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Mobile Loaves & Fishes

Volunteer Manager

hace 10 días

Austin

Job Description Volunteer Manager About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years. About the Role The Volunteer Manager is an integral leader within the Community Empowerment department, working to steward the MLF vision of empowering communities into a lifestyle of service with the homeless by leading out on the volunteer engagement strategy for individuals and groups across the organization. This position will partner with all programs and departments within Mobile Loaves & Fishes (MLF) to multiply opportunities for the community to engage with MLF through the giving of their time and talents, and to empower our staff to steward volunteers within their program into a lifestyle of service with the homeless. As Community First! Village (CFV) continues its growth over the coming years, volunteers are absolutely integral to the successful growth of the organization and this role will be integral to the planning, execution, and implementation for all strategic initiatives related to volunteer opportunities, impact, and engagement. This is a full-time exempt position reporting to the Senior Manager of Community Engagement. Due to the nature and requirements of the position some nights and weekends may be required. The Volunteer Manager will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724. Duties & Responsibilities • Strategic Initiatives, • Steward the MLF vision of empowering communities into a lifestyle of service with the homeless through the avenue of volunteer engagement. Must be able to confidently communicate the application of this vision through volunteers to both internal and external stakeholders., • Empower programs to live out MLF best practices of volunteer stewardship and to cultivate impactful recurring volunteers within their program, • Meet regularly with program managers to collaborate together to strategically meet the, • programs' needs through a lens of excellent volunteer engagement and stewardship, • In partnership with the SMCE, strategically track and utilize volunteer data to communicate volunteer impact, support programs need, and plan for future growth, • Manage the Volunteer Team's hosting and delivery of trainings for contractors and staff who lead volunteers to empower them as stewards of our volunteers, • Host tours, visits, and speaking engagements for groups and individuals wanting to volunteer, • Steward volunteer appreciation throughout the organization both through leading out on large scale events and by empowering and equipping staff to practice regular volunteer appreciation within their respective program, • Build relationships and network with other non-profits and volunteer management professionals in Austin in order to continually improve our volunteer processes and experience at CFV, • Scalability and Sustainability, • Grow the volunteer strategy throughout the organization to strengthen the impact of volunteer engagement at all levels, supporting the sustainability of the organization as we scale and grow, • Strategically plan for the growth and impact of volunteer opportunities as the Village grows, • Partner with program managers as they develop new volunteer roles and opportunities with a strategic focus on continued growth and stewardship, • Work with internal departments and programs to deepen our commitment to a culture of safety and stewardship for our volunteers and visitors, • Steward a volunteer follow-up process that invites them deeper into our mission, vision, values and goals, • Management, • Regularly assess the efficacy and impact of our various volunteer opportunities and their alignment, • with the MLF vision and volunteer philosophy, • Support the Volunteer Team and program managers across the organization as they fill volunteer needs and steward volunteers, • Lead the Volunteer Team and program staff to ensure a hospitable and excellent experience for our volunteers, • Oversee and manage logistics and planning for large and unique group serve days with MLF partners, • Collaborate across the organization to understand the various special project needs and connect volunteer groups when appropriate, • Onboard, train, and supervise Volunteer Team staff, • General, • Manage MLF communications to volunteers to include the quarterly volunteer newsletter, • Attend staff meetings and other meetings deemed necessary, • MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally., • Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals., • 7+ years of experience in hospitality/customer service; 4+ years in people management., • Undergraduate degree or equivalent experience preferred., • Proficiency in Salesforce, Microsoft Office Suite, and related software., • Demonstrates integrity, strives for excellence, and has led others to new levels of effectiveness and impact., • Strong communicator - able to respond quickly, listen well, and build trusted relationships with diverse groups of staff, volunteers, and community partners., • Excellent and persuasive public speaking skills; represents MLF positively and professionally in the community., • Ability to teach and guide others with a collaborative leadership style., • Brings a spirit of hospitality, always quick to say thank you and values every volunteer's contribution, willing to be "delightfully inconvenienced" to ensure they feel supported., • Skilled in conflict management, creative problem-solving, and sound judgment; able to remain poised under pressure., • Highly organized and detail-oriented; able to make decisions, manage projects, and anticipate needs in a fast-paced and evolving environment., • Willingness to take ownership of projects while remaining flexible and adaptable to change., • Ability to lift 30 lbs., • Able to move about all phases of Community First! Village, • Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance, • Generous Paid Time Off & Holiday Pay, • Matching 401(k) Retirement Plan, • Corporate Discount Program, • Professional Development Opportunities, • Employee Assistance Program, • Paid Parental Leave We empower communities into a lifestyle of service with the homeless. MLF MISSION We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need. GOALS • Transform the way people view the stereotype of those who find themselves homeless, • Reconnect the homeless to self, family and community, • Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work, • Connect human to human, heart to heart through the fellowship of food and hospitality The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family: • God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life, • By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other, • The family is the original cell of social life, • You shall love your neighbor as yourself, • All members of the human family are equal in dignity MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around. This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart. Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values: • Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control., • Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low., • Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do. MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.

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