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Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times. Essential Job Functions: • Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack., • Running alert date reports, • Reviewing out-of-order and off-market rooms on a daily basis for validity., • Answering incoming phone calls and responding to guest requests., • Responding to guests checking out via video check-out., • Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates., • Perform other duties as assigned. Qualifications High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred. Additional Requirements: • Ability to work flexible schedules, including nights, weekends, and holidays as required., • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen #ProfHotJobs Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities JOB SUMMARY: Under the direction of the Spa Manager, directs Spa team members, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services. ESSENTIAL JOB FUNCTIONS: May include but are not limited to: • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures., • Role model/promote discretion and confidentiality regarding guest information and shared conversations., • Maintain positive guest relations at all times, resolve complaints to ensure guest satisfaction., • Monitor and maintain cleanliness, sanitation, and organization of retail areas., • Maintain knowledge of property management system, inventory systems and manual procedures., • Monitor daily operation of store to ensure store is properly staffed, stocked, and organized., • Identify price discrepancies and take appropriate action., • Monitor processing of damaged/transferred merchandise., • Provide an open line of communication between store manager and staff members by showing exemplary leadership skills., • Maintain the visual appearance of the store with creative and attractive merchandise displays., • Monitor inventory and shrinkage control programs including cash overages and shortages., • Development of standard operating procedures for retail store and staff., • Oversee all aspects of training of retail sales staff., • Work closely with Director of Spa to identify retail opportunities and vendor relations., • Investigate and resolve guest situations to best satisfy the guest and maintain good business practices., • Prepare and process daily reports; point out trends or other points of significance to department management., • Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales., • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations, • Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations., • Must maintain a clean, safe, hazard free work environment., • Must follow all safety guidelines and procedures outlined within company standards., • Assist in selecting, training, coaching, counseling, appraising and retaining direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication., • Perform general administrative duties., • Other duties as assigned. #ProfHotJobs Qualifications High School Diploma or equivalent is required, along with one (1) or more years of customer service/guest relations experience or an equivalent combination of education and experience. Prior supervisory experience of at least one (1) year required, along with prior Luxury Spa Leadership experience of at least one (1) year. A four-year degree in Hospitality Management is preferred. • Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience., • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in effort to play a role in the achievement of organizational goals., • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance., • Familiar with a variety of the field’s concepts, practices and procedures., • Relies on experience and judgment to plan and accomplish goals., • Must possess excellent organizational, communications and multi-tasking skills., • Must possess excellent time management skills, along with the ability to forecast the time management needs of others., • Ability to read and understand all Seminole Tribe of Florida policies and procedures., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities., • Must be able to complete standard Seminole Tribe of Florida forms and reports., • Must be able to effectively coach and counsel employees., • Must be able to effectively communicate with guests regarding complaints, programs, etc., • Must be able to read, understand and explain to employees technical manuals and other related materials required for, • Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities., • Must be able to function and manage in non-standard situations where some judgment must be exercised., • Proficient knowledge and usage of software programs such as Microsoft Excel, Outlook and Word is required., • Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License. Must have or attain certification in spa supervision. WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position. • Must be able to lift 50 pounds. Requires frequent standing, walking, and some sitting. Must be able to reach with hands and arms., • Specific vision abilities required for this position include good close, distance, color and peripheral vision and depth perception., • Position typically performed in both a professional office environment and on the hotel/casino floor with constant exposure to guests, noise and second hand smoke. