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Job Description Customer Service Analytics & Insights Analyst 1449107 • Hourly pay: $65-$75/hr, • Worksite: Leading podcast and audiobook company (Newark, NJ 07102 - Onsite), • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL Customer Service Analytics & Insights Analyst Responsibilities: • Data analysis – Obtain, manipulate, and analyze data to answer specific or open-ended questions, utilizing statistical approaches as needed, and distill actionable insights., • Data visualization – Understand requirements, gather data from various data sources, conduct business analysis, and provide quantitative insights through presentations, reports, and dashboards, • Project support – Support CS initiatives through the lifecycle of ideation, opportunity sizing, strategy and measurement definition, and reporting/impact assessment., • Digital SME – Act as a subject matter expert on best-in-class digital analytics and optimization., • 5+ years of related experience in analytical roles, including 1+ years in digital analytics., • BA/BS in Engineering, Business Analytics, Information Systems, Statistics, or other quantitative field., • Excellent problem-solving skills, self-motivated, and able to manage multiple competing priorities., • Solid understanding of data concepts (databases, schemas, warehousing, ETL, data quality, etc.)., • Experience with complex data gathering and analysis (e.g. SQL, Python, Excel)., • Experience creating dashboards for data storytelling with a data viz tool (e.g. Tableau, AWS QuickSight)., • Deep knowledge and comfort with Adobe Analytics., • Experience with A/B testing tools (Adobe Target preferred)., • Experience applying statistical concepts (distributions, hypothesis testing, confidence intervals) to real-world applications., • Proven ability to translate complex findings from qualitative and quantitative data into recommendations. Ability to summarize in-depth analyses into concise and actionable insights for senior managers and directors., • Experience working in an organization focused on customer experience, preferably Customer Service (Help Center, Contact Us), is preferred., • Experience with the AWS technology stack (e.g., Redshift SQL, S3, DynamoDB), is preferred., • Experience implementing code to serve experiences within A/B testing and personalization tools such as Adobe Target, Optimizely, etc., is preferred., • Experience with web front-end technologies such as HTML5, JavaScript, CSS3, and Git, is preferred., • Experience guiding and mentoring junior analysts, is preferred. #PP

Job DescriptionA World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. In this role, you’ll have an opportunity to grow more quickly than you ever envisioned as you contribute high-quality code directly to Palantir Gotham, Palantir Apollo, or Palantir Foundry: products that are deployed at some of the most important institutions across the public and private sectors. You'll create features used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters in countries around the world. Palantir's Product Development organization is made up of small teams of Software Engineers, each focusing on a specific aspect of a product. For example, you might join a team that builds a Foundry front-end application, or a component of the Gotham release infrastructure. We encourage communication and collaboration among teams to share context, skills, and experience, so you'll also have the opportunity to learn about other business areas. Core Responsibilities As a Software Engineer, you are involved throughout the product lifecycle - from idea generation, design, and prototyping, to execution and shipping, all while also being paired with a mentor dedicated to your growth and success. You'll collaborate closely with technical and non-technical counterparts to understand our customers' problems and build products that tackle them. One of the most effective ways to understand what our users need is to meet them. You may receive an opportunity to tour the assembly line at an auto-manufacturer or join a counter-terror analyst at their desk to really understand their mission and difficulties. SWE principles include: • Ownership: We see projects through from beginning to end in spite of obstacles we may encounter.• Collaboration: We work internally with people from a variety of backgrounds — such as other Software Engineers, Product Managers, Designers and Product Reliability Engineers. We also partner with our business development teams (Forward Deployed Engineers, Deployment Strategists) in order to understand and solve our customers' problems.• Trust: We trust each other to effectively handle time and priorities, and don't micromanage. We want people to have the space to think for themselves, while feeling supported by their team. Technologies We Use It doesn’t matter what languages you know when you join us; what matters is that you can write clean, effective code and learn new languages quickly. Our software is constantly evolving, so we need engineers who can do the same. Alongside peers that bring diverse experience - whether you’re a former university Teaching Assistant, switched to computer science recently, or are a hackathon enthusiast — you'll build your skills to apply the best technology to solve a given problem. Right now, we use: • A variety of languages, including Java and Go for backend and Typescript for frontend• Open-source technologies like Cassandra, Spark, Elasticsearch, React, and Redux• Industry-standard build tooling, including Gradle and GitHubWhat We Value • Ability to communicate and collaborate with a variety of individuals, including engineers, users and non-technical team members., • Willingness to learn and make decisions independently, and the ability to ask questions effectively., • Active US Security clearance, or eligibility and willingness to obtain a US Security clearance.What We Require, • Engineering background in fields such as Computer Science, Mathematics, Software Engineering, and Physics., • Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools., • Experience coding in programming languages, such as Java, C++, Python, JavaScript, or similar languages.To apply, please submit the following:, • An updated resume / CV - please do so in PDF format.

