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Job Description About Paradigm Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world. What is the role? As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests. In this role, you will: • Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients., • Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day., • Be responsible for the management of a portfolio of clients to foster long-term business relationships., • Respond to high level customer inquiries as quickly and accurately as possible via email or phone., • Work collaboratively with other departments to resolve issues and deliver a great customer experience., • Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts., • Work collaboratively with Sales to ensure a smooth client transition and onboarding process., • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience., • Improve client satisfaction and retention., • Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers., • 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment, • Project management skills, • Experience leading initiatives and succeeding in a team environment, • High-growth or early-stage startup experience is preferred, • Must be patient, empathetic, and have great communication skills, • Self-started and resourceful, • Data driven, • Strong interpersonal skills to work collaboratively with different departments, • Comfortable with technology and learning new software, • Ability to handle escalated customer issues, • Self-motivated, diligent, and can inspire others, • Excellent verbal and written communication skills, • Organized, detail oriented, and able to manage multiple tasks, • Must be personable and enjoy working in a client-facing role, • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Budget for home office improvements, • Company culture that encourages work / life balance, • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, • Bi-annual company retreats and many other fun activities to bring our team together as often as possible!

Job DescriptionAbout Us At Vector Media, we’re building the future of Mobility Marketing, where media moves with people, meets them in real life, and makes a lasting impression. In an advertising world cluttered with screens and scrolls, we deliver real-world media with real results. Our high-impact media, including fully wrapped double decker buses and custom designed experiential experiences, turn heads in cities nationwide. And with assets in 50+ markets, we bring campaigns to life across communities, cultures, and coasts. Our experiential team allows us to activate anywhere in the country. Vector Media’s wide variety from double decker buses, light rail, digital bus shelters and a wide variety of experiential assets enables brands to connect with consumers at the street-level in cities, college campuses and sporting events. We connect brands with audiences in the moments that matter most. Founded in 1998, Vector has grown from an OOH disruptor into a full-service platform built on data, creativity, and movement. We call it Marketing in Motion, which brings unique benefits of high impact and efficiency because we bring the advertising to audiences wherever they are. But what truly sets us apart is how we show up: as partners. With our clients. With our media partners. With each other. Through accountability, innovation, and shared ambition, we’re helping brands do more than reach people, we’re helping them move people. What We Value • Accountability: Taking ownership of our actions, learning from mistakes, and earning trust through responsibility., • Growth: Supporting personal and professional development, knowing that when our team members thrive, the company thrives., • Excellence: Always striving for the best possible results and never settling for “good enough”. The VP Brand Partnerships will sell the whole Vector portfolio including Vector Sports and Vector College. The account list will cover all consumer verticals but will have focus on beauty and fashion. Previous experience in these verticals, plus experience in experiential sales is desired. The VP, Brand Partnerships will have an expertise in strategic selling, establish and cultivate relationships through proactive outreach (via phone calls, emails, in person meetings) with prospective customers such as CMO’s, SVP/VP’s Marketing, Brand Managers, Media Directors and Head of Experiential/Events. They will leverage Vector Media’s unique asset offerings and delivery methodologies positioning Vector Media as a media partner of choice within the nationwide markets we serve. This position will monetize all of the Vector portfolio including our fleet of fully wrapped Double Decker buses, public transit and Experiential Assets to brands direct. The VP, Brand Partnerships will also partner with Vector’s National agency team to build comprehensive account plans and collaborate transparently as business potentially moves from client interest to activation with their agency partners. This is a hybrid role based in New York, NY, with 3 days a week in office. Total Compensation Package Range Details: $275,000 - $350,000 including salary ($120,000-$155,000), earned commissions and potential for bonus. The salary and total compensation range is subject to change and may be amended in the future. Experience, education, skills, and other factors are considered when determining the salary and level of position offered. Who You Are: • A quick learner, self-motivated with a strong sense of professionalism, good organizational skills, ability