Franchise Launch Coach [Business Coach]
hace 19 días
Dunedin
Job Description About Big Frog Big Frog Custom T-Shirts & More is a growing franchise system specializing in custom apparel, branded merchandise, and personalized service. Our independently owned stores help businesses, schools, nonprofits, events, teams, and local organizations bring their brands to life through custom decorated products. At Big Frog Franchise Group, our support center team provides the training, systems, operational guidance, vendor support, marketing tools, and technology support our store owners need to successfully launch and grow their local businesses. As Big Frog continues to grow, we are looking for a highly organized, people-focused, operationally minded coach to help new and transferring store owners start strong. Position Summary The Franchise Launch Coach supports Big Frog store owners as they prepare to open, take over, or relaunch a store and move through their first several months of operation. This role focuses on owner readiness, training reinforcement, operational execution, early business habits, and post-launch ramp-up. The ideal candidate is a strong communicator, practical coach, organized follow-up person, and natural teacher who can help owners turn training, systems, and expectations into real-world execution. Key Responsibilities Owner Readiness & Launch Preparation • Support new franchise owners, and resale owners as they prepare to open, take over, or relaunch a Big Frog store., • Help owners understand launch expectations, training requirements, operational standards, and key milestones., • Meet regularly with owners during the launch preparation period to assess readiness, confidence, and progress., • Coordinate with Big Frog’s pre-opening team to stay informed on store timeline, equipment status, buildout progress, and opening or transition date expectations., • Identify owner-side readiness gaps before opening or transfer., • Escalate concerns when an owner or team may not be prepared to operate successfully., • Help ensure the owner understands the responsibilities of operating a Big Frog store before launch. Training Reinforcement • Help owners apply what they learn through Big Frog University, Centers of Excellence, onsite training, and other training resources., • Reinforce key operational practices, customer service expectations, production workflow, order intake, Point of Sale usage, follow-up habits, and daily store routines., • Partner with the Learning & Development team to identify areas where owners need additional support., • Help ensure training does not become simply a checklist but translates into real operating capability., • Provide practical support and encouragement as new owners begin applying what they have learned. First Year Ramp-Up • Support owners during the critical first months after opening, transfer, or relaunch., • Help owners establish strong weekly business rhythms, including sales activity, customer follow-up, local outreach, KPI review, team accountability, and daily operational discipline., • Monitor early indicators such as sales activity, order flow, customer count, quote follow-up, pricing habits, local marketing activity, and overall store readiness., • Help owners prioritize the most important actions during the launch period., • Reinforce Big Frog’s expectations for customer experience, store operations, brand standards, and use of required systems., • Coordinate the handoff to the assigned Business Coach once the store is ready for ongoing coaching. Transfer & Resale Support • Support owners taking over existing Big Frog stores., • Help transfer owners understand current store operations, team dynamics, customer expectations, systems, and immediate priorities., • Assist with transition planning so the new owner can step into the business with clarity and structure., • Identify operational, staffing, training, customer, or systems concerns that may need attention during the transition period., • Coordinate with Operations, Finance, Training, Marketing, and Technology as needed to support a successful ownership transition. Cross-Functional Coordination • Work closely with team members responsible for pre-opening logistics, equipment, training, operations, coaching, vendor support, marketing, technology, and finance., • Stay informed on each launch or transfer timeline without directly managing construction, lease, fixture, or equipment logistics., • Keep internal team members informed about owner readiness, concerns, support needs, and launch progress., • Document owner progress, open issues, action items, and follow-up needs., • Help create a smooth handoff from franchise development to launch support to ongoing business coaching., • Escalate significant risks to the VP of Operations when a new or transferring owner may need additional support. Who You Are You may be a great fit for this role if you are: • Highly organized and strong at follow-through., • A natural coach who can teach, encourage, and hold people accountable., • Comfortable working with business owners who may be excited, overwhelmed, inexperienced, or adjusting to a major transition., • Practical, patient, and able to explain processes clearly., • Confident enough to challenge owners when they are falling behind or not meeting expectations., • Positive and steady during stressful launch periods., • Detail-oriented without losing sight of the bigger picture., • Comfortable working across multiple departments and personalities., • Able to create structure when many moving pieces are happening at once., • Willing to travel and provide hands-on support when needed., • Energized by helping entrepreneurs and small business owners succeed. Qualifications • 3+ years of experience in franchise operations, business coaching, retail operations, store launches, training, small business ownership, multi-location support, or a related field., • Strong understanding of small business operations., • Experience supporting new business openings, ownership transitions, retail launches, franchise locations, or operational onboarding preferred., • Ability to coach business owners and frontline team members., • Strong communication, organization, and follow-up skills., • Comfortable using business systems, checklists, project trackers, POS systems, reporting tools, and video meetings., • Ability to manage multiple launch timelines and owner relationships at once., • Experience with custom apparel, print production, promotional products, retail, franchising, local business marketing, or small business operations is a plus., • Prior business ownership or franchise experience is a plus. Preferred Skills • Experience helping business owners move from training into daily execution., • Experience with franchise openings, transfers, resales, or multi-unit operations., • Comfort reviewing basic business performance indicators., • Ability to reinforce sales activity, customer follow-up, and grassroots marketing habits., • Ability to document action items and hold owners accountable., • Familiarity with POS systems, production workflows, or customer order processes., • Strong emotional intelligence and the ability to build trust quickly. Travel This position requires travel for store launches, transfer support, training reinforcement, field visits, and other operational needs. Travel will vary depending on the opening and transfer schedule but may be significant during periods of higher store growth. Company DescriptionBig Frog Franchise Group is a small, close team that works to ensure our Franchise Owners receive the best support in the franchise industry. Team culture is critical to our success. We have a casual work environment with quarterly days off for volunteering and the occasional office dog visiting for belly rubs.Big Frog Franchise Group is a small, close team that works to ensure our Franchise Owners receive the best support in the franchise industry. Team culture is critical to our success. We have a casual work environment with quarterly days off for volunteering and the occasional office dog visiting for belly rubs.