HRIS or HR systems experience, preferably within financial services. HRIS Analyst Opportunity - Investment Banking. Generate, analyze, and distribute HR reports and dashboards for business leaders.

We are looking to hire an experienced Marketing Analyst III who will play a key role in informing advertising decisions for GEICO's brand. The Marketing Analyst III must be able to transform large datasets from complex systems to produce actionable insights. GEICO's Marketing department is seeking a

As part of the Business Transformation team, the Senior Analyst, Business Transformation will focus on supporting the enhancement of processes, technology, systems, and procedures (collectively, 'ways of working'). Assist cross-functional teams in identifying and engaging senior business leaders to

The IT Procurement Manager Analyst will support the IT Sourcing, Procurement, and Vendor Management (IT SPVM) at ZT Systems. IT Procurement Manager Analyst. The candidate will need to show good knowledge of procurement principles, strong negotiating skills and an eye for detail.

As Senior Data Systems Analyst at Fountain House, you will lead the design, optimization, and integration of Fountain House's data systems to ensure actionable, reliable, and scalable data is available across research, programs, and strategic decision-making. Maintain metadata and data dictionaries

Collaborate with the team to provide systems expertise and support to HelloFresh key stakeholders with Workday. HelloFresh (as well as other product initiatives). HelloFresh is seeking a Senior Compensation Analyst who plays an important role in shaping compensation strategies that attract the right

HR Coordination & Support: Support day-to-day HR transactions including onboarding, offboarding, and leave status updates; respond to payroll and leave-related inquiries from staff. The HR Analyst will be responsible for the following:. System Expertise: Utilize multiple systems such as PMS, City Ti

Job Description Senior Retirement Analyst Overview: • The Senior Retirement Analyst will administer all retirement plans and select benefit programs, including: 401(k)/Savings Plan, Partners’ Cash Balance Retirement plan, Form 5500 filings, Health Savings Accounts and Flexible Spending Accounts administration. Will support the Director of Benefits & Compensation as needed. The Senior Retirement Analyst will maintain participant records in HRIS, reconcile bills, prepare bimonthly payroll input, handle plan distributions, and interact with auditors on all retirement plan matters. Responsibilities: • Retirement Plan: Process and reconcile employee payrolls and partner distributions and resolve any issues that arise with the payroll. Coordinate non-discrimination testing for all plans. Reconcile funding of quarterly retirement plan contributions, and annual 401(k) matching contributions with the record keeper. Update employee and partner contributions in HRIS. Interact with payroll vendor and retirement plan record keeper. Provide retirement plan participants with assistance when needed. Provide calendar year budget estimates for retirement plans. Provide new employees and partners with information on the 401(k) and HR-10 eligibility. Manage audit for defined contribution plans and prepare 5500’s for the same. Assist with communication of any plan changes Qualifications: Minimum of 3-5 years of experience in retirement plan administration ideally in a law firm or financial services or a plan administrator • Bachelor’s degree required, preferably with an emphasis on human resources or accounting., • Good oral & written communication skills., • Excellent mathematical aptitude., • Experience with HRIS systems; Workday a plus., • Strong Excel skills (ability to perform vlookups and create pivot tables)., • Ability to work well under pressure & handle multiple tasks., • Keeps abreast of any changes in retirement plan laws., • Ability to handle highly confidential and sensitive information., • Must be available to report to work on regularly scheduled days and at the scheduled hour.

We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:. The teams in this division include: Products, Platforms and Services; Enterprise Architecture; Enterprise Data, Analytics and Reporting; Information Security and Compliance; IT Operat

As a Cyber Security Analyst, you will play a key role in ensuring the security and integrity of our organization's data and systems. We is seeking a talented Cyber Security Analyst. Proven experience in cyber security or a related role,.

Epic Certified Analyst with MyChart, EpicCare Ambulatory and Compass Rose certifications. Insight Global is looking for a MyChart Epic Certified Analyst to join the Clinical Systems and Integrations Team at one of our largest healthcare clients in Manhattan.

Interoperability Systems Analyst (FHIR / Healthcare Data Exchange).Flexibility may be available for exceptional candidates.We are seeking an experienced Interoperability Systems Analyst (InterOp Analyst) with a strong background in FHIR-based data exchange, healthcare interoperability, and payer or

As part of the Business Transformation team, the Senior Analyst, Business Transformation will focus on supporting the enhancement of processes, technology, systems, and procedures (collectively, 'ways of working'). Apply now and energize your career with a true leader in the global energy transforma