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Responsibilities Under the direction of the Nightlife Security Department supervisors and managers, incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest oriented demeanor at all times. Duties include, but not limited to: ESSENTIAL JOB FUNCTIONS: • Ensure that nightclub security is provided for all transfers of monies within the casino and hotel areas of the complex., • Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary., • Prepare detailed incident reports in a clear and precise manner., • Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons., • Assist in the coordination and resolution of emergency situations., • Assist in maintaining proper key control., • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations., • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication., • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations., • Other duties as assigned. Qualifications High School Diploma or equivalent is required and a minimum of one (1) year of comparable experience required, or the equivalent combination of education and experience. Must possess at least one (1) year of customer service experience. Prior law enforcement or military experience highly preferred. Work Environment: • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of VP Community Affairs and Special Events, Incumbent is responsible for overseeing command center or podium as assigned to dispatch security personnel, receive incoming calls and maintains required log books. duties include, but not limited to: Essential Job Functions: • Prepares detailed incident reports in a clear and precise manner., • Operates and monitors the fire alarm and security CCTV systems., • Implements notification process in emergency situations, assists in the coordination of emergency situations., • Promotes an outgoing, friendly customer oriented personality at all times,, • Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company,, • Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex., • Performs other duties as assigned. Qualifications High School Diploma or equivalent is required and a minimum of one (1) year of appropriate experience preferred, or the equivalent combination of education and experience. • Must be able to effectively direct vehicular traffic in parking lots/garage and entrances/exits., • Must be able to communicate with guests and other employees in a positive manner., • Must be able to communicate effectively and wear a radio earphone without any medical limitations. Work Environment: • While performing the duties of this job, the employee is frequently required to maneuver around the office and property, often standing for long hours; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear., • The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Vice Front Desk Manager/Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is properly adjusted at all times. Duties include, but are not limited to: Essential Job Functions: • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures., • Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack., • Running alert date reports., • Reviewing out-of-order and off-market rooms on a daily basis for validity., • Answering incoming phone calls and responding to guest requests., • Responding to guests checking out via video check-out., • Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates., • Perform other duties as assigned. Qualifications High School Diploma or equivalent education required and previous front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred. Work Environment: • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen #ProfHotJobs Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities The Public Relations Specialist reports to the Director of Marketing & Public Relations to support the Public Relations Department through the execution of public relations initiatives with the intent to increase guest patronage and profitability, enhance brand awareness, protect the organization’s reputation and drive local, regional, national and international publicity for Seminole Hard Rock Hotel & Casino Hollywood. This is done through actively pursuing positive media exposure; organizing and supporting onsite media tours and FAM trips; supporting internal job functions including but not limited to relating to gaming, entertainment, hotel, food & beverage and special events/philantrophy; representing the organization when needed at internal and off-site events and interfacing with supporting agencies and vendors. Essential duties include, but are not limited to: • Organize and implement media relations and public relations functions in a fast-paced environment., • Develop PR strategies and campaigns that align with brand objectives, goals and audience, • Write press releases, media alerts, radio scripts, and copy for print, on-line content., • Proofread marketing materials and information., • Interface with PR agency partners, offer direction, brand guidance and creative suggestions to increase publicity to key audience and markets., • Facilitate all onsite news media logistics with internal departments including Executive Management, Security, Casino Operations, Gaming Commission, Public Space and other internal departments., • Provide PR support for on-property filming, media broadcasts and photoshoots across all shifts., • Vet media solicitation calls. Follow up with media agency for recommendations., • Coordinate and manage media events, press conferences, and FAM trips for journalists, bloggers, and influencers. Oversee all logistics, including invitations, accommodations, transportation, and on-site media coordination., • Act as a brand ambassador, representing the brand at special events, trade shows, and networking opportunities, etc. Build relationships with key stakeholders, media, industry associations, and relevant influencers to enhance the brand visibility and reputation, • Maintain photo galleries of property shots and events., • Support on-site and off-site marketing sponsorship and community relations activites as required., • Organize digital assets and communication files., • Review media proposals for approval., • Maintain and organize publicity clips and monitor alerts throughout the day., • Provide Social Media team relevant and timely information regarding Seminole Hard Rock Hollywood events, entertainment, celebrity opportunities and promotions., • Vet media calls and requests., • Work directly with all facets of mass media to get them the information they need to maximize exposure while protecting and upholding the image and best interest of Seminole Hard Rock Hotel & Casino., • Work cohesively with vendors including creative agency, printing partners and internal departments