Technical analyst jobs in Jersey City, New Jersey - Page 6Create job alerts

The Strategy and Quantitative Analytics team at Burford Capital is seeking Summer Analyst Interns to support a range of analytical, technical, and finance-related initiatives, including the operation and development of Burford's proprietary investment modeling platform. The Analyst Intern will benef

Familiarity with trades data, positions data, and reference data. Technical Data / Business Analyst Hybrid in NYC (3 Days Onsite). Technical Data / Business Analyst.

Under the supervision of the Executive Director for the Tax Credits & Discretionary Exemption, the Analyst will perform complex technical, administrative and analytical work in the administration of tax credits and discretionary tax benefit programs. The Tax Credit & Discretionary Exemption Unit is

Familiarity with trades data, positions data, and reference data. Technical Data / Business Analyst – Hybrid in NYC (3 Days Onsite). Technical Data / Business Analyst.

Job Description Direct Agents is on the search for a part-time SEO and GEO Analyst across both content and technical aspects. This role will be approximately 20-24 hours per week and pays $35-$40 per hour, depending on experience. Here are details across the various categories: Content Creation & Optimization • Write and optimize website content including service pages, case studies, and blog posts, • Develop content that showcases our expertise in performance marketing, data science, and analytics, • Optimize existing content for search intent and relevance, • Write content that resonates with our target audience: marketing leaders at mid-market to enterprise brands, • Conduct technical audits and implement fixes for crawlability, indexability, and site performance, • Optimize site architecture, internal linking, and URL structure, • Implement and troubleshoot structured data markup (schema.org, JSON-LD), • Monitor and resolve Core Web Vitals and page speed issues, • Execute on-page optimization including title tags, meta descriptions, headers, and content structure, • Implement semantic SEO strategies and entity optimization, • Conduct keyword research focused on our service offerings and target audience, • Optimize content for visibility in AI-powered search platforms (ChatGPT, Perplexity, Google AI Overviews, etc.), • Structure content to increase likelihood of AI citation and brand mentions, • Test and measure performance across generative AI platforms, • Develop strategies for agency visibility in AI-generated responses Powered by JazzHR 9MJQJqxGbD

Job Description Direct Agents is on the search for an SEO Analyst in our NYC office, who will assess and develop SEO strategy for a variety of mid to large-sized clients, and act as SEO expert for both internal and external teams. This role pays $85k-$95k depending on experience. The Role • Overseeing SEO client base and functioning as the primary contact for assigned SEO clients, • Ensuring excellent communication and progress with SEO client accounts, • Experience performing in-depth SEO audits and migrations, • Hands-on optimization and management of projects to improve Traditional and AI search rankings via on-site and off-site optimizations and recommendations, • AI Search Strategies, • Technical SEO, • On-page optimizations, • Content production and planning, • Link building, • Working knowledge of website UX/UI, • Holding client status calls and report on campaign results, SEO work, and data analysis, • Measuring SEO strategy success using data from GSC and GA4., • Ensuring deliverables are met in a timely fashion and client expectations are set and exceeded, • Developing and improving processes, reports, knowledge and communication, • Utilizing and adopting the latest SEO platforms and tools, • 2+ years of experience in SEO with a proven track record, preferably with an agency, • Strong understanding of search engine algorithms and updates, • Experience utilizing SEO tools, Search Console, Google Analytics, ScreamingFrog, SEMRush, Shopify, VWO, and/or related tools., • Excellent analytical & problem-solving skills, • Good understanding of HTML, website design, and web analytics. CSS and Javascript a plus, • Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and take on more responsibility, • Exceptional written and verbal communication skills, • Exceptional attention to detail, • Ability to prioritize tasks, multitask and manage time efficiently, • Ability to work in teams and/or individually to meet client goals WHY DIRECT AGENTS Work-Life Balance • 4-Day Work Week: Join our innovative pilot program designed for sustained productivity and well-being, • Flexible PTO: Up to 24 days annually based on seniority, plus paid birthdays and volunteer days, • Family Support: Comprehensive paid parental leave and family-friendly policiesComprehensive Benefits, • Premium Healthcare: Full coverage options including One Medical, KindBody, and mental health support, • Wellness Perks: Citibike membership, fitness reimbursement, and wellness programs, • Community: Dog-friendly office, team events, and an inclusive culture that celebrates diversity, • Modern Tech Setup: MacBook Pro and premium software toolsInnovation & Growth, • AI-Driven Innovation: Harness AI-powered workflows to optimize strategies and drive impactful results, • Future-Forward Tech: Access proprietary tools like Kanopy AI and custom GPTs for advanced marketing solutions, • Career Development: Shape your path through mentorship, training programs, and direct access to leadership, • Industry Impact: Contribute to thought leadership and strategic initiatives that drive agency innovationOutstanding Environment, • Work with premier brands like Marvel, NBA, and NYSE while maintaining boutique agency creativity 6N4N5OAHqG

