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Job Description Senior Support Engineer, Core Systems About TireHub: At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Role Summary: The Senior Support Engineer, Core Systems is responsible for the operational maintenance, stability, and monitoring of TireHub’s critical platforms, including ERP, Delivery, Yard Management and related systems. This position reports to the Application Support Manager or Product Owner, Core Systems. When you say YES to something bigger: • Choose your day one benefits which include a no cost health insurance option, • TireHub funded Health Savings Account, • Additional benefit options including TireHub paid short/long term disability and life insurance benefits, • Paid vacation and holidays, • Parental leave programs, • Build your financial future with 401(k) including TireHub match, • Access to tire discounts, perks, and so much more! The individual must exhibit the following core TireHub commitments: · Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. · Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. · Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. · Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. Role Specifics: · Establishes and maintains proactive support monitoring for systems in scope. · Creates and maintains support knowledge, documentation, and runbooks for enterprise platforms in scope and their connectivity. · Identifies, diagnoses, and coordinates resolution of technical issues on assigned applications. · Ensures timely detection of application stability and/or functionality issues to up-time and reliability. · Develops support procedures and coordinates work across offshore and onshore support resources, providing tactical leadership as needed. · Detects and responds to system outages with appropriate triage, correction or escalation as per established runbooks. · Escalates issues to third-level resources including developers and vendor partners. · Serves as liaison between support groups (e.g. offshore support, and Customer Connectivity support) to ensure seamless transition. · Acts as onsite representative for support teams at the Headquarters, fostering collaboration with business departments requiring escalated support. Competencies: • Communication: This role requires strong communication skills and the ability to collaborate effectively across all organizational levels—from technical teams to executive leadership., • Agility and Adaptability: Thrive in a dynamic environment and embrace new methodologies., • Problem-Solving: Advanced analytical and critical thinking skills to identify, diagnose, and resolve technical issues efficiently., • Optimizes Work Processes: Identifies and implements the most effective and efficient processes to accomplish tasks, with a focus on continuous improvement and operational excellence., • Collaborates: Builds strong partnerships and works collaboratively with others to achieve shared objectives and to research, experiment, and benchmark advanced analytical, data science, and ML/AI methods and technologies., • Entrepreneurship/lntrapreneurship: Recognizing (market or business) opportunities for current/new products/services and finance, considering them in a businesslike manner (profit focus, cost savings, delivery timing) and taking action; taking risks and achieving a business advantage. Education/Experience: · Bachelor’s degree in Computer Science, MIS, or related discipline is preferred · 3-5+ years of applied technical support or systems administration experience preferred. Required Knowledge, Skills, and Abilities: · Applied knowledge of ERP lifecycle Accounts Payable/Accounts Receivable, inventory management, finance, GL) and warehouse/logistics systems (WMS, TMS, Yard Management Last Mile Delivery. · Expert knowledge of SQL Server interfacing technologies (Transact SQL). · Experience with Jira (or similar tracking tools) and GitHub (or other version control systems). · Proficiency with Postman or Fiddler, for API/web debugging. · Hands-on experience in an Agile/Scrum environment. · Strong skills in creating and maintaining support documentation and knowledge bases. · Ability to review Solution/Enterprise Architecture artifacts for supportability. · Strong diagnostic and triage techniques. Preferred Knowledge, Skills, and Abilities: • Working knowledge of Azure (Application Insights, App Services, Logic Apps, Azure SQL, Service Bus)., • Familiarity with Visual Studio IDE.NET Core, and AWS (Elastic Beanstalk, S3, EC2)., • This is a fast-paced and dynamic operating environment., • Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles., • Must be able to work flexible hours during routinely critical times to support the department. This is a Remote - US based position

Job Description The CareIQ Physical Therapy Care Coordinator I provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Physical Therapy Care Coordinator I will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Physical Therapy Care Coordinator I operates with a high focus on accuracy, urgency and communication to ensure that services are completed on schedule and without interruption. This is a remote role, candidates must reside in Eastern or Central time zone. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Provides telephonic customer service in an inbound and outbound high-volume call-center environment., • Completes accurate data review and entry., • Able to learn and operate corporate proprietary systems., • Requests and reviews treatment and appointment documentation to verify completion and accuracy., • Completes administrative review of claim authorization, referral orders, appointment notes and reports to ensure services that have been completed, ordered and authorized are in alignment., • Ensures all case stakeholders are updated regularly., • Types and proofreads reports and correspondence via email and management systems., • Transcribes correspondence/reports from dictation., • Uses problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments., • Requires regular and consistent attendance., • Meets departmental production and quality performance expectations., • Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)., • Additional duties as required. KNOWLEDGE & SKILLS: • Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment., • Excellent written and verbal communication skills., • Ability to meet designated deadlines, • Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems, • Strong interpersonal, time management and organizational skills, • Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations., • Ability to work both independently and within a team environment. EDUCATION/EXPERIENCE: • High School diploma, • Prior work experience in a detail oriented customer service environment PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $15.26 - $23.28 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. About CorVel CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote