Technical support specialist jobs in Seattle, Washington - Page 2Create job alerts

Job Description Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote – Some travel to sites as needed – Must be local to Seattle, WA or Portland, OR Period: 09/09/2024 to 03/29/2025 – potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 – $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: • Monitor e-mail, web and phone intake channels to respond to customer inquiries, • Answer product related questions including implementation and troubleshooting, • Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system, • Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: • Associates degree in IT-related fields, • Minimum of 3 years of experience, • Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files, • Competent in cloud network and server utilization practices, • Proficient in cybersecurity practices, • Familiar with common firewall resolution practices, • Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration, • Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure, • Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical, • Ability to leverage and/or engage others to accomplish tasks and projects, • Multitasks, prioritizes and meets deadlines in a timely manner, • General understanding of sales, customer service and consulting functions, • Strong organizational and follow up skills, • Excellent verbal and written communication skills and attention to detail, • Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner, • Familiarity with Salesforce CRM, • Previous experience in medical facilities, with customer facing support

Job DescriptionCascade Asset Management Company (“Cascade”) is proud to protect and grow capital in service of Bill Gates and the Gates Foundation Trust in support of their mission-related and philanthropic activities. Mr. Gates and the Foundation Trust are committed to creating a world where every person has the opportunity to live a healthy, productive life. Located in the Seattle area, Cascade applies its fundamental, long-horizon investment approach across asset classes and geographies, primarily through direct investing, as well as through a select group of funds and segregated accounts. Cascade offers the unique blend of being part of a team that manages a multi-billion-dollar portfolio while also working with professionals in a culture that values intellectual curiosity, collaboration, and respect. Team DescriptionThe Technology Service Desk is responsible for providing high-quality technical support to our internal clients. We are a small and nimble team, and this role will have the opportunity to work on a variety of key technology systems and devices. We pride ourselves on providing a high standard of support to ensure our users can do their jobs efficiently and effectively. Position DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. The ideal candidate will have a proven track record supporting complex technology environments, a passion for customer service, and the initiative to drive process improvements. Demonstrated excellence in organization and time management, a willingness to go above and beyond, and a positive, enthusiastic approach are essential to success at our organization.Team members are expected to provide exceptional support to end users across a range of technologies, including Microsoft 365, Windows 11, iOS, A/V systems, and identity access management systems. This role involves balancing daily service requests with various projects, enabling our clients to leverage technology to its fullest potential.Key Responsibilities • Deliver prompt, thorough technical support to end-users in person and remotely via FreshService, email, Microsoft Teams, and other tools, • Manage user accounts, permissions, and objects across Microsoft 365, Active Directory, and other technology systems, • Troubleshoot hardware, software, and identity access management issues; resolve or escalate problems while proactively managing the ticket lifecycle, • Deploy, troubleshoot, and maintain Windows 11 laptops and iPhones/iPads for end-users, • Facilitate technology needs for new employee onboardings, role transfers, and departures, • Manage hardware and software inventory, • Set up, operate, maintain, and troubleshoot A/V equipment, including Surface Hubs and Microsoft Teams Room Systems, • Maintain accurate and up-to-date documentation of technology systems, procedures, and configurations, • Assist with general IT administration functions and special projects as assigned, • Participate in a weekly on-call rotation for 24/7 supportSkills and Qualifications, • 3+ years of experience in a corporate Service Desk or related IT service role, with experience supporting executive users and complex environments, • Undergraduate degree preferred, • Expertise in Windows 11, Microsoft 365, and Active Directory Users & Computers, identity management (Okta preferred), • Operational knowledge of iOS for iPhone and iPad, • Strong troubleshooting skills across hardware, software, and A/V systems (Surface Hub and Microsoft Teams Room System preferred), • Familiarity with Power Platform (Power Automate, Power Apps) and automation tools is a plus, • Excellent verbal, written, and interpersonal communication skills, • Highly detail-oriented with a commitment to data quality, integrity, and accuracy, • Ability to handle information with discretion and confidentiality, • Ethical, with sound judgment and creative problem-solving skills, • Strong time management and organizational skills with the ability to prioritize, multi-task, and meet deadlines, • Ability to develop and maintain relationships and collaborate effectively within the team and across the organization