Skate Host - Winterfest & Seasonal Ice Rink
15 days ago
Saint Louis
Job Description SKATE HOST - Winterfest & Seasonal Ice Rink Sports Facilities Management, LLC LOCATION: St. Louis, MO DEPARTMENT: ICE REPORTS TO: GENERAL MANAGER STATUS: SEASONAL (NON-EXEMPT) ABOUT THE COMPANY: Winterfest & Seasonal Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of St. Louis, Mo. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Winterfest & Seasonal Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: Skate Hosts are the friendly faces of the rink-creating a safe, fun, and welcoming environment for all skaters. This highly visible, guest-facing role is perfect for those who love the ice, enjoy helping others, and have great energy. Skate Hosts are responsible for monitoring the ice, assisting guests, and maintaining a positive atmosphere while ensuring all safety procedures are followed. This position is based outdoors. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: • Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone, • Greet guests with warmth and enthusiasm; offer guidance and support as needed, • Provide exceptional guest service both on and off the ice, • Politely educate skaters about rink rules and encourage compliance to maintain a safe environment, • Alert management to any unsafe or potentially hazardous ice conditions, • Execute policies and procedures professionally and accurately, • Assist guests during incidents or falls and contact management when necessary, • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager, • Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather, • Assist with special events, including set-up, monitoring, and clean-up as required, • Participate in all training sessions and team member meetings to support team communication and alignment on goals, • Assist other departments as necessary, • Must be at least 18 years of age, • Must be an intermediate-level skater or better, • Must be available to work evenings, weekends, and holidays - No exceptions, • Comfortable skating for extended periods (4-8 hours per shift), • Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills, • Ability to maintain focus in a high-volume, fast-paced environment and stressful situations, • Must have excellent guest service skills, • Must be able to lift 40 pounds waist high, • May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions, • Must be able to skate for extended periods, • Must be able to work in cold and inclement weather for prolonged periods of time, • Pushing and pulling heavy objects across the ice while skating backwards Job Posted by ApplicantPro