Technology support jobs in Jacksonville, Florida - Page 9Create job alerts

Job Description Job Description: - • 1 positions available, • ITIL & Ticketing System Familiarity, • Microsoft Client OS (Win10, 11), • Basic network configuration and troubleshooting (static IP, DHCP, DNS), • Microsoft 365 Support, • Print and File share services, • Hardware Break-fix/Replacement, • Patch Management, • Application installation and troubleshooting, • Over 5 years of hands-on experience in desktop support and end-user computing., • Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting., • Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps)., • Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot., • Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support., • End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning., • Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting., • Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions., • Capable of documenting solutions and creating user-friendly knowledge base articles., • Work collaboratively with IT teams to maintain a stable and efficient desktop environment., • Experienced in working in a global delivery model with strong communication, analytical, and time management skills., • ITIL V4 Foundations, • MD-102: Endpoint Administrator We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job Description Landscaping Consultants 4656 Collins Rd. #1 Jacksonville, FL 32244 Job Title: General Manager Department: LCI Reporting to: Date: March 2022 Position Status: New FLSA Status: Exempt Job Summary: The General Manager is primarily responsible for the overall success of a geographic region. In support of company works across internal business partners (e.g., Accounting, Facilities, IT, HR, Customer Service) to optimize the effectiveness and execution of the Landscape operation within a geographic region. Minimum Qualifications: Education High School or GED required. Two-year college degree or technical school in business or related field preferred. Experience Requires at least five years of managerial and supervisory experience. Three + years of managing multiple teams is preferred. Ideally, the incumbent has proven success with overseeing a large operation while driving performance improvement and consistently achieving sales goals. Licensure, Certification, and/or Registration Ability to travel (up to 50% of the time). Valid Drivers License and state auto insurance Other Qualification, Skills, and Abilities: • Work Hours, • Technology, • Advanced ability to lead, build and develop multiple units of responsibility., • Passion for and understanding of the organization’s mission and, specifically, the commercial grounds maintenance industries., • Excellent oral and written communication skills, including the ability to read and comprehend., • Excellent customer service skills., • A keen understanding and be responsible for workplace safety., • Advanced ability to handle customer and employee relations., • Values diversity., • Proficiency with various reporting processes for personnel and budgets., • Energy and enthusiasm to help others., • Strong knowledge of financial management., • Ability to do basic math calculations using a calculator., • Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds., • Ability to confidently use Word, Excel and the ADP payroll system., • Ability to work flexible schedule to include weekends, evenings and holidays if needed., • Strong leadership skills, including but not limited to:, • Strong Work Ethic -- as demonstrated with self-confidence, integrity, thoroughness, and by driving accountability, and maintain composure under pressure., • Ability to Manage Multiple Priorities – responsibly execute several projects and priorities for various landscape areas. Delegates to others, to meet deadlines and develop others’ skills & abilities., • Change Management – ability to encourage others to seek opportunities for different and innovative approaches to address problems and issues, copes well with change., • Decision Making – ability to make critical decisions while following company procedures, with the organization’s best interests in mind., • Detail Oriented – ability to pay attention to the minute details of a project or task., • Time Management – ability to meet deadlines and prioritizes appropriately. Job Duties Essential Duties % of Time Job duties generally include, but are not limited to: • Responsibility for directing the following operational units – irrigation, lawn and maintenance, pest control program, and ground maintenance., • Ensures store performance meets requirements, sales goals are achieved and after-market goods are appropriately transported and stored., • Manages the Account Manager to ensure oversight of technicians and jobs are being handled properly., • Administering various HR processes, policies and requirements such as:, • Hiring, training and developing staff, which may include coaching and taking disciplinary action. Completes the necessary documentation requirements., • Communicating job expectations; completes planning; monitoring; appraising, and reviewing of job performance., • Enforcing polices procedures and expectations of Executive Management., • Achieving operational objectives by completing various reporting and trending activities to: contribute sales information and make recommendations for addressing gaps and advancing revenue, identify strategic action plans that address