Senior part time jobs in Gilbert, Arizona - Page 3Create job alerts

Job Description Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide. At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust. Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story! Kustom US, Inc. is seeking an Executive Project Director in Arizona. This position is available in Tucson and Phoenix (Gilbert). An Executive Project Director (EPD) at Kustom oversees the planning, execution, and successful financial outcome of large-scale mitigation, contents, reconstruction, and abatement projects across the United States. The EPD is responsible for the overall direction, coordination, and completion of assigned projects, ensuring consistency with company strategy and goals. Additionally, the EPD is expected to develop their own book of business through end users and referral sources, securing new projects through networking activities. What you will do: • Work with a team of project managers to ensure the successful delivery of mitigation, contents, reconstruction, and abatement projects., • Develop and maintain comprehensive project schedules, estimates, budgets, and work plans., • Manage project resources, including personnel, equipment, and materials, to ensure efficient utilization., • Collaborate with clients, stakeholders, and project team members to ensure successful project delivery., • Identify, assess, and manage project risks and issues, developing contingency plans as necessary., • Oversee quality control processes and ensure compliance with project specifications and industry standards., • Provide regular progress reports to senior management and stakeholders., • Foster a culture of safety, ensuring compliance with all safety regulations and protocols., • Develop and maintain relationships with key clients and stakeholders to ensure customer satisfaction and secure future business., • Manage project documentation, ensuring completeness and accuracy., • Estimate, bid, and monitor the progress of large loss, water, fire, smoke, and other projects., • Travel as required to manage and inspect project sites and attend meetings with clients and stakeholders. What you will bring: • Minimum of 10+ years of experience in construction or restoration project management, with a focus on large loss disaster restoration., • Bachelor's Degree in Construction Management or equivalent preferred., • Advanced Xactimate Certification (Level 3) preferred., • Proven track record of successfully managing large-scale mitigation, contents, reconstruction, and abatement projects., • Strong organizational and project management skills with the ability to manage multiple projects simultaneously., • Experience with insurance restoration repairs and managing subcontractors., • Strong networking and business development skills, with the ability to develop a book of business., • Ability to work collaboratively with diverse stakeholders and project team members., • Excellent problem-solving and decision-making skills., • Ability to manage emotional customer situations and respond promptly., • Strong multi-tasking skills and ability to react well under pressure., • Must be reliable, on time, and able to prioritize and plan work activities effectively. What We Offer: • Competitive Salary, • Medical, Dental, Vision and Flexible Spending Account., • 401(k) with Company Match (eligibility required), • Short-term & Long-term Disability, • Critical Illness/Accident/Hospital Indemnity Plans, • Employee Assistance Program, • Paid Time Off, • Upward Mobility and Development Opportunities Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionSalary: Reports To: Senior Project Manager Status: Full-time, Exempt Primary Areas of Focus • Client Engagement, • Contract Management, • Project Team Development, • Project Administration, • Proposals & Estimating, • Manage, lead, and oversee all team activities, including documents, client management, internal team management, and project financials., • Develop project timelines, including phases, completion dates, and milestones, and establish workflow and project plan., • Responsible for preparing contracts and proposals, including establishing the scope of work, schedules, and fees. Prepare and submit proposals to clients. Participate in new project interviews., • Lead project kickoff and closeout meetings and lead project coordination meetings with internal team members and external partners as needed., • Serve as the primary client contact to understand goals, ensure the project meets their needs and specifications., • Monitor project health by reviewing project plans, budgets, billings, schedule, and progress, resolve problems, and coordinate all project activities. Course correct with team members to make sure project objectives are met (including other departments and sub-consultants)., • Delegate project tasks to team members promptly, provide clear direction on tasks and expectations on deliverables, and establish clear deadlines with team member affirmation., • Responsible for invoice management, including change orders and additional services., • Provide quality assurance and control. Provide direction to technical staff on project issues and general surveying principles., • Responsible for resource management for the project team., • Responsible for specific technical survey components in their area of expertise. May include preparing advanced subdivision plats, condo maps, legal descriptions and exhibits, ALTA surveys, topographic surveys, and construction services., • Increase the team's overall effectiveness by developing staff, aligning individual team member strengths with appropriate