E-Commerce Associate
20 days ago
Paramus
Job Description Location: 318 Rte 4, Paramus, NJ 07652 Grooms Club is a equal opportunity employer and is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience. Position Overview: We are seeking a dynamic and customer-focused individual to join our team as an E-Commerce Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance in our Paramus, NJ location. Key Responsibilities: Customer Communication: • Professionally and promptly handle customer inquiries through phone and email., • Provide product information, sizing guidance, and styling assistance with order-related queries., • Be able to accurately fit the customer and provide recommendations for alterations., • Utilize Shopify to process and fulfill online orders accurately., • Ensure orders are packaged securely and in a presentable manner for shipment., • Work closely with wedding parties to coordinate and fulfill bulk orders., • Provide personalized assistance to ensure the wedding group's unique needs are met., • Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style, • Assist customers in selecting appropriate styles, colors, and sizes, • Provide guidance on fabric choices and suit accessories, • Take accurate measurements for tailoring purposes, • Offer insights on current fashion trends and styling tips, • Handle any inquiries or concerns regarding the suits or the purchasing process, • Process transactions through Shopify POS system, • 35-40 hours per week, • Overtime may be offered, • At least 2 closing shifts per week, • Must be able to work Saturdays 10 a.m. - 9 p.m., • Preferred but not required: Experience in men's retail, • Effective Communication, • Problem Solving, • Positive Attitude, • Strong Grammar Skills, • Strong Conversational Skills, • Effective Time Management, • Tech Savvy, • Patience, • Attention To Detail, • Generous PTO Policy, • Employee Discount, • Health Insurance, • 401k Plan, • Annual Performance Bonus • Morning, Afternoon, and Evening Shifts Available