to prioritize, multi-task and meet tight deadlines., • A thorough worker focused on attention to detail., • An entrepreneurial spirit that's motivated to drive business growth., • Bachelor’s degree., • 7-10+ years of media sales experience., • 5-7+ years of experience selling to brand-direct clients (not agencies)., • Strong book of direct clients across full spectrum of industry verticals, • Deep relationships with clients at CMO, Media Director, Brand Manager level, • Proven sales track record activating and retaining new brands (has strong brand-direct clients and can make immediate impact)., • Polished sales, presentation, and communication skills., • Exceptional team player, interested in working as part of a highly coordinated, focused organization., • Attention to delivering the highest level of sales and operational customer service., • Experience in fashion and beauty verticals, • Proactively identify new revenue opportunities; drive account growth and profitability acceleration including new business, up-sell and cross-sell opportunities., • Own extensive client communication, strategic planning and troubleshooting account complications to promote client satisfaction; develop and improve executive level relationships within named account(s)., • Provide thought leadership and consultation on aligning client business needs to products, solutions and services offered., • Drive contract negotiations for business in support of new sales, account growth and contract renewals. 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Job DescriptionCompany Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: As an intern, you will gain exposure to a wide range of technical and operational opportunities. You will also acquire critical insight into our Company and our industry, as well as have the chance to develop valuable networking connections, which will help prepare and develop your skills for future career opportunities. This role will provide assistance and support to the Lead Program for identification and replacement of lead service lines. Primary Duties/Responsibilities: • Supports the Lead Service Line Replacement Program (LSLRP) including the following:, • Maintenance of Work Order Logs., • Processing of opt-ins., • Assists in the generation of productivity metrics associated with the execution of the LSLRP including, • Dig & determines., • Company-side lead replacements., • Customer-side lead replacements., • Backlog of Company-side lead replacements., • Length of lead replaced., • Develops a field level understanding of the LSLRP including how the contractors execute their work out in the field., • Assists in the vetting of service line data to support future contractor work., • Compares and reviews information between datasets to ensure it is accurate and complete., • Utilizes Veolia’s Geographic Information System (GIS), HexaGon Work Order Management System, and Work Order Logs (created using Google Sheets) to support work flow between Veolia and Contractors.Qualifications Education/Experience/Background: • High School Diploma/GED is required., • Enrolled in an accredited 4-year Bachelor’s Degree Program in Civil, Mechanical, or Environmental Engineering and you have a Junior Status., • Strong communication skills, including written, verbal, listening, presentation and facilitation skills / Demonstrated ability to build collaborative relationships including use of Google Workspace Applications (Google Sheets, Slides, and Docs)., • Travel Flexibility; ability to stand, sit in front of computer for extended periods of time. Additional Information Pay Range: $20.00 to $24.00 per hour. Benefits: Interns are considered temporary employees. Medical and basic life insurance coverage is available to temporary employees scheduled to work 20 or more hours per week immediately following 60 days of service. Employees must elect or waive medical coverage within 45 days of their eligibility date. Veolia observes 11 holidays. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Description WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. * Open Positions - 2 * Location: Iselin, NJ Office or Hauppauge, New York Office (hybrid) * Available Shifts - 11:30AM - 8:00PM EST ** Must be available to work 40-hours per week * Hourly rate – $23.00 per hour Key Responsibilities: * Provide exceptional customer support for B2B clients, ensuring professional and efficient handling of incoming calls. * Log all customer interactions accurately in the Salesforce CRM system. * Cover topics such as product features, order placement, shipping, warranty, and stock availability. * Troubleshoot and resolve customer issues, aiming for first-call resolution. * Handle customer complaints with a solution-oriented mindset. * Stay updated on products, processes, and industry knowledge through training. * Demonstrate consistent attendance and adherence to your scheduled work hours. * Continuously grow your understanding of the hearing healthcare industry, including key customer relationships and third-party accounts. * Contribute to the success of the team by performing additional tasks as needed. What We’re Looking For: * Education: High school diploma or equivalent required; Bachelor's degree a plus. * Experience: Prior experience in a high-volume customer service environment; experience in a medical office or healthcare setting is highly preferred. * Customer-Focused: Strong passion for delivering outstanding service with a “customer-first” mindset. * Relationship Building: Proven ability to build lasting relationships and foster customer