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Job DescriptionDescription: Job Summary: The Technical Support Analyst I is part of a high-paced customer-facing team which supports Geographic Solutions’ Virtual OneStop® application. The position requires strong troubleshooting, analytical skills, and can work under high pressure as part of a team or alone. Under supervision, carries out the procedures to ensure timely and accurate resolution for clients. Responsible for providing as the primary interface with our clients and to assist them with defining problems they might experience in the company’s web-based applications. Once a problem is identified, ensure the problem description is properly documented in the company’s ticketing system and assigned to the correct team for resolution. Viable candidates must be willing to work onsite at GSI's headquarters in Palm Harbor, Florida daily. Requirements: Duties and Responsibilities: • Monitor real-time error logging for Production level systems., • Process Online Project Communication (OPC) tickets, • Answer inbound calls from customers, • Troubleshoot issues with the company’s web-based application., • Provides excellent customer service, including excellent communications, and responsive follow-through., • Prioritize issues of varying severity and manage the resolution of all issues within the accepted service levels., • Collaborating with peers to resolve client issues, • Analyzing technical trends and providing feedback to their Team Lead, • Adhere to company policies and procedures, • Conduct to reflect a professional attitude and actions, • Willing to do shift work as required, • Other duties and special projects as assigned Work Experience / Knowledge: • Proficient in functionality of assigned projects and PC skills, • Ability to use analytical skills to research and document issues, • Ability to seek appropriate resources or mentors on projects, • Ability to re-create client issues and document test paths, • Excellent written and verbal communication skills, which are used with team members and clients in the form of phone calls, formal training, and mentoring, • Associate degree, • Testing methodologies and theory, • Microsoft SQL server understanding, • Windows Operating Systems understanding, • PC hardware configuration understanding, • Microsoft Office proficiency, • Reliable Transportation

Job DescriptionDescription: Job Summary: This role will formulate and define system scopes and objectives based on both user needs and a thorough understanding of business systems and industry requirements. THIS IS A HYBRID POSITION. CANDIDATE MUST COME TO WORK AT CORPORATE OFFICE IN PALM HARBOR, FL. A MINIMUM OF 2 DAYS A WEEK. Qualifications Summary: The ideal Business Analyst will possess Unemployment Insurance experience. Prior BA experience is desired, however, a qualified candidate has experience in Unemployment Insurance programs along with performance responsibilities at Federal and/or State level will be considered. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines. The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software Engineers, Developers, Project Managers and QA staff for support and collaboration of client specific deliverables. Duties and Responsibilities: • Analyze business and user needs, specifically related to interfaces involving third party or outside systems, document requirements and translate both into proper specifications for each project., • Coordinate and meet with clients and business leaders, as well as working closely with software architects and development teams to ensure that the direction, scope and dependencies are identified and documented., • Possess strong knowledge of both project management and the software development lifecycle (SDLC) of large-scale development projects., • Translate business requirements into concise system requirements for use by the software architects and development teams., • Extensive understanding of multiple functional areas related to complex projects and the ability to identify and quantify business process improvements along with system improvements through the use of technology is critical., • Foster productive communication between technical and non-technical audiences to ensure that technology solutions fulfill the business needs., • Identify, document and diagram business requirements and processes., • Knowledge of project management methodologies and practices., • Assist with validation and testing of interfaces written to the design specification Requirements: Communication Skills: • Excellent written and oral communication skills, • Facilitate team and client meetings effectively, • Keep the client and project team well informed of project status, issues and issue mitigation strategies, • Resolve and/or escalate issues in a timely fashion, • MS SQL server (2000/2005/2008) and query knowledge is essential, • Testing of applications written to the design specifications written., • Ability to track data through the database as it relates to the application, • Possess a general understanding of application programming, database and system design, • Understanding of Internet, Intranet, Extranet and client/server architectures, • Inspire coworkers to attain goals and pursue excellence, • Manage the process of innovative change effectively, • Consistently acknowledge and appreciate each team member’s contributions, • Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements, • Coordinate client training with training staff and assist where necessary, • Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project, • Knowledge of relational databases and basic SQL query techniques, • Must have experience interfacing with customers, internal managers and staff, • Strong interpersonal and relationship management skills, • Strong oral and written communication skills with an attention to detail, • Strong leadership skills with a proven past to drive results and affect change, • Knowledge of the software development life cycle, • Required travel to visit client sites, attend National Conferences and/or assist in Marketing presentations which are assigned by Manager when appropriate.