project tasks, identifying potential obstacles (both internal and external), and performing reviews., • Balance staffing and workload through collaboration with the team., • Monitor the work of team members to ensure that they adhere to industry standards and best practices., • Participate in new hire interviews and staffing selection., • Conduct regular 1:1s with staff and performance reviews in alignment with the performance management cycle., • Initiate lunch and learn for sharing new technology or best practices., • Mentor team members across surveying., • Mentor team members on identifying conflicts and unusual data points., • Responsible for completing personal timecards accurately and reviewing and approving associate timecards on time., • Actively involved in developing future business and building relationships with existing clients., • Communicate effectively (written and verbal) internally (interdepartmental and intradepartmental) and externally (inclusive of clients, sub-consultants, municipalities)., • Assist in the execution of strategic initiatives., • Evaluate company practices and processes to provide input for continuous improvement., • Be an ambassador for EPS at industry events and conferences. May require attending project team and public meetings after hours., • Perform other duties as assigned., • Achieve a 70-80% Billable Utilization Rate. Non-billable activities include company & team meetings, professional development, community involvement, innovation time, culture & engagement activities, learning, and training. Preferred Skills & Experience • High School Diploma or GED required., • Minimum of 10 years of experience in surveying., • Professional knowledge of Microsoft Office, Civil 3D, and Bluebeam., • Advanced knowledge and understanding of construction documents and standards., • Excellent communication and problem-solving skills and a high level of emotional intelligence with the ability to interface both in person and remotely (videoconferencing, phone, etc.)., • Must demonstrate the ability to closely monitor project progress., • Promote a positive teamwork environment, and lead and motivate a team in a fast-paced environment., • Strong understanding of surveying standards and terminology, field data, legal descriptions, deeds, and property descriptions., • Exceptional organization skills and attention to detail., • Demonstrated ability to work accurately, follow procedures and schedules, and prioritize multiple tasks., • Effectively delegate tasks to allow for an increased focus on management tasks., • Registered Land Surveyor License required (PLS) Physical Requirements • Required to stand, walk, and sit., • The position may require a visit to project sites occasionally., • The position requires a normal range of hearing., • The employee must be able to lift 100 lbs. occasionally., • Requires prolonged sitting with 15% of the time spent bending and reaching., • Must have manual dexterity sufficient to operate a computer keyboard and calculator., • Health, life, 401(k), dental and vision insurance, • Short-term, long-term disability insurance and leave, • 11 Paid holidays, • Generous Paid Time Off

Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. About the team and position The Construction Manager is an energetic construction leader to join a rapidly growing organization. We need someone who wants to be at the forefront of breaking ground in the tech industry…. And in commercial real estate! The Construction Manager will lead a team responsible for building our large and distinctive industrial and retail properties. The ideal candidate will have relevant experience with ground up construction and a keen understanding of project management principles. The ideal candidate must also possess leadership and superior communication skills. Most importantly, you will see your insights have an immediate, tangible impact every day in an exciting and unique company. This is a primarily on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona. Travel required nationally - around 50% What you'll be doing • Lead a team of construction professionals to meet the rapid commercial real estate growth goals of the company., • Work closely with construction project managers in all phases of a project; design, permit, bid, build., • Oversee project budgets and cost tracking to ensure leadership has accurate understanding of project cost and trends., • Utilize expertise to provide support and facilitate the development and growth of team members as they expand their roles and responsibilities., • Lead negotiations with external partners such as Architects, Civil Engineers, General Contractors, Utility Consultants, Soil Engineers, and other professionals to sync their objectives with the company's goals creating a win/win relationship., • Educate and promote the use of fundamental project management processes and methodologies., • Recognize the critical path of a project and work with the appropriate teams, both internal and external, developing plans to stay on track., • Provide regular updates to senior leadership regarding project schedules, possible accelerations or delays and project budgets, cost savings and overruns. What you should have/know • 7+ years of experience in construction project management, specifically ground-up construction., • 3+ years experience leading individuals and teams, • A Bachelor's degree in construction management or related/relevant field is preferred, • In-depth understanding of construction procedures and project management principles, • Excellent verbal and written communication and negotiation skills, • Exceptional organizational skills