Site Operations Manager (LB)
20 hours ago
Long Beach
Job Description MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers. JOB SUMMARY The Site Operations Manager – Long Beach Clinic is responsible for overseeing the daily operations of Harbor Community Health Centers’ newest location in Long Beach. Reporting directly to the Chief Operating Officer (COO), this position ensures the clinic operates efficiently, safely, and in alignment with HarborCHC’s mission, vision, and core values. The Site Operations Manager plays a key role in coordinating administrative, operational, and technology functions to support a seamless patient experience. This includes managing front office workflows, collaborating with clinical and administrative teams, and serving as the on-site liaison for IT, facilities, and operational support. The Site Operations Manager will promote a culture of excellence, teamwork, and inclusivity while ensuring compliance with organizational standards, quality measures, and regulatory requirements. This role requires a hands-on leader who is proactive, adaptable, and committed to improving the health and well-being of the Long Beach community through efficient operations and exceptional patient-centered service ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: • Oversee daily non-clinical operations of the Long Beach site, ensuring smooth patient flow and adherence to HarborCHC standards, • Collaborate with the COO, IT Department, and departmental leads to implement operational policies and best practices across all clinic functions, • Monitor scheduling, patient access, and front desk workflows to optimize efficiency and patient satisfaction, • Ensure compliance with safety, infection control, and facility standards, • Partner with Facilities and IT departments to ensure timely resolution of site-related issues and maintenance needs, • Serve as the on-site liaison for IT support, coordinating technology setup, troubleshooting hardware and software issues, and ensuring functionality of EHR systems, phones, and equipment, • Assist with technology onboarding for new employees, ensuring proper access to systems and training in workflow tools, • Maintain inventory of technology assets and report needs for replacements or upgrades, • Act as an on-site ambassador for HarborCHC’s patient experience initiatives, • Monitor patient feedback, address complaints, and ensure timely resolution in coordination with leadership, • Support clinical staff in maintaining a patient-centered environment and efficient service delivery, • Ensure the clinic’s environment reflects a welcoming, respectful, and inclusive culture, • Serve as the point of contact for administrative operations, including supplies, vendor coordination, and maintenance requests, • Support onboarding and training for new Long Beach clinic staff in coordination with HR and the COO, • Assist in monitoring key operational metrics (e.g., patient volumes, scheduling, no-shows, etc.) and provide reports as needed, • Support quality improvement and compliance initiatives to ensure adherence to local, state, and federal regulations, • Provide day-to-day guidance and coordination for front office and support staff, ensuring accountability, teamwork, and professional growth, • Work closely with the COO to identify operational challenges and propose data-driven solutions, • Participate in leadership meetings, contributing feedback from the Long Beach site perspective, • Lead by example in demonstrating HarborCHC’s values and commitment to community health, • Other duties as assigned QUALIFICATIONS Education: Bachelor’s degree in health administration, Business, Public Health or a related field required. Equivalent experience in healthcare operations management may be considered Experience: Minimum of 3–5 years of experience in a healthcare or community clinic operations role, with demonstrated leadership capabilities • Experience in a Federally Qualified Health Center (FQHC) or similar setting strongly preferred, • Proven ability to manage multiple priorities and coordinate cross-functional teams, • Knowledge of healthcare operations, patient flow management, and quality improvement principles, • Strong communication, problem-solving, and organizational skills, • Bilingual (English/Spanish) preferred but not required Technical Skills: • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams), • Experience with electronic health record (EHR) systems preferred (e.g., eClinicalWorks) Other Requirements: • Legal authorization to work in the United States, • Valid California driver’s license and access to an insured automobile, • Clear post-offer, pre-employment background screening, • Must be vaccinated against COVID-19 or have a qualifying medical/religious exemption EXPECTATIONS • Adheres to all Harbor Community Health Center (HarborCHC) policies and procedures, • Conducts self in a manner consistent with HarborCHC’s core values and mission, • Provides excellent internal and external customer service, • Maintains a positive, professional, and team-oriented attitude, • Ensures attendance, punctuality, and compliance with all timekeeping procedures, • Communicates regularly with the COO regarding site operations, staffing needs, and patient experience concerns, • Meets productivity standards and performs duties as workload necessitates, • Fosters an environment that promotes trust, cooperation, and continuous improvement among all staff PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust. Hours: HarborCHC is open Monday –Friday 8am-5pm. This is a full-time, exempt position, and the employee is expected to work approximately 40 hours per week. Evening and weekend work may occasionally be required, as business needs dictate. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. HarborCHC complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.
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