Job DescriptionDescription: Job Summary: This role will formulate and define system scopes and objectives based on both user needs and a thorough understanding of business systems and industry requirements. Qualifications Summary: The ideal Business Analyst will have prior BA experience in an IT/software setting. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines. The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software Engineers, Developers, Project Managers and QA staff for support and collaboration of client specific deliverables. Requirements: Duties and Responsibilities: • Analyze business and user needs, specifically related to interfaces involving third party or outside systems, document requirements and translate both into proper specifications for each project., • Coordinate and meet with clients and business leaders, as well as working closely with software architects and development teams to ensure that the direction, scope and dependencies are identified and documented., • Possess strong knowledge of both project management and the software development lifecycle (SDLC) of large-scale development projects., • Translate business requirements into concise system requirements for use by the software architects and development teams., • Extensive understanding of multiple functional areas related to complex projects and the ability to identify and quantify business process improvements along with system improvements through the use of technology is critical., • Foster productive communication between technical and non-technical audiences to ensure that technology solutions fulfill the business needs. Responsibilities include, • Identify, document and diagram business requirements and processes., • Knowledge of project management methodologies and practices., • Assist with validation and testing of interfaces written to the design specification Communication Skills: • Excellent written and oral communication skills, • Facilitate team and client meetings effectively, • Keep the client and project team well informed of project status, issues and issue mitigation strategies, • Resolve and/or escalate issues in a timely fashion, • Effectively communicate relevant project information to superiors Technical: • MS SQL server (2000/2005/2008) and query knowledge is essential, • Testing of applications written to the design specifications written., • Ability to track data through the database as it relates to the application, • Review of all customer change orders, update requirements documents, and make recommendations regarding the implementation of the request modifications. PLUS: • Possess a general understanding of application programming, database and system design, • Understanding of Internet, Intranet, Extranet and client/server architectures, • Ability to analyze system requirements relative to the base software functionality and configuration Leadership: • Inspire coworkers to attain goals and pursue excellence, • Manage the process of innovative change effectively, • Identify opportunities for improvement and make constructive suggestions for change Teamwork: • Consistently acknowledge and appreciate each team member’s contributions, • Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements, • Coordinate client training with training staff and assist where necessary, • Prepare and deliver training updates via webinars Knowledge and Skills: • Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project, • Knowledge of relational databases and basic SQL query techniques, • Must have experience interfacing with customers, internal managers and staff, • Strong interpersonal and relationship management skills, • Strong oral and written communication skills with an attention to detail, • Strong leadership skills with a proven past to drive results and affect change, • Knowledge of the software development life cycle, • Bachelor’s Degree in business or related field, or equivalent experience preferred Travel: • May be required to visit client sites, attend National Conferences and/or assist in Marketing presentations which are assigned by Manager when appropriate. Equal Opportunity Employer. M/F/D/V

Job DescriptionDescription: Job Summary: The Project Manager Team Lead is a head of any project whose main duty is to plan, organize lead and control the project efficiently and effectively. The Project Manager Team Lead is responsible for planning the work required for a project while ensuring all deliverables are met on time. Deliverables can be required as part of the Deliverables Matrix, Module List, RFP, contract or any document where requirements are listed. The Project Manager Team Lead must manage a project in all phases from Inception to Maintenance with minimal assistance. A Project Manager Team Lead is required to have a proven record of success in your previous projects. Additional qualifications include experience in reviewing and updating proposals which might include contributing original content, conducting demos and providing training, coaching and guidance to less experienced co-workers. The Project Manager Team Lead can be called upon to participate in interviews and evaluate prospective Project Managers. When a new Project Manager arrives on the job, The Project Manager Team Lead provides orientation to acquaint them with their organization and its operating routines. In addition, the Project Manager Team Lead trains the new employees in organization and office procedures. The Project Manager Team Lead is also responsible for meeting with other department team to discuss gaps in policies, develop and implement new company policies to ensure the projects are delivered on time and at or below budget. It is a key job function to keep all department involved personnel informed of project tasks progress and any potential problems. Often, this communication takes the form of verbal communication in meetings and progress reports. In addition to the above mentioned, the Project Manager Team Lead is responsible for the Project Management of State and Regional clients and the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The person would be accountable for leading and managing the implementation of workforce development software solutions for Workforce Development customers. Responsibilities will also include managing workforce development or Unemployment Insurance software products for Virtual One Stop and Virtual Labor Market Information clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions. THIS IS CURRENTLY A HYBRID POSITION. CANDIDATE MUST WILLING TO WORK AT THE CORPORATE OFFICE IN PALM HARBOR, FL. MINIMUM OF 2 DAYS A WEEK. Qualifications Summary: The successful candidate will have significant workforce development/Unemployment Insurance/Labor Market Information knowledge and managerial experience. