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Job Description Candidate will work a Hybrid (4 days in office in Columbia, SC, 1 day remote). Candidate must be a CURRENT South Carolina resident. Our direct client has an opening for a Technical Writer w/ Medicaid Exp # 7513. This position is for 12+ months, with option of extension, and will be worked in a hybrid schedule – 4 days each week on-site in Columbia, SC. If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE W2 Only Position – No Corp to Corp Allowed Below is the job description – Resumes due ASAP – Job Description: The client is seeking a Technical Writer, Business Analyst, or Contract Writer with experience in developing and updating Advanced Planning Documents (APD) and maintaining documentation relating to State and/or Federal reporting, policies/procedures, and/or IT system requirements. This role will be part of the DASH Program that is responsible for managing the MES Modernization projects. The primary responsibility of the Technical Writer is to work with the Business Leads, Project Teams, functional/matrix managers, vendors, contracting, budget offices, and other stakeholders to maintain Advanced Planning Documents (APDs) required by Centers of Medicaid/Medicare Services (CMS). This documentation involves drafting the business and technology narratives required to articulate the status of activities for all projects in various phases throughout the planning, implementation, and operations phases of their lifecycle and are directly related to CMS outcomes, state specific goals, and project requirements. The role must be able to take complex concepts and convert them into easily understood written documentation. The Technical Writer will have a combination of project management, communications, business analysis and technical writing skills. They will assist with the assessment and analysis of project activities forecasted, completed and reported within APD. This role assists with producing the Advance Planning Documents and ties together all associated areas including business and technical architecture, project management, product management, finance, and contracting, to produce and report on IT project compliance. General Duties and Responsibilities: • Develop and maintain Advanced Planning Documents, and Technology-related documentation for federal financial proposals (similar to grants) and planning documents within required timelines, • Coordinate and meet with various teams, vendors, and stakeholders to support the gathering, analysis, and finalization of information, • Work closely with the business team, project teams, and subject matter experts to gain an understanding of project and related requirements to develop appropriate document content., • Organize material and complete writing assignments according to agency standards regarding order, clarity, conciseness, style, and terminology, • Compile information, conduct research and assemble all applicable data necessary to develop solid, viable, meaningful APD, • Interface with project teams and technical support personnel to clearly articulate current state activities and translate the information provided into concise updates, • Collect documentation content from business and technical staff, • Develop an understanding of the business functions and systems in support of articulating the objectives within the associated documentation and alignment with federal guidelines, • Independently review and prepare documents for review and approval, • Review all relevant regulations and standards for APDs and other documentation are in alignment and serves as the expert on the subject, • Utilize tools, templates, and developed methods to keep abreast of project activities across the program, • Organize material and complete writing assignments according to agency standards regarding order, clarity, conciseness, style, and terminology Required Skills: 3+ years of experience developing and maintaining Advanced Planning Documents (APD) 3+ years of experience working in Medicaid, Health IT, Health Insurance environment, public sector experience with health and human services programs 4+ years of experience with preparing technical documentation 3+ years working knowledge of government regulations as they pertain to the grant proposal and advance planning document writing process Desired Skills: Experience with the creation of Requests for Proposal (RFP), Requests for Information (RFI), or contracts Experience documenting business process flows and related JAD, and RFP development/review actions Prior knowledge of Budgeting, and/or Accounting Experience with SharePoint, Microsoft Suite, Jira, or Confluence * By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. 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Job Description Financial and Pricing Analyst: Position Summary: The role of the Business and Pricing Analyst is integral in providing valuable analyses and insights to enhance company decision-making processes and profitability. The ideal candidate combines strategic thinking with proactive execution and thrives in a dynamic, results-oriented team environment. Essential Duties and Responsibilities: • Generate weekly and monthly volume reports and forecasts., • Assist the Sales team by providing timely and efficient pricing and quoting support., • Facilitate decision-making with accurate and timely data, analysis, and recommendations focused on growth pricing., • Analyze and monitor rate trends both internally and externally., • Provide financial analysis to the Sales team on a per-customer basis., • Compile monthly and weekly report packages for the Executive Leadership Team., • Proficient in Excel and other analytical software., • Bachelor’s Degree in Accounting, Finance, Economics, Business, or related field required; Master's Degree preferred., • Two (2) to four (4) years of experience in account and/or financial analysis., • Strong strategic, technical, analytical, and problem-solving skills., • Capacity to foster partnerships, influence decisions, and collaborate effectively, becoming a valued business partner., • Intrinsic motivation to meet deadlines and complete tasks (self-driven)., • Exceptional attention to detail., • Effective coordination across multiple projects., • Ability to navigate complexity and ambiguity, finding solutions with limited information., • Willingness to seek assistance and utilize others' knowledge and experience to overcome challenges., • Eagerness to contribute and derive satisfaction from team achievements., • Dedication to driving results and implementing constructive change (action-oriented).Company DescriptionHarbor provides transportation, truck/rail transload, and warehousing services in Charleston to diverse industrial and commercial counterparties. As the largest drayage provider and one of the largest warehouse providers in Charleston, Harbor offers supply chain capacity via an asset-based model that provides a tailored customer experience. Growth-focused, the Harbor Team is dedicated to exceeding expectations, working with like-minded partners, and ethical decision making.Harbor provides transportation, truck/rail transload, and warehousing services in Charleston to diverse industrial and commercial counterparties. As the largest drayage provider and one of the largest warehouse providers in Charleston, Harbor offers supply chain capacity via an asset-based model that provides a tailored customer experience. Growth-focused, the Harbor Team is dedicated to exceeding expectations, working with like-minded partners, and ethical decision making.