Job Description About the Role: The Digital Marketing Intern role is designed to give you hands-on experience across the most commonly used digital marketing platforms — including Facebook, Google, and other key channels — while also developing your skills in data reporting and analytics. You'll be trained directly by our team at WITHIN HQ in Long Island City, NYC. Growth Path: Starting as a Digital Marketing Intern, you'll receive comprehensive training on major digital marketing platforms and data analytics. If you perform well throughout the internship, you'll receive a return offer for a full-time Digital Media Buyer position — with a start date that can be either immediate or at a later time that fits your schedule. From there, your career can grow into an Account Manager role, where you'll manage client relationships, oversee campaign strategy and execution, and drive client success. Responsibilities include but are not limited to: • Building digital advertisements and campaigns across major platforms (Meta, Snapchat, Pinterest, Google Ads, Microsoft Ads, TheTradeDesk, DV360, etc.) using client assets and best practices for tracking and naming conventions, • Creating detailed reporting on client, customer, and marketing data, • Performing quantitative analysis on paid media performance to derive insights Requirements: • Currently pursuing or have completed a Bachelor's Degree, • Desire to work in a fast-paced, deadline-oriented environment, • Strong resourcefulness and attention to detail, • Working knowledge of Excel, • Strong math and data analysis skills, • Full professional proficiency in English and strong communication skills Nice to Have: • Storytelling ability to translate data into actionable insights Program Details: This internship is a 4-week, in-person program at our NYC office (Long Island City). It's a hands-on experience designed to help you gain real-world marketing training and exposure to agency life. At the end of the program, interns who perform strongly will receive a return offer for a full-time Digital Media Buyer role, with the option to start immediately or after graduation, if applicable. Our interview process includes, but is not limited to, the following: • Cognitive Aptitude and Typing Test, • Base salary - $65,000, • Unlimited vacation policy, • Monthly Phone Stipend, • Comprehensive Medical, Dental, and Vision insurance options, • 401(K) plan with matching, • Dog friendly office, • Hybrid work opportunity, • Professional Development Program, • Bonus Perk - Seamless allowance, • This is an entry level position. Training and development will be provided. About WITHIN & Brkfst.io WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we're able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own. Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It's a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems. Check out some of our work! Brkfst.io is an incubated venture within WITHIN, focused on connecting creators with major brands to produce impactful ads at scale. We are, and we connect creators with big brands to make impactful ads at scale. We have a network of thousands of content creators with a variety of different skill-sets, and we're looking to build a program that empowers them to create great ads for brands like Corkcicle, Perfume.com, Casper Mattresses, & more! This is a very ambitious project and our roadmap is full of exciting features, so we're looking for people who love innovation and want to be challenged. We're a small team of scrappy individuals who are growing fast, and we're looking for someone to grow with us. We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it's in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed. Join Our Network! Stay connected with us and be the first to know about new opportunities, industry insights, and updates. Follow us on: • LinkedIn, • WhatsApp Community, • Instagram, • New York City: 43-01 22nd St, Suite 602, Queens, New York, 11101, • Bogotá: WeWork Av. Cra 19 #100-45, 10th Floor, Bogotá, Colombia, • Mexico City: Av Paseo de la Reforma 296, Floor 25, Office 111, Mexico City, Mexico

We are looking for a highly analytical, data driven, technical savvy Business Analyst like you that can partner with our internal & external business users to capture & analyze requirements and assist with implementation and testing of software releases. Utilize knowledge of business analysis concep

Job DescriptionDescription: Founded in 2005, ASun Star provides services to individuals (adolescent, adult) and families within the home, school, and community. We utilize a strength-based approach and are dedicated to helping our families succeed within their respective community. We strive to help each individual to be “their biggest star” by striving towards their fullest potential and accomplishing goals that they have identified. We specialize in working with at-risk families and individuals diagnosed with autism spectrum disorder. What is the Role of a Registered Behavior Technician? As a Per-Diem Registered Behavior Technician/ABA Therapist (RBT), you are using ABA Therapy to transform the lives of children (2 to 9 years of age), who are diagnosed with Autism Spectrum Disorder (ASD) and other development and language delays, while building a fun and creative culture. Our one-on-one approach is focused on natural play to teach foundational skills our kids can build on and every child’s success is unique! We continually challenge ourselves to do anything it takes to enable our kids to reach their potential on their terms. What Can We Offer You as a Registered Behavior Technician? Comprehensive Benefits: Offered for full-time employees. This includes: generous PTO, Holiday Pay, 401k, Health, Dental and Vision Insurance. Competitive Pay: Pay is based on candidate qualifications and experience. Experience outside the field of ABA also qualifies. Same hourly rate with or without a client! Be a Part of a Great Team: You’ll be part of a passionate, empathetic, and supportive team. We host optional engagement events throughout the year such as Spirit Weeks, Pajama Days, Trivia Nights, Monthly Wellness Competitions and more! What Will You Do as a Registered Behavior Technician? • Conduct 1:1 therapy with clients, • Follow the prescribed skill acquisition and behavior support plan, • Collect and record data, • Write therapy note for each session using an electronic medical records system, • Communicate with parents and caregivers regarding the client’s progress as instructed by the child’s assigned Board Certified Behavior Analyst (BCBA), • Assist the BCBA in preparing and organizing client materials as instructed, • Maintain a clean, safe, and organized work and therapy environment, • Maintain client safety and confidentiality, • Maintain and acquire functional and technical knowledge by attending required trainings, • Become a Registered Behavior Technician (RBT) and follow the guidelines set forth by the Behavior Analyst Certification Board (BACB), • Must be able to lift and carry clients who are least 30 pounds, • Must be willing and able to restrain/hold/transport and utilize quick body movements as indicated in the Behavior Support Plan in the course of working with children with challenging behavior, • Must be able to assume and maintain a variety of postures including kneeling, squatting, crouching, crawling, sitting, standing, bending, for extended periods of time, • Must be able to walk and run to chase clients and maintain a three-foot distance at all times, • Must be able to sit on the floor or stand for extended periods of time, • Must be able to attend to basic needs such as feeding, diapering, toileting, and dressing, • Must have manual dexterity to perform specific computer and electronic device functions for data collection and session documentation, • Must have visual acuity to read and comprehend written communication though computer, electronic devices, and paper means, • Must be able to take written data and transfer to electronic files or data base systems, • Must be able to maintain prolonged periods of working on a computer while sitting at a desk or on the floor, • Must be able to assemble, clean and maintain therapy space including toys and furniture, • At least one year of experience providing Applied Behavior Analysis Desired Qualifications: • Must hold minimum of a high school diploma or GED, • Strong verbal and written communication skills, • Effective time management and the ability to manage multiple tasks at once, • Detail oriented, • Be flexible and adaptable to meet the needs of the team and clients, • Ability to act with integrity, professionalism ASun Star values diversity in the workplace. We provide equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, ASun Star is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law. As an equal opportunity employer, ASun Star does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation as a candidate for employment, please inform a member of the Talent Acquisition team.