with attention to detail and ability to prioritize multiple tasks, • Must be proactive, self-motivated, and able to work with minimal supervision, • Advanced interpersonal skills, ability to interface with a variety of personalities with professionalism, • Proven track record of providing excellent internal and external customer service, • Must thrive in a fast-paced environment, with an entrepreneurial approach to project management and a commitment to team support, • Able to help create, develop, and implement process improvements, • Must promote the company culture and mission to all employees, vendors, clients, and business partners, • Must be proficient in standard office software applications (Google suite), • Must be willing to travel as necessary (up to 50% of the time) What we'll offer in return • Full-Time salary position with a competitive salary and Carvana stock compensation., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skill set and share your knowledge with others across the organization., • A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Description: If you are looking to work for a dynamic and growing company performing engineering services for world leaders in the technology and industrial sectors, Corbin Consulting is the place for you. Challenge yourself and have fun working with a team of top performers who have earned a reputation for excellence among their clients and peers. Work for an employee-owned company that values its people and allows you to shape your future as you help the company continue its relentless growth. Advantages of working for Corbin Consulting Engineers: • Employees control their career advancement. You will have direct access to key project players, including design managers, disciplines designers, and officers., • Design building systems for leaders in the advanced technology, industrial sector and life sciences sectors., • Corbin serves a wide variety of clients with a myriad of unique projects and design challenges, providing a variety of working experiences. We are seeking a project manager for our Tempe office to scope projects, write fee proposals, manage a multi-discipline project team through each phase of project design and construction, perform quality control of documents, and provide outstanding customer support. You will work with a competent multi-discipline team of engineers and administrative staff with a wide range of experience levels. This is an exciting opportunity to get in on the ground floor of a new office serving industry leaders. Responsibilities: • Scoping new engineering projects and writing fee proposals for our valued customers. Clients may include architects, contractors or owners., • Provide regular project updates and coordination with our internal management team., • Coordinate quality control reviews of multi-discipline design documents performed by your colleagues, as well as conducting periodic reviews directly., • Managing an engineering team to meet quality, cost and schedule targets. Includes assembling project tasks lists and schedule, leading regular discussions with team members to ensure project is on track, and identifying roadblocks and potential solutions. Engineering disciplines being managed could include architectural, structural, mechanical, process, electrical, and instrumentation & controls., • Leading project contractual and design discussions with clients regarding such topics as engineering issues and solutions, information needs, budget, schedule and staffing., • Attending client meetings as a representative for the firm regarding general subjects that arise as part of supporting projects. Expectations: This is a mid- to senior-level position for applicants with client and project management experience. We are looking for candidates with the following: • Understanding of general engineering fundamentals and construction., • Good communicator and team player. Must be able to relate well both to internal staff and to customers., • Solid technical writing skills, with experience developing and documenting processes for an engineering team., • Solid relationship builder, capable of comprehending and listening to customer feedback, with consistent follow-through on commitments., • Ability to lead a team., • Highly organized, detail-oriented and thorough with experience in quality control review of documents., • Dedication and commitment; results oriented., • Ability to learn quickly and grasp new concepts, especially as they relate to engineering and construction. Education and Experience: • 7+ years of experience performing project and client management for an engineering firm., • BSEE or equivalent degree from an accredited university, preferably in architecture or engineering., • Proficiency with Bluebeam, MS Word, Excel, Teams, PowerPoint and Outlook., • EIT or PE license is a plus but not required. Please identify any relevant skills you might have, such project management certification, or software skills such as MS Project, Quickbase, AutoCAD, Revit or Navisworks. Please provide any past work or volunteer experience in your response, including those that may be non-engineering related. Wages/Benefits: We offer a very competitive compensation package within the engineering consulting industry. • A compensation package based on experience and abilities., • Flexible work hours., • Corporate-sponsored medical and dental insurance plans., • An Individual Retirement Account (IRA) program with company matching., • Three weeks of Personal Time Off (PTO) and eight paid holidays per year., • Up to $3000/year in yearly tuition reimbursement for coursework relevant to your position.

