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Title: Operations Manager Location: GiGi’s Playhouse NYC 106 W 117th Street New York, NY 10026 Hours: Full-Time; Tuesday-Saturday from 10am-6pm during all program semesters with the exception of summer, when you will work Monday-Friday from 9am-5pm; ability to work some nights as required. Salary: $65,000-$$70,000 annually; Benefits include health, dental and vision insurance as well as a retirement plan. GiGi’s Playhouse NYC is the only organization in New York City solely dedicated to the development of individuals with Down syndrome of all ages, from birth through adulthood and at every phase of life. We provide therapeutic, educational, social, and creative arts programs and events year-round, at no cost to participants or their families. We empower our diverse participants to be included in the greater community, to be their whole selves as they truly belong, and to make the world a better place. GiGi’s Playhouse NYC offers a supportive and nurturing environment that enables individuals, parents, expecting parents, and families to connect. With our migration to a more virtual world, GiGi’s Playhouse NYC is at the forefront of innovating and delivering online programs for our growing community, all while being completely funded by our generous donors. Our vision is to see a world where individuals with Down syndrome have a voice, and are accepted and embraced in their families, schools, and communities, to help improve the world and make it a better place to live, work and prosper. Job Summary: The Operations Manager is an organized, conscientious individual who manages all aspects of the Playhouse including bookkeeping and administrative tasks, database management, facilities management, managing and recruiting volunteers, communications, assisting with events and fundraisers, interfacing with families and our community, and supporting all fundraising efforts. Major Responsibilities Include: - Handle incoming revenue and issue acknowledgement letters including entry into Salesforce. This includes monthly reporting of all donations and ensures a tight process and timely response to donors for acknowledgement letters. - Supports Treasurer by providing receipts/ invoices, petty cash, inventory, and refunds along with proving a monthly donation report. - Database management of Salesforce, including ongoing database entry to update the mailing list, new families, volunteer and board hours, donor gifts, and proposal information. Ensure the data is entered accurately, and in a timely manner as close to real time as possible. - Run Salesforce reports as requested – understanding how the data is to be used so delivery format is useful. - Aid in community fundraising and events led by Board of Directors while coordinating with the National Organization to create registration and donation platforms. Work closely with volunteers and Playhouse Communications/ Marketing teams to support promotion of events to ensure events are publicized in all social media channels. - Aid BOD and Outreach Committee in the cultivation of community partnerships (i.e. local banks and restaurants). - Manage and oversee volunteer recruitment including (but not limited to) on-boarding, orientations, scheduling, training, retention, background checks and recognition of volunteers within the playhouse. Maintain volunteer data and information. Seek support for surrounding university for internship opportunities within the playhouse. - Maintain current and past photo archive. Ensure every playhouse event is photographed, and crowd sourced for images from each event. - Comply with the procedures and policies of the National Office including participating in calls and providing reports as requested. Disseminate information to the Board as required through the board secretary. - Attend Monthly Operations call with National Office. - Prepare monthly Impact Report to share at Board meeting and with the National Office. - Provide additional administrative support to the Board of Directors and volunteers as needed. - Respond timely and comprehensively to all email requests including the general mailbox from internal or external individuals. - Ensure New York City Playhouse Drive on the INC portal electronic filing structure is current and organized for ease of access and retrieval. - Supervise Programs Manager and Educator of Adult Programs. - Ensure the safety of our participants at all times. - Work with the Programs Manager and Educator of Adult Programs to ensure all programs meet the standard of excellence as defined by INC, are engaging and meet the needs of participants. Aid in surveys to assess the success of our program offerings and help with enhancements and improvements as needed. - Work with Programs Manager to source, schedule and organize quarterly lectures. - Work with Marketing and Communications committees to create, maintain and distribute marketing and communication materials, including monthly newsletters, promotional flyers, and others via a comprehensive marketing calendar. Ensure accuracy, proofing and timely distribution. - Create online content and update the website and social media accounts on a frequent and timely basis as per the guidelines from the Communications committee. - Administrative support such as answering the phones, responding to Playhouse emails, greeting visitors, maintaining the appearance of the Playhouse, ordering supplies, managing inventory (including computers, printers, appliances and repairs) and office organization including cleaning of bathrooms each day and cleaning materials used after programs. - Source and post blog content at least twice a month. Qualifications: - At least 5 years’ experience in social services, non-profit organization, and/or a related field. - Master’s degree preferred - Spanish-speaker preferred - Strong written and oral communication skills - Creative thinker and problem-solving skills - Proficient in Microsoft Office, database platforms, and social media - Exceptionally organized, with the ability to successfully multi-task with great attention to detail and meeting deadlines - Resourceful, creative, open-minded, and flexible - Ability to work collaboratively and professionally with key stakeholders - Strong Customer service skills and ability to build relationships with internal and external stakeholders - Disposition to interact directly with individuals with Down syndrome and their families, and a desire and willingness to learn about become a member the Down syndrome community All employees are expected to be committed to the mission and values of GiGi’s Playhouse NYC, communicate authentic sensitivity to and an understanding of the Down syndrome community, have a positive attitude, and possess a willingness and ability to thrive within a unique environment.

