Information Technology (IT) Manager
hace 18 días
Chico
Job Description Role Overview Western Weather Group is seeking an IT Systems Manager to establish, manage, and continuously improve our internal IT function. This role will own the reliability, security, and efficiency of our information technology environment, supporting a team of 42+ employees across cloud applications, devices, identity systems, and our own Azure-based weather data management application. This role is not currently responsible for any direct reports but oversees the company’s MSP. Responsibilities User Support • Resolve internal IT issues effectively and in a timely manner., • Set up and maintain an IT ticketing system (including reporting for management)., • Create SLA’s and KPI’s relevant to the department., • Generate and manage employee onboarding/offboarding processes relating to technology., • Coordinate support escalations with MSP and software vendors. Managed Service Provider (MSP) Oversight • Coordinate MSP activities., • Review and determine roles and responsibilities of MSP., • Maintain responsibility for MSP costs and budgets. Systems Administration • Maintain uptime and responsiveness of internal systems., • Manage internal software applications and subscriptions (MS Business Central, Atlassian, HubSpot, Adobe, Phone System), • Establish IT processes, standards, and documentation., • Create and manage IT budgets. Device & Endpoint Management • Maintain hardware lifecycle for laptops, tablets, networking gear, including Apple products using Apple Business Manager., • Manage hardware inventory assets within ISO requirements., • Manage configuration, compliance, and updates of company devices using MS Intune., • Maintain internal Cisco firewall settings and VPN configurations., • Source, configure, and maintain video conferencing systems. Cloud Identity Governance • Maintain cloud identity governance across all company platforms, including Azure Active Directory, Microsoft 365 Office, and Business Central., • Manage conditional access, MFA, role-based access, and permissions Security & Compliance • Manage security baselines for endpoint protection, including against malware and anti-virus threats., • Monitor system vulnerabilities and patch as necessary., • Monitor security alerts and respond to incidents in a timely manner., • Coordinate and support externally provided employee training regarding security awareness training, including simulations., • Ensure compliance to company security policies of third-party vendors., • Manage resources, policies, execution of backups and data retention., • Support cyber insurance, vendor security questionnaires, customer cybersecurity contracts., • Manage and maintain ISO 27001/2 compliance., • Supply regular IT, security and regulator updates to the executive team. How do we support your career? · Company-wide and anonymous feedback sessions to help guide beneficial changes · Open and receptive lines of communication to management and executives · Continuing education opportunities, including discretionary educational reimbursement What is in it for you? · This target compensation range for this position is between $58,000 and $65,000 · 401k retirement 4% matching contributions · Health, Dental, and Vision Insurance (90% of employee premium paid by employer, 50% premium paid by employer for eligible dependents) · Discretionary 401k profit sharing · Performance-based cash bonuses · Fun work-sponsored outings to bond with colleagues · A company that cares about the well-being of its employees · Opportunities to earn hybrid/remote working arrangements and alternative working schedules for employees exceeding certain performance metrics Minimum Requirements • 5+ years minimum of IT experience, ideally in a cloud-first environment., • B.S. in Computer Information Systems, Computer Science or equivalent., • Excellent communication and leadership skills for working with cross-functional teams, customers, staff, and management., • Knowledge of safety standards, compliance regulations, and best practices in both office and manufacturing environments., • Strong analytical skills for troubleshooting and systems design., • Ability to manage multiple projects and drive cross-functional initiatives., • Strong knowledge of Azure AD / M365 / Intune., • Experience with Azure cloud, virtual networks, and application support., • Experience with managing a standard cybersecurity framework (ISO 27001/2 or SOC2)., • Familiarity with network fundamentals (VPN, firewalls, DNS)., • Ability to manage both strategic projects and hands-on support. Preferred Qualifications • Experience with designing, engineering, and troubleshooting network infrastructure a plus., • Experience with Azure resource configuration and maintenance for cloud-based applications is a plus. The salary range for this position is commensurate with experience and qualifications. Actual compensation may vary based on factors such as education, skills, and location. We are committed to fair pay practices and transparency. This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Company DescriptionWestern Weather Group's adventure started in the 1980s, deeply rooted in the agriculture sector. By 2005, our small team of five navigated countless changes, paving the way for our expansion into the oil and gas industry, as well as municipal services. In 2008, we boldly ventured into the utilities sector, partnering with major players like San Diego Gas & Electric. This move set the stage for further growth, and by 2018, we proudly added Pacific Gas & Electric and Southern California Edison to our esteemed list of clients. Initially, our operations were concentrated in the western regions. However, our reputation for excellence and innovation soon led us to expand eastward. Today, we serve clients as far as New York, with a dedicated team of over 25 employees spread across multiple states. At Weather Western Group, our history is a testament to our adaptability, growth, and unwavering commitment to quality. We invite you to join us on this exciting journey and become part of a company that values its heritage while continually striving for new achievements.Western Weather Group's adventure started in the 1980s, deeply rooted in the agriculture sector. By 2005, our small team of five navigated countless changes, paving the way for our expansion into the oil and gas industry, as well as municipal services. In 2008, we boldly ventured into the utilities sector, partnering with major players like San Diego Gas & Electric. This move set the stage for further growth, and by 2018, we proudly added Pacific Gas & Electric and Southern California Edison to our esteemed list of clients.\r\n\r\nInitially, our operations were concentrated in the western regions. However, our reputation for excellence and innovation soon led us to expand eastward. Today, we serve clients as far as New York, with a dedicated team of over 25 employees spread across multiple states. At Weather Western Group, our history is a testament to our adaptability, growth, and unwavering commitment to quality. We invite you to join us on this exciting journey and become part of a company that values its heritage while continually striving for new achievements.