Job Description This is a seasonal role starting in November/December, with full-time or part-time hours based on your availability and business needs. Start and end dates may vary slightly due to weather or staffing. About Us Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year. As Assistant Local Manager, you will work alongside our Local Manager as you lead, develop and motivate the local team to achieve personal, professional, and company goals. Our Assistant Local Manager Will Also • Promote a positive, collaborative environment and maintain our core values and policies, • Assist LM with preparations for the opening day including hiring completion, inventories, equipment setup/testing, staff scheduling and training, and learning proper opening/closing procedures, • Take photos and provide guests with memorable souvenirs to take home, • Photography experience not required, • Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery, • Lead by example and reinforce policies and procedures established by senior management, • Troubleshoot technical issues and escalate to IT or Local Management when needed, • Assist Local Manager with administrative tasks such as inventory, scheduling, training and/or recruiting, • All other duties as assigned What We’re Looking For • Positive attitude and strong work ethic, • Team player who can work independently and understands the importance of leadership, • Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions, • Ability to process sales transactions and comfortable with cash handling, • Professional attire and good hygiene are a must, • Available to attend mandatory pre-season training, • Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays, • Available to work a minimum of 20 hours a week or as needed Knowledge, Experience & Skill • At least 18 years of age, • Previous retail/assistant manager and photography experience preferred, • Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time What Else Can You Expect • A fun, fast paced, and passionate environment, • Career advancement opportunities, • Flexible schedule, • Referral program, • One free photo package for friends and family per staff member, • Must be used 2 weeks after the close of each season We Work Together to Win Together Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life. Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company’s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.

Job DescriptionCompany Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers. Job Description As a Staff Accountant II, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. Our Staff Accountants have the opportunity to work closely with our business operations and broader finance organization supporting best practices for the company. Qualifications About You • Proactive and results-driven, you excel in fast-paced environments., • Resilient and self-motivated, you are committed to continuous improvement and high-quality results., • Possessing strong analytical skills, you effectively analyze data to uncover actionable insights that drive business decisions., • Skilled in creating accurate and reliable reports that support transparent and informed decision-making for senior leadership., • Perform month-end account closing activities and journal entries, • Prepare monthly accruals and reconciliations, • Support monthly variance analysis of financial statements investigating and commenting on variances, • Maintain and update the balance sheet account reconciliations supporting GAAP compliance, • Support external audit in compiling reports, schedules and conducting research, • Develop and document business processes and accounting policies to maintain and strengthen internal controls, • Participate as a support role on special projects, • Complete reports as assigned, • Bachelor’s degree in Accounting or Finance, • 3+ years of strong general ledger experience, • Must be results-oriented, able to manage timelines and proactively communicate to various team members, • Meticulous attention to detail, accuracy, and drive to deliver high-quality work, • Strong Excel and Microsoft Office skills required, • Strong written and verbal communication skills, • Comfortable in a fast-paced and collaborative work environment, • Experience with Oracle/ Oracle Fusion a plus, • Experience in the financial services industry a plus, • Loan Accounting a plus, • Ability to work independently in a remote work environment while keeping management and other team members updated, • Ability to proactively identify problems within areas of responsibility then investigate, develop and present detailed possible solutions ultimately helping champion to the finish line Additional Information Achieve well-being with: • Hybrid and remote work opportunities, • 401 (k) with employer match, • Medical, dental, and vision with HSA and FSA options, • Competitive vacation and sick time off, as well as dedicated volunteer days, • Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts, • Up to $5,250 paid back to you on eligible education expenses, • Pet care discounts for your furry family members, • Financial support in times of hardship with our Achieve Care Fund, • A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups Work from home/hybrid: We are proudly offering hybrid options in the San Mateo, CA and Phoenix, AZ metro market. In other locations throughout the country, we offer work from home. Salary Range: $70,000 to $85,000 annually + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors. Join Achieve, change the future At Achieve, we’re changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