Job Description Essential Job Functions: Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers. Global Compensation requires a contractor to provide Analyst support to the Office of Global Compensation, Pay Systems, Overpayments Division. The Office of Pay Systems provides advisory, liaison, and support services for the Office of American, LE, and Annuitant Pay Processing Operations. They are responsible for defining user requirements for system modifications and communicating them to the Information Resource management (IRM) Bureau. They manage the System Request database and set priorities for the efficient allocation of IRM resources. They also provide liaison between the Department of State and the Office of Personnel Management’s Employee Express Service. As part of the larger Global Compensation Directorate, they participate in the GFS quality management process, striving to continuously improve our services. They also play a key part in the Global Foreign Affairs Compensation System (GFACS) Implementation, and we recently participated in the implementation of GFACS for the Retirement Accounts Division, replacing the legacy Foreign Affairs Retirement and Disability System (FARADS). They are currently participating in the replacement of the legacy Consolidated American Payroll & Pension System (CAPPS) with a modern state-of-the-art GFACS Payroll and Time and Attendance system. The position provides support to the Director of Pay Systems. Job Responsibilities • Assist with employee training and training development., • Assist Project Lead with audits of employee work., • Provide shadowing support to staff to ensure accuracy in processing., • Ad hoc project support., • Assistant to the Team Lead and Assistant Team Lead., • Creation and maintenance of Quality Work Instructions and Reference Documents., • Processing and auditing overpayment transactions (prior year and current year) related to salary, benefits, and allowances., • Researching and interpreting policy to determine eligibility for payment of salary, allowances, entitlements, and benefit contributions., • Notifying customers of overpayments (preparing initial notification of indebtedness via letter from Global Compensation., • Answering Payroll Customer Support (PCS) inquiries and general inquiries from internal customers, • Retrieve, research and analyze pay history in the proprietary financial systems., • Calculating overpayments made with automated tools and/or manually due to personnel actions, time and attendance adjustments, Post arrival/departure, etc., • Establishing a method of repayment per debt collection authorizations, and proposing alternate repayments schedules, if necessary., • Filing all work and correspondence by indexing in Document Imaging System (DIS)., • Professionally communicate with co-workers, management, and customers (internal/external) via email, IM (instant messaging) and in person about overpayment transactions., • Monitoring debt collections, including payments submitted to Accounts Receivable, Pay.Gov, and salary deduction Creating cases in the Debt Management Database and completing ongoing updates until the case has been closed., • Processing actions to correct overstated earnings, including preparing letters of credit, W2 Corrections, and manual adjustments in the pay processing system., • Performs other payroll project duties as assigned. Skills: Our most Successful Employees in this Position Demonstrate: • Curiosity, • Analytical Mind, • Ability to Research Preferred Skills, but not Required: • The Department prefers candidates that have experience with some of the systems and technical environments supporting DoS, performing help desk support for large, complex financial system implementations and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Experience in supporting the development/implementation of large, complex financial management systems is preferred., • Personnel shall possess superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills, as well as a strong attention to detail., • Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required., • Experience with processing payroll including manual creation of W-2s and 1099’s is highly preferred. Qualifications: Minimum Requirements: • A four-year degree from an accredited college or university is required., • Provides support similar to a Senior Financial Analyst, but in a narrower range of operations and under closer supervision of more senior personnel. A financial analyst would support a defined operation or function, such as examination for invoices for technical errors, recommending action to certifying officials, processing transaction exceptions according to prescribed procedures, recording obligations, recording expenditures, preparing source documentation for requisitions for services, or maintaining memorandum records supporting budget formulation and/or execution. Work Schedule: The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is an in-site role.

Job Description Essential Job Functions: Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers. Global Compensation requires a contractor to provide Analyst support to the Office of Global Compensation, Pay Systems, Overpayments Division. The Office of Pay Systems provides advisory, liaison, and support services for the Office of American, LE, and Annuitant Pay Processing Operations. They are responsible for defining user requirements for system modifications and communicating them to the Information Resource management (IRM) Bureau. They manage the System Request database and set priorities for the efficient allocation of IRM resources. They also provide liaison between the Department of State and the Office of Personnel Management’s Employee Express Service. As part of the larger Global Compensation Directorate, they participate in the GFS quality management process, striving to continuously improve our services. They also play a key part in the Global Foreign Affairs Compensation System (GFACS) Implementation, and we recently participated in the implementation of GFACS for the Retirement Accounts Division, replacing the legacy Foreign Affairs Retirement and Disability System (FARADS). They are currently participating in the replacement of the legacy Consolidated American Payroll & Pension System (CAPPS) with a modern state-of-the-art GFACS Payroll and Time and Attendance system. The position provides support to the Director of Pay Systems. Interested in Applying? I have a few preliminary questions • Do you love conducting detailed research?, • Do you love analysis and problem solving?, • Do you love doing your own work and seeing results?, • Do you know how to play your role within a team?, • Are you looking for a job in the Department of State, located in Charleston, SC? If you answered yes to most of these, keep reading on Job Responsibilities OPU Compensation Analyst primary responsibilities include, but are not limited to the following: • Processing and auditing overpayment transactions (prior year and current year) related to salary, benefits, and allowances., • Researching and interpreting policy to determine eligibility for payment of salary, allowances, entitlements, and benefit contributions., • Notifying customers of overpayments (preparing initial notification of indebtedness via letter from Global Compensation., • Answering Payroll Customer Support (PCS) inquiries and general inquiries from internal customers, • Retrieve, research and analyze pay history in the proprietary financial systems, • Calculating overpayments made with automated tools and/or manually due to personnel actions, time and attendance adjustments, Post arrival/departure, etc., • Establishing a method of repayment per debt collection authorizations, and proposing alternate repayments schedules, if necessary, • Filing all work and correspondence by indexing in Document Imaging System (DIS), • Professionally communicate with co-workers, management, and customers (internal/external) via email, IM (instant messaging) and in person about overpayment transactions., • Monitoring debt collections, including payments submitted to Accounts Receivable, Pay.Gov, and salary deduction Creating cases in the Debt Management Database and completing ongoing updates until the case has been closed, • Processing actions to correct overstated earnings, including preparing letters of credit, W2 Corrections, and manual adjustments in the pay processing system, • Personnel shall possess superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills, as well as a strong attention to detail., • Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required., • Curiosity, • Analytical Mind, • Ability to Research, • Process Oriented Preferred Skills, but not Required: Minimum Requirements: Work Schedule: The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is an on-site position.

Company Profile Oceaneering Technologies (OTECH) develops, manufactures, and operates customized marine systems, shipboard equipment, subsea vehicles, and engineered solutions for commercial and U.S. military vessels. Oceaneering Aerospace and Defense Technologies (AdTech) delivers solutions that enable humans to work safely and effectively in harsh environments - from underwater to the outer reaches of space. Our innovative solutions support the development and application of practical, cost-effective systems that meet our customers' challenges - from routine to extreme. Our experience and expertise across multiple industries uniquely positions us as a leader in the government, space, and maritime services markets. Our products and services meet the rigorous demands of the complex environments in which they operate, delivering results without compromising safety or reliability. Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Position Summary The Provisioning/Supply Analyst sources and coordinates the purchase and receipt of products and services in support of the Engineering department, and project managers. Logistics Support Analyst who will support all aspects of logistics, transportation, and supply in the maintenance and operation of all Marine Support Operations. Duties And Responsibilities ESSENTIAL: \n • Performs technical/administrative lead functions associated with Integrated Logistics Support (ILS) requirements for OTECH and its program contract deliverables.\n, • Responsible for the development and/or review of all plans, technical documentation, specifications or planning/management and logistics data of all levels and types in accordance with commercial and military specifications and standards.\n, • Review requisitions and product specifications for terminology and accuracy.\n, • Maintain records of various part and vendor data, depending on project requirements, for traceability and historical reference to support change of scope requests and obsolescence tracking.\n, • Conduct parts and material data entry into multiple custom Logistics Management Information (LMI) databases and maintain databases with current specification and inventory information.\n, • Oversee and/or conduct physical inventories and physical configuration audits.\n, • Oversee and/or create allowance lists, obsolescence tracking, and technical refresh plans.\n Additional duties as assigned. Qualifications REQUIRED: \n • High School Diploma or equivalent.\n, • 3-5 years of experience in logistics, procurement, and/or supply support related jobs or activities.\n, • Ability to obtain security clearance.\n, • Proficient in MS Office applications and database management.\n, • Demonstrated intermediate level knowledge and skills with various LMI databases.\n, • Demonstrated intermediate knowledge and effective use of supply support processes.\n, • Demonstrated intermediate knowledge of specific equipment and parts identification.\n, • Demonstrated intermediate knowledge of specification review and parts validation.\n, • Skilled in time management, oral comprehension, reading comprehension, speaking, written comprehension, information ordering, active listening, critical thinking, and deductive reasoning.\n, • Demonstrated knowledge Government Furnished Equipment (GFE) and Government Furnished Information (GFI) handling and tracking.\n, • Intermediate math, administration, and management skills.\n, • Degree in Business, Logistics, or technical discipline. \n, • Secret or higher security clearance.\n, • Familiarity with Government Property Accountability and DFARS.\n, • Forklift experience & certification.\n, • Experience with large-scale commercial and/or military systems.\n, • Demonstrated knowledge and skills with logistics databases.\n PAY, BENEFITS AND WORK SCHEDULE: We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and Disability, Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program. Equal Opportunity Employer All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors. How To Apply Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.

