Account Manager
4 days ago
Carlsbad
Job Description Nursing Software Company Seeks Full-Time Customer Service Account Rep Fast-growing company with opportunity for advancement Responsibilities include: • Assist Director of Operations and Director of Business Developemnt with day-to-day administrative activities, • Make outbound calls and emails to maintain existing customer relationships, • Research long-term care industry regulations and guidelines, • General data entry, • Develop and grow long-lasting relationships with prospective clients., • On-boarding new client information accurately, maintaining client relationships, and executing presentations flawlessly and mailing out packages., • Create and monitor contracts to potential new clients., • File and monitor grant application on behalf of clients., • Schedule calls, consultations, and meetings to meet with potential new and existing clients., • Attend client meetings to develop and expand relationships with clients by addressing the client’s needs., • Build and solidify relationships with clients through interaction on assigned accounts., • Monitor and evaluate company trends for prospecting needs., • Based on industry trends, work and strategize with other departments to come up with ideas that’ll best support company goals, • Manage daily accounts of clients, including processing contracts, setting up education calendars, creating company/facility/staff profiles, managing status of grant applications, monitor grant expirations and openings., • Manage the renewal process for all assigned clients reviewing usage and prior grant applications, aiding in obtaining updated information, handling grant applications, obtaining new user agreement with renewal pricing., • Document conversations and information provided to and for clients., • Communicate and share information with fellow team members regarding client issues and client status., • Monitor inventory levels and suggest order quantities to management., • Provide customer feedback and reports on customer needs, problems, interests, competitive activities, and potential for new services to Director of Operations and Director of Business Deveelopment, • Make outbound calls to existing customers to follow up on system and needs., • Maintain working relationships with existing clients to ensure exceptional service and identification of potential new opportunities., • Expedite the resolution of customer problems and complaints to maximize satisfaction., • Communicate and assist with shipping new client Welcome packages., • Updating paperwork, maintaining documents and word processing., • Helping organize and maintain office common areas., • Creating, maintaining, and entering information into databases., • Serve as a liaison for internal and external clients, including screening phone calls, facilitating client communications to the appropriate client service staff, and following up with clients, when appropriate, • Submit and monitor service requests for IT., • Handle vendor/purchasing transactions such as obtaining quotes, placing orders, payment submissions, tracking and corrections., • Responsible for other administrative duties as required within the department. Requirements: • Minimum of high school diploma (Bachelor’s degree preferred), • Exceptional listening, communication, interpersonal, and presentation skills, • Strong organizational skills, including filing (hard copy and electronic information), task prioritizing, task tracking, customer database, etc., • Judgement and ability to plan and prioritize to effectively manage workload., • Ability to handle sensitive situations and confidential information with discretion., • Good problem solving and analytical skills; ability to identify process improvement suggestions, make decisions quickly and effectively and strong multitasking abilities, • Detail oriented capability, including the ability to handle activities effectively with thought toward outcome and process, to ensure that your work is accurate and trustworthy., • The capability to thrive in an independent environment, but also an exceptional team player. Ability to work well under limited supervision., • Keen sense of urgency, resilience, and desire to achieve at a high level, self-motivating and goal-oriented mindset., • A fast learner with the desire to learn about the business and products., • Familiarity with Microsoft office suites (Word, Excel, Outlook, PowerPoint), • Good attendance and punctuality Please provide a resume. Please have references and writing samples available upon request. Job Type: Full-time