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines. The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables. Project Management: • Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation, • Coordinate designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan, • Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable, • Oversight and management of the day-to-day operational aspects of one or more projects, • Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns, • Coordinate delivery of development and production releases that meet quality assurance standards, • Assist technical team in specifying design and development tasks, • Assist quality assurance team in creating test plans and testing efforts, • Review deliverables prepared by the team before passing to the client, • Effectively apply project management methodology and enforce project standards, • Ensure project documents are complete, current, and stored appropriately Communication: • Excellent written and oral communication skills, • Facilitate team and client meetings effectively, • Keep the client and project team well informed of project status, issues and issue mitigation strategies, • Resolve and/or escalate issues in a timely fashion, • Effectively communicate relevant project information to superiors Technical: • Possess a general understanding of application programming, database and system design, • Understanding of Internet, Intranet, Extranet and client/server architectures, • Ability to analyze system requirements relative to the base software functionality and configuration, • Write software requirements based upon analysis of clients needs, • MS SQL server and query knowledge Leadership: • Inspire coworkers to attain goals and pursue excellence, • Manage the process of innovative change effectively, • Identify opportunities for improvement and make constructive suggestions for change Teamwork: • Consistently acknowledge and appreciate each team member’s contributions, • Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements, • Coordinate client training with training staff and assist where necessary, • Prepare and deliver training updates via webinars, • Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida Client Management: • Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone, • Manage day-to-day client interaction, and investigate and answer client questions, • Obtain, discuss, and follow-through with feedback from the client, • Set and manage client expectations, • Continually seek opportunities to increase customer satisfaction and deepen client relationships, • Build a knowledge base of each client’s organization and objectives Requirements: Knowledge and Skills: • Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project, • Knowledge of relational databases and basic SQL query techniques, • Must have experience interfacing with customers, internal managers and staff, • Strong interpersonal and relationship management skills, • Strong oral and written communication skills with an attention to detail, • Strong leadership skills with a proven past to drive results and affect change, • Prior experience within the workforce development system with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Opportunity Act, Trade Adjustment Assistance, Labor Market Information or Unemployment Insurance., • Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements, • Ability to prepare presentations and conduct training sessions at the annual User’s Conference or for customer specific needs., • Knowledge of the software development life cycle, • Bachelor’s Degree in business or related field, or equivalent experience preferred, • PMP, CAPM certification, CSM, PMI-ACP or formal project management training preferred

Job DescriptionDescription: Job Summary: Responsible for the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The ideal candidate will be accountable for leading and managing the implementation of workforce development and/or software solutions for state and regional clients. Responsibilities will also include managing workforce development and/or Unemployment Compensation software products for Virtual One Stop clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions. Viable candidates must be willing to travel onsite at GSI's headquarters in Palm Harbor, Florida for New Hire Orientation and as needed. Qualifications Summary: The successful candidate will have significant workforce development and/or unemployment compensation experience. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines. The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables. Requirements: Project Management: • Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation, • Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan, • Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable, • Oversight and management of the day-to-day operational aspects of one or more projects, • Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns, • Coordinate delivery of development and production releases that meet quality assurance standards, • Assist technical team in specifying design and development tasks, • Assist quality assurance team in creating test plans and testing efforts, • Review deliverables prepared by the team before passing to the client, • Effectively apply project management methodology and enforce project standards, • Ensure project documents are complete, current, and stored appropriately Communication: • Excellent written and oral communication skills, • Facilitate team and client meetings effectively, • Keep the