Manager, Human Resources Operations (Field Based Role) - RDG
il y a 2 jours
Miami
Job Description RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. Summary: The ideal candidate for the Manager, Human Resources Operations position will have experience in all areas of Human Resources. The position will be field-based and rotate daily through one of our dining venues (not a corporate office position) and will support retention, employee relations, investigations and safety/worker’s compensation cases. Additionally, this role ensures compliance with employment laws, promotes a positive workplace culture, and serves as a trusted advisor to leaders and employees on all matters related to employee relations, workplace policies, investigations, and conflict resolution. The Manager, Human Resources Operations partners closely with Operations, HR, and leadership teams to foster a fair, respectful, and engaging work environment. This position reports to the Chief People Officer. RESPONSIBILITIES: • Provides direction and consultation to the Executive Chef, GM, Director of Operations, and other members of management at all levels on strategic, tactical, and operational people issues., • Responsible for on-boarding and facilitating orientation at the property level., • Assist with implementing corporate policies that pertain to general handbook compliance., • Work closely with employees to improve work relationships, boost morale, and increase productivity and retention., • Conduct prompt, thorough, and impartial investigations into workplace concerns, including complaints related to conduct, policy violations, discrimination, or harassment., • Recommend and implement fair resolutions while mitigating legal and reputational risks., • Facilitate conflict resolution through coaching, mediation, or formal interventions., • Perform general day to day HR administrative tasks and provide white glove support on all HR related matters., • Provides weekly reporting of all ER cases and investigations., • Support the Talent Acquisition Team with workforce planning and new venue openings recruitment efforts as needed., • Completes new hire paperwork, E-Verify & I9 process during the on-boarding of new employees., • Works with Senior Manager, HR to complete worker’s compensation and unemployment paperwork., • Supports venue management with coaching/counseling conversations and issuing progressive discipline paperwork., • Conduct thorough and objective investigations to resolve complex employee-related issues and maintain company employee standards and expectations., • Serve as the point of contact for managers’ employee-related questions or concerns regarding safety, compliance, payroll, total rewards, employment law, leave of absence, etc., • Remain focused on compliance and Wage & Hour guidelines and policies., • Ability to support multiple properties in a self-sufficient matter., • Provides regular updates and consults the Chief People Officer with ER matters or investigations prior to rendering a decision., • Track employee relations cases, trends, and outcomes to identify opportunities for improvement., • Provide leadership with insights and recommendations to reduce risk and improve workplace culture., • Maintain confidentiality and accurate documentation of all employee relations matters., • Support the Chief People Officer and Senior Manager, HR as needed with alternate venues, and HR projects/coverage as needed. Requirements/Qualifications: • Minimum of 5 years previous Employee Relations and Human Resources management experience as a Director, or Manager within a high-volume luxury restaurant, hotel or hospitality environment desired., • Bachelor’s degree in human resources, Business Administration or related field of study or any equivalent combination of education and/or experience is preferred., • Professional Human Resources (PHR), Senior Professional Human Resources (SPHR), or other relevant industry certification such as SHRM is desired., • Knowledge of employee relations, complex investigations and HR practices inclusive of leaves (LOA), • Possess exceptional coaching, influencing skills to establish credibility and trust with internal customers and build influential relationships., • Demonstrated knowledge with HRIS systems such as ADP., • Ability to present company orientation to new hires., • Excellent working knowledge of US & FL labor laws is strongly desirable., • Ability to travel (drive) among venues to support manager and team member employee relations needs., • Although a day shift, must be willing to work a flexible schedule such as am, pm, weekends and holidays. Other Skills and Knowledge: • Superior verbal and written communications skills (Bilingual is a plus in Spanish), • Must operate with a high degree of confidentiality and trust – Absolute requirement., • Must be fully transparent with the ability to communicate and share visibility into the venue., • Must have solid business acumen; problem-solving skills, and exhibit high emotional intelligence, influence, and strategic thinking skills., • Strong leadership skills with ability to influence behavior and outcomes, • Proven organizational and follow-up skills, comfortable initiating and responding to high volume of emails, • Adept at working in demanding, deadline-driven environments with a task-driven focus, • Accustomed to serving as a Change Agent - highly adaptable, dependable with an entrepreneurial spirit, • Strong analytical and critical thinking skills to successfully troubleshoot and resolve unexpected roadblocks, barriers, and inquiries from internal and external clients., • Must have high energy and ability to influence at all levels Environment: • General office assignments-(typing), which lends itself to repetitive motion., • Sitting in a stationary position for several hours within the day., • Ability to navigate a large restaurant setting is required