Los Angeles
Job Description Valet Attendant Reporting to: Valet manager, Valet supervisor Summary of Position: The Company seeks a qualified individual who is a team player, who is experienced and hands-on. The position requires the ability to provide superior guest service, in a fast-paced, luxury environment. Summary of Essential Functions: • Uphold Coyle, Forbes and all Service Standards., • Reports to work as scheduled, in uniform, well groomed, and ready to be in position., • Maintains professional relationships with all guests and coworkers., • Follow checklists and standard operating procedures., • Maintains a safe, clean, organized valet station., • Work in accordance with Driveway hostess and security to ensure smooth service from the driveway to the restaurant and/or hotel., • Welcome guests in a warm and comfortable manner., • Refer to guests by name and assist with any luggage if checking into the hotel., • Provide guests with directions to their desired destination, i.e. Front Desk, Restaurant, Room they are visiting, • Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work., • Scan new valet ticket into Flash Parking and give guest the ticket, • Walk around vehicle checking for any damage and noting it on the ticket if necessary, • Park car, place key in key box, • Communicating with guests., • Teamwork., • Directing any messages or packages to correct location in hotel., • Checking guests out of the Hotel/Restaurant., • Offering bell attendant assistance if necessary., • Scan ticket and procure necessary payment, return car to guest, • Knowledge and established relationship of the surrounding area and its restaurants, clubs, shops, etc., • Petty cash procedure., • Other tasks as assigned. Summary of Job Requirements: • 1+ year similar customer service experience., • Good communication skills., • Attention to detail and organizational skills., • Ability to multitask., • General knowledge of area and city happenings., • Flexible work schedules., • Los Angeles Valet Permit, • Valid Driver’s license Summary of Physical Requirements: • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the facility to others., • Must be able to move, pull, carry or lift at least 30 pounds., • Kneel, bend, crouch and climb as required. Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time. Equal Opportunity Employer Chateau Marmont is an equal opportunity employer. The Company prohibits discrimination against any employee, applicant for employment, intern or volunteer based on the individual’s actual or perceived race (including traits associated with race, including but not limited to hair texture and protective hairstyles, which include but are not limited to braids, locs, and twists), color, religion, religious creed (including religious belief, observance, and dressing and/or grooming practices), national origin, ancestry, sex (including pregnancy, childbirth, expressing breast milk, or related medical condition), reproductive health decision-making, gender, gender identity, gender expression, transgender status, age, citizenship, primary language, immigration status, genetic characteristics, genetic information, medical condition, disability, status as a special disabled veteran or veteran of the Vietnam era, past or present membership in the uniformed/military service, marital or domestic partnership status, sexual orientation, political activities/affiliations, declination of attendance at or participation in any meeting discussing the Company’s opinion on religious or political matters, off-duty marijuana use, any other factor prohibited by law, as applicable to the Company (“Special Characteristic”), or the intersectionality of two or more Special Characteristics (DayShift)