Director of Information Services
1 day ago
Irving
Tittle: Manager Information Services Location: 5101 O'Connor Blvd, Irving, TX 75039 Duration: 13+ weeks (Temp to perm) Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time Director Information Services Summary: • The Director Information Services will assist with creating business strategies and proposing implementation methods for content within the designated programs., • The Director will drive continual process improvement in the delivery of application services throughout client`s and apply strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills to guide design, development, and deployment of critical systems., • The Director will maintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions, and services, striving to incorporate innovation in a practical, cost-effective manner. Responsibilities: • Monitors, manages, and reports operational updates to the System Director to support efficient and effective planning for resource utilization and prioritization of the body of work for which IS is accountable and responsible., • Provide oversight in the analysis and evaluation of current systems and procedures as well as the development of system design and workflow modifications for optimization of processes., • Successfully manages a full workload across multiple projects, while leading a team., • Communicates with senior leadership and management setting direction to establish clear expectations regarding designated programs., • Establishes end-user support service levels, working with Business Leadership and IS, reporting metrics on a regular basis, driving technology improvements through the eyes of the end users and management team., • Recruit, onboard, train, mentor, and develop direct reports to deliver high quality services., • Supervise and motivate assigned direct reports. Promotes the development of associates using counseling, teaching, and role modeling techniques., • Provides associate advice with interpreting and/or executing departmental and organizational standards, policies, and procedures to facilitate the goals and objectives of the organization., • May be required to travel to perform duties. May be required to work outside of normal working hours., • May be required to work long hours during critical problems or implementations., • Other related duties as assigned. Requirements: • Education/Skills Bachelor’s degree in Computer Science, Management Information Systems, Business, or related field, OR equivalent work experience required., • Education and experience in relevant Information Technology Infrastructure Library (ITIL) support and delivery processes., • ITIL Certification preferred., • Financial skills related to budgeting, forecasting, and managing multi-million-dollar departmental budgets., • Strong knowledge of major healthcare information systems(s)., • Experience 5+ years of experience in an Information Technology leadership role., • 3 or more years of experience in implementation and optimization in a complex, multi-site environment., • Experience with Epic and associated products strongly preferred., • Experience in relevant ITIL support and delivery processes., • Experience in providing and managing customer support in a highly matrixed organization., • Ability to work on multiple and complex projects., • Ability to consistently demonstrate a positive communication style, strong critical thinking skills, and a creative and collaborative approach to problem solving is required., • Adaptable and flexible style, ability to work in a dynamic environment., • Excellent written and oral communication skills, including presentation skills., • Excellent resource management, including resource projection and budgeting skills., • Ability to work in a collaborative way across a diverse, geographically and culturally diverse organization. Notes Essential Responsibilities: • Manage the development / integration and deployment of new applications, systems software, and/or enhancements to existing applications throughout the Health Plan enterprise., • Oversee core health plan systems (claims adjudication, EDI/X12, CRM, data warehouses, reporting and analytics platforms), • Oversee data integration and interoperability across health plan, provider, and external partners (EDI, APIs, HIEs), • Collaborate with other IT leaders to ensure cohesive enterprise architecture is achieved., • Lead efforts to apply technology to solve complex business problems including understanding of company strategy to developing business requirements to successful implementation of solutions., • Manage and provide direction for the team in support of business operations., • Liaise with Infrastructure Services team for infrastructure needs., • Review and analyze existing applications’ effectiveness and efficiency and then develop strategies for improving or leveraging these systems proactively to improve business processes and decision-making capability., • Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications., • Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices., • Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees., • Provide feedback, including regular one-on-ones and performance evaluations, for direct reports., • Coordinate business activities by maintaining collaborative partnerships with key departments.