client and project team well informed of project status, issues and issue mitigation strategies, • Resolve and/or escalate issues in a timely fashion, • Effectively communicate relevant project information to superiors Technical: • Possess a general understanding of application programming, database and system design, • Understanding of Internet, Intranet, Extranet and client/server architectures, • Ability to analyze system requirements relative to the base software functionality and configuration, • Write software requirements based upon analysis of clients needs, • MS SQL server and query knowledge Leadership: • Inspire coworkers to attain goals and pursue excellence, • Manage the process of innovative change effectively, • Identify opportunities for improvement and make constructive suggestions for change Teamwork: • Consistently acknowledge and appreciate each team member’s contributions, • Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements, • Coordinate client training with training staff and assist where necessary, • Prepare and deliver training updates via webinars, • Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida Client Management: • Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone, • Manage day-to-day client interaction, and investigate and answer client questions, • Obtain, discuss, and follow-through with feedback from the client, • Set and manage client expectations, • Continually seek opportunities to increase customer satisfaction and deepen client relationships, • Build a knowledge base of each client’s organization and objectives Knowledge and Skills: • Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project, • Knowledge of relational databases and basic SQL query techniques, • Experience interfacing with customers, internal managers and staff, • Strong interpersonal and relationship management skills, • Strong oral and written communication skills with an attention to detail, • Strong leadership skills with a proven past to drive results and affect change, • Experience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance, • Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements, • Ability to prepare presentations and conduct training sessions at the annual User’s Conference, • Knowledge of the software development life cycle, • Bachelor’s Degree in business or related field, or equivalent experience

Job DescriptionWe are looking for a skilled IT/SDLC Business Analyst to join our team in Clearwater, Florida. In this role, you will bridge the gap between business needs and technical solutions, ensuring seamless collaboration across teams. The ideal candidate will bring expertise in the Property & Casualty insurance industry and thrive in a fast-paced SaaS environment. Responsibilities: • Analyze business processes and workflows to identify areas for improvement and align them with technical solutions., • Collaborate with cross-functional teams, including developers, QA, product managers, and client stakeholders, to gather and refine requirements., • Translate business needs into detailed user stories and acceptance criteria for development teams., • Utilize tools such as Microsoft Office and Azure DevOps to track and manage projects effectively., • Conduct gap analyses to ensure alignment between current systems and desired outcomes., • Provide support for occasional after-hours releases or client-specific needs., • Ensure high-quality deliverables by applying strong attention to detail and problem-solving skills., • Assist in development testing and quality assurance processes to validate system functionality., • Stay informed about cloud-based SaaS platforms and hybrid architectures to better support client needs., • Foster strong communication and collaboration to resolve misunderstandings and drive project success.• Proficiency in Microsoft Office and Azure DevOps, with a strong technical aptitude., • Exceptional communication skills, both written and verbal, to facilitate clear understanding across teams., • Ability to grasp end-to-end system workflows and translate them into structured user stories., • Strong analytical and problem-solving capabilities to address complex challenges., • 3–5 years of experience in the Property & Casualty insurance industry., • Familiarity with Agile methodologies and experience working in Agile SDLC environments., • Prior experience in customer service, quality assurance, or underwriting within the P& C insurance sector is a plus., • Self-motivated and adaptable, with a commitment to delivering high-quality work in a fast-paced environment.

Job DescriptionDescription: Job Summary: The Information Security Analyst will be responsible for directly supporting one or more of the following programs: Vulnerability Management (VM), Digital Forensics and Incident Response (DFIR), Tool Administration. Viable candidates must be willing to work onsite at GSI's headquarters in Palm Harbor, Florida daily. Key Responsibilities: • Understanding general network infrastructure concepts, • Assisting with the configurations and deployments of new tools and features to existing toolsets, • Monitor and/or administer one or more Information Security tools, • Participates in the enforcement of Information Security policies, procedures and standard practices, • Conducting routine log analysis, • Analyzing and responding to findings appropriately, potentially during after-hours, based on the criticality, • Documenting findings in documents and/or a ticketing system, • Assisting in technical document creation, such as Standard Operating Procedures (SOPs), • Participating in regular meetings with internal stakeholders, • Occasionally creating and presenting presentations relevant to Information Security, • Work with auditors, both internal and external, to provide evidence of compliance, • Know or be willing to learn Information Security frameworks, • Participating in training events, seminars, and obtaining certifications, • Supporting other internal stakeholders, such as the Security Operations Center (SOC) and Network Operations Center (NOC) as needed Requirements: Work Experience / Knowledge: • 1 – 2 years of relevant experience, • Knowledge of various security