business growth and community needs, and meet budget requirements., • Maintaining appropriate ratios of expense and revenue. Generate revenue in accordance with budget, expenses and bottom-line contributions., • Meeting sales/financial objectives by forecasting requirements; assist with preparing annual store budgets, with VP of Landscape Consulting and to initiate corrective actions with declining sales., • Managing the implementation of production, productivity, quality, and customer service standards; resolving day-to-day issues, completing operational audits; and facilitating organizational change initiatives., • Facilitating the implementation of procedural and technological changes by communicating, educating, monitoring the impact of change, and identifying any additional training and/or actions that may need to be instituted., • Assuring that safety and security compliance requirements are met, such as (but not limited to):, • Assuring safety rules and practices, as well as IT and site security, are completed. Other duties as assigned. • Supports and promotes organizational programs, special events, and special projects as needed. Supervisory/Decision making Authority Does the position require customary supervision and management of at least 2 or more full-time employees? ☒ Yes ☐ No Enter the number of direct reports and their position titles: Area/Regional Managers (2-4), Store personnel 10-50. PHYSICAL REQUIREMENTS: Required • Ability to stand for extended period of the day, • Ability to stoop, bend, kneeling, crawl and climb, • Standing, • Walking, • Lifting (Up to 50lbs), • Carrying (Up to 50lbs), • Kneeling, • Pushing/Pulling, • Bending/Stooping, • Reaching above the head Preferred HAZARDS: Required • Ability to read and write and have basic math skills, • Ability to use business equipment such as IPad, IPhone, fax, computer and basic knowledge of computer programs and email., • Reading, • Math Skills, • Proficient in Excel, Outlook Express and Word, • Typing/Keyboard, • Word processing software, • Operate office machinery (fax, copier, etc.), • Verbal communication (including telephone), • Written communication (including composition), • Reasoning and logic, • Maintain records, • Team-oriented and collaborative interpersonal relationships, • Organize and prioritize information Important Note Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time. Goodwill is an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex, (including pregnancy), national origin, age, disability, marital status, protected veteran status, sexual orientation, gender identity, genetic information or any other protected characteristics under applicable law.

Job Description The IT Support Technician at VTrips is responsible for setting up new employees in company software, troubleshooting technical issues, managing user roles and permissions, and overseeing equipment inventory. This is a hybrid role that is expected to work in our Jacksonville, FL office at least three days per week. Essential Duties: • New hire setup which includes working in Active Directory to create new users, setting up new user in our VOIP phone system and CRM system setting up new computers, installing all relevant programs., • Perform client/user support for the company and for individual users as they encounter problems including: hardware services, software installations; updates; troubleshooting, networking support, phone system support, contacting our vendors, from internet providers to printer service technicians., • Work with our Tier I server and network team to troubleshoot network issues as they arise, and implement new server needs., • Provide user training on technology and new technology implementation, (i.e. phone headsets, researching different Document Management Systems, planning and executing site-wide installation of the new programs), • Learn and become responsible for Management for all user accounts (i.e. activate/deactivate all employees and manage their systems) and all client management, • Maintain current IT equipment running through software updates, stocking of printer paper and toner, ordering of supplies and inventory management on current stock., • Play an active role in determining new technology and application needs to support growth Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This is a generalized position description where job duties may differ among region and location of employment. AAP/EEO Statement: The Company is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation or any other characteristic protected by law in the recruitment, selection, placement, training, compensation and promotion of our employees. Qualifications and Experience: • Microsoft Server and Office 365 Hybrid Environments, • Microsoft Active Directory (Creating, Modifying, Terminating Users), • Phone System Administration, • Install/Remove Software on Computers, • Support for Helpdesk Tickets, • Setup and Support Remote Users, • TCP/IP Knowledge, • CompTIA Server+ Network+/Microsoft Server Certifications a Plus, • Functional knowledge of remote access, VOIP phones, networking, PC configuration, • Proven high level of problem solving, critical thinking and implementation skills Benefits: • Competitive salary., • Comprehensive medical, dental, and vision insurance., • 401(k) retirement plan with company match., • Paid time off and holidays., • Employee discounts on vacation rentals., • Professional development opportunities. Salary Description: $50,000 - $60,000 per year