Job Description Department Overview The U.S. Department of State (DoS), Comptroller and Global Financial Services (CGFS), Chief Information Officer, Information Systems Security Office (CGFS/CIO/ISSO) requires the contractor to provide analytical and coordination support in the Information Systems Security Office (ISSO) as a Security Analyst in applying interrelationships of multiple Cybersecurity specialties; IT architecture; new IA developments and applications; emerging technologies and their applications to business processes; IT security concepts, standards, and methods; project management principles and methods. Minimum Requirements • Four-year degree in computer science, business, or closely related area., • Technical certification in computer systems security and a minimum of 5 years’ experience in intrusion detection, vulnerability assessments, and network diagnostics., • Experience with DoS computer security policies and guidelines., • CGFS Charleston ISSO Information Assurance and Risk Management Framework (RMF)., • User creation and conditional email assignment of user and administrative accounts on CGFS General Support Systems., • Active role in network and systems design to ensure that appropriate systems security policies and procedures are contemplated and introduced into designs at the outset., • Assess breaches of security to determine their impact on system operations and the confidentiality, integrity, and reliability of the information stored and manipulated within the system. Applies findings to the development of corrective measures and user awareness., • Creation and maintenance of users for CGFS Financial Applications., • Creation and updating of Treasury Keys for supported applications., • Storing and distribution of classified peripheral devices., • Creation and maintenance of network drive folder file permissions., • Documenting visiting Government and Non-Government visitor’s laptops., • Support internal and external access management audits., • Create and maintain ISO 9001 documentation for engineering and access management efforts Ability to communicate technical as well as non-technical information clearly, both orally and in writing., • Brief and maintain documentation for all users on automated information systems (AIS)., • SharePoint development and maintenance., • Provide tier III support for all Information Systems Security., • Create, modify, and delete user accounts on automated information systems. Security Clearance Requirement All contractors supporting this Department must be able to either possess or obtain a security clearance of “Top Secret/SCI.” Important note to consider: A Secret Clearance will open a lot of other doors for your career in the Government to include possibilities of being hired directly. Work Schedule The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This position requires 5 days on-site. Software Systems Utilized: • Basic knowledge and experience with Windows 2012/2016/or future elaborations Server network environment., • Basic knowledge and experience on personal computers running Windows 10 or future elaborations workstation in a Windows network environment., • Experience with PC workstation operations including word processing, spreadsheets, and electronic mail, as well as knowledge of Windows 10 or future elaborations system internals such as the registry., • Ability to communicate technical as well as non-technical information clearly, both orally and in writing. Formal Job-Specific Training Requirements: • IA 201 – Information Assurance for System Administrators Our Most Successful Employees in this Position Demonstrate: • An understanding of the mission and business functions of the organization., • An ability to build relationships with key personnel who have authority or ability to ensure compliance with security laws, regulations, guidance, and requirements., • An ability to troubleshoot issues while maintaining appropriate operational security posture.

Job Description Job Overview C&K Systems is seeking a detail-oriented QA Automation Engineer who will be instrumental in ensuring the quality, reliability, and performance of our complex software ecosystem through strategic test automation and comprehensive quality assurance practices. This role combines technical expertise with collaborative problem-solving, focusing on building robust automated testing frameworks that accelerate delivery cycles while maintaining exceptional quality standards across web, API, and mobile applications that interact with sophisticated database systems. Expect to function as a critical quality advocate throughout the software development lifecycle, partnering closely with the product and development teams to transform requirements into comprehensive test strategies, architect scalable automation solutions, and drive continuous improvement initiatives that enhance user experience, system reliability, and operational efficiency across all platforms and environments. Job Responsibilities: • Create and execute comprehensive test plans for complex web, API and mobile based applications that reference database back-end systems., • Collaborate with product team to break down stories, understand requirements, and define use cases., • Work with development teams to identify and resolve defects and other quality issues, and provide feedback to the product team on the usability, performance, and functionality of our applications, • Responsible for owning the testing of a user story (including manual and automated testing) and perform in-sprint automation using Playwright or other automated testing framework., • Create and maintain test cases both manual and automated, execute test suites, review and diagnose reported bugs, and ensure overall system quality prior to release., • API Testing: Postman/Newman, RestSharp, or similar REST testing frameworks, • UI Testing: Playwright (current), Detox for React Native, • Performance Testing: k6, JMeter, or NBomber, • Integration Testing: Testcontainers, WireMock for service mocking, • CI/CD: GitHub Actions, Azure Container Apps, • Must possess a bachelor's degree or equivalent in Software Engineering, Computer Science, or a related field and at least three years of progressive experience in a Senior QA Analyst, Software Development Engineer, or related role., • Must possess at least 3 years of:, • Hands-on functional testing experience for Web, API and Mobile applications., • Hands-on SQL database experience., • Database automation, including test data setup and validation. Experience should include working with open-source test frameworks, test design strategies, writing test cases, and automating tests., • Experience with continuous integration tools such as Github Actions and experience with tools such as Jira and Confluence, • Must possess demonstrable experience in API testing (SOAP, RESTful services) using Postman or comparable API tools., • Proficiency with Azure cloud deployments and testing using DevOps best practices and philosophies preferred., • Experience using AI to develop testing scripts to enhance productivity, documentation, and automation. About C&K Systems C&K Systems is a retail technology company with over 30 years of experience, providing tailored point-of-sale, ERP and managed IT solutions to specialty retailers, franchises and government organizations. Our team works as a long-term partner to streamline operations, enhance customer experience and support growth through secure, innovative, retail-focused technology.

