Shift Supervisor
10 days ago
Manhasset
Job Description Position Summary: The Shift Supervisor, under the direction of the Restaurant Manager, is responsible for supervising restaurant operations and personnel, and fill-in where necessary making sure the restaurant is operating in accordance with Benihana processes, standards and policies. Essential Functions and Responsibilities: • Oversees and manages all areas of the restaurant and makes final decisions on guest service issues when Restaurant Manager is not present or unavailable., • Investigates and resolves food quality and service complaints. Communicates with guests and employees to solve problems and ensures complete guest satisfaction., • Inspects dining room, food receiving, preparation, production and storage areas to ensure health and safety regulations are being adhered to at all times., • Supervises cleaning and maintenance of equipment and other services., • Maintains appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards., • Ensures good safety practices of employees and guests throughout the restaurant. Assists in the maintenance of proper emergency and security procedures., • Actively participates and assists with leading store level events, initiatives and/or marketing activities., • Follows all federal, state and local laws, codes and regulations outlined in the Employee Handbook., • Ensures sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances., • Ensures consistent high quality of food preparation and service., • Supervises inventories., • Supervises portion control and quantities of preparation to minimize waste., • Ensures the receipt of all orders to verify correct quantities and pricing., • Conduct reconciliations and safe counts to ensure all cash is accounted for and documented pursuant to the Company’s cash handling policies., • Adheres to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs., • Provides direction to employees regarding operational and procedural issues., • Responsible for the supervision of staff, including but not limited to; servers, server assistants, host/esses, barbacks, bartenders, bus persons, cashier, chefs, cook, delivery personnel, dishwashers, food runners, sushi chefs, kitchen helpers, sushi helpers, etc., • Other duties as assigned. Skills/Knowledge: • Proficiency in food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and preparation of reports., • Possess excellent basic math skills and have the ability to operate a POS system., • Intermediate Microsoft Suite computer skills required (Word, Excel, PowerPoint, etc.) Experience and Education: • High School Diploma or GED Equivalent., • College degree in hospitality management or related field preferred., • Minimum of six (6) months in a leadership position at Benihana with good performance and positive results., • Previous experience in teppanyaki style restaurant highly desirable., • Service Safe certified; alcohol service certified preferred., • Any equivalent combination of education and experience may also be considered., • Must possess a valid driver’s license., • Must be eligible to work in the United States., • Must agree to a background and credit check. We use eVerify to confirm U.S. Employment eligibility.