Job Description MEMBERSHIP COORDINATOR - IDEA RIVER BLUFF TEEN This position provides clerical and administrative support for the Club. The Membership Coordinator also provides informative communication to parents, while providing professional customer service. KEY ROLES (Essential Job Responsibilities): This position’s primary responsibilities are: • Maintain accurate recordkeeping of member enrollment and attendance, food services and other grant requirements, • Maintain electronic database systems (COMET/ SAMIS/ MyClubHub), • Answer club telephone and provide informative customer service, • Prepare correspondence, reports and event flyers as assigned Additional Responsibilities • Attend relevant staff meetings and training events, • May participate in additional special programs and/or events, • May aid with coordinating field trips, • Other duties as assigned REQUIREMENTS • High School diploma or GED, • Minimum three years of administrative support experience required, • Experience working with youth is a plus, • CPR and First Aid Certification or willingness to obtain (Will Train), • Demonstrated proficiency with technology, including computer operations and word processing, • Excellent written and verbal communication skills and organizational skills, • Provide excellent customer service to parents, members, staff and volunteers, • Ability to clearly and concisely communicate ideas, facts and information to others, • Exceptional attention to detail and organization skills, • Ability to pass DCF Level II background screening and drug test WORK ENVIRONMENT: Schedule is Mon - Fri, 2PM – 7PM (Additional hours occasionally). Work is conducted mostly indoors but may be required outdoors during special events. PHYSICAL AND MENTAL REQUIREMENTS: • Ability to sit, stand and walk for long periods, bending and squatting on occasion, • Ability to lift to 20 lbs. on occasion, • Ability to hear at a normal conversational level, • Ability to maintain high energy level when necessary, • High degree of emotional intelligence Boys & Girls Clubs of Northeast Florida is an Equal Employment Opportunity Employer and Drug-Free Workplace. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Job Description MEMBERSHIP COORDINATOR (Arlington Middle) This position provides clerical and administrative support for the Club. The Membership Coordinator also provides informative communication to parents, while providing professional customer service. KEY ROLES (Essential Job Responsibilities): This position’s primary responsibilities are: • Maintain accurate recordkeeping of member enrollment and attendance, food services, and other grant requirements, • Maintain electronic database systems (COMET/ SAMIS/ MyClubHub), • Answer Club telephone and provide informative customer service, • Prepare correspondences, reports, and event flyers as assigned Additional Responsibilities • Attend relevant staff meetings and training events, • May participate in additional special programs and/or events, • May aid with coordinating field trips, • Other duties as assigned REQUIREMENTS • High School diploma or GED, • Minimum three years of administrative support experience required, • Experience working with youth is a plus, • CPR and First Aid Certification or willingness to obtain (Will Train), • Demonstrated proficiency with technology, including computer operations and word processing, • Excellent written and verbal communication skills and organizational skills, • Provide excellent customer service to parents, members, staff, and volunteers, • Ability to clearly and concisely communicate ideas, facts, and information to others, • Exceptional attention to detail and organization skills, • Ability to pass DCF Level II background screening and drug test WORK ENVIRONMENT: The schedule is Mon - Fri, 2PM – 7PM (Additional hours occasionally). Work is conducted mostly indoors but may be required outdoors during special events. PHYSICAL AND MENTAL REQUIREMENTS: • Ability to sit, stand and walk for long periods, bending and squatting on occasion, • Ability to lift up to 20 lbs. on occasion, • Ability to hear at a normal conversational level, • Ability to maintain a high energy level when necessary, • High degree of emotional intelligence Boys & Girls Clubs of Northeast Florida is an Equal Employment Opportunity Employer and Drug-Free Workplace. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Job Description Support Engineer Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency. Position Overview: The Support Engineer provides technical support for end-users' hardware and software, troubleshoots issues with Microsoft 365, Windows OS, and other cloud services, manages user accounts, and handles device lifecycle management. Key duties include resolving technical problems, maintaining IT assets, documenting incidents, and providing excellent customer service across various channels. Reports to: Chief Administrative Officer Essential Duties and Responsibilities: • Provide first and second-level technical support for end-users on desktops, laptops, smart boards, VOIP system, and printers., • Automate the deployment and migration of Windows 10/11 and Office 365 systems using tools like Microsoft Endpoint Manager (Intune), Configuration Manager (SCCM), or PowerShell., • Troubleshoot and resolve issues with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.), and support general cloud