Job DescriptionCyber Security Analyst III, DCO Watch Analyst Tier 3 Malware North Charleston, SC Secret Clearance, with ability to obtain TS/SCI Position Description As a Tier 3 Defensive Cyber Operations (DCO) Watch Analyst you will be responsible for leading complex incident response, conducting proactive threat hunting, and enhancing detection capabilities within a Cybersecurity Service Provider (CSSP) environment. You will oversee incident analysis, coordinate with external entities, and drives purple team activities to strengthen security posture. This role requires advanced expertise and compliance with CJCSM 6510.01B. Position Requirements and Duties • Analyze and understand the behavior of malware using dynamic and static reverse engineering techniques., • Produce comprehensive technical reports documenting malware capabilities, mitigation strategies, and recommended defensive actions, • Develop and maintain YARA signatures to identify malware families and variants across enterprise environments at scale., • Lead incident response efforts, including analysis, mitigation, and reporting of significant incidents per CJCSM 6510.01B, • Manage incident response campaigns by developing strategies, coordinating multi-team efforts, and ensuring comprehensive resolution and reporting, • Conduct proactive threat hunting to identify advanced threats and vulnerabilities within the network, • Lead purple team exercises to evaluate and enhance detection and response capabilities in collaboration with red and blue teams, • Evaluate and refine detection mechanisms, including IDS/IPS signatures and log correlation rules, to improve accuracy and reduce false positives, • Perform advanced network and host-based digital forensics on Windows and other operating systems to support incident investigations, • Coordinate with reporting agencies and subscriber sites to ensure comprehensive analysis and reporting of significant incidents, • Develop and maintain internal SOP documentation, ensuring alignment with CJCSM 6510.01B and other directives, • Provide 24/7 support for incident response during non-core hours, and mentor junior analysts, • Lead program reviews, product evaluations, and onsite certification evaluations, • Overtime may be required to support incident response actions (Surge)., • Operations are conducted 24/7/365 across three regional operation centers (ROC), • Each ROC works four ten-hour shifts (Sunday-Wednesday or Wednesday-Saturday), • Bachelor’s Degree in relevant discipline and 5 years or at least 8 years of experience working in a CSSP, SOC, or similar environment, • 2+ years of experience as a Malware Analyst, • Possess comprehensive knowledge of programming skills: including C/C++, Assembly language, Windows APIs, Golang, Rust, exploit development, and related disciplines., • Extensive knowledge in the use of decompilers, debuggers and other standard malware analysis tools, • Proficiency with kernel and user-mode debugging techniques., • Deep knowledge of obfuscation, anti-analysis, and detection evasion methods, • Comprehensive knowledge of CJCSM 6510.01B, • Deep expertise in IDS/IPS solutions, including signature development and optimization, • Extensive experience with Digital Forensics across multiple operating systems, • Demonstrated expert-level knowledge of Incident Response Procedures, • Advanced proficiency with host-based tools and operating system logging, • Expertise in log aggregation tools (e.g., Splunk, Elastic, Sentinel) for complex correlation analysis, • Exceptional logical thinking and analytical ability, • Superior verbal and written communication skills, • Must have requisite certifications to fulfill DoD 8570 IAT Level II and CSSP-specific requirements Company Overview Adapt Forward is a cybersecurity solutions provider for some of the nation’s most valuable information systems. Leveraging advanced threat assessment technology and experience in building high-level information security infrastructure, we develop adaptive solutions uniquely tailored to our customers’ business objectives to protect sensitive data against sophisticated threats in an increasingly complex security environment. Summary of Benefits • Comprehensive Physical Wellness Package, including Medical, Dental, Vision Care, plus Flexible Spending Accounts for health- and dependent-care are included in our standard benefits plan., • 401k Retirement Plan with Matching Contribution is immediately available and vested., • Annual Training Budget to be used for conference attendance, school enrollment, certification programs, and associated travel expenses., • Eleven Federal Holidays, plus three weeks of PTO/vacation/sick leave that accrues at a rate of ten hours per month., • Employee Assistance Program: Counseling/legal assistance and other employee well-being programs are also offered. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Adapt Forward’s Veteran/Disability Affirmative Action Plan narrative section is available for inspection upon request during normal business hours at the Human Resources office and may be requested by contacting Human Resources at . Powered by JazzHR WudLXEaW3V

Job DescriptionCompany Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are ISO 9001:2008, ISO 20000-1:2018, and ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Job Description Link Solutions is seeking a Computer System Analyst III to join our team in Charleston, SC. • U.S. Citizen, • DoD Secret Clearance required, • Hybrid Role (This position is primarily remote; however, the selected candidate must be prepared to report to the Charleston, SC office as needed. Based on business requirements, in-office presence may be requested on short notice. Therefore, a local candidate is preferred. If not currently local to Charleston, SC, relocation will be required.) Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: • Analysis of security documentation, interview personnel, and perform technical test cases to ensure proper execution of the requirements/controls., • Perform risk analysis of testing results., • Review documentation as applicable to RMF security controls., • Provide an independent assessment, using NIST 800-37 RMF security controls and supporting documentation., • Ensure security controls are implemented correctly, operating as intended, and are producing the desired outcome., • Understands RMF assessment and DoD Risk Management Framework (RMF) process to conduct Security Control Assessments in support of accreditation packages., • Use and proper execution of security tools and testing methods., • Participates in special projects as required in support of Security Control Assessment events., • U.S. Citizen, • Must be able to obtain and maintain an active DoD Secret Clearance., • IAT Level II Certification equivalent or higher, such as CompTIA Security+ CE, CCNA Security Training, CySA+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), or System Security Certified Practitioner (SSCP)., • High School diploma or GED., • Five (5+) years of Computerized System experience, including: Design, Development, Test and Evaluation, Network Protocols, LAN administration fundamentals, and UNIX and Windows-based operating systems., • Ability and willingness to travel as needed., • Understand the use and proper execution of security tools and test methods (DISA SCAP, SRR)., • Experience in cybersecurity and IT systems management., • Experience in design, development, testing, evaluation, network protocols, LAN administration fundamentals, and UNIX/Windows-based operating systems., • Active DoD Secret Clearance, • Bachelor’s degree in Cybersecurity, Information Technology, or a related field., • ACAS, eMASS, or equivalent certification., • Experience working in a Department of Defense (DoD) environment., • Proficiency with Microsoft Office products., • Experience creating and modifying documentation for technical processes and procedures., • A problem solver and troubleshooter who thrives in resolving complex problems., • Strong self-starter requiring minimal supervision., • Excellent communication skills (written and oral) and interpersonal skills., • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Job Description Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Risk Management Framework (RMF) Analyst (Package Owner). The Risk Management Framework (RMF) Analyst plays a critical role in obtaining and maintaining authorization of core infrastructure systems managed by Data Center and Cloud Hosting Services (DC2HS). This position requires hands-on experience with Enterprise Mission Assurance Support Services (eMASS) to capture information and artifacts necessary for authorization in accordance with the Department of the Navy (DoN) RMF Process Guide, Navy Security Control Assessor Risk Assessment Guide, CYBERSAFE requirements, and other applicable agency policies. The RMF Analyst will collaborate with system owners, developers, and security personnel to identify, assess, and mitigate risks throughout the system lifecycle. A strong working knowledge of the Navy’s RMF process and tools such as eMASSter and RAFT is essential. Responsibilities: • Develop and maintain RMF documentation, including System Security Plans (SSPs), Security Assessment Plans (SAPs), Security Assessment Reports (SARs), and Plans of Action and Milestones (POA&Ms)., • Determine applicable security controls in alignment with NIST 800-53 and other guidance., • Test and monitor security controls to ensure effectiveness., • Review and assess technical test results (e.g., ACAS scans, SCAP scans, EvaluateSTIG results, STIG checklists) and work with engineers/cybersecurity teams to resolve findings., • Conduct periodic security reviews and audits to maintain compliance., • Update Department of Defense Information Technology Portfolio Repository – Department of the Navy (DITPR-DON) records, if applicable., • Work closely with system owners, developers, and stakeholders to integrate security across the system development lifecycle (SDLC)., • Provide RMF guidance and best practices to system owners., • Clearly communicate security risks, findings, and recommendations to leadership and stakeholders., • Stay current with evolving threats, vulnerabilities, and compliance requirements., • Bachelor’s degree in a technical or managerial discipline OR High School Diploma/GED with equivalent experience., • 5+ years of relevant experience with a Bachelor’s degree OR 7+ years with a HS Diploma/GED in Cybersecurity, Engineering, Test & Evaluation (T&E), or Assessment & Authorization (A&A)/Certification & Accreditation (C&A)., • Demonstrated working knowledge of the Risk Management Framework (RMF)., • Experience with eMASS, ACAS, and related Information Assurance tools., • Familiarity with ATO requirements, security policies, and compliance documentation., • Ability to evaluate security solutions, supervise/maintain operational security posture, and ensure compliance with change management/configuration control., • Must be certified at Information Assurance Technical (IAT) Level II or higher and meet the latest DoD 8570.1M / DoD 8140 cybersecurity workforce training and certification requirements., • At least one (1) of the following is required: • CompTIA Security+, • CompTIA Advanced Security Practitioner (CASP), • Certified Information Systems Security Professional (CISSP) • At least one (1) of the following is required: • IEEE CS Software Development Associate Engineer Certification, • Microsoft role-based certifications (e.g., MCAD, MCDBA), • Red Hat Certification Program (RHCP), • Cisco Certified Network Associate (CCNA), • Oracle Certified Associate (relevant technology), • VMware Certified Technical Associate – Data Center Virtualization, • Citrix Certified Administrator At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package. Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $81,000 to $146,000 (annually).