methodologies and processes, and technical security solutions (SIEM, IDS/IPS, Firewall Solutions, etc.), • Knowledge of TCP/IP Protocols, network analysis, and network/security applications, • Basic proficiencies in Forensics and Malware Analysis (file signatures, tool sets, recovering data, analyzing memory, analyzing binaries), • Familiarity with different Operating Systems, • Knowledge of common Internet protocols and applications, • General familiarity of industry compliance frameworks (NIST, ISO, HITRUST) Qualifications / Certifications: • Bachelor’s degree in Computer Science, Information Technology, or Cyber Security, or a related field OR High School diploma and relevant industry training and certifications, • Relevant industry certifications are a plus, such as:, • EC-Council Certified Ethical Hacker (CEH), CompTIA PenTest+, CompTIA Security+, CompTIA Network+, (ISC)² Systems Security Certified Practitioner (SSCP), or GIAC Security Essentials (GSEC) Special Requirements: • Must be proficient in the English language, both written and verbal, • May also be assigned various projects and tasks as needed, • Sitting for long periods of time, • Ability to lift 50 pounds Equal Opportunity Employer. M/F/D/V

Job Description Hire date for this position is ASAP with matching candidates interviewing with our end client the last week of March. If you're a savvy SAP Business Systems Analyst in the IT world, have at least 3 years of professional experience, and looking for a full time position. APPLY NOW. We are looking for a skilled SAP Systems Analyst to join our team in Clearwater, Florida. In this role, you will leverage your expertise to analyze business processes, recommend system improvements, and support ERP configurations to enhance operational efficiency. This position offers an excellent opportunity to contribute to a growing organization while driving impactful changes. Responsibilities: • Examine and document existing business processes to identify areas for improvement., • Align organizational workflows with SAP system capabilities to optimize operations., • Propose enhancements to system usage and business workflows to increase efficiency., • Facilitate the implementation of system updates and changes as needed., • Provide ongoing support for current SAP system implementations and configurations., • Collaborate on future business expansion projects and introduce innovative operational strategies., • Deliver technical assistance and solutions to address system-related challenges., • Gather and analyze requirements to ensure alignment with organizational objectives., • Conduct system configurations and resolve technical issues related to SAP., • Ensure smooth integration of business processes with ERP solutions., • Proven experience with SAP Business ByDesign or similar ERP systems., • Strong background in business process improvement and engineering., • Demonstrated ability to provide technical support and solve complex system issues., • Familiarity with SAP configuration and ERP solutions., • Excellent analytical and problem-solving skills., • Ability to connect business processes to SAP systems effectively., • Customer-focused approach with the ability to offer constructive alternatives., • Strong written and verbal communication skills to collaborate across teams.

Job DescriptionDescription: Job Summary: The Information Security Analyst will be responsible for directly supporting one or more of the following programs: Vulnerability Management (VM), Digital Forensics and Incident Response (DFIR), Tool Administration, Tool Documentation and/or Procedural Documentation drafting. GSI is a highly dynamic environment and as such the successful employee will adequately manage competing priorities in a growing department. Information Security analysts ensure that the organization is adequately aligning with the information security frameworks that GSI has established. Viable candidates must be willing to work onsite at GSI's headquarters in Palm Harbor, Florida daily. Key Responsibilities: • Understanding of network infrastructure concepts, • Assisting with the configurations, engineering and deployments of new tools and features to existing toolsets, • Monitor and/or administer two or more Information Security tools, • Participates in the enforcement of Information Security policies, procedures and standard practices, • Conducting routine log analysis, • Analyzing and responding to findings appropriately, potentially during after-hours, based on the criticality, • Documenting findings in documents and/or a ticketing system, • Assisting in technical document creation, such as Standard Operating Procedures (SOPs) and Tool Documentation, • Participating in regular meetings with internal stakeholders including team leads and managers, • Creating and presenting presentations relevant to Information Security, • Work with auditors, both internal and external, to provide evidence of compliance, • Know or be willing to learn Information Security frameworks, • Participating in training events, seminars, and obtaining certifications, • Supporting other internal stakeholders, such as the Security Operations Center (SOC) and Network Operations Center (NOC) as needed, • Leading Security Incident calls and response teams Requirements: Work Experience / Knowledge: • 1 – 3 years of relevant experience, • Knowledge of various security methodologies and processes, and technical security solutions (SIEM, IDS/IPS, Firewall Solutions, etc.), • Knowledge of TCP/IP Protocols, network analysis, and network/security applications, • Basic proficiencies in Forensics and Malware Analysis (file signatures, tool sets, recovering data, analyzing memory, analyzing binaries), • Knowledge of different Operating Systems, • Knowledge of common Internet protocols and applications, • Bachelor’s degree in Computer Science, Information Technology, or Cyber Security, or a related field OR High School diploma and relevant industry training and certifications, • Ability to excel in a fast paced and rapidly changing environment, • Strong work ethic with attention to detail, • Detail-oriented with a commitment to maintaining the highest standards of integrity and ethics, • Must be proficient in the English language, both written and verbal, • May also be assigned various projects and tasks as needed, • Sitting for long periods of time, • Ability to lift 50 pounds Equal Opportunity Employer. M/F/D/V

