Director, Technology
hace 17 días
Dallas
Job Description Role Purpose Lead and own the end-to-end technology, data and digital strategy for OXXO USA, ensuring operational stability, information security, financial discipline, and scalable growth, fully aligned with the Long-Range Plan (LRP) and PAM/FEMSA Retail architectural standards. The CIO serves as a key member of the Senior Leadership Team, acting as a strategic advisor to the CEO and executive leadership, accountable for translating technology into business value, profitability, compliance and long-term competitiveness across convenience retail and fuel operations. Key Competencies & Responsibilities Executive Leadership & Strategy • Serve as a core member of the Senior Leadership Team, providing executive input on technology, data and digital initiatives., • Lead the development and execution of the IT and digital strategy, aligned with business priorities, operational needs (stores and fuel stations), regulatory requirements, and long-term growth objectives., • Advise executive leadership on emerging technology trends, risks and opportunities, including their operational, financial and strategic impact., • Act as a strategic business partner, elevating technology discussions from operational execution to enterprise value creation. Technology Operations & Service Delivery • Provide executive oversight for the planning, implementation and operation of enterprise technology systems, including POS, ERP (SAP), fuel platform, PDI – store operations, integrations, infrastructure, cloud and data platforms., • Ensure the reliable, secure, and continuous delivery of IT services through performance monitoring, service management practices and vendor oversight., • Establish and maintain an effective IT organizational structure, staffing model, and operating framework aligned with business priorities and service delivery needs., • Identify, evaluate and recommend cost-effective technology investments, including sourcing strategies, vendor solutions, managed services and internal capabilities., • Assess and clearly communicate the benefits, risks and costs associated with technology initiatives and investments. Information Security, Risk & Governance Oversight • Serve as the executive accountable for information security, data privacy and technology risk management across OXXO USA., • Establish and maintain governance structures, policies and oversight processes for:, • Cybersecurity, • Data protection and privacy, • Vendor and third-party risk management, • Regulatory and compliance requirements relevant to retail and fuel operations, • Ensure alignment with applicable U.S. federal and state regulations, industry standards and corporate FEMSA policies., • Oversee cybersecurity incident response planning, breach management and coordination with Legal, Compliance and external partners., • Ensure regular technology and security risk assessments, audits and remediation activities are executed and tracked to completion., • While the CIO retains executive accountability for security and technology risk, operational execution may be delegated to IT leadership or external partners. Project, Data & Vendor Management • Oversee governance, prioritization and execution of the IT project portfolio, including major system acquisitions, implementations and upgrades., • Partner with operations, finance and commercial leaders to define business and system requirements for new and enhanced solutions., • Review and approve hardware, software and services contracts, pursuing enterprise or master agreements to drive efficiency and cost savings., • Establish and oversee data governance practices to ensure data availability, integrity, usability and security., • Build and manage strategic relationships with technology vendors, integrators and external partners. People Leadership • Lead the recruitment, development, performance management and retention of IT leaders and staff in alignment with organizational goals and budget., • Build a high-performing, accountable and service-oriented IT culture., • Develop leadership bench strength, succession plans and continuous capability improvement. Required Profile (Non-Negotiable) Leadership & Business • Proven experience as CIO or IT Director in retail, fuel, consumer or multi-site environments., • Strong financial acumen (P&L, ROI, CAPEX/OPEX)., • Executive presence and ability to influence at CEO and Board level., • Experience operating in complex, high-visibility environments. Technical & Industry Experience • Strong experience with SAP ecosystems (finance, retail)., • Hands-on experience with PDI platforms supporting store/station ops, fuel pricing operations., • Solid understanding of convenience store and gas station operations, including regulatory and continuity requirements., • Experience managing POS, ERP, integrations, infrastructure and data platforms at scale. Language • Bilingual: English and Spanish (required). Success Metrics • Operational stability across stores and fuel stations., • Cybersecurity and technology risk posture., • Budget adherence and ROI realization., • Executive stakeholder satisfaction., • Progress against strategic roadmap., • Talent development and succession readiness.