Security Operations Center GSOC Watch Officer
3 days ago
Austin
Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility. Job Description: Job Description The Watch Officer plays a critical role in safeguarding Applied Materials' global operations. This position is responsible for real-time security and threat intelligence monitoring across all company sites and assets. The role supports a wide range of functions including travel safety, physical security, alarm response, medical emergencies, and incident management-both natural and human-made. As a frontline responder, the Watch Officer is entrusted with key escalation responsibilities and acts as a vital link in the company's global security framework. Allied Universal® is hiring an GSOC Watch Officer. As an GSOC Watch Officer, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal? • Career Growth: Opportunities to advance within a global leader in security services, • Impactful Work: Play a vital role in protecting people, property, and businesses, • Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime, • Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations, • Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property, • Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams, • 4-7 years in a similar role within a security organization, preferably with leadership over GSOC/Fusion Center operations, personnel, and technology systems., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio, SharePoint)., • Strong written and verbal communication skills, including experience delivering presentations., • Demonstrated ability to lead high-stress responses to critical incidents such as fires, medical emergencies, workplace violence, cyber threats, and natural disasters., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment, • Valid driver's license if driving a company vehicle, or personal vehicle while conducting business, • Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment, • Experience in leading, developing, and retaining a dynamic team while building positive client relationships, • Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination, • Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner, • Proficiency in web-based applications and computer systems, including Microsoft Office, • Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence, • Bachelor's degree preferred; equivalent combination of education and experience will be considered., • Proven experience in GSOC or Fusion Center environments, with leadership in operational response., • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . C15802 Requisition ID 2025-1436634