Job Description ABOUT US Green Courte Residential Holdings is an exciting, fast-growing company headquartered in Clearwater, Florida. We are an affiliate company of Green Courte Partners, a private equity real estate investment firm focused on building industry-leading companies within niche real estate sectors. Within our Residential portfolio, we own and operate 21 active adult/independent living senior housing communities (True Connection Communities) and 21 land lease communities (Windward Communities) throughout the United States with a total of over 7,500 home sites and 3,300 senior living units. SUMMARY As a key member of the Applications Team, the Senior Applications Analyst drives operational efficiency in a high energy, fast paced environment by owning the functional and technical health of the company’s core business applications, including the customer relationship management, property management, and financial planning applications. In this role, the Senior Applications Analyst will work closely with the company’s IT, operations, sales and marketing, finance, and analytics teams to ensure business applications deliver high operating performance and business data is cleanly collected and integrated between systems. The role reports to the Applications Lead and has a direct impact on the operating efficiency and profitability of all real estate investments. REQUIRED BUSINESS SKILLS • Stakeholder Liaison: Act as the primary technical point of contact for department heads and vendors. You translate "business speak" into technical specifications for developers., • Project Leadership: Oversee large-scale system implementations using modern SDLC frameworks. You steer projects through ambiguity, on time and within budget., • Strategic Thinking: Have a deep understanding of how each application fits into the entire company ecosystem and how this relates to value., • Financial Literacy: Understanding of cost-benefit analyses, OpEx vs. CapEx, and how architectural decisions impact the bottom line., • Customer Partnership: Close collaboration with vendors and internal teams to resolve complex issues. You show empathy toward your end users and give them intuitive solutions that abstract away complexity., • System Design & Optimization: Lead the analysis, design, and implementation of complex enterprise systems. You don’t just fix bugs; you re-architect workflows to prevent them., • Application & Data Architecture: Understanding how different software systems talk to each other (APIs, microservices) and how data flows through the organization., • Workflow Automation: Identify process inefficiencies and design automated workflows to optimize business processes., • Security & Compliance: Manage user permissions and security roles to ensure SOX compliance and data integrity across all platforms. REQUIRED EDUCATION and EXPERIENCE • A bachelor’s degree in computer science or information systems; 2-4 years of relevant work experience., • Ability to focus on a problem at hand while considering the overarching company strategy, • Openness to all solutions and ability to build conviction in a solution based on evidence, • Comfortability working in ambiguous problem spaces PREFERRED SKILLS • Prior experience in real estate, specifically the residential / multi-family sector, • Knowledge of database management and SQL, • Experience with modern project management methodologies (Agile, Scrum, etc.), • Experience with business intelligence and reporting tools, • Have knowledge of ITIL or other IT service management frameworks, • Have experience implementing knowledge management systems and/or intranets

Job DescriptionDescription: Job Summary: The Systems Documentation Analyst is responsible for discovering, analyzing, and documenting existing systems, business processes, and operational rules to build a comprehensive and accurate knowledge base of system functionality. Working closely with business stakeholders, product teams, engineering, QA, and operations, the role captures both explicit and undocumented system behavior and translates operational knowledge into clear, structured documentation that aligns business rules, functional requirements, and technical architecture. This role leads the creation and maintenance of functional and technical documentation such as process flows, use cases, data models, integrations, and system interactions. The analyst also establishes documentation standards and governance, maintains centralized repositories and version control, and ensures documentation stays current as systems evolve. Acting as a bridge between business and technical teams, the position facilitates knowledge-gathering workshops, supports impact analysis for system changes, and helps reduce operational risk by replacing tribal knowledge with structured, traceable documentation that supports QA, onboarding, audits, and change management. THIS IS CURRENTLY A HYBRID POSITION. CANDIDATE MUST WILLING TO WORK AT THE CORPORATE OFFICE IN PALM HARBOR, FL. MINIMUM OF 2 DAYS A WEEK. Duties and Responsibilities: System Discovery & Analysis • Conduct comprehensive reviews of existing systems, workflows, and integrations, • Analyze current-state business processes, system behavior, and data flows, • Identify undocumented functionality, implicit business rules, and system dependencies, • Elicit, validate, and formally document business rules (explicit and implicit), • Translate operational knowledge into structured rule catalogs, • Map business rules to system functionality and data elements, • Maintain traceability between requirements, rules, and system components, • Produce detailed functional specifications, including:, • Process flows, • Use cases / user stories, • System interfaces, • Exception handling scenarios, • Document user roles, permissions, and access logic, • Define functional dependencies and cross-module impacts, • Document system architecture at a high level (in partnership with technical