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Job Description This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $36.91 an hour. JOB SUMMARY The Lead Housing Case Manager (Lead HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents and supports the delivery of high-quality service based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the ‘housing first’ philosophy. Specific tasks related to this position (but are not limited to) include providing mentorship, support, and guidance to the Housing Case Managers & building team and serves as their first point of contact for questions and support, works in partnership with the Residential Services Manager (RSM) and Lead Residential Specialist, and plays a key role in sustaining continuity of care across all tenant-facing positions in Plymouth buildings. The HCM position carries a caseload responsible for supporting residents in their housing stability in identifying their housing stability barriers, partnering with residents to create Housing Service Plans, providing care coordination and supportive services to residents to meet their plan’s goals, and ensures that there is a staff presence all while fostering a sense of community. The position is generally assigned to an individual Plymouth building but may be reassigned on a short- or long-term basis, based on business/service needs. Work Schedule: This position works a 40-hour work week, including one weekend day along with the willingness to work select holiday mornings, work modified day shifts (to work into early evenings) as needed and may be required. The Lead HCM carries a caseload and can work periodic swing and weekend shifts. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Lead Responsibilities • Provides mentorship, coaching, support and guidance to the HCMs by assisting with onboarding, training and guidance on case management techniques, access to resources and establishing positive resident relationships. Serves as the first point of contact for HCM questions., • Assists the Residential Services Manager (RSM) in coordinating the daily operations of the site helping to ensure continuity of services., • Leads regular 1:1 or team peer learning sessions of HCMs to support quality service delivery, program compliance and ongoing learning., • Supports RSM in ensuring policies and procedures are implemented consistently., • Communicates and coordinates with RSM to support on and off-site partner relationships., • Supports the RSM in aligning tenant service strategies with Residential Specialists, Community Specialist and others providing tenant services in the building; actively participates in Resident Support meetings to strategize on cohesive tenant support strategies., • Work with Property Management team to support tenant recertification, as needed., • Ensures continuity of function and service in the event of an HCM absence., • In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence, • Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible., • Assists residents in scheduling appointments, arranging transportation, or transporting residents in Plymouth vehicle or rented vehicle to appointments; and accompany residents to appointments as appropriate, • Advocate, consult and collaborate with community providers to ensure continuity of care., • Assists residents in moving into and/or out of their Plymouth housing as needed, following Plymouth policy and procedures., • Mediates conflict using de-escalation and other techniques., • Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care., • Assists with resident complaints and concerns, escalating them to the Residential Services Manager (RSM) as needed., • Attends and participates in scheduled supervision and team meetings to discuss resident issues and general program issues and goals., • Practices a cooperative work approach and promotes teamwork among co-workers and community partners; collaboration includes supporting community events and proactively aligning with building team on resident strategies, • Collaborate with other Plymouth Housing Departments and/or participate in committees or workgroups as appropriate., • Provide backup to other Social Services staff in other buildings as needed, or backup front desk coverage on a regular or intermittent basis., • Work to the standard and requirements of the service program agreements, including program goals relating to residential stability; eviction prevention; enhanced income/skills and self-determination., • Maintains all database records and other required documentation in an accurate and timely manner including, by not limited to daily activities, progress notes, changes in resident status, etc. Follows strict confidentiality to protect resident’s private data., • Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed.i.e., Incident Reports, and tenant satisfaction surveys., • Records and maintains financial documentation as required for Plymouth credit card purchases on Resident behalf., • Follow program and agency policies and procedures. Provide input to program policies, procedures, and goals, as requested. Read materials as requested., • Perform other duties as directed by the Residential Services Manager or Site Director ESSENTIAL JOB QUALIFICATIONS (Any equivalent combination of knowledge, skills, abilities, education, and experience): Education: BA/BS degree in a human service field. Advanced education can be substituted for experience and/or years of experience can be substituted for the required degree. Experience: Minimum of three (3) years of experience working with homeless and low-income individuals, including persons living with mental and physical illnesses, chemical dependency/addictions, disabilities, HIV/AIDS. Minimum two (2) years working as a case manager, at least one (1) of those years working with individuals experiencing homelessness. Licensure/Certification: Valid Washington State Driver License and insurable driving record. Knowledge, Skills and Abilities: • Able to communicate and work effectively with a diverse group of voices., • Strong knowledge of case management practices and standards., • Strong knowledge of regional social service network and services available to tenants., • Demonstrated ability to coach and lead a team of peers and near peers., • Solid organizational and time management skills with ability to prioritize effectively and meet deadlines in a professional manner., • Self-motivated and ability to creatively problem solve., • Ability to develop and sustain successful relationships with tenants, community agencies and resources,, • Empathic patience with individuals who are heavily impacted by addiction, mental health concerns, and trauma., • Demonstrated ability to work effectively under stressful conditions with people of varying socioeconomic backgrounds, sexual orientations, and ethnic diversity., • Ability to be flexible, supportive and work cooperatively with co-workers as a member of a diverse team., • Demonstrated leadership and teaming experience resulting in accomplishing tasks and goals., • Proficient with MS Office applications, particularly Word, Excel, Outlook and web conferencing, including MS Teams and Zoom and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research., • Thorough Knowledge with full MS Office suite and web conferencing, including MS Teams and Zoom., • Demonstrated and strict attention to detail., • Experience with diverse, low income or special needs populations is desired., • Direct coaching or mentoring experience is desired. For a full list of our benefits, please go to

Job Description:\n\nDescription: ABOUT THE POSITION: The Housing Case Manager II is a senior level position requiring a higher level of responsibility, applying advanced subject knowledge, and exercising significant independent judgment and initiative. The Veterans Housing Case Manager II is expected to share knowledge, function as a resource, and serve as a guide to other Veterans Case Managers in the agency. An incumbent in this position may work in either emergency or housing services. Those in emergency services work a caseload of individual program participants experiencing homelessness, many of whom have multiple barriers (i.e., serious mental illness, substance use disorders, chronic health conditions, frequent contact with law enforcement, etc.). They engage and develop relationships with participants and provide trauma-informed support services so that secure, stable, and permanent housing may be achieved. Those in housing services work a case load and provide trauma-informed case management services designed to prevent homelessness and stabilize housing for tenants. This includes assessment, documentation, information and referral, goal setting, and direct advocacy, cooperative case planning, collaboration with the King County Veterans Program and coordination of services. They assist and empower residents to make necessary connections with community and providers to stabilize their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). ABOUT THE PROGRAM: Otto’s Place Enhanced Shelter removes barriers for male-identifying individuals transitioning off the street by partnering shelter with 24/7 on-site support services, intensive case management, behavioral clinician, and housing navigation. In addition to services, we provide 122 separate sleeping areas, meals, laundry, and service pets. ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. Compass is proud to be an affiliate agency of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child welfare, refugees, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency visit . LOCATION: Pioneer Square Neighborhood (Seattle, WA)REPORTS TO: Case Manager SupervisorFLSA STATUS: Non-ExemptSCHEDULE: Monday-Friday 9:30am-5:30pm & Thursday 8:30am-4:30pm with monthly staff meetings on 1st WednesdayMEAL PERIOD: Paid (30-minutes)SALARY RANGE: $31.10 per hour (level II) ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English. Engagement & Assessment Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants. Establish goals and objectives. Monitor achievements through regular meetings. Identify barriers and steps necessary to overcome obstacles. Provide information, referrals, and direct advocacy as needed, utilizing internal and external resources.Write clear, objective, and accurate client file case notes of significant interactions, including stability plans, and all other required forms and paperwork including logs, records, reports, and statistics, as requested. Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.Assess participant housing histories, barriers, and resource/support needs (e.g., food, health, transportation, etc.) and opportunities (e.g., family, friends).Per program policy, complete intake and needs assessment (may be in person or by phone and may include collaboration with referring agencies), housing stability plan, VI-SPDAT and orientation to program.Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing. Or develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for residents, which could include groups, classes, workshops, and special events with the support of the Program Manager.Develop a plan with the Program Manager to utilize program based flexible client relocation and assistance funds in a way that emphasizes equitability not equality.Identify need for interim or bridge housing, link as requested and available.Provide information, referrals, and direct advocacy as needed, utilizing internal and external resources.Link participants with services intended to address significant barriers to housing stability – e.g., mental health services, chemical dependency services, primary health services, legal services, employment and/or educational supports.In a collaborative manner, coordinate with internal and external agency representatives to ensure clients are resourced according to their needs.Build and maintain positive relationships with a network of community providers and services to address and advocate for client needs.Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.Work with program management on situation assessment and follow-up.Daily activities are varied, and the day may be interrupted by emergencies or other daily events.Mediate conflicts provide de-escalation and crisis intervention, model appropriate problem solving; and refer to appropriate services as needed.Provide milieu management as well as support to the program team in daily operations of the facility.In coordination with Program Manager and/or Coordinator, develop and facilitate life skills training and other relevant workshops.Build and maintain positive relationships with coworkers and team members. Housing Search & PlacementDevelop relationships with property managers (and landlords in emergency services), assisting in breaking down barriers to create pathways to housing.Utilize available landlord information and referral resources to identify and access private market housing that will accept housing subsidies or that provide below-market rents; establish and develop additional private market landlord resources to supplement these other sources.Help participants to tour neighborhoods and properties; provide and discuss options as part of selection decision.Assist participants with obtaining the resources necessary to apply for and move into housing (e.g., application fees, security deposit, first month rent, furnishings, etc.).Help participants to complete and submit required housing applications and other materials; help participants to prepare for housing interviews or other housing application meetings.Assist participants with move-in to new housing, and with transitioning support to other provider or other community resources.Participate in follow up support after the participant has been placed in housing to ensure stability and reduce the likelihood of that participant returning to homelessness. Education LiaisonSupport families and students across a diverse spectrum of backgrounds to increase student academic success and support social -emotional development.Communicate with parents, teachers, and administrators on an ongoing basis regarding each student’s progress.Coordinate and facilitate after school programming that promotes social, emotional, and academic growth.Assist families in understanding and navigating school district enrollment, services, programs, and systems.Collaborate with families, school staff, and community partners to support student overall growth.Attend school events and participate in meetings and training for the purpose of sharing information, implementing school initiatives, and addressing student needs.Identify local educational/vocational/career development programs and services and develop links with community programs. Veteran SupportIn collaboration with the service team, the Case Manager is responsible for developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of referred households, utilizing VA and community resources to meet identified individual needs with the goal of stabilizing permanent housing in the shortest time possible.Coordinate referrals from outreach efforts; maintain a weekly housing list of all currently enrolled veteran households and those presumed eligible.Schedule initial intakes/screenings within 48-hours of referral.Complete request for payment in a timely manner for rent arrears.Maintain current information on community resources veteran and non-veteran specific.Attend meetings as necessary and represent Compass Housing Alliance Veteran Services Program. Guidance & AdministrationAssist program team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems or procedures, or participating in or facilitating team workgroups and agency workgroups related to job focus.Assist with the onboarding of new Housing Case Managers (mostly at hired site but not limited to this location).Serve as a leader to other Housing Case Managers in the agency, especially those at level I.Provide onsite guidance, instruction, and leadership to program team members to help create a cohesive team environment.Assist in the development of housing stability and case management policies and procedures.Communicate and train others on housing and case management policies and procedures.Ensure that knowledge is shared and embedded across the agency.May be assigned as a trainer in agencywide training related to job focus (such as Insights, Case Management, Motivational Interviewing among others). This may include the development of new modules or updates to existing training.May be required to assist management in running monthly, quarterly, and/or annual