Job Description Job Title: Registered Behavior Technician (RBT) / Behavior Technician (BT) Reports To: Board Certified Behavior Analyst (BCBA) Location: In-Home- Union County Employment Type: [Part-Time / Per Diem] Position Summary The Registered Behavior Technician (RBT) or Behavior Technician (BT) is responsible for implementing individualized Applied Behavior Analysis (ABA) programs for children diagnosed with Autism Spectrum Disorder (ASD) and other developmental disabilities. Services are provided under the direct supervision of a Board Certified Behavior Analyst (BCBA) in home settings. Key Responsibilities • Deliver 1:1 ABA therapy as directed by the supervising BCBA, following individualized treatment plans and behavior intervention strategies, • Record and maintain accurate data on client progress using electronic data collection systems, • Implement skill acquisition programs targeting communication, social, adaptive, and academic behaviors, • Follow and apply behavior reduction protocols as designed by the BCBA, • Assist with the generalization of skills across environments, people, and settings, • Provide reinforcement, prompting, and other ABA techniques in accordance with the client’s treatment plan, • Maintain professional and ethical conduct in accordance with BACB guidelines (if applicable), • Participate in ongoing training, supervision, and team meetings, • Communicate effectively with clients, families, and the clinical team, • Ensure the health, safety, and well-being of clients at all timesQualifications, • High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Psychology, Education, or related field preferred, • RBT certification (preferred but not required at time of hire; required within 90 days of employment if applicable), • Experience working with children or individuals with developmental disabilities preferred, • Reliable transportation and ability to travel to client homes or centers as needed, • Must pass background checks, including criminal history and abuse registry screenings, • Ability to lift up to 30 pounds, bend, kneel, and sit on the floor for extended periodsWork Environment, • In-home and/or center-based settings, • May involve working with clients who exhibit challenging behaviors including aggression, elopement, and self-injury, • Supervised regularly by a BCBA through direct observation, consultation, and performance feedbackSchedule and Compensation, • Flexible schedule based on client availability, • Competitive hourly rate based on experience and credentialing, • Opportunities for professional growth, training, and supervision toward RBT certification

The Part-time Modeling and Forecasting Analyst supports work within the North Jersey Transportation Planning Authority's Systems Planning, Data and Forecasting division and throughout the agency where required. Director, Systems Planning, Data and Forecasting. Collaborate with colleagues at the NJTP

Job DescriptionLyra is a collective of brands in the Personal Care and Family categories, dedicated to caring for our customers and their loved ones. Our trusted brands are designed with comfort, quality, and transparency first, because we believe everyone should experience care done right. NOTE: This role is based in NYC. Lyra Collective operates a flexible, hybrid office policy in which employees are expected to be in-person on Mondays, Tuesdays and Wednesdays. We’re looking for an Inventory Optimization Analyst to own the demand planning and inventory management for our brands! Your job will be to ensure all inventory systems and processes are meeting the needs of the business, and to implement controls around these processes. You will report into the Manager of Sales & Operations Planning.What you'll do: • Manage inventory availability and health across our brand portfolio, with a focus on in-stock rate, excess inventory, inventory age, and shrink reduction, • Forecast and manage efficient inbound and outbound inventory flows and health to Amazon, including forecasting and purchasing, • Analyze inventory position and SKU performance to determine inventory liability and exit strategy for unproductive inventory, • Work with internal teams to help drive tools and process improvements that affect inventory management workflow, with emphasis on automating tasksRequirements, • 1 - 2 years of inventory planning and optimization experience, • Advanced Excel/Google Sheets: basic formulas like VLOOKUP, XLOOKUP, INDEX and MATCH, SUMIFS etc., • Inventory math: understanding of reorder points, MOC/DOC, Lead Times etc., • Data Analysis: ability to analyze simple and complex data and drive strategic decision making across the businessBenefits, • Flexible PTO, • Medical, dental and vision coverage, • 401K match, • Paid Family Leave, • Life Insurance, • Short & Long Term Disability, • Professional development stipend, • Pet insurance discounts, • Commuter benefits, • Flexible hybrid work schedule