services., • Diagnose and resolve hardware and software problems for Windows operating systems and other business applications., • Configure, deploy, and maintain end-user devices., • Manage user accounts, groups, and permissions., • Support basic network functions, including network cable tracing and DHCP, and troubleshoot printer connectivity., • Provide technical support for a wide range of technology needs including phones, printers, workstations, AV/VC equipment, and network equipment, • Assist in imaging, creating new hire accounts, and termination processes, • Communicate clearly with users and provide regular updates, status, and information., • Document, track, and resolve support requests., • Maintain a thorough and accurate inventory of IT assets, including tracking repairs and coordinating equipment replacement., • Assist with endpoint security solutions to maintain system security., • All other duties as assigned. Education / Experience / Qualifications: • Bachelor’s degree in Computer Science or relevant field is preferred, or at least 5 years’ equivalent experience required in lieu of degree., • At least 3 years’ experience as a desktop support or similar role., • Strong understanding of Windows operating systems, Microsoft 365, hardware, and basic networking. Windows 10/11 administration, deployment, and troubleshooting. Microsoft 365 Certification preferred., • Highly proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps)., • Experience with Microsoft Azure and Intune for device management., • Excellent communication and interpersonal skills to provide exceptional support to end-users., • Strong analytical and critical thinking skills to diagnose and resolve complex technical issues., • Ability to thoroughly document incidents, resolutions, and IT asset inventory., • Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support., • Familiarity with VoIP systems and troubleshooting., • Ability to adapt to change in a fast-paced environment., • Upholds the highest ethical standards; is trustworthy and reliable., • Must have a valid driver’s license, clean driving record, and reliable transportation., • Must be able to work Monday through Friday 8:30am-4:00pm, with extended hours as needed., • Must be able to lift up to 25 lbs. Job Type: Full-time Location: Remote-Hybrid / Based out of Jacksonville, Florida, with the ability to travel to all Florida locations.

Job Description About Echotech Software Solutions Founded in 2014, Echotech Software Solutions LLC is a Florida-based technology services firm headquartered in Jacksonville. The company specializes in custom software development, cloud solutions, robotic process automation, artificial intelligence, cybersecurity, and data analytics. Echotech partners with enterprises to modernize legacy systems, enhance operational efficiency, and deliver innovative, scalable digital solutions. Our team values innovation, collaboration, and technical excellence, with a commitment to delivering high-quality services to clients across industries. Job Summary Echotech Software Solutions is seeking an Enterprise Cloud Integration and Application Modernization Specialist to lead initiatives focused on migrating legacy systems, integrating enterprise applications, and optimizing digital infrastructures. The ideal candidate will possess deep knowledge of cloud platforms, enterprise integration methods, and modernization strategies to ensure robust, scalable, and secure IT environments for our clients. Key Responsibilities * Design and implement enterprise-level cloud integration architectures using Azure, AWS, or GCP. * Lead legacy application modernization projects, converting outdated systems into cloud-native or hybrid solutions. * Develop and deploy secure API-driven integration frameworks for cross-platform applications. * Collaborate with project managers, solution architects, and business stakeholders to align technical solutions with business objectives. * Conduct system assessments to identify opportunities for process automation, scalability, and performance optimization. * Ensure compliance with security, governance, and regulatory standards during migration and integration. * Guide and mentor development teams on best practices for modernization, DevOps, and CI/CD pipelines. * Provide post-deployment support, troubleshooting, and continuous improvement for integrated cloud solutions. Qualifications * Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field. * 6+ years of professional experience in IT, with a focus on cloud integration and enterprise modernization. * Proven hands-on experience with Azure, AWS, or Google Cloud Platform. * Strong background in .NET, Java, or equivalent enterprise development frameworks. * Proficiency in API development, microservices architecture, and containerization (Docker/Kubernetes). * Experience with enterprise integration patterns (EIP), ESB, or middleware platforms. * Familiarity with DevOps practices: CI/CD, infrastructure as code, and automation. * Strong problem-solving, communication, and leadership skills. Benefits * Competitive salary package with performance incentives. * Comprehensive health, dental, and vision coverage. * Paid vacation, holidays, and sick leave. * 401(k) retirement savings plan. * Ongoing professional development and certification support. * Hybrid work flexibility (remote + in-office collaboration). * A collaborative, innovation-driven culture where your expertise has real impact.

