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Job Description TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Patient Access Systems Analyst is responsible for compiling, tracking and analyzing accurate data for the Patient Access Services department, including, but not limited to telephony systems and digital patient communication such as texting platforms, patient portals and live chat. The Analyst will also be responsible for tracking agent quality through NPS surveys and call monitoring to ensure scheduling accuracy as well as ensuring all patient interactions are handled in a competent, caring manner and achieving organizational standards in phone access, documentation and appointment booking standards through gathering patient, benefits, and basic clinical information and advice. Responsibilities: Performance Monitoring and Reporting • Track and assess patient communication volume and accuracy to make real-time decisions for immediate resolution and optimal coverage., • Create and maintain department dashboards and work with leadership to study trends and provide informed recommendations to maintain the highest levels of operational efficiencies., • Collect, monitor and interpret key performance indicators (KPIs) and use tools to produce actionable reports, identify trends, and recommend data driven improvements; provide ongoing feedback through NPS surveys, call monitoring and KPI reviews., • Assist with workforce management systems, IVR development, call scripting tools, and quality monitoring platforms.End-User Support and Training, • Assist with developing and maintaining comprehensive training curriculum for all department team members in order to standardize practices., • Oversee external call support relationships to ensure proper onboarding, training and ongoing success., • Project Support and Implementation and Ongoing Improvement, • Participate in or lead special projects to implement new systems, such as scheduling platforms and texting platforms; develop and/or standardize workflows that will improve the patient experience., • As assigned, participate in or lead the implementation of new call center platforms or upgrades, ensuring proper integration with EHR systems., • Collaborate with department leadership to identify trends and areas of enhancement for the department to improve systems and processes., • Serve as a subject matter expert by developing reports to bridge the gap between call center operations and IT, ensuring that systems are aligned with the organization's clinical and patient engagement goals.Requirement Gathering and Analysis, • Analyze and support call center technologies (e.g., Five9, Artera, etc.) to ensure maximum uptime, performance, and user satisfaction., • Collaborate with clinical and operational stakeholders to identify system requirements and implement enhancements to support patient access, scheduling, referrals, and communications.System Configuration and Maintenance, • Monitor and analyze system performance, call routing, queue configurations, and reporting tools to optimize workflows and reduce wait times., • Troubleshoot and resolve technical issues, coordinating with vendors or internal IT teams as necessary.Other Duties/Responsibilities, • Maintain compliance with HIPAA, and other regulatory standards when managing patient information and call data., • Stay current on industry best practices, emerging technologies, and healthcare regulations affecting patient communication systems.Qualifications:, • Bachelor’s degree from an accredited institution in business administration, healthcare administration or related field, or an equivalent combination of education and professional experience in a related field., • A minimum of four (4) years of call center or customer service environment, appointment or business operations experience., • Demonstrated proficiency in creating systems to improve workflows., • Experience in creating training materials in order to educate and cultivate staff performance., • Proficiency with software systems and applications relevant to the position, including, but not limited, to the Microsoft Office suite, including Outlook, Word, PowerPoint, and Excel. Advanced knowledge of call center analytics and data interpretation., • Previous experience with call center platforms, such as Five9, Teams, and/or RingCentral.Preferred Qualifications, • Bilingual in English and Spanish., • A minimum of two (2) years of program development, project management or quality management experience., • Demonstrated success in managing complex digital communications initiatives and projects , including rollouts and maintenance of phone systems and digital scheduling platforms., • Experience developing reports to capture KPIs at an organizational, departmental, and individual level.Benefits:, • Competitive Compensation, • Competitive Time Off, • Low-cost health, dental, vision & life insurance Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Powered by JazzHR sfUdasAguG

Job Description Please apply to the link below. Start: ASAP Hours: Monday – Friday 8:00 am – 5:00 pm Location: In Office Job Description – Work includes collecting and analyzing business analyst’s and business experts’ system/app needs, developing IT requirements, determining appropriate system/app configurations, preparing testing scripts, creating and maintaining technical documentation, and perform maintenance of systems/apps. Work closely with business analysts to develop required training and change management material. Continually looking for opportunities to automate business processes with technology, and provide direction to business analysts on system/automation abilities. Minimum Qualifications – Strong collaboration skills working with Business Analysts, business experts, IT resources, during development and sustaining phases of a program is highly desired. Excellent written and verbal communication skills in English with the ability to communicate complex designs, training material and system/app documentation to various audiences. Ability to work independently and collaboratively in team settings. Experience in supply chain management and ERP systems a plus.

Job DescriptionWe are looking for a skilled Database Analyst to join our team on a contract basis in Vista, California. In this role, you will play a key part in managing, analyzing, and reporting healthcare data while supporting technical and application needs across various locations. This position requires advanced expertise in database technologies and a strong commitment to delivering timely and detail-oriented solutions. Responsibilities: • Export and manage database content using advanced tools and processes, ensuring data accuracy and reliability., • Provide technical and application support to multiple locations, addressing issues promptly and with attention to detail., • Collaborate with teams to identify data requirements and create detailed report specifications., • Prepare statistical and narrative reports, as well as visual data presentations, for internal and external stakeholders., • Develop analytics and strategies based on healthcare data to drive informed decision-making., • Analyze and interpret complex health plan data, identifying trends and translating them into actionable insights., • Communicate user needs and requests effectively to management., • Assist clinic and IT staff by resolving issues submitted via the IT Help Desk., • Participate in development activities, including workshops and educational programs, to enhance skills., • Ensure alignment with the organization's mission, vision, and values through your work.• Associate’s degree or equivalent in a relevant field., • Advanced knowledge of Microsoft SQL Server 2008 R2, Transact-SQL, and SQL Server Analysis Services., • Minimum of one year of experience in a healthcare setting or with clinical processes (preferred but not required)., • At least one year of experience in data modeling and query optimization., • Willingness to obtain NextGen Certified certification within six months of employment., • Valid California driver’s license, vehicle insurance, and reliable transportation for travel to meetings and data collection., • Bachelor’s degree in Computer Science, Healthcare Informatics, or related field (preferred)., • Experience working with multidimensional data warehouses and programming data queries.

