General Manager
hace 3 días
Avondale Estates
Job Description Experienced General Manager Green Coyote Cantina - Avondale Estates, GA Are you a proven restaurant leader who thrives in high-volume, full-service environments? Do you enjoy building strong teams, driving financial results, and creating exceptional guest experiences? We are seeking an experienced General Manager to lead the ongoing success of our newest Avondale Estates, Green Coyote Cantina location. This is an opportunity to join a growing organization that values leadership, accountability, hospitality, and operational excellence. As General Manager, you will have full responsibility for restaurant operations, team development, financial performance, guest satisfaction, and culture. We are looking for a hands-on leader who leads from the floor, develops people, and takes ownership of results. Leadership & Team Development Our General Managers build teams—not just schedules. You will: • Recruit, interview, hire, train, coach, and develop a high-performing restaurant team, • Lead and develop Managers, Chefs, Sous Chefs, and hourly team members, • Create a positive, accountable, respectful, and hospitality-driven culture, • Establish clear performance expectations and hold team members accountable, • Provide consistent positive and constructive coaching, • Conduct performance evaluations and goal-setting discussions, • Develop managers through regular one-on-one coaching and day-to-day leadership, • Identify high-potential employees and develop future leaders, • Build leadership depth and succession planning within the restaurant, • Ensure consistent execution of company training programs for management and hourly employees, • Maintain an accurate staffing plan and proactively recruit before staffing becomes critical, • Partner effectively with Operations, Human Resources, Culinary Leadership, and other company departments, • Address employee performance and disciplinary matters promptly and appropriately, • Lead by example and consistently follow and enforce company policies and procedures We believe in success and generosity. We insist on integrity and respect. We value learning, growth, accountability, and teamwork. Restaurant Operations Our General Managers are expected to know their restaurants inside and out. You will: • Oversee all Front of House and Back of House operations, • Ensure every shift is executed at or above established restaurant standards, • Maintain exceptional standards for food quality, service, hospitality, cleanliness, and ambiance, • Be visible and actively engaged on the restaurant floor, • Manage shifts and make effective real-time operational decisions, • Maintain proper staffing and scheduling based on business needs and projected sales, • Ensure consistent execution of recipes, food preparation, presentation, and service standards, • Oversee inventory, ordering, receiving, storage, and product controls, • Maintain strong operational systems and ensure managers consistently follow them, • Investigate and resolve guest concerns professionally and appropriately, • Develop relationships with regular guests and build guest loyalty, • Ensure opening, running, and closing procedures are completed correctly, • Maintain a clean, organized, professional, and restaurant-ready environment, • Oversee restaurant technology and operational systems, including POS, scheduling, payroll/timekeeping, and inventory platforms, • Communicate effectively between shifts and ensure important information reaches the appropriate managers and team members, • Successfully plan and execute special events, large parties, catering opportunities, and marketing events when applicable Financial Performance & Business Ownership A General Manager must understand both hospitality and the business of hospitality. You will be responsible for: • Understanding and managing the restaurant's P&L, • Meeting established sales, labor, food cost, beverage cost, and profitability goals, • Monitoring labor and adjusting staffing appropriately based on business volume, • Managing food, beverage, supply, utility, and other controllable expenses, • Reviewing financial reports and identifying trends, concerns, and opportunities, • Understanding theoretical versus actual costs and investigating significant variances, • Managing inventory and ordering responsibly, • Minimizing waste while protecting product quality and guest experience, • Ensuring invoices and financial documentation are processed accurately and on time, • Ensuring payroll and personnel-related administrative responsibilities are completed accurately and within established deadlines, • Driving sales while protecting profitability, • Developing and executing action plans when financial or operational goals are not being met, • Taking ownership of the financial performance of the restaurant rather than simply reporting the numbers We're looking for a General Manager who can look at a P&L and understand what happened, why it happened, and what actions need to happen next. Guest Experience & Hospitality Great restaurant operations mean very little if guests don't want to come back. Our General Managers are responsible for creating a culture where hospitality is everyone's responsibility. You will: • Ensure guests consistently receive friendly, knowledgeable, and attentive service, • Be present and accessible to guests during service, • Develop relationships with regular guests and the surrounding community, • Coach employees on hospitality and service standards, • Address guest concerns quickly, professionally, and appropriately, • Look for opportunities to recover a guest experience before the guest leaves, • Ensure food and beverages meet company quality and presentation standards, • Create an environment that feels welcoming, energetic, and genuine, • Reinforce the understanding that every position—from Dishwasher to General Manager—contributes to the guest experience Food Safety, Workplace Safety & Compliance The General Manager owns the condition and compliance of their restaurant. Responsibilities include: • Enforce proper food handling and sanitation practices, • Maintain