NBA Technical Support Lead
12 days ago
Secaucus
Job Description Who is an NBA Technical Support Lead at SMT? Are you a basketball fan? Do you have experience leading teams? Do you enjoy solving problems and working with customers to exceed their expectations? If you answered yes to these questions, we've got a great opportunity for you to kickoff your career with SMT as an NBA Technical Support Lead. As an NBA Lead, your position requires that you are in the office supporting support representatives, technicians and the client’s needs. You will work day, and MID (Night) shifts throughout the year for NBA, GLeague, BAL and WNBA seasons to supervise and support Help Desk technicians. You will ensure that our support group team has all the training, materials and documentation to perform their duties. Additionally, your role will provide tier 2 support while in the office and on-call when not in the office. Communication is key with this position, as you will be a trusted point of contact for our clients, keeping them updated on the status of our systems and communicating any issues. This position requires availability to work nights, weekends and holidays, and will report on-site to the NBA office in Secaucus, NJ. What is Your Daily Impact at SMT? • Oversees all daily/nightly Help Desk activities including NBA Help Desk technicians and communications with SMT staff, NBA Staff, NBA Data Clients and Broadcast, • Provides system support for all SMT Basketball deliverables, • Collaborates with the Department Manager/Director to create the support schedule, • Required to perform all NBA tech duties as well as work some of the shifts, • Works directly with technicians to ensure that our services are delivered successfully, • Creates and continues an open communication platform with SMT and NBA personnel, • Communicates with NBA and Team staff on-site for verification of NBA SSCS deliverables, • Performs system maintenance, when necessary, • Troubleshoots system components including computers, cameras, cables, printers, networks, and SMT software, • Tests all NBA related hardware and software, diagnoses problems and recommends solutions for debugging, • Updates and keeps track of software bugs, releases and testing using software reporting tools, • Assists Department Manager/Director with performance evaluations for Support Technicians Performs other duties as assigned WHAT YOU BRING TO SMT? • Any equivalent combination of education and experience which provides the candidate with the knowledge, skills and abilities required to perform the job., • Associates degree in Software and/or Systems Support or Project Management, or 3+ years of experience in Software/Systems Support, • Minimum of one (1) year of experience in leading a team, including project management, • Knowledge of computer hardware, software, and Windows OS, • Excellent attention to detail • Strong Basketball rules knowledge, • Strong verbal communication and interpersonal skills, • Open availability (must be available to work daytime, night, weekend, and holiday games), • Previous training coordination and/or instruction preferred, • Previous supervisory experience and interviewing skills highly preferred, • Strong technical troubleshooting skills required, • Understanding of broadcast graphic systems, connectivity and terminology., • Ability to:, • Quickly process feedback from the system and adjust in real time, • Work well under pressure and complete tasks on time, • Follow daily checklists and other written procedures, • Works independently and without direct supervision, • Resolves complex technical issues o Travel 3-4 weeks per year, • Provide events support during the off-season and when needed, • Must be reliable in execution of assigned tasks and detail oriented, • Must be dependable in terms of punctuality and task performance efficiency, • Able to complete assigned projects and assignments in a timely manner, • Can obtain a passport, or other authorization into various worldwide locations What Can SMT Offer You? As a member of our team: • Your work will directly contribute to the success of our SMT teams, driving innovation and changing the game of sports broadcast, events and scoring collection technology., • Often described as feeling like a start-up with a 40-year track record of serving sports leagues and broadcast partners, this team offers the chance to collaborate with experts in their fields, grow within the company and be valued for your contributions. You will get to see your work enjoyed by millions of fans across the world! Featured benefits • Medical, dental and vision insurance, • Paid time off + 10 Company paid holidays, • Company Paid Life Insurance, • Short-term and long-term disability, • Flexible Spending and Health Savings Accounts, • Access to mental health services, • 401k, • Commuter benefits, • Pet insurance and more Who is SMT? SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium. For over 40 years, we’ve helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more. But we’re more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we’re launching graphics during a game or hitting the lanes for our bowling league, we’ve got each other’s backs. Are you ready to be a game changer? Learn more at SMT.com or follow us on social. Are you ready to join the SMT Team and become a Game Changer? Apply Now! SMT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let us know when you apply if you need any assistance during the recruiting process due to a disability. SMT participates in E-Verify.