184 Best social listening Jobs in New York, NY (June 2025)

Welcome to Mawa, a Christian-based social media company. We are currently seeking a Customer Service Representative to assist us in bringing more users to Mawa. Role of a Customer Service Representative Open Position: The Customer Service Representative (CSR) plays a crucial role in connecting the company with its customers. This individual is responsible for providing detailed information about our products and services, addressing inquiries, and efficiently resolving any issues related to customer accounts. The primary goal is to maintain high service standards, respond promptly to customer inquiries, and ensure high levels of customer satisfaction. Responsibilities Key Responsibilities of Customer Service Representatives: - Handle a significant volume of incoming phone calls - Generate sales leads - Identify and assess customers' needs to ensure their satisfaction - Establish and maintain sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information using appropriate methods and tools - Meet personal performance objectives as well as team sales targets and call handling quotas - Address customer complaints by providing suitable solutions and alternatives within specified time frames, followed by ensuring resolution through follow-up - Maintain records of customer interactions, process customer accounts, and organize documentation - Adhere to communication procedures, guidelines, and policies - Proactively engage with customers by going the extra mile Qualifications and Skills - Proven experience in customer support or as a Client Service Representative - Track record of exceeding performance quotas - Strong skills in handling phone communications and active listening - Familiarity with Customer Relationship Management (CRM) systems and practices - Customer-oriented approach with the ability to adapt to diverse personalities - Exceptional communication and presentation skills - Ability to manage multiple tasks, prioritize effectively, and demonstrate proficient time management skills - A high school diploma is required

Williamsburg, Brooklyn

Overview We are looking to hire a social media manager who will develop and implement our social media strategy for Karysh. This role involves creating engaging content, managing our social media accounts, and analyzing performance to drive our brand’s online presence especially on TikTok. The ideal candidate should have an understanding of Pakistani culture and diaspora in North America especially as it pertains to social media. Key Responsibilities - Develop and execute a comprehensive social media strategy. - Create, curate, and manage all published content (images, video, written) across TikTok and Instagram. - Monitor, listen, and respond to users in a social way while cultivating leads and sales. - Analyze key metrics and adjust strategies to meet business goals. - Collaborate with other departments to manage reputation, identify key players, and coordinate actions. - Develop and expand community and influencer outreach efforts. - Design and create social ad campaigns, monitoring and reporting on their effectiveness. - Stay updated with the latest social media trends, tools, and technologies. - Provide regular reports on social media performance and suggest improvements. Qualifications and Skills - Proven working experience in social media marketing across TikTok, and Instagram. - Experience with other socials like Facebook, Twitter, Linkedin, and Pinterest is a plus. - An understanding and background of Pakistani and desi culture especially within North America. - Excellent consulting, writing, editing (photo/video/text), presentation, and communication skills. - Demonstrable social networking experience and social analytics tools knowledge. - Knowledge of online marketing and a good understanding of major marketing channels. - Positive attitude, detail, and customer-oriented with good multitasking and organizational ability. - Familiarity with paid social media advertising on platforms like Google, Instagram, and TikTok. About Our Company Karysh is a Western outerwear fashion brand bringing high quality Pakistani fabrics and tailoring for everyday and evening wear. We're looking for ambitious, team oriented individuals who want to learn and grow in a fast paced environment. Next Steps If you're interested, please share your portfolio and CV.

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Hotel Chamber of Commerce

My name is Nathaniel Clarke, and I am reaching out on behalf of a unique and purpose-driven hybrid initiative: The Chamber of Commerce Guest Staff Affairs, doing business as the Hotel Chamber of Commerce, and our nonprofit wing, the Hotel Advocacy Network (HAN). Together, we are redefining what hospitality can look like — not just at the front desk, but in the hearts and minds of every guest and staff member. We believe that fairness, emotional intelligence, and accountability should be embedded in every guest experience. Our mission is built on three pillars:1. Hotel Chamber of Commerce (HCC) – The For-Profit Arm Supports hospitality operations by offering: The EchoConnect Front Desk System, a real-time AI-powered check-in and loyalty audit tool Staff training modules in empathy, decorum, crisis de-escalation, and human trafficking prevention The Sauti Listener system — a venting tool designed to reduce leadership burnout 1. Hotel Advocacy Network (HAN) – Our Nonprofit Force 2. Leads grassroots and institutional advocacy by: 3. Promoting ethical hospitality standards 4. Offering emotional intelligence programs to under-served communities 5. Campaigning for policy change, diversity, and staff dignity3. League of Hospitality Guardians – The Next Generation of Leadership 6. This signature program under HAN trains and certifies Hospitality Heroes who exemplify: 7. H = Hospitable, E = Empathy, R = Resolution, O = Ownership. 8. Students who intern with us become part of this larger ecosystem — learning from real-world business, tech, and nonprofit experiences, while contributing to meaningful social change. Open Intern Roles: Marketing & Social Media Intern – Create campaigns and promote outreach Nonprofit & Grant Writing Intern – Assist with funding proposals and impact storytelling Tech & Automation Intern – Work on our EchoConnect platform Hospitality Training Support Intern – Help build and document empathy + decorum modules All roles are remote-friendly, with flexible hours, and eligible for college credit (if approved by your institution). Interns receive professional mentorship, a letter of recommendation, and the chance to directly impact the future of hospitality. I've attached a full flyer and listing for your review. We’d love if you could circulate it among your students or post to your job/internship board. Thank you for your time and dedication to student growth. Together, we can build a fairer, smarter, and more human-centered hospitality industry. Warm regards, Nathaniel Clarke Founder, Hotel Chamber of Commerce & Hotel Advocacy Network

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