Job DescriptionDefensive Cyber Operations Watch Analyst Tier I Charleston, SC Secret required to start, TS SCI required As a Tier 1 Defensive Cyber Operations (DCO) Watch Analyst you will be responsible for monitoring and triaging security events within a Cybersecurity Service Provider (CSSP) environment. You will identify and validate suspicious events, escalate incidents as needed, and support basic incident response activities. This role ensures compliance with reporting requirements and operates under close supervision. Position Requirements and Duties • Monitor network and host-based systems for suspicious activity using provided tools and SOPs, • Validate security events and escalate potential incidents to Tier 2 analysts per CJCSM 6510.01B guidelines, • Enter incident data into designated reporting systems with accuracy and timeliness, • Assist in managing incident response campaigns by documenting and tracking basic incident details under supervision, • Provide 24/7 support for incident response during assigned shifts, including non-core hours as needed, • Participate in training to develop familiarity with CSSP tools and processes, • Support basic log correlation tasks using tools like Splunk, Elastic, and Sentinel, • Assist in program reviews and product evaluations as directed, • Operations are conducted 24/7/365 across three regional operation centers (ROC), • Each ROC works four ten-hour shifts (Sunday-Wednesday or Wednesday-Saturday), • Shift placement is at the discretion of assigned managers, • Overtime may be required to support incident response actions (Surge), • Bachelor’s degree in relevant technical discipline or 3+ years of experience working in a CSSP, SOC, or similar environment, • Must be a U.S. Citizen, • Desired Qualifications:, • Experience with Log Aggregation Tools (e.g., Splunk, Elastic, Sentinel), • Experience with IDS/IPS, host-based, and operating system logging solutions, • Knowledge of Incident Response methodologies and procedures, • Experience with digital forensics, threat hunting, and/or incident response, • Familiarity with CJCSM 6510.01B Adapt Forward is a cybersecurity solutions provider for some of the nation’s most valuable information systems. Leveraging advanced threat assessment technology and experience in building high-level information security infrastructure, we develop adaptive solutions uniquely tailored to our customers’ business objectives to protect sensitive data against sophisticated threats in an increasingly complex security environment. Summary of Benefits • Comprehensive Physical Wellness Package, including Medical, Dental, Vision Care, plus Flexible Spending Accounts for health- and dependent-care are included in our standard benefits plan., • 401k Retirement Plan with Matching Contribution is immediately available and vested., • Annual Training Budget to be used for conference attendance, school enrollment, certification programs, and associated travel expenses., • Eleven Federal Holidays, plus three weeks of PTO/vacation/sick leave that accrues at a rate of ten hours per month., • Employee Assistance Program: Counseling/legal assistance and other employee well-being programs are also offered. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Adapt Forward’s Veteran/Disability Affirmative Action Plan narrative section is available for inspection upon request during normal business hours at the Human Resources office and may be requested by contacting Human Resources at . Powered by JazzHR Le0GRwUPqu

Job Description Cyber Security Analyst I, Cyber Threat Intel Analyst North Charleston, SC Minimum of a Top Secret Clearance, with ability to obtain TS/SCI. As a Cyber Threat Intelligence Analyst, you will be responsible for providing analysis on relevant threats to the customer environment in support of the overall defensive effort. You will be a key component in providing additional tactical context surrounding adversarial TTPs and support to the Network Security Monitoring and Incident Response teams. Your primary responsibility is to analyze various sources of threat-related data using standard toolsets and methodologies, and then providing risk-related recommendations for action. Position Requirements and Duties • Perform daily review of cyber threat warnings, bulletins, alerts, and incident reporting documentation, • Conduct research on emerging security threats and provide correlation and trending of cyber incident activity, • Maintain knowledge of adversary activities, including intrusion set tactics, techniques and procedures (TTPs), • Communicate events to agencies regarding intrusions and compromises to network infrastructure, applications and operating systems, • Provide cyber threat assessments based on threat analysis, coordinate cyber threat tracking with other organizations and the government, • Compile detailed investigation and analysis reports, • Compile and maintain internal standard operating procedure (SOP) documentation, • Ensure associated documentation and capabilities remain compliant with CJCSM 6510.01b and other applicable policy directives, • Participates in program reviews, product evaluations, and onsite certification evaluations, • Authorized to update signatures and view alerts of IDS/ IPS, • Authorized to view audit records on Central Log Server, • Authorized to modify auditable events on Central Log Server, • Support incident response actions (Surge), • Up to 25% Travel may be required Qualifications • US Citizen, • At least 3 years of experience in Cybersecurity Service Provider (CSSP) environment or similar area, • At least 3 years of experience with collecting, analyzing, and interpreting qualitative and quantitative data for the purposed of documenting results and analyzing finding to provide meaningful products, • At least 3 years of experience with Cyber, defensive or offensive Cyber operations, information operations or information warfare, or topical Cyber expertise Desired Qualifications • Bachelor’s degree or higher from accredited university/technical college, • At least 5 years of experience in Cybersecurity Service Provider (CSSP) environment or similar area, • Ability to write finished products based off of highly technical subject matter and analysis for dissemination to a less technical or non-technical audience, • Ability to develop specific expertise, discerns patterns of complex threat actor behavior, and communicates a comprehension of current and developing Cyber threats, • Ability to leverage online research tools to identify and navigate online forums, specialized websites, social media, and traditional sources, • Knowledge of TCP/IP network communication protocols, • Self-motivated and passionate, • Possess excellent oral and written communication skills, including briefing to senior leadership and agency groups on a regular basis, • Experience with analytic tool, including Augury, Splunk, Elastic, TAC, Palantir, Shodan, Analyst Notebook or other threat intelligence platform preferred, • Experience collaborating and coordinating with intelligence community partners on Cyber issues and topics Certification Requirements • 8570 Classification IAT –II & CSSP Certification Company Overview Adapt Forward is a cybersecurity solutions provider for some of the nation’s most valuable information systems. Leveraging advanced threat assessment technology and experience in building high-level information security infrastructure, we develop adaptive solutions uniquely tailored to our customers’ business objectives to protect sensitive data against sophisticated threats in an increasingly complex security environment. Summary of Benefits • Comprehensive Physical Wellness Package, including Medical, Dental, Vision Care, plus Flexible Spending Accounts for health- and dependent-care are included in our standard benefits plan., • 401k Retirement Plan with Matching Contribution is immediately available and vested., • Annual Training Budget to be used for conference attendance, school enrollment, certification programs, and associated travel expenses., • Eleven Federal Holidays, plus three weeks of PTO/vacation/sick leave that accrues at a rate of ten hours per month., • Employee Assistance Program: Counseling/legal assistance and other employee well-being programs are also offered. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Adapt Forward’s Veteran/Disability Affirmative Action Plan narrative section is available for inspection upon request during normal business hours at the Human Resources office and may be requested by contacting Human Resources at . Powered by JazzHR 51DmWHGzXo

