Chief Operating Officer
9 days ago
Columbia
Our client, a consumer lender with over $1B in assets, is adding a Chief Operating Officer to their executive team. This role is responsible for providing leadership, vision, and management of the company’s day-to-day operations. This position ensures efficient, cost-effective, and customer-focused operations across all departments while aligning operational performance with organizational strategy. The COO partners with executive leadership to drive innovation, efficiency, compliance, and sustainable growth. Essential Functions • Plan, direct, and oversee company operations, ensuring the effective implementation of strategic goals and efficient business systems., • Develop and execute operational strategies for facilities, technology, and logistics., • Collaborate with executive leadership to establish and achieve company goals while providing guidance on operations projects, systems, and long-term planning., • Identify and implement process improvements, technologies, and best practices that enhance efficiency, scalability, and customer experience., • Establish, communicate, and enforce operations-related policies, standards, and security measures to ensure compliance and consistency., • Partner with department leaders to ensure operational alignment with corporate objectives and the strategic plan., • Oversee performance metrics and reporting to measure operational success and identify opportunities for improvement., • Lead cross-functional initiatives that drive organizational excellence and employee engagement., • Supervise and support the Information Technology and Project Management departments, ensuring alignment with company needs and goals., • Develop and maintain business continuity, safety, and risk management programs to ensure operational stability., • Prepare and monitor departmental budgets, optimizing resource allocation to achieve operational and strategic objectives., • Establish and monitor staff performance and development goals, set priorities, and conduct performance evaluations., • Serve as Corporate Records Officer, ensuring compliance with records management and offsite storage programs in coordination with IT and Internal Audit., • Promote a culture of accountability, teamwork, and operational excellence., • Perform other duties as assigned. Supervisory/Manager Responsibility • Supervises IT and Facilities staff including hiring, training and monitoring attendance., • Oversees performance management, setting and monitoring performance goals, conducting annual performance reviews and making recommendations for merit increases., • Mentors and guides direct reports to support their professional development and performance. Education and Experience • Bachelor’s degree in business administration, operations management, or related field required; advanced degree preferred., • Ten (10)+ years of progressive experience in operations leadership, with a strong focus on technology, project management, and organizational effectiveness, preferably in a financial services or related industry., • Five (5)+ years of experience managing cross-functional teams and large-scale projects., • Experience in regulated industries and understanding of compliance requirements strongly preferred. Skills and Abilities • Demonstrates core values of respect, integrity, great service, high value for employees and customers, transparency and teamwork, through actions and behaviors., • Excellent leadership and coaching abilities; promotes positive team culture and professional development., • Ability to maintain a growth mind-set, manage strategically and think innovatively., • Consistently demonstrates and holds oneself accountable to the ethics and values of the organization, understanding that leading by example is critical in leading an organization., • Strong ability to coach and mentor others in a positive and productive manner and provide feedback for improvement., • Ability to make sound decisions when establishing and executing policies, procedures and goals., • Ability to deal effectively and cooperatively with all levels of staff, as well as internal and external stakeholders., • Ability to establish and maintain a complex departmental budget., • Strong ability to establish annual goals and hold oneself accountable for results., • Ability to communicate effectively, both verbally and in writing with all levels of management, staff and internal/external stakeholders., • Sound interpersonal skills with the desire to build mutually beneficial relationships internally and externally., • Excellent organizational skills, attention to detail, and time management skills with a proven ability to manage multiple competing priorities and meet deadlines., • Ability to act with integrity, professionalism, and confidentiality, • Ability to accept accountability for decisions, actions and results., • Ability to work harmoniously as a reliable team member., • Proficiency in Microsoft Office Suite and familiarity with operational and data management systems.