teams)., • Capture:, • Data models and data dictionaries, • API/interface specifications, • Integration points, • Batch jobs and system triggers, • Configuration settings, • Ensure technical documentation aligns with functional and business documentation., • Establish and maintain documentation standards, templates, and naming conventions., • Create a centralized repository and version control process, • Partner with:, • Business Analysts, • Team Leads, • Developers, • QA/testing, • Operations, • Facilitate workshops to extract undocumented system knowledge, • Update documentation proactively as system changes occur., • Support release planning with documentation impact analysis., • Maintain historical versions of system documentation., • Identify documentation gaps that create operational or compliance risk., • Recommend process improvements to reduce reliance on tribal knowledge, • Experience analyzing complex enterprise systems, including workflows, integrations, data flows, and system dependencies, • Proven ability to discover and document undocumented or legacy systems, processes, and business rules, • Experience developing and maintaining functional and technical documentation such as process flows, use cases, system specifications, and data documentation, • Strong ability to elicit, analyze, and document business processes and rules, including implicit operational knowledge., • Experience translating business processes into structured documentation (e.g., process maps, user stories, rule catalogs) and maintaining traceability between requirements, rules, and system components., • Working knowledge of system architecture concepts, including application layers, APIs, integrations, batch processing, and configuration-driven systems., • Experience with documentation and collaboration tools such as Confluence, SharePoint, Notion, or similar knowledge management platforms., • Familiarity with diagramming and process modeling tools (e.g., Visio, Figma)., • Utilization of AI tools to support documentation development and maintenance., • Experience with requirements management or tracking tools such as Jira, Azure DevOps, or similar., • Understanding of Agile, Scrum, or hybrid delivery environments., • Analytical & Communication Skills, • Strong analytical and problem-solving skills with the ability to understand complex systems and translate them into clear documentation., • 5+ years of experience in Business Analysis, Systems Analysis, Technical Documentation, or Process Analyst roles., • Bachelor’s degree in one of the following or a related field: Information Systems, Computer Science, Business Analytics, Systems Engineering, or Information Technology., • May also be assigned various projects and tasks as needed

Job Description POSITION SUMMARY: Works under the direction of the Product Manager in support of strategic departmental and corporate objectives through successfully supporting and coordinating all aspects of the SoftMedia product regarding product requirements, development of product technical documentation, development and implementation of product test plans, internal and client training programs, support of alpha and beta product releases, implementation of clients and support of implementation and live clients. DUTIES AND RESPONSIBILITIES: Product Development Responsibilities: • Adheres to and enforces SCC Corporate Operating Procedures and Departmental Operating Procedures., • Supports Good Manufacturing Practices as defined by SCC., • Works with SCC Marketing and Sales departments, focus groups, and other domain experts to identify and support new product opportunities and features., • Assist in documenting product requirements, adhering to the SCC standard for preparing the Product Use Cases., • Works closely with the Product Manager or Business Analyst and other members of the product development team to provide product training throughout the development cycle., • Works closely with the Product Manager or Business Analyst to perform Development Testing to evaluate interim software deliveries to ensure that the delivered product meets stated product requirements., • Works closely with the Product Manager to provide domain expertise to develop the System Requirements Specification., • Works closely with the QC team during product validation to ensure that the delivered product adheres to and meets the stated product requirements., • Performs Acceptance Testing during product validation to ensure that the delivered product adheres to and meets the stated product requirements., • Facilitates product knowledge transfer to Implementation, Client Support, and Sales and Marketing staff through documentation and training., • Under the direction of the Product Manager, reviews client/prospect requirements, studies feasibility, and documents accepted Software Change Requests per SCC SOP., • Reviews prepared product documentation for accuracy and completeness, including training and user manuals, as well as release notes., • Provides support and implementation services to clients, investigating and resolving software and hardware issues., • Responsible for proper coordination of SCC and client efforts to ensure the successful implementation of SoftMedia. JOB SPECIFICATIONS: Education Required: A four-year degree in the applicable healthcare-related field is desirable. Relevant experience may be substituted on a year-for-year basis for the degree. An advanced degree in the applicable discipline, business, or computer science is highly desirable. Experience Required: Previous experience with computerized healthcare applications, including requirements specification, file building, and use, is highly desirable. Skills Required: Ability to work independently while performing effectively in a team environment Ability to define priorities and respond accordingly in a rapidly changing environment. Excellent analytical and problem-solving skills. Excellent oral, written, and presentation communication skills. Excellent interpersonal skills. Excellent organizational skills. Travel Required: 25% or less travel is required. Will travel to implement clients, attend professional meetings, and occasionally in support of Sales activities.