Job Description Job Posting: Quality Assurance Analyst - Project Lead 7615. Candidate Location: Must be a CURRENT SC resident. No Relocation allowed. Work Location: Hybrid (4 days in office, 1 days remote). Employment Type: W2 only, no subcontractors. we can't work on a corp-to-corp basis; we will pay $5.00 an hour for the referral. Must be able to work on a W2 basis. No H1s or F1s allowed, as we don't sponsor visas. Our direct client is seeking experience. Project Manager for a 12-month contract the location is in Columbia, SC. Bachelor’s degree in a technical, business, healthcare or related field. Years of experience can substitute for formal education. Technical and/or Project Management certifications from recognized sources are desirable but not required. 5 years translating business requirements or policy documentation into test cases, scenarios, and test systems 3 years deep knowledge of healthcare operations (preferably Medicaid), business processes 3 years of experience communicating and publishing status reports of all open issues and gaps found during test phase and articulating the details to the Development teams Preferred Skills 5+ years large enterprise or e-business systems experience 3+ years proficient in use of manual or automated testing tools such as Azure DevOps or Atlassian JIRA and Confluence 3+ years prior experience working in a standard SDLC (waterfall methodology) & in an AGILE delivery Technical and/or Project Management certifications from recognized sources are desirable.

Summary: We’re looking for a hands-on Business Systems Analyst / ERP Specialist who thrives in smaller, fast-moving teams where you can wear many hats. You’ll be deeply involved in configuring systems, writing SQL, troubleshooting issues, and partnering with business leaders to drive real process improvement across manufacturing and operations. Responsibilities: • Configure and customize ERP solutions (Oracle EBS, SAP, IFS, Dynamics, or similar) to meet evolving business requirements., • Translate business needs into system specifications, functional designs, and configuration updates., • Write and optimize SQL queries, stored procedures, and views to extract, transform, and analyze data., • Troubleshoot and resolve ERP-related issues, working closely with vendors and offshore development teams., • Develop and maintain reports and dashboards using Power BI, Domo, or similar BI tools., • Support end-to-end system testing and validation across dev/test/prod environments., • Work cross-functionally with purchasing, operations, and other business units to identify process gaps and deliver system solutions., • Participate in ERP selection and implementation efforts — serve as an IT liaison in discussions with vendors and business leaders., • Understand and follow data flows and ETL processes between integrated systems. Requirements: • 5+ years of hands-on ERP experience (configuration, testing, and reporting)., • Bachelor’s degree in Business, MIS, IT, or related field., • Strong SQL skills and ability to trace and follow data logic end-to-end., • Experience with reporting platforms (Power BI, Domo, or equivalent)., • Understanding of ETL, integrations, and multi-system environments., • Excellent communication skills — able to work directly with business users, vendors, and technical teams., • Ability to manage multiple priorities in a smaller, agile environment where collaboration is key., • Manufacturing or supply chain systems experience preferred (not required)., • Familiarity with .NET development is a plus.

Job Description: AI Task Evaluation & Statistical Analysis Specialist ## Role Overview We're seeking a data-driven analyst to conduct comprehensive failure analysis on AI agent performance across finance-sector tasks. You'll identify patterns, root causes, and systemic issues in our evaluation framework by analyzing task performance across multiple dimensions (task types, file types, criteria, etc.). ## Key Responsibilities - Statistical Failure Analysis: Identify patterns in AI agent failures across task components (prompts, rubrics, templates, file types, tags) - Root Cause Analysis: Determine whether failures stem from task design, rubric clarity, file complexity, or agent limitations - Dimension Analysis: Analyze performance variations across finance sub-domains, file types, and task categories - Reporting & Visualization: Create dashboards and reports highlighting failure clusters, edge cases, and improvement opportunities - Quality Framework: Recommend improvements to task design, rubric structure, and evaluation criteria based on statistical findings - Stakeholder Communication: Present insights to data labeling experts and technical teams ## Required Qualifications - Statistical Expertise: Strong foundation in statistical analysis, hypothesis testing, and pattern recognition - Programming: Proficiency in Python (pandas, scipy, matplotlib/seaborn) or R for data analysis - Data Analysis: Experience with exploratory data analysis and creating actionable insights from complex datasets - AI/ML Familiarity: Understanding of LLM evaluation methods and quality metrics - Tools: Comfortable working with Excel, data visualization tools (Tableau/Looker), and SQL ## Preferred Qualifications - Experience with AI/ML model evaluation or quality assurance - Background in finance or willingness to learn finance domain concepts - Experience with multi-dimensional failure analysis - Familiarity with benchmark datasets and evaluation frameworks - 2-4 years of relevant experience

Atlas Tech, a nationally recognized Best Place to Work, supports the US military by providing Enterprise IT solutions to mission-critical, high-availability, and tactical applications. If you thrive in fast-paced environments, enjoy solving complex problems, and excel in team-based collaboration, Atlas may be the right fit for you. The ideal candidate for this position will have proven obsolescence management knowledge, Navy provisioning experience and qualifications in Reliability Centered Maintenance and/or Configuration Technical Data Management (CTDM) for a technology-driven program or project supporting the US Navy. If you are a self-starter, work well within a team environment, capable of shifting priorities quickly, possess exceptional communication skills, prioritize attention to detail, have a strong work ethic and are committed to quality, we would like to talk to you about joining our growing team. You Will: Perform Provisioning & Allowance Parts List (APL) Changes • Modify and create APLs with the use of the Interactive Computer Aided Provisioning System (ICAPS) Database., • Maintain spreadsheets that outline outstanding and completed configuration management changes associated with provisioning packages., • Establish professional relationships with the Technical Support Activity (TSA), NAVSUP Program Manager, Naval Supply Systems Command (NAVSUP) Analyst, Performance Based Logistics - Organic activities and DLA provisioners, • Assist with the processes used to conduct Readiness Based Sparing (RBS), • Submit Provisioning Contract Control Number (PCCNs), track-provisioning packages and conduct backwards transfers with the use of the Integrated Logistics Information Tool (ILIT)., • Submit weekly reports on the status of each provisioning package and configuration management tool.\n\n You Will: Perform Diminishing Manufacturing Sources and Material Shortages (DMSMS) duties • Review Technical Data Packages (TDPs) and Allowance Parts List (APLs) to build obsolescence tracking spreadsheets., • Use the Q-Star database and contact manufacturers to identify end of manufacturing dates, sales dates and repair dates for repairable items., • Prepare monthly obsolescence reports and participate in PMW790 DMSMS meetings., • Consider inventory levels, demand and availability to determine potential risks or issues associated with obsolescence., • Conduct research analysis to recommend suitable substitutes or mitigation plans for obsolete items in order to limit risks with system production, operation or sustainment.\n\n You Will: • Qualify Configuration Technical Data Management (CTDM), • Perform Model Based Performance Support (MBPS) functions, • Access technical data in the Windchill Database related to configurations, • Create Work File Changes (WFC) based on equipment validations, maintenance planning and execution, data processing from end users, and alteration installers.\n\n You Will: Establish Planned Maintenance Procedures • Qualify NAVSEA Reliability Centered Maintenance, • Qualify NAVSEA Backfit Reliability Centered Maintenance, • Establish Cyber Hygiene procedures., • Create and modify Maintenance Index Pages, • US Citizenship, • Possession of, and the ability to maintain a Department of Defense (DoD) Secret Level Security Clearance, • Strong documentation and oral communication skills to clearly communicate with all levels of employees, management and organizations, • Possession of strong organizational skills with the ability to multi-task, self-govern and balance multiple goals and priorities, • A minimum of two years' experience using ICAPS and ILIT databases and tools, • Experienced with the use of the Q-Star Database, • The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form., • The ability to work with teammates and technical experts in a highly collaborative environment, • A strong work ethic and commitment to quality, • Have a strong working knowledge of DoD DMSMS strategies., • A minimum of two years' experience submitting provisioning packages., • A computer hardware, software, or technical background is a plus., • Associates degree in Logistics or a related field preferred, but other degrees may be considered in combination of education, professional training, or work experience.\n