Job DescriptionDescription: About C Squared Social We are a full-service digital marketing agency for businesses of all sizes, offering paid advertising, content marketing, website development, photo/video and graphic design services. Diverse portfolio of B2B and B2C clients in sectors including healthcare, retail, finance, food and beverage, transportation, etc. We have also been included as one of Inc 5000 fastest growing companies in the US. Role Overview As a Meta Media Buyer, you’ll own performance strategy and technical execution across Meta Ads. You’ll structure, analyze, and optimize campaigns from top to bottom—leveraging data to uncover why performance trends occur and what to do next. This role requires deep technical fluency with the Meta ecosystem: pixel and API configuration, attribution windows, bid automation logic, and audience signal strategy. You’ll operate like a growth analyst who buys media—not just a buyer who looks at dashboards. Key Responsibilities • Design, execute, and scale full-funnel campaigns across Meta (TOF, MOF, BOF)., • Deep dive into Ads Manager and Events Manager—diagnose data mismatches, pixel issues, CAPI configurations, and signal health., • Analyze campaign performance across dimensions (audience, placement, device, age, creative, time, geo) to determine true performance drivers., • Utilize breakdown-level analysis to find hidden inefficiencies—frequency bloat, duplicate reach, creative fatigue, and attribution leakage., • Build data-backed testing frameworks: creative hypotheses, audience segmentation, bid/budget testing, and retargeting cadence., • Optimize using advanced bid strategies (ASC, manual bids, cost caps, minimum ROAS) depending on funnel stage and campaign intent., • Partner with analytics to connect Meta data to GA4, Looker, or first-party dashboards for full MER visibility., • Lead creative feedback loops—translate performance signals into actionable guidance for designers and copywriters., • Manage pacing, LTV models, and cohort performance to ensure profitability and stability as spend scales., • Identify and resolve performance drops with diagnostic precision (attribution, signal loss, creative decay, or audience overlap)., • Report weekly on performance insights, test results, and scaling roadmap recommendations., • CPA/MER benchmarks are achieved or exceeded consistently., • You can identify exactly why a campaign is underperforming and resolve it with speed and precision., • Data from your campaigns directly influences creative and cross-platform strategy., • Medical, Dental, Vision, Life Insurance, • 401(k) with Company match, • Three (3) weeks of vacation, • Flexible 8 hour work day (7:00a-7:00p), • Hybrid – 4 days in/1 day work-from-home, • Snack and coffee bar, • Corporate gym discount, • 5+ years of direct Meta Ads experience, managing $500k+/month in performance-driven accounts., • Proven success improving CPA, ROAS, and MER through structured testing and granular analysis., • Expert knowledge of:, • Meta Ads Manager (ASC, A/B testing, Experiments, Breakdown views), • Events Manager, CAPI, Aggregated Event Measurement, • Pixel + CAPI integrations (Shopify, WooCommerce, Zapier, GA4), • Audience structuring and signal optimization, • Creative fatigue diagnosis and lifecycle management, • Strong analytical skills with the ability to analyze metrics and dimensions across time, audience, and funnel depth., • Skilled in Google Sheets / Data Studio / Looker Studio for performance modeling., • Understands how Meta data impacts downstream Google and CTV performance within a blended MER model., • Bachelor’s Degree or equivalent work experience

Job Description: AI Task Evaluation & Statistical Analysis Specialist ## Role Overview We're seeking a data-driven analyst to conduct comprehensive failure analysis on AI agent performance across finance-sector tasks. You'll identify patterns, root causes, and systemic issues in our evaluation framework by analyzing task performance across multiple dimensions (task types, file types, criteria, etc.). ## Key Responsibilities - Statistical Failure Analysis: Identify patterns in AI agent failures across task components (prompts, rubrics, templates, file types, tags) - Root Cause Analysis: Determine whether failures stem from task design, rubric clarity, file complexity, or agent limitations - Dimension Analysis: Analyze performance variations across finance sub-domains, file types, and task categories - Reporting & Visualization: Create dashboards and reports highlighting failure clusters, edge cases, and improvement opportunities - Quality Framework: Recommend improvements to task design, rubric structure, and evaluation criteria based on statistical findings - Stakeholder Communication: Present insights to data labeling experts and technical teams ## Required Qualifications - Statistical Expertise: Strong foundation in statistical analysis, hypothesis testing, and pattern recognition - Programming: Proficiency in Python (pandas, scipy, matplotlib/seaborn) or R for data analysis - Data Analysis: Experience with exploratory data analysis and creating actionable insights from complex datasets - AI/ML Familiarity: Understanding of LLM evaluation methods and quality metrics - Tools: Comfortable working with Excel, data visualization tools (Tableau/Looker), and SQL ## Preferred Qualifications - Experience with AI/ML model evaluation or quality assurance - Background in finance or willingness to learn finance domain concepts - Experience with multi-dimensional failure analysis - Familiarity with benchmark datasets and evaluation frameworks - 2-4 years of relevant experience