Security/LP Agent
hace 8 días
Los Angeles
Job DescriptionJOB OVERVIEW This position is responsible for maintaining a safe and secure environment for all guests, employees, and visitors of the hotel. It is a vital role in protecting the property, enforcing security protocols, and responding effectively to incidents and emergencies. Such a role requires a high level of vigilance, professionalism, and discretion to ensure the overall safety and peace of mind of those on the premises. WHAT WE OFFER: • Salary: $25 per hour, • 401(k) with company matching, • Complimentary employee cafeteria and parking, • Exclusive worldwide Hilton employee travel discount program, • Opportunity to participate in multi-million view TikTok videos (@hiltonuniversal), • Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports., • Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. Maintain detailed logs of daily activities and security reports., • Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction., • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required., • Respond promptly to alarms, emergencies, and suspicious activities., • Coordinate with law enforcement and emergency services when necessary., • Ensure compliance with all hotel safety protocols and policies., • Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system., • Perform other duties as assigned by the Security Supervisor or Hotel Management. QUALIFICATIONS & REQUIREMENTS: Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Knowledge of hotel policy and fire-safety procedures., • Ability to operate hand held two-way radio and knowledge of ten codes., • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.Physical Demands, • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 4 hours in length., • Must be able to lift up to 30 lbs. on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency., • Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment. Experience Minimum of one-year security related background required. Licenses or Certificates Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required. Must have or be able to obtain a CA Guard License. Grooming All employees must maintain a neat, clean and well-groomed appearance per Hilton Universal City Hotel standards. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.