Job Description Product Owner / Technical Project Manager Location: Newark, NJ (Onsite, Full-Time) Compensation: $120,000 – $150,000 Description We are looking for a hands-on Product Owner / Technical Project Manager who can work closely with our development team, write clear and actionable requirements, and own projects from concept through delivery. This role requires someone who is deeply familiar with Agile workflows, experienced in writing development tickets, user stories, SOWs, and able to manage complex projects with accuracy and clarity. You must be comfortable acting as the bridge between business and engineering, ensuring expectations are aligned, timelines are clear, and deliverables are fully understood. Strong stakeholder management is essential. If you are organized, technical, detail-oriented, and thrive in fast-moving environments — this role is a great fit. Responsibilities Product Ownership & Requirements • Translate business needs into clear user stories, requirements, and development tickets, • Write detailed SOWs, acceptance criteria, and technical documentation, • Break large projects into structured phases, milestones, and deliverables, • Maintain and groom the product backlog to keep development aligned and ready Agile Workflow Management • Lead sprint planning, backlog refinement, and sprint reviews, • Work daily with developers to clarify requirements and remove blockers, • Ensure smooth workflow across sprints with realistic capacity planning, • Track progress, manage timelines, and adjust plans as needed Project Planning & Delivery • Build structured project plans with clear goals, dependencies, and checkpoints, • Monitor timelines, risks, and deliverables to keep projects on track, • Provide ongoing updates to leadership and stakeholders, • Ensure releases meet expectations and match what was promised Stakeholder Relationship Management • Serve as the primary point of contact between business and development, • Communicate updates in a professional, clear, and consistent manner, • Set expectations, manage priorities, and maintain alignment across teams, • Gather feedback, understand needs, and translate them into actionable tasks Qualifications & Must-Haves • Proven experience as a Product Owner, Technical PM, or Business Analyst, • Strong background working directly with developers in an Agile environment, • Hands-on experience writing user stories, tickets, acceptance criteria, and SOWs, • Ability to plan, scope, and manage complex projects end-to-end, • Excellent communication and stakeholder-management skills, • Strong organizational skills with high attention to detail, • Ability to break down complicated tasks into clear, structured deliverables, • Comfortable working in a fast-paced, evolving environment, • Technical understanding of systems, workflows, and development processes Final Invitation to Apply If you're a structured, detail-oriented Product Owner who loves turning business needs into clear development plans — and you take pride in driving projects from start to finish — we'd love to speak with you. Email Resume: Apply Online: Refer a friend, get up to $1000!