Job Description ABOUT THE INTERNSHIP SportsMEDIA Technology (SMT) Jacksonville-based events operations team supports sporting events all across North America and the world. The scope of this department includes event preparation, support and management, working with our clients and other events teams (Video Production, I.T., Electronics) for some of the biggest sporting events of the spring, including the Boston Marathon, TPC Sawgrass and The Charleston Open. The Sports Events Intern is a position that serves to satisfy scholastic “work-exposure” degree requirements while at the same time exposing potential Events Staff candidates to the SMT Events Department. As an event intern, you will work in a support role for event preparation (with on-site services staff), onsite event delivery, and post-event wrap-up for events and services. You will get hands-on sporting events operation experience, while working with and learning from SMT Event Project Managers and Event Staff. This is an on-site spring internship in Jacksonville, FL, averaging 35-40+ hours a week. Pay for this internship is $15.50/hour. Events Interns will report to our Director of Events. YOUR DAILY IMPACT AT SMT • Works with SMT staff to prepare equipment for event service delivery, • Assists in day-to-day duties as needed within the SMT Events Department, • Perform risk management to minimize any project issues or safety concerns, • Maybe used to work in other SMT departments as needed, • Will be assigned to work SMT events as needed, • Will be asked to work weekends and holidays when necessary, • Participate in the loading, unloading, and inventory tracking of SMT equipment, • Assists with ensuring cleanliness and orderliness of warehouse WHAT YOU BRING TO SMT • Currently enrolled in a college program (prefer Sport Management, Communications, Hospitality or IT majors), • Prior event management / sponsorship or networking / IT experience preferred, • Project management and/or event coordination preferred, • Sport industry knowledge helpful (specifically tennis, golf, or CrossFit), • Must be able to:, • travel 50-70 %., • obtain US passport, or other authorization into various worldwide locations., • lift and carry 70 lbs., • work in high pressure environments and problem solve efficiently, • be dependable in terms of punctuality and task performance efficiency, • travel to both domestic and internationally events during internship, • Basic events operations experience helpful, • Sound software knowledge of MS Office products (Word, Excel, Outlook, Teams) required, • Sound organizational, communication (both oral and written), and time management skills., • Technical background or technical aptitude highly preferred, • Fluency in foreign language helpful, • Demonstrated leadership in athletics, academics or past work experience What Can SMT Offer You? Your work will directly contribute to the success of our SMT teams, driving innovation and changing the game of sports broadcast, events and data collection technology. You will learn hands-on about the preparation, planning, and deployment of technology into sporting events, particularly golf, tennis and endurance sports. This internship is PAID! Who is SMT? SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium. For over 40 years, we’ve helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more. But we’re more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we’re launching graphics during a game or hitting the lanes for our bowling league, we’ve got each other’s backs. Are you ready to be a game changer? Learn more at SMT.com or follow us on social. Are you ready to join the SMT Team and become a Game Changer? Apply Now! SMT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let us know when you apply if you need any assistance during the recruiting process due to a disability. SMT participates in E-Verify.

