Customer Service Representative - State Farm Agent Team Member
29 days ago
Los Angeles
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Opportunity for advancement, • Paid time off, • Competitive salary, • Flexible schedule, • Health insurance Key Responsibilities: • Customer Support:, • Respond to customer inquiries via phone, email, and chat in a timely and professional manner., • Provide detailed information about insurance policies, coverage options, and claims processes., • Assist customers with policy changes, renewals, and cancellations., • Problem Resolution:, • Address and resolve customer complaints and issues promptly and effectively., • Escalate complex issues to the appropriate department or supervisor when necessary., • Follow up with customers to ensure their issues are resolved to their satisfaction., • Policy Management:, • Review and process policy applications, endorsements, and renewals., • Ensure all customer information is accurate and up-to-date in the system., • Assist customers in understanding their billing statements and payment options., • Sales Support:, • Identify opportunities to upsell additional coverage or products that meet customers needs., • Collaborate with the sales team to provide leads and support sales initiatives., • Documentation and Reporting:, • Maintain detailed and accurate records of customer interactions and transactions., • Prepare and submit regular reports on customer service activities and performance metrics.Qualifications:, • Education:, • High school diploma or equivalent required., • Must obtain P&C Insurance license in CA, • Experience:, • Previous experience in customer service, preferably within the insurance industry., • Knowledge of insurance products, policies, and regulations is a plus., • Skills:, • Excellent verbal and written communication skills., • Strong problem-solving and critical-thinking abilities., • Proficiency in using customer service software and Microsoft Office Suite., • Ability to manage multiple tasks and prioritize effectively., • Personal Attributes:, • Friendly, patient, and empathetic demeanor., • Strong attention to detail and organizational skills., • Ability to work independently and as part of a team., • Must pass a background check