Roadside Assistance Technician / Tow Driver
1 day ago
Tampa
Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You'll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you. Location Details: This is an on-site position located at 5912 Breckenridge Parkway, Tampa FL 33610. Position Schedule/Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand. Key Responsibilities: • Respond to roadside assistance requests from AAA members using a tow truck or service vehicle., • Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments., • Safely tow disabled vehicles following established procedures and towing guidelines., • Verify AAA membership and deliver outstanding customer service during every interaction., • Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns., • Maintain a clean and professional service vehicle., • Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures., • Accurately document daily activities, service calls, vehicle logs, and receipts., • Maintain a DOT certification and an acceptable driving record., • Achieve goals related to member satisfaction, safety, productivity, and battery services., • Support community and special AAA events as needed. Qualifications: Required • High school diploma or GED., • Valid state driver's license with minimal driving infractions/incidents., • Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing)., • Strong customer service skills with the ability to communicate effectively and professionally., • Ability to work independently and make sound decisions in the field., • Comfortable using GPS, mobile technology, tablets, and electronic applications., • Ability to lift and move items weighing up to 75 pounds., • Ability to read and interpret roadside service procedures and member benefits., • Basic math and recordkeeping skills., • Ability to successfully complete AAA training programs., • Commitment to safety and teamwork., • If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required. Preferred • Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes., • Previous tow truck driving experience., • Experience operating wheel-lift, flatbed, or dolly towing equipment., • Commercial driving experience., • Automotive knowledge or mechanical aptitude., • Must be 21 years of age or older. Work Environment: This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully. Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation • Hourly rates starting at $21.50 per hour (rate may vary by location and experience)., • Overtime opportunities paid at time-and-a-half., • Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM / 10% premium for hours worked between 11:00 PM - 5:00 AM, • $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment. To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application, • $250 Quarterly Perfect Attendance Bonus., • Fully paid training to help you build the skills needed for success. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness • Medical plans with multiple coverage options, including HSA eligibility., • Prescription drug coverage., • Dental and vision benefits., • Employee Assistance Program (confidential support services). Financial Protection & Insurance • Company-paid basic life insurance., • Optional supplemental life insurance and dependent coverage., • Short-term and long-term disability coverage., • Critical illness, accident, and pet insurance options. Retirement & Savings • 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service., • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave • Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month., • Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules., • Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education • Tuition assistance (up to $5,250 annually; 80% covered by ACG)., • Professional certification support with 100% reimbursement for eligible programs., • Opportunities for career development and advancement. Additional Perks • Complimentary AAA membership with roadside assistance and travel discounts., • Adoption assistance program. Job Posting Period: This position is expected to remain posted through 9/30/2026; however, it may close at any time once a qualified candidate pool is identified. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.