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Job Description Position Name Program Manager, Client Services Position Description The Program Manager, Client Services (PMCS) is responsible for ensuring high-quality, trauma-informed case management services across Restore NYC. The PMCS oversees program workflows, documentation quality, and grant compliance oversight, while offering consultation and training to Counselor Advocates, and maintains a small caseload of 6-8 clients. About Restore NYC Restore is a nonprofit organization making freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. Learn more about us on our website. Our Values We depend on God / We pursue impact / We execute with excellence / We care for each other / We can’t do it alone / The survivor drives our approach Diversity & Inclusion: The Foundation to Making Freedom Real Restore's mission is to make freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. To do that, we desire a staff team that's more representative of the survivors we serve — almost all of whom are Black, Latina, and/or immigrants. Applicants from these underrepresented communities are strongly encouraged to apply. We especially welcome applicants who are survivors of trafficking, gender-based violence, intimate-partner violence, and/or sexual assault. About the Position Reporting to the Director of Client Services, the Program Manager, Client Services plays a key role in ensuring the quality, consistency, and trauma-informed delivery of Restore’s case management services. This position supports program operations, documentation quality, grant compliance oversight (in partnership with the Grants & Finance Manager), and training/consultation for Counselor Advocates. The Program Manager carries a small caseload of 6–8 clients—either clinical counseling or case management—allowing the role to remain grounded in direct service needs while primarily functioning as a program manager. This is a full-time position requiring at least 35 hours per week. Typical hours are Monday–Friday, 9am–5pm (including a lunch hour), with some flexibility to accommodate organizational needs, client scheduling, or external partnership engagements. Specific Responsibilities Program Management & Operational Oversight (30%) • Maintain and update case management workflows, SOPs, templates, and service manuals, implementing revisions and content direction provided by the Director of Client Services., • Monitor day-to-day case management operations to ensure workflow consistency, timeliness, trauma-informed service delivery, and adherence to Restore’s program principles., • Identify inefficiencies in case management processes and propose operational improvements to the Director of Client Services., • Participate in the Client Services Management Team (CSMT) and contribute to operational planning from a systems and workflow perspective., • Collaborate with Housing, Economic Empowerment, Impact & Evaluation, Institutional Giving, and Finance teams to support accurate program information sharing and ensure case management practices align with program expectations.Grant Compliance Oversight & Quality Assurance (25%), • Conduct regular documentation audits for accuracy, completeness, and alignment with funder requirements., • Monitor enrollments, service logs, ISPs, and case notes in Apricot/Steadfast for consistency with program and grant expectations., • Identify discrepancies or documentation issues and ensure timely follow-up and corrective action under the direction of the Director of Client Services., • Support the Director of Client Services in preparing materials for site visits, monitoring, and audits.Training, Consultation & Staff Support (15%), • Deliver training to Counselor Advocates on documentation standards, case management workflows, safety planning procedures, and operational best practices., • Support training needs identified by the Director of Client Services and reinforce trauma-informed practices within the case management team., • Provide case consultations and advisory support to staff on complex case dynamics as appropriate to role expertise., • Maintain a caseload of 6–8 clients (clinical counseling or case management)., • Conduct intakes, needs assessments, ISPs, safety plans, and provide trauma-informed interventions., • Document all client encounters within 24 hours and ensure alignment with impact measurement processes., • Provide short-term case coverage during staff transitions, leaves, or urgent client needs.Partnership Engagement & Cross-Departmental Collaboration (10%), • Represent Restore NYC in external meetings and interagency case conferences as delegated by the Director of Client Services, particularly in areas related to case coordination and resource navigation., • Maintain and cultivate partnerships with community providers, shelters, legal partners, and healthcare organizations to support client access to resources., • Affirm the Nicene Creed and attend a Christian church, • Master's degree from accredited college or university in social work, currently an LMSW or is eligible to be licensed upon hiring, • Experience in delivering trauma-informed clinical case management and program management, including quality assurance and grant compliance, • Success in roles requiring execution of multiple tasks while responding to multiple priorities and ability to prioritize client’s needs, • Can remain focused in the face of pressure, consistently delivers against timelines, energized by tasks/time limitation, • Experience working with individuals impacted by trauma and working with immigrants and/or at-risk populations, • Training in trauma-informed care, survivor-centered practices and culture-humility, • Excellent relational skills and engagement with survivors, • Advanced in technologies, organizational skills and attention to detail, • Humble, hungry, and smart in leadership roles and responsibilities, • Strongly believe and support DEI in organizational cultures and direct services, • Keen self and social awareness, well-developed self and relationship management skills, • Seminar Training in Field Instruction (SIFI) certified The salary range is $75,000 - $80,000. Restore provides a comprehensive benefits package including 401(k) matching, HSA/FSA, 15 vacation days, 4 spiritual retreat days, unlimited sick days, parental leave, flex-time policy, and major medical, vision, dental insurance, and life and disability insurance, as well as commuter benefits. Job Location This job is based in New York City and is hybrid. Equal Opportunity Employer Restore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Only candidates selected for interviews will be contacted. Powered by JazzHR UMyuN9uZQP