Job DescriptionSyms Strategic Group (SSG) is seeking a talented Senior Software Test Manager Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Military Veterans are highly encouraged to apply!Essential Duties and ResponsibilitiesNOTE: This is NOT an SQA tester position. Candidates MUST have strong programming skills, often in languages such as C#, .Net, Java, or Python. • Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements, • Develop test plans, test schedule, and approach, • Write test cases and scripts and identifies data for test scenarios, • Conduct a walk through on test case(s)/script(s) with Test Managers, Requirement Leads, Project Managers, and Development Leads, • Perform and lead tests and software and/or Information Technology (IT) systems to ensure proper operation and freedom from defects, • Perform verification activities on work products using defined methods, procedures, and criteria with an appropriate verification environment, • Document and communicate test results, • Support analysis of test results and resolution of open issues, • Document and communicate test results, • Support analysis of test results and resolution of open issues, • Document and work to resolve all complex problems, • Report progress on problem resolution to management, • Devise improvement to current procedures and develop models of possible future configurations, • Create daily test metrics and reporting, • Occasionally perform other IT systems engineering activities such as requirements, design, installation, operation, sustainment, and support, • Apply technical principles, theories, and concepts in the field, • Receive assignments in the form of objectives and establish goals to meet outlined objectives, • Provide direction to employees according to established policies and management guidance, • Measure whether objectives have been met, • Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors, • Ensure that solutions are imaginative, thorough, practicable, and consistent with organizational objectives, • Independently determine and develop approach to solutions, • Review work upon completion for adequacy in meeting objectives, • Demonstrate good judgment in selecting methods and techniques for obtaining solutions, • Contribute to completion of specific programs and projects, • Perform frequent inter-organizational and outside customer contacts, • Represent organization in providing solutions to difficult technical issues associated with specific projects Required Skills and Experience, • Strong programming skills, often in languages such as C#, Java, or Python, • A proven track record of working on complex software projects and ensuring high-quality deliverables, • Experience in both manual and automated testing, • Experience with Agile/Scrum methodologies and understanding of the Software Development Life Cycle (SDLC), • Proficiency in writing and executing test cases, test scripts, and test plans, • Strong knowledge of test automation frameworks and tools (e.g., Selenium, TestNG, JUnit, QTP, LoadRunner), • Experience with continuous integration/continuous deployment (CI/CD) tools (e.g., GitHub Actions), • Familiarity with version control systems (e.g. Git and Subversion), • An understanding of performance testing and tools (e.g., JMeter and Gatling), • Experience with defect tracking and management tools (e.g. JIRA and Bugzilla), • Knowledge of database and SQL for validating stored data, • Experience in testing web applications, Application Programming Interfaces (APIs), and services, • An understanding of security testing practices and tools, • Experience with different types of testing, including functional, regression, integration, system, usability, and User Acceptance Testing (UAT), • Excellent analytical and problem-solving skills, • Strong communication and collaboration abilities, • An ability to work independently and as part of a team, • An attention to detail and commitment to delivering high-quality work, • An ability to prioritize multiple tasks and meet deadlines, • An ability to mentor and guide junior testers, • An ability to understand business requirements and translate them into effective test scenarios, • Experience with test management tools, • Knowledge of DevOps practices and tools, • An ability to conduct test reviews and provide constructive feedback, • X.12 medical claims (837, 834, 277, etc)A familiarity with cloud-based testing platforms (e.g., Amazon Web Services (AWS) and Azure)Formal EducationBachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field and 10 or more years of experience.Citizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES:, • SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered., • Recruiters or Third parties will not be considered., • This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, NJ, or NY will not be considered., • This is a W2 position., • All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic informati Powered by JazzHR S7kag4iN0U

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