Job Description RadiFi Credit Union is seeking a Branch Operations Supervisor II to work under the direction of the VP of Retail Operations & Sales, responsible for supporting the Retail Branch network in meeting team and individual goals. This role will ensure consistent processes, maximum system utilization, adoption of best practices, and consistent service standards. Plays a central role in developing, documenting, and maintaining all retail branch operational procedures. Ensures the branch network has appropriate coverage by working or assigning float positions to the branches as needed. Must have reliable transportation to allow for coverage at branch locations based on business need. Location and duties may vary daily. Has supervisory responsibilities over a retail branch. Supervises, coordinates and reviews the work of assigned staff. In conjunction with HR, supervises employee status changes, conducts performance evaluations and salary reviews for assigned staff, and applies company policy. This role has limited supervision and inspection of work. Works with the VP of Retail Operations & Sales to produce financial or strategic results that are expected to have an impact on current organizational results. Major Duties and Responsibilities: • Work with HR and retail management to interview, hire and onboard new associates. Complete orientation of new branch support employees in overall branch procedures. Ensure branch support personnel are well trained in all phases of their respective jobs and in compliance with regulatory requirements. Train associates by modeling our sales and service standards designed to establish strong member relationships. Develop employees’ skills in the Credit Union’s preferred way of selling, coach on sales strategies and tactics, professionally handle nonperformance, and conducts effective 1-1 sessions. Appraise performance and provide recommendations for staff compensation, promotion, and termination as appropriate. Direct job assignments, monitor staff performance, and hold branch support staff accountable to performance objectives., • Maintain appropriate MSR staffing levels at all branches based on transaction volume. Schedule floaters and/or reassign resources as needed. Work with HR to identify the knowledge, skills and abilities needed for the MSR role., • Create, update, and maintain comprehensive branch procedures and training materials for frontline operations., • Ensure operational procedures are aligned with policy changes, regulatory requirements, and best practices., • Collaborate with compliance, risk, and training teams to ensure procedural documentation remains current and effective., • Achieve monthly/annual goals based on budget. Work outbound calling campaigns to assist assigned staff in meeting sales goals., • Generates new revenue opportunities for the branch network by providing guidance on potential new products or solutions based on member and consumer feedback. Refers sales opportunities to other departments and/or Credit Union affiliates in support of established corporate objectives., • Advocates for and advances the digital readiness of branch support staff to increase adoption and utilization of the Credit Union’s digital services among the team and membership., • Ensure MSR processes are efficient and representative of best practices for our industry. Insure consistency of posting, judgment decisions, day-end balancing and the like., • Oversee new MSR mentoring program in conjunction with RadiFi's Training Department., • Maintain up-to-date policies and procedures for all MSR related functions. Insure documentation, job aides and other training resources are available on the intranet., • Ensure MSR processes and documentation are in full compliance with all Federal regulations including the Bank Secrecy Act., • Administer quality loop member service survey and internal service survey program. Send out surveys, report on results. Make recommendations for areas of improvement noted., • Respond to audit findings. Take corrective action when needed to adjust processes or procedures., • Keep inventory of all MSR equipment, service schedules and the like. Provide recommendations for purchases of new equipment., • Assist with identifying out-of-balance situations with MSR's. Work closely with Finance to clear out of balance situations promptly., • Participate in community events to represent the Credit Union (including after-hours and weekend events)., • Perform other job related duties as assigned Knowledge and Skills Experience: Minimum of two (2) years of Teller experience is required. Familiarity with teller staffing, development and operations including hiring, coaching, negotiated items, check hold decisions, fraud detection, teller regulations and balancing is required. Proven leadership experience with a sales & service focus in a bank or credit union is needed. Education/Certifications/Licenses: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program/prior work experience. Degree preferred in business, finance, accounting, or a related field. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: • Excellent communication, problem solving, and decision-making skills to effectively resolve member and employee issues., • Balance team and individual responsibilities., • Strong supervisory and leadership skills required to manage, motivate, and develop employees., • Uphold confidentiality and customer privacy in all situations., • Proactively seeks solutions that benefit the member and the Credit Union while exhibiting sound and accurate judgment., • The ability to work independently and the ability to work within a team is required., • Strong technology skills are needed. Ability to use the Internet, Outlook, word processing and spreadsheet software and position specific software as required. Symitar experience is a plus., • Ability to interact effectively with clients and other internal departments is required., • Strong attention to detail and the ability to work as part of a team is required. ADA Requirements Physical Requirements: Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Working Conditions: The noise level in the work environment is usually moderate. Acknowledgment Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. We are an Equal Opportunity Employer and do not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.