Clinic Manager, Urgent Care - Speedway/Ina
2 days ago
Tucson
Why Join Us? • Competitive Compensation, • Comprehensive Medical, Dental, Vision & Life Insurance, • Generous Paid Time Off (PTO) & Extended Illness Bank (EIB), • Matching 401(k) Retirement Plan, • Opportunities for Career Growth & Advancement, • Recognition & Reward Programs, • Exclusive Discounts & Perks* Job Summary The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction. Essential Functions • Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners., • Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care., • Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals., • Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices., • Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery., • Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team., • Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction., • Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration., • Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment., • Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements., • Performs other duties as assigned., • Complies with all policies and standards.Leadership Responsibilities, • Supervision and Staff Management, • Provides leadership, mentorship and professional development opportunities for departmental staff., • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues., • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development., • Strategic Planning and Financial Oversight, • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service., • Monitors expenditures, ensuring cost-effective delivery of services., • Evaluates and implements new technologies to enhance operational efficiency., • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies., • Quality Assurance and Regulatory Compliance, • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards., • Participates in audits, inspections and accreditation processes as applicable., • Follows established quality control practices to ensure accuracy, consistency and safety., • Collaboration and Communication, • Works closely with leadership teams to coordinate and improve service delivery., • Stays up-to-date with industry advancements, new technologies, and regulatory changes., • Staff Responsibilities, • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.Qualifications, • Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred, • 4-6 years of experience in healthcare practice management, physician practice operations, or medical office administration required, • 2-4 years of leadership experience, including staff supervision, budgeting, and revenue cycle management required, • Experience with Athena, HIM, or other practice management systems preferredKnowledge, Skills and Abilities, • Strong knowledge of medical practice operations, revenue cycle management, and financial reporting., • Experience with provider scheduling, patient flow optimization, and operational efficiency., • Ability to analyze financial reports, productivity metrics, and collection data to drive decision-making., • Strong leadership skills, with the ability to supervise, coach, and develop clinical and administrative staff., • Excellent problem-solving, organizational, and communication skills for collaboration with hospital departments and corporate teams., • Proficiency in electronic health records (EHR), practice management systems, and healthcare IT platforms., • Understanding of insurance reimbursement, billing regulations, and patient financial policies.Licenses and Certifications, • Certification in Medical Practice Management (e.g., CMPE - Certified Medical Practice Executive) preferredINDLEAD