Description - External Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer working onsite Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! The Revenue Generation Learning & Development team is responsible for elevating sales performance through technical, functional, and behavioral knowledge transfer. Our mission is to continuously improve seller effectiveness by driving training, knowledge management, and performance evaluation initiatives that maximize business impact. What You'll Do The Senior Specialist, Sales Effectiveness & Enablement, plays a critical dual role, serving as both a sales trainer and ROI analyst. This individual will be responsible for driving seller effectiveness through comprehensive training programs while simultaneously evaluating sales interactions to ensure best-in-class quality, compliance, and revenue-driving behaviors. * Onboard and develop high-performing sellers by designing and delivering training programs that accelerate time to proficiency and drive business impact. * Evaluate and enhance sales interactions (calls, emails, digital engagements) to ensure adherence to best practices, compliance, and revenue-generating behaviors. Included, building Revenue-based ROIs to show the real value of the output of the enablement mechanisms. * Provide targeted coaching support and real-time feedback, leveraging sales quality insights to refine seller skills and optimize performance. * Identify and address sales gaps, adjusting training and enablement strategies to improve conversion rates, customer experience, and revenue outcomes. * Collaborate with Global Sales Operations and Client Leadership to align training, quality, and enablement initiatives with revenue goals and seller success metrics. * Maintain and optimize training assets, sales tools, and performance measurement systems to ensure a scalable and data-driven approach to learning. * Contribute to global, strategic projects that enhance sales effectiveness, from onboarding acceleration to advanced skill development for tenured sellers. * Work in partnership with multiple lines of business by analyzing, designing, developing, implementing, and evaluating Sales Enablement initiatives that improve quality, productivity, and sales. What you Bring to the Role * Bachelors degree in a related field preferred or equivalent combination of education and experience. * Multi-lingual Requirement for Latin America (English, Portuguese and/or Spanish) * Sales Training & Coaching: Proven ability to develop and facilitate engaging sales training programs. * Sales Quality Analysis: Experience in monitoring, evaluating, and optimizing sales interactions for improved performance. * Inside Sales & Contact Center Knowledge: Deep understanding of sales dynamics, performance drivers, and revenue growth strategies. * Sales & Performance Tools: Familiarity with LMS, CRM, Quality Monitoring Systems, and Sales Enablement platforms. * Microsoft 365 / Google Workspace: Proficiency in Word, Excel, PowerPoint, Teams, SharePoint, Docs, Sheets, Drive, etc. * Instructional Design & Learning Methodologies: Experience with Bloom’s Taxonomy, action-oriented learning outcomes, and adult learning principles including the AGES Model. What You Can Expect * Ramp Time Acceleration: New hires reach proficiency faster, demonstrating measurable business impact. * Sales Effectiveness Growth: Continuous improvement in seller confidence, conversion rates, and customer experience. * Data-Driven Coaching Support: Training is directly informed by sales quality insights, driving higher performance. * Seamless Collaboration: Alignment between Sales, Quality, Operations, Analytics, and other Enablement teams ensures a holistic approach to seller success. #LI-Onsite Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Job DescriptionEssential Job Functions The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC, requires a Payroll Customer Support Help Desk Analyst on the Payroll Customer Support Desk. IFAS is hiring multiple temporary positions for a one-year period to support departing Department of State employees with payroll and financial questions and actions. The Office of Customer Engagement provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide payroll processing project support to American employees and retirees. The contractor shall perform these services under DoS Customer Support Management. Job Responsibilities * ServiceNow: ServiceNow is an online database for tracking initial communication and ongoing dialogue with customers until final resolution, allowing the closure of trouble tickets. Phone calls, emails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is automatically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into ServiceNow. * The Payroll Customer Support Help Desk Analyst supports DoS employees and retired annuitants with payroll-related inquiries. Analysts will use the Knowledge Base and DoS systems such as the Global Financial Accounting and Control System (GFACS), Domestic Integrated System (DIS), and Employee Express (EEX) Administrator to provide first-contact resolution whenever possible. They will also follow the Payroll Help Desk Quality Assurance (QA) Program, which monitors employee output and provides specific feedback, coaching, and training for employee development. The Quality Control Program (QCP) ensures: * Accuracy and quality of customer interactions (phone and email) * Feedback on strengths and areas for improvement * Coaching and on-the-job training when applicable * Feedback to team leads and management * Ensure that the Payroll Customer Support Desk voicemail is addressed at the start of the day and throughout the day. * Provide front-line payroll customer support, based on the team schedule, for incoming customer questions, tickets, and assistance according to Payroll Customer Support Desk procedures. * Strive to meet the Service Level Agreement (SLA) for answering incoming Payroll Customer Support emails. Create ServiceNow tickets to record issue details and document receipt of the customer’s initial contact. * Update ServiceNow tickets whenever additional correspondence or research is performed on behalf of the customer. Close tickets once resolution is confirmed with the customer or when confirmation is received by DoS analysts responsible for resolution. * Assist customers through the entire process of research, data gathering, analysis, and resolution of issues (phone and email). * Research DoS information sources to assist in answering client questions, including the CGFS Knowledge Base, Ask HR, various websites, the Foreign Affairs Manual (FAM), the Foreign Affairs Handbook (FAH), the Thrift Savings Plan (TSP), and in-house Reference Documents (RDs). * Refer unresolved issues to the appropriate department or office following Retirement, American Pay, and Payroll Customer Support procedures. * Follow up on tickets pending longer than one week by contacting the appropriate office to determine status. * Per established International Organization for Standardization (ISO) 9001 Work Instruction guidelines, identify Payroll and Retirement tickets critical to CGFS operations as “Level II.” Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow-ups on their status. * Support ISO 9001 requirements by reviewing existing RDs to ensure they remain relevant and consistent with customer needs and CGFS policy requirements. * Escalate issues to Payroll Customer Support staff or team leadership as appropriate. * Ensure constant coverage of the Support Desk between 8:30 a.m. and 4:30 p.m., Monday through Friday. Required Skills * Experience performing analysis and working independently within a team to efficiently answer customer questions. * Experience working with web-based or client-server technologies and performing business systems analysis. * Strong critical thinking skills. * Strong communication skills for phone and email interactions, including escalated tickets. Desired Skills: * Effective listening * Tact and patience * Positive persuasiveness * Attentiveness and courteousness * Ability to multi-task and shift between situations quickly * Proficiency in Microsoft 365 (Office Suite) * Superior verbal, written, and organizational skills Preferred (Not Required) * Knowledge of accounting procedures, policies, and operations * Federal payroll, high-volume call center, or customer help desk experience Minimum Requirements * Experience with relevant financial management systems and ability to analyze complex requirements, develop alternate solutions, and evaluate a wide range of systems and related financial services support issues. * Ability to support the design, implementation, and testing of accounting and financial management systems. * Experience as a team member analyzing task requirements, developing work plans, executing assignments, and preparing documentation. * Preferred experience with systems and technical environments supporting accounting and financial services, help desk support for large, complex financial system implementations, and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. * Functional expertise and experience in Federal accounting operations, including policies, practices, reporting, and business process requirements, is highly desirable.