to ensure marketing collateral meets brand standards and reflects most up-to-date information., • Coordinate swag bags and media giveaways for special appearances and seasonal exposure., • Maintain and update the crisis communication plan and be available to support the PR team as needed., • Maintain lists: community, vendor, partner and social and media lists for invites and follow up., • Provide research and planning assistance for long- and short-term PR initiatives., • Maintain and coordinate media lists and processing of awards for Seminole Hard Rock Hollywood media exposure. Qualifications • Bachelor’s degree in Public Relations, Communications, Marketing or Journalism required, or the equivalent combination of education and experience, • 2-5 year’s experience in a PR agency or PR corporate environment, with proven success in securing media opportunities, • Proficient knowledge of Microsoft Office, Excel, Word, Power Point, and other organizational systems, • Understanding of the media relations landscape, • Experience in writing press releases, stories, and other relevant content for external communications, • Experience in pitching stories to reporters, samples of published clips, etc., • Excellent written and verbal communication skills with a keen eye for detail, • Strong media relations and networking abilities, • Ability to handle high-pressure situations and manage crises effectively, • Experience in event planning and execution, • Familiarity with social media platforms and online reputation management, • Work well in a high-paced, deadline driven environment, • Interpersonal skills to deal effectively with business and internal contacts, • Ability to exercise initiative, strategic thinking and independent judgment, • Professional appearance and demeanor, • Ability to strategically coordinate logistics among multiple departments, • Ability to work varied shifts, including weekends and holidays, • Able to effectively communicate in English, in both written and oral forms, • Ability to think strategically, • Strong organizational and multitasking skills, • Spanish speaker preferred Work Environment: • Duties and responsibilities may be performed on the Casino Floor in a fast-paced, smoking environment with constant exposure to general public and excessive noise, in a professional office setting and at times off property., • This position requires frequent standing and walking and the ability to lift, push, and pull up to 30 lbs. The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). #gotoworkhappy

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions. Essential Job Functions: • Must adhere to the Seminole Tribe's Policies and Procedures., • Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience., • Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures., • Communicate and promote our menu of wagering options and promotions to patrons., • Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers., • Maintains a neat and well-stocked window for the next shift., • Adheres to all rules and regulations set forth by jurisdiction., • Proper execution of cash handling polices., • Timeliness of identification/ appropriate escalation of issues for resolution., • Compliance with regulatory and legal requirements. Qualifications One (1) or more years of experience in Gaming and or Sportsbook related roles preferred. Customer service and cash handling experience required. • Experience at working both independently and in a team-oriented, collaborative environment is essential., • Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities., • Flexible during times of change, and the ability to work at speed., • Ability to effectively prioritize and execute tasks in a fast-paced environment., • Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations., • Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers., • Understand sports wagering terminology and products as well as managing customer expectations., • The ability to make optimal decisions in high pressure situations., • Must be able to stand or walk for long periods of time and work in a loud, smoking environment., • Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends. Work Environment: • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise., • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Responsible for the operation and conduct of the assigned game in accordance with Gaming Procedure, internal controls and the rules and procedures of poker. ESSENTIAL JOB FUNCTIONS: Deals cards to players and shuffles as appropriate according to established rules and regulations. Announces winning hand to players. Ensures that correct "rake" are taken from the winning pot. Verifies beginning and ending chip and money balances and confirms supporting documentation. Receives fills and distributes credits. Ensures that wagers are placed before cards are dealt. Monitors game and notifies supervisor of any disputes, problems or concerns with either a patron or the progress of the game. Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Conducts themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida/departmental policies and procedures. Responsible for the operation and conduct of the assigned game in accordance with Gaming Procedure, internal controls and the rules and procedures of poker. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Perform other duties as assigned. Qualifications • High school diploma or equivalent required and two (2) years poker dealing experience or the equivalent combination of education and experience. Gaming school certificate preferred., • Knowledge of Texas Hold ‘em, No Limit Texas Hold ‘em, Omaha, Seven-Card Stud, Pot Limit Omaha is a must. Basic Poker Tournament policies and procedures knowledge required., • Must be fully flexible regarding scheduling requirements. Must possess excellent communication and interpersonal skills and basic mathematical skills specific to position responsibilities., • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise., • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).