restaurant readiness for health department inspections, • Ensure compliance with company policies and applicable federal, state, and local requirements, • Maintain clean and sanitary kitchens, bars, dining rooms, restrooms, storage areas, and exterior areas, • Ensure proper employee uniform and appearance standards, • Maintain a safe working and guest environment, • Ensure proper security procedures are followed to protect employees, guests, and company assets, • Respond appropriately to employee and guest injuries, • Ensure required incident and accident documentation is completed promptly, • Immediately communicate significant safety, employee, guest, or operational concerns through the appropriate company channels, • Correct food safety, sanitation, and workplace safety concerns with urgency People & Staffing The success of a restaurant depends on having the right people, properly trained, in the right positions. The General Manager will: • Own the restaurant's overall staffing plan, • Oversee hourly recruiting, interviewing, selection, and hiring, • Ensure new employees complete required onboarding before beginning work, • Conduct or oversee new-hire orientation, • Ensure employees are properly trained and certified for their positions, • Ensure managers and trainers consistently execute established training programs, • Monitor employee performance and provide ongoing feedback, • Maintain appropriate documentation regarding performance and disciplinary matters, • Address attendance, conduct, performance, and policy concerns consistently, • Prepare effective schedules based on availability, performance, business needs, and projected volume, • Maintain appropriate staffing levels without unnecessarily increasing labor, • Develop employees who demonstrate the ability and desire to advance within the organization Systems & Administrative Accountability A strong General Manager follows through. You will be responsible for ensuring restaurant information is accurate, complete, and submitted on time. This includes: • Employee timekeeping, • Scheduling, • Payroll-related information, • Inventory, • Ordering, • Invoices & Expenses, • Financial reporting, • Employee records and documentation, • Operational checklists, • Required inspections and compliance documentation, • Accident and incident reports, • Restaurant technology and POS systems Experience with Toast POS, restaurant scheduling platforms, payroll/timekeeping systems, inventory software, Microsoft Office, Excel, Google Drive, and similar restaurant technology is preferred. What We're Looking For Required Experience & Qualifications • 8+ years of General Manager experience in a full-service restaurant environment preferred, • Significant leadership experience in a high-volume restaurant operation, • Proven ability to successfully oversee both Front of House and Back of House operations, • Strong understanding of restaurant financials and P&L management, • Demonstrated experience managing labor, food costs, beverage costs, inventory, and controllable expenses, • Proven experience recruiting, coaching, managing, and developing restaurant teams, • Experience leading and developing other managers, • Strong knowledge of food safety, sanitation, and restaurant operational standards, • Excellent written and verbal communication skills, • Strong organizational and time-management abilities, • Ability to prioritize and make sound decisions in a fast-paced environment, • Proactive problem-solving skills, • Strong computer and restaurant technology skills, • Flexible availability based on the needs of the restaurant, including evenings, weekends, holidays, and special eventsPreferred Experience, • Experience managing restaurants with $4M+ in annual sales, • New restaurant opening experience, • Experience developing managers and building leadership succession, • Strong beverage and bar operational knowledge, • Experience with high-volume full-service restaurants, • Experience with Toast POS and restaurant scheduling, payroll, and inventory platforms, • College degree or equivalent combination of education and substantial restaurant leadership experience The General Manager We're Looking For We're looking for someone who can lead—not simply manage. Someone who: • Is comfortable being accountable for the entire restaurant, • Doesn't manage exclusively from an office, • Understands when to delegate and when to step in, • Develops people instead of simply replacing them, • Can have difficult conversations professionally, • Holds high standards without creating a negative culture, • Understands the numbers behind the operation, • Knows how to manage labor without sacrificing the guest experience, • Notices problems before they become emergencies, • Follows systems while also identifying opportunities to improve them, • Communicates proactively with company leadership, • Doesn't expect others to do something they wouldn't be willing to do themselves, • Understands that consistency matters just as much on a slow Tuesday as it does on a busy Saturday night Most importantly, we're looking for someone who genuinely lives and breathes the restaurant business and understands that successful restaurants are built through people, systems, accountability, and hospitality. Compensation & Benefits • Competitive Salary: $65,000 – $80,000, based on experience, • Lucrative Performance-Based Bonus Program, • Health Insurance, • Dental Insurance, • Vision Insurance, • Paid Vacation, • Employee Dining Benefits, • Leadership Development Opportunities, • Career Advancement Within a Growing Restaurant Group WHY JOIN US? This is more than a General Manager position—it is an opportunity to help build something special. We are committed to strong leadership, strong culture, and strong systems. We invest in our people, reward performance, and provide the support needed for long-term success. If you are an experienced restaurant leader who is passionate about hospitality, team development, operational excellence, and driving results, we would love to hear from you. Apply today and become part of our Green Coyote Family!
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