Job Description Essential Job Functions: The Bureau of the Comptroller and Global Financial Services Charleston (CGFS), Department of State (DoS) has a requirement for an Accounts Receivable Financial Analyst to perform accounting, reconciliation, collections, data entry, systems analysis and support services in the area of the Accounts Receivables Branch. This role also serves as the section’s Team Lead. Interested in Applying? I have a few preliminary questions… • Do you love analysis and problem solving?, • Do you love figuring out how to make a business process more efficient?, • Do you enjoy helping other people be successful and grow?, • Can you create and maintain Excel spreadsheets with your intermediate knowledge of Excel?, • Are you looking for a job in the Department of State, located in Charleston, SC? If you answered yes to most of these, keep reading on. Why is this Different from other Job Opportunities? All personnel must be able to either possess or obtain a security clearance of Secret, to be issued by Department of State, Diplomatic Security. Important note to consider: A SECRET clearance will open a lot of doors for your career in the Government to include possibilities of being hired directly. You Must Meet These Minimum Requirements: • A four-year degree from an accredited college or university is required, plus 2 years of experience, • 2 years of college + 4 years of experience relative to the specific position, or, • 6 years of experience relevant to the specific position, • Previous Management or Supervisory experience is also required, • Experience performing technical tasks and analysis related to Accounts Receivables as indicated below. We are also Looking for: • Experience in accounting systems, practices and procedures is desirable, • Good understanding of government accounting and standard General Ledger requirements is desired • Experience providing senior accountant services to DoS financial service organizations, • Experience providing leadership to less experienced team members in the areas of training, work product review, consultation and problem solving. Our most Successful Employees in this Position Demonstrate: • Ability to obtain in-depth functional knowledge of financial operations that provides a basis for analyzing business processes, information flows and relationships to the supporting automated systems., • Current knowledge or ability to learn Department of State accounting and financial policies and procedures as contained in the Foreign Affairs Manual and Foreign Affairs Handbook, as supplemented with internal operating procedures and its application to DoS financial and accounting systems is preferred., • Possess technology savviness and ability to catch on quickly; position requires experience with managing a high-volume inbox and phone calls. Knowledge of computer-based applications including word-processing, web-based applications, spreadsheets (VLOOKUP and pivot tables, and database management)., • The candidate should be a team player with a positive attitude., • Able to multi-task during times of high call and email volume to accurately address customer inquiries., • Escalate issues to the Supervisor and Manager as appropriate. Day-to-day Job Responsibilities include: -Daily services will involve accounting transaction analysis, verification of accounting system interfaces, identification of accounting errors, causes for the errors and taking appropriate corrective action, making accounting entries into the automated system as needed • Maintain memoranda accounting records and spreadsheets as needed to supplement the official accounting records and to supplement work measurement, • Perform General Ledger reconciliations, preparation of financial statements and other data maintenance requirements associated with providing accounting services, • Safeguard and secure Personable Identifiable information, adhere to OMB’s A-123 Internal Controls and provide input into the annual review of the A -123 budget cycle memos., • Provide excellent customer service to debtors by responding timely to phone calls and monitor/respond to emails inquiries until debts are fully collected or referred to Treasury for further cross-serving functions., • Create, update and monitor accounts for collection receivables in our proprietary accounting system, Global Financial Management System (GFMS) • Process credit card or ACH collection transactions via the Treasury Pay.gov system on behalf of customers., • Maintain accounting records and spreadsheets as needed to supplement the official accounting records for all transactions. Ensure all related documentation pertaining to debt is uploaded into the Document Imaging system., • Research aged debts, by requesting additional documentation from Diplomatic Research and preparing Loan recovery spreadsheets to correctly calculate fees based on new receivable status or collections., • Maintain assigned accounts to ensure they do not become delinquent, refer delinquent accounts and delinquent installment agreements to Treasury Cross-servicing., • Update Treasury’s Cross-servicing referral cumulative report to ensure proper debt referral on to Treasury Cross-servicing functions and process IPAC collections received Treasury’s collection efforts., • Generate, modify and export reports from our Global Business Intelligence (GBI) software to analyze trends, process deficiencies within any overpayment portfolios assigned; perform identification and problem-solving associated with Debt Collection to improve collection results., • Support ISO 9001 requirements by reviewing existing Quality Work instructions (QWIs), Reference Documents (RDs), Forms, etc. to ensure they are relevant and consistent with business processes and CGFS policy requirements., • Other duties as assigned. Team Lead duties for this position include: • Become a subject-matter expert in the Department, • Work closely with DoS Management in ensuring staff produce high quality work and help in driving process improvement initiatives., • A percentage of time (up to 25%) is allocated to assist the Contract Manager in performance management (coaching, mentoring, training, onboarding and interviewing) of the contractor personnel in a division to ensure work requirements within the department are being met., • Acts as liaison between the contractor employees and Federal Managers., • Work on skill development by ensuring employees have the appropriate tools/resources, training or re-training, job shadowing, or work with the contract company on skill-based training options., • Assists the Federal and Contract Managers with getting new hires oriented to the division., • Ensure contractor staff are adhering to DoS and division specific time and attendance policies, to include adhering to the telework agreement schedules., • Review the sign/in out logs against employees’ timesheet each pay period to ensure they match., • Monitor contractor scheduling and leave requests in the office to ensure appropriate staffing/coverage., • Review requests for overtime against workload requirements. Assists in making recommendations on getting an accurate level of effort., • Attend ad hoc briefing meetings as required by the IFAS Assistant Project Manager to address department-wide issues/concerns, initiatives (projects), workload requirements for contractor employees., • Ensures the on-the-job training is documented on the On-the-Job Form and employee becomes competent in the position. Work Schedule • Standard 8-hour shift between 600 a.m. and 6:00 p.m., with a 45-minute non-compensated lunch., • Additional hours may be required with Project Manager and DoS approval., • 100% on-site position Software Systems Utilized Accounting Systems: GFMS and RFMS Reporting Database: Global Business Intelligence Document Storage: Document Imaging system Office: Microsoft Office Collection Research: LexisNexis

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