Job DescriptionCompany Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers. Job Description As a Reporting Accountant, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. The Reporting Accountant is part of the Center of Excellence (COE) controllership team. A dynamic team that supports accounting operations across all business units performing technical accounting research, internal control for financial reporting (ICFR), governance, financial reporting, financial reviews and special projects. Our ideal candidate will bring his/her accounting expertise to build and scale processes for best-in-class performance supporting the growth of the company. About You • Proactive and results-driven, you excel in fast-paced environments., • Resilient and self-motivated, you are committed to continuous improvement and high-quality results., • Possessing strong analytical skills, you effectively analyze data to uncover actionable insights that drive business decisions., • Skilled in creating accurate and reliable reports that support transparent and informed decision-making for senior leadership., • Optimistic and growth-minded, you thrive in collaborative settings and actively contribute to team success and strategic objectives.Qualifications What you’ll do: • Compile monthly financial reporting packages and regulatory reporting., • Assist in G/L and report maintenance, • Build and maintain financial and key performance indicator reports., • Manage stakeholder financial reviews with support of the accounting and FP&A teams., • Support year-end and interim audits performed by independent auditors., • Maintain financial trackers, record management, and financial calendars., • Support implementation of GAAP., • 4 years experience in accounting with at least 2 of those years in reporting, • Compliance/regulatory reporting, • CPA or MBA plus, • Oracle experience and Oracle OTBI/Hyperion Reporting experience a plus, • SEC Reporting a plus, • Familiarity with technical accounting topics and consolidation principles, • Advanced excel and documentation skills, • Financial services industry experience a plus Additional Information Achieve well-being with: • Hybrid and remote work opportunities, • 401 (k) with employer match, • Medical, dental, and vision with HSA and FSA options, • Competitive vacation and sick time off, as well as dedicated volunteer days, • Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts, • Up to $5,250 paid back to you on eligible education expenses, • Pet care discounts for your furry family members, • Financial support in times of hardship with our Achieve Care Fund, • A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups Work from home/hybrid: We are proudly offering hybrid options in the San Mateo, CA and Phoenix, AZ metro market. In other locations throughout the country, we offer work from home. Salary Range: $80,000 to $95,000 annually + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors. Join Achieve, change the future At Achieve, we’re changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation • Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices., • Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps)., • Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users.· On-Site Presence, • Maintain a dedicated full-time presence at headquarters in Alexandria., • Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices., • Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed.· Hardware/Software Support, • Install, configure, and maintain laptops, desktops, mobile devices, and related hardware., • Provide support for software rollouts, updates, and patching in collaboration with engineering teams., • Ensure compliance with agency security policies and configuration standards.· Knowledge Management & Documentation, • Update and maintain troubleshooting knowledge articles in ServiceNow., • Document recurring issues and contribute to problem management activities., • Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.· Service Level & Customer Support, • Meet SLA targets for response and resolution, ensuring excellent customer satisfaction., • Support continuity of coverage during leave, surge events, or special projects., • Associate’s degree or higher in IT-related field preferred., • 3–5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role.· Technical Skills:, • Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management., • Familiarity with ServiceNow (or similar ITSM ticketing platforms)., • Knowledge of imaging, patching, and endpoint security tools.· Certifications (Preferred):, • CompTIA A+, Network+, or Security+., • ITIL v3/v4 Foundations., • HDI Desktop Support Technician (preferred).· Soft Skills:, • Strong communication and customer service orientation., • Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams., • Professional demeanor when supporting executives and VIPs.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance jldRYoepM6