loyalty. * Motivation: Self-driven and goal-oriented with a strong desire to contribute to both personal and team success. * Communication Skills: Clear and professional communication, both on the phone and in writing. * Adaptability: Thrive in a dynamic environment and adapt to new tools, processes, and customer needs. * Tech-Savvy: Comfortable using Microsoft Office Suite (Outlook, Teams, Excel, Word); familiarity with Salesforce is a plus. * Problem-Solving: Strong ability to analyze situations, resolve issues, and manage time effectively in a high-volume setting. * Team Player: Collaborative, with the ability to work seamlessly within a team to achieve collective goals. The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Job Description Cooperidge Consulting Firm is seeking a Retail Banker for a top Community-Focused Banking client in Union City, NJ. As the face of the branch, the Retail Banker is responsible for delivering world-class service through proactive client engagement and personalized financial solutions. This role manages the full spectrum of the branch experience—from high-accuracy transaction processing and account openings to strategic product recommendations. The ideal candidate is a high-energy, bilingual professional who thrives on building long-term customer relationships and driving branch growth. Job Responsibilities • Client Engagement: Deliver a premium service experience by proactively greeting and assisting clients to understand and meet their unique financial goals., • Account Management: Open new accounts and facilitate applications for deposits, personal loans, and other core financial products., • Transaction Excellence: Process financial transactions with 100% accuracy, including deposits, withdrawals, loan payments, and domestic/international wire transfers., • Financial Advocacy: Promote integrated banking solutions, including savings accounts, lending products, and digital banking tools, to enhance the client’s financial well-on., • Regulatory Compliance: Maintain strict adherence to all internal policies and federal regulations, specifically BSA (Bank Secrecy Act) and KYC (Know Your Customer) standards., • Relationship Building: Conduct periodic follow-up calls and meetings with customers to cultivate loyalty and ensure long-term satisfaction., • High school diploma or equivalent is required (Business-related focus preferred).Experience, • Minimum of two (2) years of experience in retail banking, customer service, or sales., • Strong foundational knowledge of retail banking procedures and current financial regulations.Skills & Languages, • Bilingual Proficiency (English & Spanish) is REQUIRED., • Proficiency in Microsoft Office and comfort navigating digital banking technology., • Excellent interpersonal skills with a "sales-oriented" mindset., • Self-motivated and capable of working in a fast-paced, high-volume environment. Work Model & Physical Requirements • Schedule: Full-time; must be available for shifts Monday through Sunday based on business needs., • Mobility: Ability to travel between nearby branch locations as required., • Comprehensive health, vision, and dental insurance plans, • Life insurance coverage, • 401(k) retirement plan with company matching contributions, • Paid time off including vacation, sick leave, and holidays, • Opportunities for career growth and advancement

Job Description About Kindbody Kindbody’s mission is to make fertility and family-building care affordable and accessible for all. Founded in 2018, Kindbody has been recognized for technology innovation and industry leadership, Kindbody has been named to CNBC Disruptor 50, Fast Company’s Brands that Matter, Forbes Best Startup Employers, Inc.’s Best In Business list of most admired companies, as well as Deloitte Technology Fast 500™, which recognizes the fastest growing and most innovative technology companies in North America. Kindbody is the leading U.S. fertility clinic network and global family-building benefits provider for employers on a mission to make fertility care more affordable and accessible for all. Kindbody serves patients at 26 state-of-the-art signature clinics and IVF labs, 400+ partner clinics, and in 113 countries around the world. Trusted by more than 140 employers, Kindbody’s physician-led model covers the full-spectrum of reproductive healthcare including fertility assessments, fertility preservation, genetic testing, IVF, donor and surrogacy services, adoption, postpartum care, and menopause support. Kindbody is the only fertility benefits provider that serves patients directly, delivering a seamless, integrated experience with superior health outcomes at lower cost. Kindbody has raised more than $315 million in debt and equity funding from leading investors including Perceptive Advisors, JP Morgan Chase’s Morgan Health, GV, RRE Ventures, Claritas Health Ventures, Rock Springs Capital, Distributed Ventures, Whatif Ventures and TQ Ventures. About the Role As an experienced Medical Assistant, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This is a PRN position, with hours determined based on availability and need, and occasional weekend and holiday shifts. Responsibilities * High volume of phlebotomy * Maintain and inventory supplies for the clinical operations * Ensure lab specimens are ordered, collected, and sent to proper labs * Document patient care services utilizing daily logs and patient records * Utilizing Kindbody's proprietary EMR system and online laboratory portals to place lab orders and print patient labels * Assist provider or ultrasound