Customer Service Representative - State Farm Agent Team Member
26 days ago
Memphis
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off, • Training & development Customer Service Representative (Insurance / Client Relations) Collierville, TN (In-Office) $45,000 Base + Team Bonuses Join a Top Performing Insurance Agency Elvin Taylor State Farm is a high-performing, growth-driven insurance agency known for delivering an exceptional customer experience and developing top talent. • Top Producing Agency in the Territory (6+ Years), • Top 2 Google-Rated Insurance Agencies in Memphis, • 3 Established Locations with Continued Growth, • 15x Ambassador Club | 8x Chairman’s Circle We are seeking a Customer Service Representative / Account Manager who is passionate about client relationships, retention, and service excellence. Role Overview This role combines customer service, account management, and sales support within a fast-paced insurance agency. You will support existing clients, strengthen relationships, and identify opportunities to improve coverage and overall customer satisfaction. Key Responsibilities • Provide customer service support via phone, email, and text (inbound & outbound communication), • Manage and service a book of business / client accounts, • Assist with policy changes, billing questions, and coverage reviews, • Support client retention and relationship management, • Identify opportunities for cross-selling and up-selling (Life, Health, Auto, Home, Liability), • Generate referrals and schedule customer review appointments, • Maintain accurate documentation in CRM systems (ECRM or similar), • Follow up on customer requests in a timely and professional manner Qualifications • 1+ year of customer service, sales, or account management experience preferred, • Strong communication and interpersonal skills, • Detail-oriented with strong organizational ability, • Comfortable working with CRM systems and technology, • Ability to multitask in a fast-paced, team-oriented environment, • Positive attitude and willingness to learn Preferred Qualifications, • Insurance experience (Property & Casualty, Life & Health), • Active insurance license (or willingness to obtain)Skills That Help You Stand Out, • Customer retention and relationship building, • Cross-selling and consultative conversations, • Problem-solving and conflict resolution, • Time management and follow-up discipline, • Professional communication (written and verbal)Compensation & Benefits, • $45,000 Base Salary, • Team-Based Performance Bonuses, • Licensing support (Property & Casualty, Life & Health), • Ongoing training and professional development, • Career advancement opportunities into sales and leadership rolesWhy Join Elvin Taylor State Farm, • Industry-leading training and coaching, • Proven systems for success in insurance and financial services, • Growth-focused environment with clear advancement paths, • Supportive, high-energy team culture, • Opportunity to build a long-term career in insurance, sales, or leadershipApply Today If you’re looking for a customer service / account management role where you can grow your career, develop new skills, and be part of a top-performing team — we’d love to hear from you. Apply now to join Elvin Taylor State Farm in Collierville.