Store Manager 301
16 days ago
Broken Arrow
Job Description Store Manager At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business. Position Overview The Store Manager (Assistant Manager) is key to cultivating team culture, ensuring customer satisfaction, and developing future leaders. This role supports all day-to-day operations, particularly during shifts when the General Manager is not onsite. Responsibilities include leading team members, maintaining operational efficiency, upholding safety and service standards, supporting staff development, and driving revenue performance. The Store Manager reports directly to the General Manager (GM). Key Responsibilities Include, but are not limited to: Leadership and Culture • Cultivate a positive, customer-focused workplace culture through team development and coaching., • Assist in the selection, development, and retention of outstanding team members., • Deliver a safe, clean, and 5-star experience for both customers and employees from drive-up to drive-out., • Address and resolve customer and employee concerns while fostering a respectful, service-first workplace., • Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards., • Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly., • Drive revenue growth by coaching team members and optimizing customer interactions., • Uphold company policies and enforce safety protocols. Qualifications: Education • 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required., • Strong leadership and sales acumen, with the ability to coach and develop team members to meet and exceed goals., • Excellent verbal and written communication skills with proven conflict-resolution abilities., • Proficient in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems., • Ability to lift and carry up to 50 lbs., • Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity)., • Competitive base pay + Bonus Potential, • Comprehensive Health Benefits (Medical, Dental & Vision), • Paid Time Off in addition to Company Paid Holidays, • 401(k) Retirement Plan with Company Match, • Company-Paid Life Insurance, • Clear pathways for career advancement Powered by JazzHR Ff2OfczGzU