technician with various fertility and GYN procedures * Prepare and maintain a safe surgical environment * Sterilization of medical instruments using an autoclave * Take vital signs and provide general clinical assistance * Assists with the clinical care of fertility patients * Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions * Provides pre and post op education * Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families * Ensure the patient environment is set up, organized and clean * Works independently to assure the program goals are achieved * Willing to train new team members * Support and promote excellence in customer service * Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day to day Who You Are * Completion of a formal MA program * CPT License * Strong phlebotomy skills * Ability to give intramuscular injections * Minimum 2 years of experience in GYN, fertility is a plus * Minimum 1 year experience in GYN procedures * Minimum 2 years experience working in an EMR * Minimum 1-2 years experience in supply ordering and inventory * Knowledge of Medical Instruments and Sterilization * Strong communication skills & a team player * Willingness to be flexible and cross train in other roles when necessary * Detail oriented * Exemplifies strong customer service skills and professionalism * Open to work weekends and holidays as needed

Job DescriptionCompany Description About Veolia North America Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia’s customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: Management/Supervision • Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company)., • Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year., • Establish work procedures and processes that support company and departmental strategies, metrics, and standards., • Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results., • Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets., • Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications., • Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing., • Provide guidance and input both tactical and strategical into collection strategies., • Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance., • Develop and implement strategies for managing customer accounts and resolving payment issues., • Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations., • Ensure customer satisfaction while maintaining KPI levels within expected guidelines., • Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers., • Partner with Operations to deliver excellent customer experiences while driving process improvements., • Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements., • Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues., • Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards., • Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses., • Continuously improve and document work processes via Standard Operating Procedures (SOPs)., • Identify process gaps affecting customer or business efficiencies, and implement solutions., • Analyze billing, payment, receivables, and collection data to identify trends and improvement areas., • Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements., • Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements., • Build business cases and lead projects to enhance departmental capabilities., • Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences., • Work cross-functionally with departments (Accounting, Finance, DB&T, Operations, HR) on corporate initiatives to improve customer experience., • Participate in corporate projects, due diligence, and acquisition integrations., • Actively and consistently support efforts to simplify and enhance both employee and customer experiences., • Manage relationships with key service providers to ensure compliance with contractual specifications., • Perform other duties as assigned.Qualifications Education/Experience/Background: • 10+ years’ experience leading service operations., • 10+ years experience in a leadership role managing non-exempt/exempt employees., • Leadership experience in a union environment is desired but not required., • B.S. degree in business or related field., • Excellent written and oral communications skills – including report writing, building and giving presentations to senior leaders., • Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills., • Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment., • Working knowledge of customer information systems (CIS)., • Working knowledge of Google products – sheets, docs, Gmail, - Power BI or similar tools. Physical: • Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations., • Ability to analyze complex operational and technical challenges and resolve same., • Ability to interpret and explain complex regulatory requirements., • Must be able to reason, problem solve and analyze complex operational challenges and resolve same., • Must be able to learn new technological advances in water industry and train personnel., • Must be able to work under pressure and meet deadlines. Additional Information Pay Range: $135000 to $145000 Per Year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 15% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Position Type Full Time Location Flushing, NY Date posted 02/20/2026 Areas of interest Call Center, Customer Operations, Customer Service Requisition Number 2026-69354 Business unit Customer Operations CRP 113 Customer Operations This role requires t Technical Support, Customer Service, Customer Ser

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