Job Description POSITION SUMMARY: SKILLS/COMPETENCIES: • Demonstrate a proven track record of success/strong performance in achieving RN or REV targets for both Guestrooms & Meeting Space., • Established a loyal client following/strong reputation of luxury market expertise., • Proven ability to work remote/highly self-motivated and organized., • Excellent communication/presentation skills and engaging personality. SCOPE AND RANGE: Carry out the duties and responsibilities of a Director of Group Sales as follows: ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES • Provide market leadership in the Group Market segment., • Achieve/exceed RN/REV/Banquets targets established to build loyalty and market share., • Establish aggressive and comprehensive key accounts strategies, develop new and need period business., • Optimizes use of function space and is fully versed in all event space, facilities and capabilities of competitive market., • Partner closely as a senior representative with professional industry organizations such as MPI/PCMA to raise The Pierre’s profile and to make recommendations to the company based on overall trends and current issues., • Maintain an active outside sales call activity and site experience schedule with one-on-one appointments with new clients weekly., • Initiate sales trip activity, which includes new account development and relationship building, while increasing awareness and driving revenues for the hotel., • Ensure timely responses to leads with the expectation that all client inquiries within the US will be responded to within two hours., • Work closely with Sales and Revenue Systems Analyst to ensure timely responses to leads and to ensure group coordination process runs smoothly and efficiently., • Follow budget guidelines and submit expense reports on a timely basis., • Maintain positive working relationships with clients through prompt and informative replies to inquiries, quality lead generation and providing thorough details on qualified accounts., • Develop Territory Analysis Plans to target Top Accounts, Top Target Accounts, Top Geographical areas, Top Industries, etc., • Design rolling 90-day action plans with tactical efforts to meet group budgeted goals and need periods., • Explore strategic partnerships and resources needed for The Pierre to effectively compete and grow lead pipeline., • Grow awareness of The Pierre with key partners such as BCD Meetings, Helms Briscoe, Conference Director, Cvent, Knowland and other third parties., • Assist in developing and executing Group Sales programs/offers aimed at increasing market awareness and room night and revenue objectives., • Prepare and deliver effective and differentiated sales presentations., • Participate in the development and implementation of RSO regional promotional activities as requested., • Review The Pierre’s meetings collateral and website and make recommendations to ensure effectiveness in the meetings market., • Provide ongoing feedback to DOSM on progress made with designated accounts to ensure timely reaction to maximize potentiality for account activity., • Lead efforts to maximize account penetration and expand customer base., • Monitor Group Market trends and provide recommendations, which will allow hotel to maximize average rate and occupancy., • Stay abreast of competitor’s performance and offerings, including Group offers and need period promotions ensuring that The Pierre maintains and increase RevPAR positions. Review Group Shop results, STR , Reader board Services and Hoteligence 360 monthly reports., • Support and comply Delphi best practices., • Represent The Pierre in a manner consistent with TATA Code of Conduct., • Liaise with RSO and ISO and ensure The Pierre is top of mind.