reports and conducting metrics analysis (e.g., HMIS).May assist with the interview and selection process of new hires.May lead for monthly housing case manager department (Emergency Services/Housing Services) meetings.May be assigned as the point of contact for such things as the ES Vouchers – single point of contact with outside agency – this includes coordination with that agency.May assist in completing quarterly evaluations for volunteers and/or interns (such as AmeriCorps).May assist in the development of leadership skills in volunteers and/or interns by allocating and delegating responsibilities that will increase and develop competencies. Guide and assist as they take on these roles. LeadershipAdvance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.Work as a team in remaining current with available housing resources and sharing housing resources with other agency housing case managers.Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.Site responsibility when program management is not present. SUPERVISORY RESPONSIBILITIES None KNOWLEDGE, SKILLS, AND ABILITIESTeam player who is resourceful, proactive, and comfortable working with diverse populations.Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.Working knowledge of the following evidence-based practices: harm reduction, motivational interviewing, and strengths-based case management.Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness.Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to guests.Ability to enter data accurately; create log entries and case notes; prepare written reports and generate statistical reports.Ability to set and maintain boundaries in a professional manner.Ability to follow agency policy and procedures to maintain safety and security within the facility.Promote a team environment that values, encourages, and supports differences.Ability to work in fast-paced environment with frequent interruptions and crisis situations.Majority of work centers on direct case management services and procedures that require a high degree of confidentiality, tactfulness and respect for clients form a variety of economic and ethnic backgrounds.Record keeping skills; ability to obtain and maintain accurate, detailed and confidential notes and client files specific to program requirements.Ability to motivate, enthuse, inform, and develop others to improve capability levels within the team.Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, sexual orientations and develop awareness around the impact of intersectionality of these variables.Model sound interpersonal boundaries and emotional intelligence.Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.Strong problem solving, time and project management skills are required to be successful in this role.Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology. EDUCATION AND/OR EXPERI

Job Description Job Title: CNA, HCA Location: Bainbridge Island Type: Hourly Job Summary: Generations Home Care is currently seeking compassionate caregivers to join our team in providing home care services to our clients in Kitsap County. We accept Certified Nursing Assistants (CNA) and Home Care Aides (HCA). We provide training and orientation to all of our staff. Compensation and Benefits: * Hourly pay rate of $23-42, depending on the length of the shift * Paid twice monthly, on the 10th and 25th * We are seeking part time caregivers for shorter shifts. * Opportunities for growth and development within the company * Access to company-sponsored healthcare benefits (for full-time employees), vision and dental insurance, vacation, and sick leave * Bonuses for performance, clocking in on time, referrals, shift support, great documentation, and client compliments Responsibilities: * Assist clients with daily activities, such as grooming, bathing, meal preparation, light housekeeping, and laundry * Assist with medical appointments and other activities that require accompaniment * Assist with mobility, transportation, and errands * Adhere to safety procedures and medical protocols * Monitor clients’ medication intake and report any irregularities * Maintain a clean and safe environment for clients * Provide emotional support to clients and their families Requirements: * Manage app based technology for care plan and clocking in and out * Ability to follow care plan instructions and adhere to medical protocols * Ability to lift greater than 25 pounds * CNA/HCA certification * Excellent time management skills * Must be able to pass a background check * CPR/First Aid certification * Relationship development with clients and families Generations Home Care is a local business that exists to help clients truly enjoy life at home. We started in 2015 with the dream of being the best home care provider and employer in Washington State. We'd welcome your feedback on the application/hiring process as we try to continually improve upon our goals. EEOC Statement: Generations Home Care Bremerton is an equal opportunity employer, and is committed to fostering an inclusive work environment free of harassment and discrimination. All qualified applicants will be considered for employment regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, marital status, physical or mental disability, gender expression, veteran status, or any other characteristic protected by applicable law. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

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Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms.

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