Job Description Position Name Manager of Partnerships Position Description Reporting to the Director of Economic Empowerment, the Manager of Partnerships will lead Restore’s efforts to provide job opportunities to survivors of trafficking by establishing and managing strategic business partners. This role is primarily responsible for building partnerships with businesses, worker cooperatives, and vocational training programs to provide survivors with safe, sustainable, and restorative work opportunities. The ideal candidate will have experience in sales and new-business partner development to acquire business partners across diverse sectors rapidly. About Restore NYC Restore is a nonprofit organization making freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. Learn more about us on our website. Our Values We depend on God / We pursue impact / We execute with excellence / We care for each other / We can’t do it alone / The survivor drives our approach Diversity & Inclusion: The Foundation to Making Freedom Real Restore's mission is to make freedom real for survivors of trafficking in the United States. To do that, we desire a staff team that's more representative of the survivors we serve — almost all of whom are Black, Latina, and/or immigrants. Applicants from these underrepresented communities are strongly encouraged to apply. We especially welcome applicants who have lived experience of trafficking or labor exploitation. About the Position The Manager of Partnerships will lead Restore’s efforts to provide job opportunities to survivors of trafficking by establishing and managing strategic business partners. They will collaborate and iterate on Restore’s overall job placement strategy. This role is primarily responsible for building partnerships with businesses, worker cooperatives, and vocational training programs that can provide survivors with work opportunities that are safe, sustainable, and restorative. This includes supervising the Job Placement Specialist, identifying and obtaining new business partners and job opportunities, onboarding new business partners, and maintaining the relationships of current business partners. Specific Responsibilities Leadership & Supervision • Oversee and lead the program’s direct hire job placement service to ensure efficient, timely, and effective service delivery to participants., • Supervise and coordinate job placement and retention activities of the Job Placement Specialist., • Identify and target potential partnership opportunities by conducting market research, analyzing industry trends, and assessing partnership value., • Develop and execute a strategy to acquire and retain 25-50 new business and vocational training partners in New York City who will actively engage survivors in fulfilling jobs in a safe environment and pay a living wage., • Maintain lead-generation and business-partner information, and conduct periodic data quality checks., • Continuously nurture existing partnerships by engaging in ongoing communication, addressing issues or concerns, and identifying opportunities for growth and further collaboration., • Onboard new business partners to ensure they have thorough knowledge and understanding of business partner expectations, trauma-informed work practices, and execute service and confidentiality agreements., • Collaborate with partners to uphold the terms of the confidentiality agreement and effectively advocate and negotiate for livable wages and sustainable employment opportunities for survivors. Help partners understand the value of a partnership with Restore., • Degree and Experience Qualifications, • Bachelor’s degree and 4+ years of sales or corporate partnership management experience OR, • 7+ years of relevant experience managing corporate partnerships, • Database management experience, • Affirm the Nicene Creed and attend a Christian church, • Experienced in leading all aspects of a sales process, including prospecting, lead nurturing, sales pipeline tracking, closing, onboarding, and relationship management., • Demonstrated ability to effectively communicate key messages, prioritize, negotiate, and resolve conflict at all management levels when engaging clients and colleagues., • Demonstrated ability to proactively solve problems, deliver commitments, take initiative, and develop plans in ambiguous situations, exhibiting empathy, cultural humility, and attention to detail. At Restore, we believe in taking care of our team, so you can thrive both professionally and personally. Here’s what you can expect: Salary • Generous PTO: Start with 15 vacation days, with opportunities to earn more based on tenure., • Wellness Days: Four dedicated spiritual retreat days for personal growth and reflection., • Unlimited Sick Leave: Take the time you need to recover and recharge., • Paid Parental Leave: Support for parents welcoming new members to their families., • Paid Holidays: Celebrate and rest with fully paid holidays., • Comprehensive Health Insurance: Robust medical, dental, and vision plans to support you and your family’s well-being. This job is based in New York City and is hybrid. Equal Opportunity Employer Restore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Only candidates selected for interviews will be contacted. Powered by JazzHR smax4S2lQi