Job Description Job Title: IT Support Analyst Organization: BrandEd Department: Global IT Reports to: Director of IT Service Management Position Purpose The IT Support Analyst will be part of the Global IT Service Management team, responsible for delivering quality IT support to all students, faculty, and staff across BrandEd. As a member of the team, they will be responsible for the maintenance and support of all IT systems, telephone systems, and Audio/Visual equipment throughout the New York campus. Essential Duties and Responsibilities Specific duties and responsibilities include the following, but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position. Other duties may be assigned. The IT Support Analyst will answer, evaluate, prioritize, and resolve incoming telephone, voicemail, e-mail, in-person, and Service Desk System requests for assistance from end users in the organization. This includes troubleshooting and resolving issues related to standard enterprise software applications and various custom web applications, desktop hardware, and network edge infrastructure components. In addition to the tasks and activities listed below this person will be expected to assist with various IT projects as directed. End-User Support Provide technical support for the organization; diagnose technical problems; research, identify and document appropriate solutions; organize and prioritize technical support cases and follow-up on outstanding cases until resolved. Infrastructure Support Provide technical support for LAN and WIFI devices. Analyse, troubleshoot, evaluate, and resolve computer network problems. Performing file backups on the network. Participate in scheduled maintenance windows. Support Case Management Maintain and track all support issues and calls within the Support management system; maintain contact and follows-up with employees to ensure quality level of support; interact with users in non-technical, clear terms; adhere to and enforce organization policies, rules, and regulations relating to technology use. User Account/Password Maintenance Creates, maintain, and coordinate user account information and passwords for various IT systems. Assist with setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment. Maintain student and alumni email address and distribution lists. Device Support Provide support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, Teams telephones, Mobile Devices and various peripheral equipment including classroom audio/video equipment. Perform diagnostics on computers, software applications, and related equipment. Provision, reimage, and test new and reallocated computers, laptops, and other equipment as directed. Student support Provide support to BrandEd students - assistance with, access to and use of all school systems. CIG user support Provide support to CIG staff and prioritize accordingly. Flexible working Expectation to support after hours and weekend events as required. Multi-site support including local travel and the ability to respond at short notice. Vendor management Coordinate with various vendors to maintain working environment. Order new equipment as needed. Knowledge and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A thorough understanding and knowledge of commonly used concepts, practices, and procedures within the IT field. A thorough understanding of and professional experience troubleshooting Web Applications and Technology. Thorough knowledge of both PC and MAC Hardware/Software configuration. Advanced Knowledge of Microsoft Office 365, Adobe Suite, and other standard business productivity software suites. Basic knowledge of Windows Server 2012 and above. Knowledge of working in PowerShell Knowledge of audio-visual systems (projectors, sound systems) is required. Knowledge of academic environments is strongly desired. Ability to install and configure Windows 10 and MAC OSX workstations and software packages. Ability to troubleshoot LAN clients. Strong interpersonal skills. Strong organizational and problem-solving skills. Demonstrate professionalism and diplomacy in interpersonal relationships. Support and embrace diversity and inclusiveness. Regular weekday (Monday-Friday) attendance/availability is required during core business hours. Ability to work weekends and after hours. Ability to manage multiple priorities and projects. Ability to be present in the office, as requested. Ability to travel between offices locally and nationally. Ability to work independently and as part of a team. Ability to proceed with objectives under limited supervision. Education, Work Experience and/or Licensure US Citizenship or Permanent Residence Status required. 4-year college Degree in Computer Science/Related field preferred or equivalent job experience At least 2 years of experience in IT Support required. Experience with SharePoint/Teams or Other similar content management/collaboration platform. Experience providing top quality cross platform end-user support and training. Experience using TeamDynamix or similar service desk/support management system. At least one Microsoft (MCP), Apple, or other industry standard certification in a Windows/Mac operating system is desirable. Language Skills Excellent verbal and written communication skills Excellent command of the English language Physical Demands The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, stand, walk, travel up and down stairs, crouch, climb ladder, stoop, and reach. Ability to lift up to 25lbs. Work Environment The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Basic office environment Classroom/academic environment Online learning environment Ability to adapt to new campuses and their infrastructure. The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. BrandEd reserves the right to modify this job description in its sole discretion. BrandEd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description We are seeking a skilled Remote Desktop Support Analyst to provide technical assistance and support to end-users. The ideal candidate will troubleshoot hardware, software, and network issues while ensuring minimal downtime and exceptional customer service. Key Responsibilities: * Provide remote technical support for desktops, laptops, and peripherals. * Diagnose and resolve hardware, software, and connectivity issues. * Install, configure, and maintain operating systems and applications. * Respond promptly to service requests and document all support activities. * Maintain system security and ensure compliance with IT policies. Qualifications: * Associate or Bachelors degree in IT, Computer Science, or related field. * Proven experience in desktop or IT support (remote experience preferred). * Strong knowledge of Windows, macOS, and remote support tools. * Excellent troubleshooting, communication, and problem-solving skills.