POSITION DESCRIPTION Position: Program Manager Program: VITA Tax Program Reports to: Program Director Salary Range: $60,000 to $65,000 Posted: March 30, 2024 Start Date: Immediately Full – Time- Vita Tax Program About Ariva MISSION: Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved communities across New York City. VISION: We envision a world where all New York City residents experience economic justice, financial inclusion, and the opportunity to build financially empowered and prosperous lives. We offer free comprehensive financial capabilities services and free income tax assistance at locations around New York City. Information on our projects and programs Position Description The Program Manager is part of Ariva’s management team and has lead responsibility for the management and performance of one year round VITA tax site and up to six seasonal tax sites. The Program Manager has direct supervision of two to three permanent staff and about twelve seasonal employees. The manager is responsible for ensuring that the sites within their portfolio meet all internal and external contract goals. Ariva is one of the most established non-profit free tax assistance organizations in the Bronx. We are an IRS sponsored VITA program and a Certified Acceptance Agent for ITINs. The program serves over 8,000 New Yorker each year at about ten seasonal and three year round locations. The tax team is composed of 5 full-time year-round staff, 20-25 seasonal staff and about 100 hundred volunteers. This job involves frequent local travel to sites around NYC and requires some evenings and weekend hours over the course of the year. During the main filing season (January-April), the Program Manager can expect to work most evenings and Saturdays. Face-to-face in-person service is an essential component of this position. All staff must be vaccinated and must follow the health and safety procedures in our offices. This position is 100% in person. The average work week is 45 hours, more during the income tax filing season and other busy times of year. Ariva is a growing organization, and this position offers the opportunity to grow with us. Responsibilities The Program Manager has full responsibility for the tax sites in their portfolio. The Program Manager directly oversees projects and tax sites and supervises line staff. They also provide coverage as needed in the absence of site staff to ensure seamless and efficient operations of the tax sites. The Tax Program is a VITA program highly regulated by the IRS. The Program Manager ensures that all aspects of the tax sites in their portfolio are fully compliant with all IRS VITA program requirements. Ariva is also a Certified Acceptance Agent for ITINs. This IRS program also has stringent compliance requirements and, in addition, has extensive record keeping requirements. If ITINs are accepted at any of their locations, the Program Manager is responsible for ensuring that Ariva is at all times fully compliant with the requirements of the ITIN program. Responsibilities Specific responsibilities include, but are not limited to: Primary Responsibilities · Tax site performance monitoring and reporting. Ensuring the tax sites at all times meet all IRS and local funders requirements, including but not limited to the ten IRS Quality Site Requirements. · Recruitment, mentoring, retention and supervision of site coordinators and seasonal staff. · Oversight of community outreach campaigns and marketing to support a client pipeline at assigned sites. Maintaining an up-to-date client story bank. · Cultivation and engagement of community partners, financial services partners, and other host partners in the communities where the tax sites are located · Coordinating program integration activities with Ariva’s financial counseling program. · Ensuring a highly professional and client-centered environment at all of Ariva’s tax sites. · Ensuring the tax sites have at all times adequate equipment, technology and supplies and safeguards in place to preserve the privacy and safety of client data. Duties include securely maintaining an equipment inventory of laptops and peripherals, and ensuring the software is up to date, including security and antiviral software. · Participate in weekly Ariva management team meetings. Additional Responsibilities The Program Manager will also have lead responsibility for at least one of the following initiatives: · Direct Ariva’s ITIN program. Ensure that Ariva’s ITIN program is fully compliant with all IRS requirements. · Oversee Ariva’s Senior Citizen Tax Initiative, a program focused exclusively on the tax needs of seniors in our communities. · Oversee Ariva’s tax time savings and asset building initiatives. The assigned manager has lead responsibility in identifying, implementing and monitoring tax time savings efforts at our sites Supportive Responsibilities In addition to the above lead responsibilities, the Program Manager will work closely with and provide support to the Program director in the following: · Contract management. · Reviewing and approving communications content, including website information and social media content related to the tax programs Core Competencies: Minimum three years of experience in managing VITA sites. Seasonal site experience is acceptable. · A demonstrated commitment to and experience working with low-income people and in low-income communities. · Extraordinary customer service skills and high standards of professionalism. · Skilled in managing, motivating and supporting staff and volunteers. · Strong project management skills; ability to simultaneously manage several busy tax sites. · Cultural competence to provide services to the diverse members of our community. · Ability to identify and build new relationships and manage existing ones with community partners. · Computer-literate; comfortable with data management, data entry, and reporting. · Very strong written and verbal communication skills. · Familiarity with CRMs, especially Salesforce and tax software (currently TaxSlayer) · Contract or grant management experience and skills. · Able to work in person and engage in frequent local travel to visit multiple tax sites, primarily in the Bronx. · Willing and able to be flexible in their work schedule; able to accommodate evening and weekend hours to support the tax sites. Depending on project portfolio, additional competencies may be required in: · Services to seniors · ITIN preparation · Asset building and tax time savings. In addition to the above core competencies, the ideal candidate would also have · Basic knowledge of individual income tax returns · Familiarity with social media and some or all of the following applications; Salesforce, Constant Contacts, Wordpress. Salary: $60,000 to $65,000/year, depending on experience. Ariva offers full-time employees subsidized health and dental insurance, generous paid time off and other benefits. This posting will remain open through August 30th, 2024. "Ariva is an Equal Opportunity Employer"