Patient Services Representative
12 days ago
Chico
Job DescriptionDescription: Job Title: Patient Services Representative Department: North Valley Surgery Center (NVSC) Reports To: Clinical Director and Chief Surgical Officer FLSA Status: Full Time, Non-Exempt Pay Range: $21–$25 per hour Summary: The Patient Services Representative (PSR) provides front-line administrative and customer service support to ensure a positive, efficient patient experience. This position is responsible for greeting and scheduling patients, managing communication between patients and providers, processing documentation, and maintaining the integrity of patient information. The PSR plays a key role in supporting surgery center operations through professional communication, attention to detail, and a strong commitment to confidentiality and organizational values. Essential Functions: Patient Interaction & Communication • Greets and assists patients and visitors in a professional, courteous manner., • Answers incoming calls, screens inquiries, takes messages, and provides accurate information or assistance., • Schedules, confirms, and adjusts patient appointments according to clinic protocols., • Communicates effectively with patients regarding scheduling, insurance, and office procedures., • Obtains, verifies, and updates patient demographics and insurance information., • Requests, receives, and transmits patient medical records in compliance with HIPAA standards., • Prepares and maintains accurate electronic patient charts and documentation within the electronic health record (EHR) system., • Prepares correspondence, forms, and other documentation as required., • Communicates with referring offices and external partners to support continuity of care., • Assists with ordering and maintaining office and surgery center supplies., • Maintains the strictest confidentiality., • Supports providers and surgery staff with patient flow and administrative tasks., • Helps maintain organized filing systems and ensures timely record retention., • Adheres to HIPAA, OSHA, and company confidentiality standards., • Maintains a professional demeanor and a commitment to service excellence., • Collaborates with administrative staff to maintain efficient daily operations., • Assists with special projects or additional duties as assigned by leadership. Knowledge, Skills, and Abilities: • Knowledge of medical terminology and office procedures., • Knowledge of grammar, spelling, and punctuation to type from draft copy, review, and edit reports, and correspondence., • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately., • Skill in operating a computer, telephone, and copy machine., • Ability to type 50 wpm., • Ability to read, understand, and follow oral, and written instruction., • Ability to sort and file materials correctly by alphabetic or numeric systems., • Ability to communicate clearly and concisely., • High school diploma or equivalent required., • Prior experience in a medical or healthcare office setting preferred., • Knowledge of medical terminology and standard office procedures., • Proficiency with EHR systems, scheduling software, and Microsoft Office applications., • Strong interpersonal, verbal, and written communication skills., • Ability to work independently while maintaining a collaborative team approach., • Excellent attention to detail and ability to manage multiple priorities effectively. Position Requirements • Must successfully complete a comprehensive background check as a condition of employment, including prior to any transfer or promotion within the organization., • Demonstrates professionalism, integrity, and cultural competence in all interactions., • Maintains confidentiality of all patients, employee, and company information., • Exhibits reliability, flexibility, and accountability in fulfilling assigned duties., • Contributes to an inclusive, patient-centered workplace environment. Physical Requirements / Typical Working Conditions Environment: Work is primarily performed in a temperature-controlled indoor setting. • Prolonged periods of computer-based work, including data entry and communication., • Ability to stand, sit, and walk for extended periods throughout the workday., • Requires bending, stooping, stretching, and occasional lifting of up to 30 pounds., • Manual dexterity sufficient to operate office and surgery center equipment (computer, keyboard, telephone, copier, fax)., • Requires normal range of hearing, vision, and speech to communicate effectively in person, by phone, and through digital platforms., • Ability to maintain focus and composure in a fast-paced clinical environment. Essential Physical Tasks: Sight: Sufficient to read printed materials and view images or information on a computer monitor. Smell: Sufficient to detect odors such as smoke or other unusual smells that may indicate an issue. Hearing: Sufficient to engage in conversations in person, by phone, or over video, and to recognize ambient sounds. Touch: Sufficient to operate a keyboard, mouse, office equipment, and writing tools. Physical ability/strength: Sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, or bend as needed throughout a typical workday. Other Duties: This job description is not intended to be an all-inclusive list of responsibilities, duties, or requirements. Additional tasks may be assigned, or existing duties may change at any time, with or without notice.