Job DescriptionAbout Us: OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.OptionMetrics is seeking an IT Support Analyst will oversee a diverse portfolio of IT systems and assets, ensuring optimal performance and reliability across the organization. The successful candidate will manage the full lifecycle of IT infrastructure—from routine upgrades and timely fixes to proactive maintenance strategies that keep our technology ahead of the curve. Armed with a deep knowledge of computer hardware, software, and network maintenance, the ideal candidate will stay current with industry trends to troubleshoot and resolve technical issues swiftly, while anticipating future needs and implementing scalable solutions. Moreover, the IT Support Analyst will serve as a trusted resource, delivering expert support and guidance to employees to swiftly resolve critical issues. Their proactive approach will help minimize downtime and enhance overall productivity. This position requires working on-site at our NYC location in a hybrid capacity. Objectives:- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.- Handle business-critical IT tasks and system improvements.- Enable faster and smarter business processes and employee productivity.- Research and evaluate emerging technologies, hardware, and software.- Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft Office365, and Zoom. Responsibilities: 1. User Support & TroubleshootingProvide Tier 1/Tier 2 support for desktops, laptops, mobile devices, and SaaS applications. Troubleshoot hardware/software issues and escalate when necessary. 2. Identity & Access ManagementAdminister Azure Active Directory (accounts, groups, MFA, conditional access).Manage join/leave processes (onboarding, off boarding, access rights). 3. Endpoint & Device ManagementConfigure and enforce policies via Microsoft Intune (MDM/MAM).Create and maintain standard desktop images for consistent deployments. Track hardware inventory, software usage, and license compliance. 4. SecurityEnsure timely patching and update deployments across all devices. Manage endpoint security including antivirus/anti-malware tools. 5. Networking & Collaboration ToolsManage Wi-Fi access points, SSIDs, and connectivity troubleshooting. Set up and maintain conference room AV systems (displays, cameras, microphones, Zoom/Teams integration).Provide live support for meetings and video conferences to ensure smooth execution. 6. Operations & ProcessMaintain asset lifecycle documentation (procurement → assignment → retirement). Write and update IT knowledge base and self-service guides. Required Skills & Qualifications:3–5 years in IT support or desktop engineering.Strong knowledge of Azure AD and Microsoft Intune.Experience with desktop imaging, policy management, and patch compliance.Proficiency in hardware/software inventory management and license tracking.Hands-on knowledge of Wi-Fi network management (APs, controllers, SSIDs, security).Experience with conference room technology (AV setups, video conferencing platforms).Strong with Windows 10/11, macOS, and business SaaS platforms (Office 365, Slack, Zoom, Teams).Excellent troubleshooting and communication skills. Preferred skills and qualifications:- Bachelor’s degree (or equivalent) in computer science.- Certification is a plus: CompTIA, Google, CCNA, ITIL.OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination . If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we've developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career. About the role: We're looking for a People Operations & Automation Manager to help shape Garner's next-generation People function. In this hands-on leadership role, you will own the design, management, and continuous improvement of Garner's People Operations infrastructure — including technology, workflows, and compliance. You'll leverage AI to build and advanced technology to build scalable, efficient solutions that power a world-class employee experience and support the success of our rapidly growing organization — now approaching 500 employees and expanding quickly. This role reports to the Head of People. This position has the option to be fully Remote or Hybrid in our NYC office. What you will do: • Own and evolve Garner's People Operations infrastructure — including HRIS, payroll, compliance, leaves of absence, and automation tools — ensuring our systems scale seamlessly with company growth, • Act as the "product manager" for People Technology — develop and execute a roadmap for Rippling and other HR tech platforms, integrating new tools and AI-driven solutions that improve accuracy and efficiency, • Design and implement automation across the employee lifecycle, from onboarding and offboarding, to leaves of absence, to data management — freeing up the team to focus on strategic, high-impact work, • Streamline compliance and operational workflows — proactively monitor federal and state regulatory requirements and ensure all processes, documentation, and audits are continuously updated and airtight, • Develop and maintain People Analytics dashboards and reporting that synthesize insights across multiple data sources to identify trends, measure process efficiency, and inform People strategy, • Partner closely with cross-functional stakeholders (Finance, Legal, IT, and Security) to ensure seamless data flow, operational consistency, and an exceptional employee experience, • Provide oversight and mentorship to the People Operations Analyst, setting the foundation for a growing teamWhat you will bring to the team:, • 5+ years of experience across functions in the People/HR space, with 2+ years with a focus on HR Operations at a tech-forward organization. Product Management and/or Technology Consulting experience is a big plus, • Bachelor's degree or equivalent years of experience, • A combination of high ownership mentality, agility, and exceptional project management skills that has resulted in a proven track record of delivering complex initiatives in a rapidly evolving, high-bar environment, • A deep interest and nuanced understanding of AI capabilities and applications, • Advanced Excel/Google Sheets abilities, • Robust experience with HRIS configuration is required; experience with Rippling strongly preferred., • Passion for delivering an exceptional employee experience, and a desire to be a part of our mission to improve the healthcare system

