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Key Responsibilities Professionals in this role may contribute to: IT Support & Access Workflow Review Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation Evaluate IT support

Key Responsibilities Professionals in this role may contribute to: IT Support & Access Workflow Review Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation Evaluate IT support

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, customer support, HR administration, back-office workflows, ticket triage, access management, and structured support documentation processes. This role supports current and upcoming remote consulting opportunities focused on structured support workflow review, IT and back-office process analysis, ticket handling, knowledge base assessment, HR case documentation, administrative coordination, and high-quality project execution. Selected professionals will apply their support and administrative expertise to review realistic workplace scenarios, evaluate process requirements, prepare structured written outputs, and support accurate, evidence-based support workflow tasks. Key Responsibilities Professionals in this role may contribute to: IT Support & Access Workflow Review • Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation, • Evaluate IT support outputs against documented procedures, required diagnostic steps, access rules, and expected resolution criteria, • Support structured review of tickets, runbooks, access-change requests, device setup notes, and incident documentation, • Review customer support scenarios involving Tier 1 ticket handling, escalation routing, refund decisions, exception handling, and knowledge base materials, • Evaluate support responses against source materials, policy rules, customer context, and documented support standards, • Support structured review of KB articles, macros, escalation memos, response templates, and support playbooks, • Review HR and administrative scenarios involving PTO inquiries, benefits questions, onboarding, offboarding, leave requests, HRIS updates, expense reports, travel booking, meeting coordination, and document filing, • Evaluate HR and admin outputs against required fields, workflow rules, eligibility criteria, approval requirements, and documented policies, • Support structured review of HR case notes, service request tickets, expense packages, travel plans, meeting notes, and filing taxonomies Strong candidates may have: • 3+ years of experience in IT helpdesk, customer support, HR operations, administrative support, facilities coordination, office administration, back-office support, or related roles, • Working fluency in at least two areas such as ticket triage, access management, SSO, HR systems, benefits administration, customer support workflows, knowledge base management, procurement, expense systems, or admin coordination, • Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, Workday, BambooHR, Gusto, Concur, Expensify, Ramp, or similar workplace systems, • Comfort reading and preparing support artifacts such as tickets, runbooks, escalation memos, KB articles, HR case notes, access requests, expense reports, travel plans, and administrative documentation, • Strong written communication skills and ability to explain support decisions clearly, • A degree or professional background in information technology, business administration, human resources, communications, office administration, service management, or a related field is helpful, • Experience in mid-to-large company environments with structured ticketing, HRIS, support, procurement, or administrative workflows, • Familiarity with ITSM, HRIS, CRM, ticketing systems, knowledge base tools, expense platforms, travel platforms, or service request management, • Experience preparing or reviewing tickets, runbooks, KB articles, escalation notes, HR case records, expense packages, travel plans, or service request documentation, • Certifications in IT support, HR, customer support, office administration, or service management are helpful, • Apply IT, support, HR, and back-office workflow expertise to structured remote project work, • Contribute to high-quality ticket review, support documentation, HR case analysis, and administrative workflow assessment, • Work on flexible, project-based assignments aligned with your professional background, • Use your support and administrative judgment in a focused, detail-oriented work environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $40–$85 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. 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