Job Description TITLE: Peer Outreach Worker REPORTS TO: Bronx Street Outreach Coordinator FLSA CODE: Full-time, 35 hours per week PROGRAM: Bronx Street Outreach Program - 953 Southern Blvd. Bronx, NY 10459 Our Mission: Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. In addition, Odyssey House offers (for full-time employees): • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Pet Insurance, • Legal Assistance, • Optum Financial Service through ConnectYourCare Peer Outreach Workers play a central role in Odyssey House’s Bronx Street Outreach Program, using lived experience to build trust, reduce harm, and connect individuals with lifesaving services. Working in high-need Bronx neighborhoods, Peer Outreach Workers provide compassionate, low-threshold support and linkages to treatment, housing, mental health, and other essential resources. Description of Duties and Responsibilities. ▪ Engage PWUD and community members in parks, encampments, transit hubs, shelters, and other high-need areas. ▪ Distribute naloxone, fentanyl/xylazine test strips, sterile supplies, wound care kits, hygiene kits, and other harm reduction materials. ▪ Provide overdose prevention education and train individuals and families in naloxone administration. ▪ Offer peer support, motivational interviewing, and trauma-informed engagement strategies to build trust. ▪ Support clients with navigation of Medicaid, housing, benefits, and treatment referrals, including warm handoffs and accompaniment to appointments. ▪ Conduct field-based behavioral health screenings (e.g., PHQ-9, GAD-7) and refer clients to appropriate providers. ▪ Maintain accurate outreach records and ensure timely documentation of encounters, referrals, and outcomes. ▪ Collaborate with community partners to expand access to harm reduction and treatment services ▪ Participate in ongoing training, group supervision, and reflective practice sessions. Qualifications for Position: 1. Must have lived experience with substance use, recovery, and/or harm reduction., 2. Certified Recovery Peer Advocate (CRPA) credential is required or must be obtained within one year of hire., 3. Previous experience in street outreach, harm reduction services, or peer navigation is strongly preferred. Skills and Knowledge Required: Strong skills in trauma-informed care, harm reduction practices, overdose prevention, and motivational interviewing are essential, along with the ability to engage clients with empathy and respect. Knowledge of community resources and benefits navigation is preferred, and bilingual ability is strongly valued. Amount of travel and any other special conditions or requirements: Regular local travel required, valid NYS driver’s license strongly preferred. Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job Description Under the general supervision of the Program Director and/or Associate Director -The Case Manager supports individuals with serious mental illness and co-occurring disorders who reside in Treatment Apartment Program (TAP) housing. This role promotes recovery, community integration, and independent living through individualized care planning, supportive, skill-building, and coordination of services. The Case Manager uses a social integration approach, helping residents build meaningful relationships, access community resources, and participate in social, educational, and vocational opportunities that support long-term counseling wellness. ESSENTIAL JOB FUNCTIONS: Home Visits & Client Engagement • Conduct routine home visits to assess client well-being, housing stability, and support needs., • Complete intake assessments and develop individualized service plans (ISPs) that reflect client goals and strengths., • Incorporate goals that promote social inclusion, connection, and participation in meaningful roles and activities., • Provide counseling focused on mental health, wellness, and social-emotional development., • Offer coaching and psychoeducation on daily living, interpersonal skills, and community navigation., • Support clients in identifying and engaging in social, recreational, educational, spiritual, and volunteer opportunities., • Encourage the development of natural support networks, peer relationships, and reduced reliance on formal systems., • Coordinate behavioral health, primary care, substance use treatment, vocational, and entitlements services., • Assist clients in accessing benefits, securing documentation, and navigating public systems., • Provide crisis intervention and stabilization in the community or home settings., • Participate in safety planning and reporting of incidents per agency protocols., • Promote independent living through coaching on lease compliance, conflict resolution, budgeting, and household care., • Participate in team meetings, supervision, and interdisciplinary case conferences., • Maintain timely and accurate case notes, assessments, progress notes, and required reports. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: Required Skills and Abilities: • Commitment to person-centered, recovery-oriented, and trauma-informed care., • Understanding of social integration principles and the role of community connection in behavioral health recovery., • Ability to develop individualized service plans that incorporate housing, clinical, and social integration goals., • Strong organizational and communication skills; ability to manage field-based work., • Proficiency in Microsoft Office, EHR platforms, and documentation standards., • Community-based position requiring regular travel to client apartments and partner sites. Bachelor’s degree in social work, psychology, rehabilitation, or a related human services field and at least 1 year of direct experience working with individuals with behavioral health needs. Associate’s degree in a related field with 2 years of relevant experience may be considered. Candidates with less experience may be hired as Case Manager Trainees. #iclcwcm