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job DescriptioneSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country, and across the UK. We work on highly complex projects, and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields, and we’re continuing to build this team of experts. We’re seeking an Senior Legal Technology Integration Specialist who will report to the Director, DMS and Network Information Systems, and be responsible for leveraging their knowledge and integration skills to help our clients implement innovative solutions, drive business insights, and inform strategic decision making. The primary goal will be to collaborate closely with the tech and legal teams of our Am Law 200 clients to design and implement complex solutions to business problems. Every member of the eSentio team is a professional and is expected to proactively manage their own work outcomes and quality, while collaborating across the organization. At eSentio you’ll… • Develop and implement integration solutions for different software platforms in alignment with IT and business objectives., • Leverage your knowledge of the legal industry to design and strategize business processes and solutions that cater to our client's specific needs., • Drive data management initiatives, ensuring optimal data quality, security, and compliance across the organization., • Work closely with our practice areas to identify opportunities for the application of generative AI technologies in our product offerings and operations., • Use SQL, Python, and PowerBI to extract, analyze, and interpret data from various sources to support business decision making., • Collaborate with cross-functional teams to understand business requirements and deliver customized integrations across multiple technologies., • Stay abreast of the latest trends and technologies in the legal tech space, particularly with respect to generative AI and advanced data management., • Develop, maintain, and manage against complex multi resource, multiyear project plans, implementation timelines, and application distribution schedules., • Present at trade shows and CIO Roundtable, author articles and white papers for industry trade publications.We need you to have…, • 5+ years of substantial law firm or legal tech consulting experience., • 5+ years proven experience in a business analyst or practice solutions role within a law firm or legal tech industry., • High proficiency in Python and SQL for data analysis and manipulation., • Solid integration skills with experience in developing and implementing solutions across diverse software platforms., • 3+ years of experience with M365., • 3+ years of experience with PowerBI., • 2+ years of experience with a leading Data Management platform (Snowflake, etc.), • Familiarity with emerging technologies like generative AI and advanced data management strategies., • Deep understanding of the legal industry's needs, challenges, and opportunities., • 7+ years of experience with complex, large-scale implementations and product rollouts is required., • We’re a remote-forward company, and this position can be located in or near any major city in the US., • We provide a competitive compensation plan with a generous bonus program., • We offer health, vision, and dental insurance., • Regular team informational and celebrational check-ins, and semi-annual in person events. Powered by JazzHR jmu8bz7Ssv

Job Description Title: IT Analyst Location: Time Out Market, New York Department: Operations Reporting to: VP Operations Brand Video: Role overview Time Out Market currently operates over 13 markets worldwide and is expanding very quickly. We are seeking a dynamic and results-oriented IT Analyst to join our team. This role is pivotal in supporting the Head of Technology in driving technological advancements within the company. Responsibilities Project Support: * Collaborate closely with the Head of Technology to deliver successful project outcomes. * Provide technical expertise and support throughout the project lifecycle on various technology related tasks - networking, AV, software enrollment. MSP Management: * Work in tandem with our Managed Service Provider (MSP) to ensure optimal support for our existing markets. * Oversee the technical health and performance of market systems. Technology Optimization: * Foster cross-departmental collaboration to identify opportunities for technology enhancement. * Implement strategies to streamline operations and improve efficiency. Documentation: * Develop and maintain comprehensive technical documentation, including system configurations, troubleshooting guides, and knowledge bases. * Align with the broader Time Out Group policies. * Provide technical leadership and guidance to internal stakeholders, including training and presentations of systems. * Supporting and guiding management and executives to understand the need for change. Compliance: * Adhere to company policies and procedures, ensuring all technological operations align with group standards. New Developments: * Actively participate in the project team meetings to contribute to the development and implementation of new technological solutions and markets. Skills: * Proven experience in a technical management role (preferably hospitality industry) * Strong understanding of IT infrastructure and systems and networking concepts * Excellent project management and organisational skills * Ability to collaborate effectively with diverse teams on global scale * Strong problem-solving and analytical skills, communication and interpersonal skills * Strong knowledge of POS systems and CRM systems What we look for in a candidate Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to… * Be commercially astute * Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence * Think globally * Have excellent communication and relationship building skills * Have a high sense of ownership, urgency and drive * Be a team player About our culture At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business. About Time Out Group plc Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience. About Time Out Group Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across 333 cities in 59 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs, drinks and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures and celebrates the best of the city. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and there are currently Markets in 13 cities, including New York, Montreal, Dubai and Cape Town, with several new locations expected to open in 2026 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Senior Technical Support Analyst to focus on second-level technical application support. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Lead projects and team members when needed., • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • 5+ years of experience in application, technical support., • Some experience as a team lead is preferred, • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support. This is an excellent opportunity for a recent grad or someone with up to 3 years of experience. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Job Description We've partnered with an established property management company seeking a customer-focused Helpdesk/Systems Analyst to serve as the technical lifeline for their teams nationwide. In this essential support role, you'll be the go-to expert who keeps their operations running smoothly by resolving system issues, training users, and ensuring data accuracy across their ERP platform. What You'll Do • Manage helpdesk tickets and provide technical support to property and corporate teams across multiple locations, • Train new and existing staff on Yardi ERP, Microsoft Office, and third-party software applications, • Process accounts payable transactions, invoices, and internal billing with accuracy and attention to detail, • Collaborate with Accounts Payable and Revenue Control teams to maintain data integrity and reporting standards, • Complete monthly property reviews and GPR journal entries, • Yardi Voyager experience with knowledge of add-on modules (CRMIQ, PayScan, VendorCafé, SiteManager preferred), • Strong technical support background with helpdesk or user support experience, • Microsoft Office proficiency and familiarity with Adobe tools, • Basic accounting knowledge and experience with financial data processing, • Excellent communication skills with ability to train and guide users at all technical levels, • Customer service mindset with professional demeanor and problem-solving approach, • Bachelor's degree in Communications, MIS, Accounting, Marketing, or related field