Job Description Vice President of Hotel Development SUMMARY: The Vice President of Hotel Development will be a senior strategic leader tasked to grow company’s portfolio of third-party managed hotels by identifying appropriate opportunities, developing budgets and proformas, negotiating contracts and coordinating with the company’s executive, marketing, operations and legal teams. The anticipated salary range for this position is $130,000–$160,000 annually. M&R Hotel Management carefully evaluates multiple factors when determining compensation, including work location, professional background, experience, and performance. Final compensation decisions are made based on the specific facts and circumstances of each individual case. In addition to base salary, this role is eligible for a generous annual incentive bonus aligned with established performance targets, as outlined in the Incentive Plan. RESPONSIBILITIES: • Partner with Executive Team to strategically align company direction as it relates to future hotel development, acquisitions, and growth of the company portfolio., • Oversee hotel acquisitions, dispositions, and other transactions by working with appropriate team members to complete structured due diligence which includes survey, environmental studies, internal and external stakeholder meetings, and documents required as part of the process., • Actively work to Identify and pursue hotel acquisition and management opportunities in strategic markets by leveraging industry contacts and networks., • Lead compliance with key agreements including franchise, purchase & sale agreement, ground lease, permits, and appropriate licensing., • Partner and lead process of multiple stakeholders including investors, consultants, municipalities, operations, designers, architects, and project management as part of the business development process., • Oversee project performance against the baseline financial models prepared as part of the feasibility analysis once the development program is established., • Establish and maintain a network of key franchisor contacts, investor partners, landowners, brokers, and hotel consultants and appraisers., • Prepare hotel financial operating projections, development budget, debt assumptions and overall investment return analysis in coordination with appropriate stakeholders., • Conduct fieldwork for market analysis and property inspections., • Conduct feasibility studies and prepare operational and financial analyses for single hotel assets and portfolio., • Oversee all aspects of the organization's business development policies, objectives, and initiatives., • Acts as a trusted advisor, consultant, and confidant to the COO & CEO and senior leadership team, proactively offering advice, counsel, and thought partnership related to business development and growth objectives within the organization., • Partner with leadership, as appropriate, to ensure best in class owner experience in all cases of owner interactions from follow up to delivery to needs assessment., • Work in line with the operational procedures of the organization towards revenue generation and growth goals selling all corporate services (accounting, revenue management, digital marketing, and sales)., • Provide financial oversight for all Business Development related expenses and budgets., • Build and evolve Business Development processes and company contracts., • Review status of sales activity and sales pipeline with COO and provide communication to Executive Team as needed, • A University Degree in Finance, Commerce, Marketing, Hospitality Management or related discipline., • 4 years of hotel or commercial real estate development experience., • 4 years of Hotel Management Contract Negotiation experience., • A minimum of 4 years of experience in the business development and B2B sales field., • Prior hotel valuation, brokerage, or acquisition analyst experience., • Strong background in development including financial feasibility analysis, design, financing, permitting, construction, and project management preferred., • Excellent leadership, interpersonal and communication skills., • Strong, demonstrable business and technical writing skills, including ability to draft or contribute to reports, investment memoranda, presentations, etc., • Strong leadership presence with the proven ability to influence and drive change with senior leaders in scaling the organization and establishing business goals for growth., • Must possess attention to detail, confidentiality, integrity, and the ability to maintain a high level of professionalism in a fast-paced dynamic environment., • Demonstrated leadership skills, evidenced by effectively working as a partner with other executives and stakeholders with strong, demonstrable oral communication skills, including the ability to present to internal and external audiences on technical aspects., • Reputation as a team player with a strong work ethic, integrity, candor, and willingness to accept responsibility and accountability for driving issues to resolutions., • Willingness to travel up to 50%.

Job Description: Elicit business requirements from Analyst and business stakeholders and translate to technical requirements (Source to Target mapping, To Be Data Model) for Data Services Engineering team.

Job Description Similarweb is the world's leading digital data platform. We empower over 5,300 companies—including Google, eBay, and Adidas—to see everything that's happening online so they can make smarter decisions, outpace the competition, and grow their digital businesses. From uncovering market trends to analyzing competitors and optimizing performance, our data provides the visibility companies need to win in a digital-first world. We're a global team of bright, curious, and kind individuals who thrive on solving big challenges together. In 2021, we went public on the New York Stock Exchange, and we're continuing to scale new heights. Come be part of our journey. At Similarweb, Product Marketing sits at the intersection of product, sales, and marketing—and is essential to how we bring our products to market and tell our story to the world. As we evolve and expand our platform, we're looking for a seasoned Vice President of Product Marketing to lead our global product marketing function. This is a transformative leadership role reporting directly to the CMO. You'll lead a high-performing team responsible for solution positioning, messaging, competitive differentiation, go-to-market strategy, analyst relations, and customer-facing storytelling. You'll bring together strategy and execution, uniting internal stakeholders around a cohesive narrative and enabling our teams to speak with one voice across every touchpoint. We're looking for a proven leader who is both highly strategic and hands-on—someone who can set a vision, inspire a team, and also roll up their sleeves to dive into messaging, launches, and customer engagement. What You'll Do • Lead and Grow the Team: Build, mentor, and scale a world-class product marketing team. Foster a culture of curiosity, excellence, and impact. Develop leadership capabilities across direct and skip-level reports., • Craft Messaging That Resonates: Own and evolve Similarweb's messaging and positioning. Ensure it is differentiated, customer-centric, and aligned with our broader narrative. Tailor messaging for key personas across industries—from CMOs and strategy leaders to analysts and performance marketers., • Drive Go-to-Market Strategy: Partner with Product, Sales, and Customer Success to define and execute launch strategies for new products and features. Ensure launch excellence across content, enablement, measurement, and internal alignment., • Fuel Competitive Differentiation: Collaborate closely with our competitive intelligence and product teams to keep messaging fresh and aligned to market dynamics. Embed clear points of differentiation into every touchpoint—from sales decks to website copy., • Be a Thought Partner Across the Business: Work directly with VP- and C-level product and sales leaders as a strategic voice and challenger. Stay close to customers, analysts, and market trends to help inform product strategy and roadmap priorities., • Elevate Analyst and Market Perception: Partner with Communications and Analyst Relations to shape how Similarweb is viewed across the industry. Develop briefings, narratives, and supporting materials to influence analyst evaluations and category leadership., • Empower the Field: Collaborate with GTM teams to create the right content, tools, and training that drive commercial success. Ensure our front-line teams have what they need to deliver consistent, compelling customer experiences., • Deliver the Message Yourself: Actively participate in events, keynotes, webinars, and customer briefings as a lead storyteller for Similarweb. Represent the voice of the company and help bring our vision to life externally. What You'll Bring • 10+ years of experience in product marketing for SaaS, data, or technology companies; at least 5 years in a senior leadership role, • Deep experience leading PMM in a multi-product, multi-persona environment, ideally in B2B or enterprise contexts, • Strong track record of developing strategic messaging and positioning in complex, technical domains, • Experience partnering closely with executive stakeholders across product, marketing, and sales, • Proven ability to scale high-performing, engaged, and empowered teams, • Exceptional storytelling and presentation skills—with the ability to simplify the complex and inspire audiences, • A customer-first mindset, strong business acumen, and a passion for category creation and innovation The base salary range for this position in New York City is $190,000 - $280,000 plus benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. #LI-SS #LI-Onsite We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Summary: Serves as a liaison between business stakeholders and technical teams, analyzing business processes, gathering requirements, and recommending solutions to support strategic objectives and operational improvements. Business Analyst certification (e. Genesis10 is seeking an IT Business Analys

Job DescriptionDescription:IT Field Services Technician / ServiceNow CSM AnalystNew York, NY About the Position: We are looking for a motivated Field Services and Performance Analyst to join our New York City team. This role focuses on managing and enhancing the ongoing integrations and providing support to the department's Dashboards. This role will support omnichannel improvements and capabilities for our ServiceNow Live Agent. Additionally, the resource will work on customer channels via the website, social media, and any interactions via the CSM Platform. This role will support IT Asset Management (ITAM) and Performance Analytics (PA), as well as part-time setting aesthetics. This position offers excellent growth opportunities for Techs looking to advance their career and expertise in a specific field while gaining hands-on experience across multiple IT areas. Schedule: Monday through Friday, 9:00 am - 5:30 pm (on site), Saturdays / Sundays (remote, on call as needed) Your Role: PaaS and Infra Administration: • Maintain Items, Catalogs, and Knowledge, and continually improve services and incident analytics for our Service Desk., • Will maintain client dashboards [Clinical Data and IT], providing real-time analytics [PBI to ServiceNow., • Maintenance and continuous improvement of Mobile UI Agent and Now Applications, and in addition to building a New Customer NOW application., • Learn and dive deep into the ServiceDesk operation numbers, to be able to report to the company and perform quick workarounds during high-impact incidents and drive faster resolution to reduce the business impact., • Will Update Current Company Status – Business Operations Statuses – to Report Plan Changes, Outages and Unplanned Changes., • Demonstrate and provide – Hourly Updates to provide status to Ongoing Problems, Incidents, and workarounds, demonstrating Progress eliminating re-incidence., • Will assist with maintenance of Customer Platform Databases and Tables, to improve success rates for our case management – summarization AI platform., • Will work with Design and IT, HR, Finance to improve customer service portals, and knowledge bases., • Join Workshops with Platform techs and help to organize and maintain focus for automating various forms of notifications and communication workflows., • Will be managing a comprehensive asset lifecycle from procurement to disposal, including asset control and depreciation – Status, State, ., • Understand how to create Models and Products, as well to and Manage Purchase Orders., • Automate SN web and agent applications, and coordinate asset tracking transitions based on event triggers., • Support field services operations, including workstation deployment and maintenance., • Overview and assist with hardware installation, cable management, and desk minimalist setup., • Record and maintain asset compliance and optimize software licensing automation., • Help with the support of Microsoft Intune device management operations and integrations with ServiceNow., • Collaborate with Network teams during incidents. Assist Cisco network engineers when necessary to physically access the hardware. Help with monitoring, reporting major incidents, guaranteeing that problems are escalated accordingly, and providing analytical insights into incident impact., • Coordinate video conferencing setups and system support for the ongoing meeting rooms, ensuring minimal cables and hardware look, in addition to keeping them running smoothly., • Help and eager to learn and support CAs and PKI, SCEP deployment processes., • Some experience with ServiceNow (administration, configuration, or business analytics), • Eager to Learn ServiceNow and Microsoft Intune integrations., • ITIL Frameworks are our most recommended knowledge -required, • Knowledge of PKI, certificate authorities, and SCEP protocols, • Hardware and Software Asset Lifecycle, • Strong analytical and problem-solving skills., • Excellent communication and documentation abilities, • ServiceNow/ ITIL certification, • Experience with Microsoft Intune and Cisco platforms, • ITAM experience and software asset management knowledge, • Basic networking knowledge (cabling, access points), • CompTIA A+ or equivalent technical certification The base rate of pay for this position is $55,000 - $65,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: • Comprehensive benefit package, • Paid Time Off (which increases after 1 year with Mountainside), • Paid holidays including a Multicultural Holiday, • 401(k) with employer matching Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.Requirements:

Job Description Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of the team, you will be exposed to a wide variety of cutting-edge technologies, in a fast-paced and fun environment. Position Role • Provide technical support for end-user desktop, • Active Directory Administration including account management, maintenance, • Microsoft 365 advanced administration including E-mail, SharePoint, and Teams, • Provide support for level 1 and 2 ticket escalations, • Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc., • Minimum of 3 years of Active Directory, and Microsoft 365 administration, • Strong problem-solving and technical troubleshooting skills, • Superior communication and customer service skills, • Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11, • Mac experience is a plus, • Competitive salary, • Healthcare and dental benefits, • 401K Plan with company match, • Technical training and certification support, • Peer recognition program, • Technical Certification Training and Certification Exam Re-Imbursement, • Great team and work atmosphere

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job DescriptionDescription: Our client, an Am Law 50 firm, is seeking an IT Analyst to provide high-quality technology support and ensure seamless daily IT operations across the firm. This first-level support role is responsible for assisting end users, managing meeting and event technology, maintaining hardware and software standards, and contributing to firmwide IT projects and process improvements. The IT Analyst plays a key role in delivering exceptional customer service and advancing the firm's overall operational effectiveness. Key Responsibilities • Serve as a primary technical resource, delivering timely, high-quality support for software, hardware, and general IT issues, • Promote and assist with adoption of new technologies across the firm, • Facilitate and support meeting technology, including video conferencing, presentations, client meetings, and special events, • Coordinate with firmwide departments to ensure accurate scheduling and smooth execution of meetings and events, • Respond to first-level support calls and emails; provide on-site support for local office users, • Install and maintain computer software in alignment with firm standards and IT procedures, • Escalate and resolve hardware and software issues by collaborating with IT teams, • Ensure operational availability of office computers, printers, and related equipment, • Maintain asset management systems and ensure accurate tracking of firm equipment, • Use the firm’s call tracking system to create, update, escalate, and close service tickets, • Demonstrate full ownership of support requests, acting as liaison between users and IT groups until resolution, • Participate in IT initiatives, deployments, and projects; support training and user adoption of new tools, • Support mobile device technologies and remote access tools (VPN, Citrix), promoting best practices, • Assist in communicating planned maintenance and unplanned outages; coordinate with Network Operations, Telecom, and other IT teams, • Uphold data security policies and information security guidelines, • Work beyond standard hours when needed; occasional travel required, • Maintain a strong work ethic, punctuality, reliability, and self-motivationRequired Proficiencies, • Advanced proficiency with Microsoft Operating Systems, Microsoft Office Suite, MS Teams, and ServiceNow, • Expertise in remote access technologies (Citrix, VPN) and mobile platforms (iOS, iPadOS), • Strong knowledge of networking technologies, cabling, communication devices, and intranet/extranet systems, • Advanced proficiency with Document Management Systems (e.g., iManage/Work 10), • Strong understanding of customer service best practices, • Proficiency in data security tools, applications, and standards, • Strong project management skillsQualifications, • Associate or Bachelor’s degree preferred, or equivalent work experience, • 3+ years of experience providing direct customer support in software, hardware, and networking, • 3+ years of LAN, WAN, and network system support, • 3+ years of experience installing, configuring, and maintaining PC operating systems and devices