Customer Experience Project Coordinator (Bilingual)
hace 17 días
White Plains
Job DescriptionSalary: Customer Experience Project Coordinator- Bilingual (Must speak English AND Spanish) Location: White Plains, NY (Hybrid) Department: Operations / Customer Experience Reports To: CEO Overview Precision Solar is seeking a Customer Experience Project Coordinator to support homeowners through the full solar journey from contract signing through post-installation support. Youll be the main point of contact for customers, keeping them informed, coordinating with installation partners and third-party vendors (roofing, tree work, etc.), and making sure every project feels smooth, professional, and white glove. Key Responsibilities: • Act as the primary point of contact for customers once a project is sold., • Coordinate project updates between customers, installation partners, and internal teams., • Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and ensure it aligns with the installation timeline., • Provide proactive, white-glove communication: status updates, next steps,, • expectations, and issue follow-up., • Guide customers through the solar journey: design approval, permits, installation, inspections, and system activation., • Support post-installation needs, including basic troubleshooting and coordination of any warranty or service visits., • Maintain accurate records in the CRM/project management system: milestones, documents, notes, and customer communications.Flag risks, delays, or issues to the Director of Operations and help drive resolutions., • Suggest process improvements to enhance customer experience and reduce delays. Qualifications: • 24 years of experience in project coordination, customer service, or account support; experience in solar, construction, or home services is a plus., • Strong organizational skills; comfortable managing multiple projects and deadlines., • Excellent written and verbal communication; confident on phone, email, and text., • Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.)., • Comfortable using CRM and/or project management tools., • Consistently professional, patient, and customer-focused., • Performance Metrics, • On-time completion of key project milestones, • Customer satisfaction / NPS after installation, • Average project timeline (contract PTO), • Number and speed of resolved issues / escalations, • Accuracy and completeness of project documentation, • Compensation (Coordinator Level) Salary: • Base Salary: $55,000-65,000, • Bonus: Up to ~510% based on customer satisfaction and project KPIs