Customer Service Assistant
2 months ago
Fairbanks / Northwest Crossing, Houston
As a Customer Service Representative, you will be the first point of contact for customers seeking assistance. Your primary role will be to provide exceptional service, resolve issues, and ensure a positive customer experience. You will handle inquiries, process orders, and manage complaints in a professional and efficient manner. Customer Interaction:
Answer incoming customer calls and respond to emails and chat inquiries promptly.
Provide accurate information about products, services, and policies.
Resolve customer issues and complaints in a courteous and effective manner.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Order Management:
Process orders, returns, and exchanges according to company policies.
Update customer information and maintain accurate records of interactions and transactions.
Assist customers with order status, delivery inquiries, and other related questions.
Problem Solving:
Identify and assess customer needs to achieve satisfaction.
Troubleshoot issues and provide solutions or escalate to appropriate departments if necessary.
Handle and resolve complaints and escalate to management when needed.
Administrative Duties:
Maintain and update customer records and databases.
Prepare and maintain reports related to customer interactions and feedback.
Contribute to the development and improvement of customer service processes and procedures.
