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Full Job Description Job Overview: We’re seeking a motivated and outgoing Guest Service Associate to support both in-office and out-of-office functions for our premiere tour company, HeliNY. This role is ideal for someone who enjoys engaging with people, thrives in a dynamic environment, and has a passion for both customer service and hands-on marketing. The ideal candidate will spend part of their time in the office handling customer inquiries via phone and email, and the other part actively promoting our services in the community. Your goal will be to generate awareness, attract new customers, and drive ticket sales while ensuring a smooth and welcoming experience for every client. Key Responsibilities: Customer Service (In-Office): · Answer incoming phone calls and respond to customer emails promptly and professionally · Assist walk-in clients with booking tours and answering general questions · Manage scheduling, basic data entry, and maintain accurate records of sales and customer interactions · Provide outstanding service to ensure repeat business and customer satisfaction Field Work & Sales (Out-of-Office): · Promote our sightseeing tour services, charter flights, and destination packages to potential customers in designated public areas and high-traffic spots · Create brand and product awareness by distributing flyers, engaging with potential customers, and offering on-the-spot information · Persuade potential clients to visit the office and book tours or learn more about our other helicopter experience offerings. · Track and report outreach activity and generate sales leads · Work closely with the office team to align on promotions, messaging, and sales goals Qualifications: · 2+ year of experience in customer service, retail, hospitality, or in-person sales · High school diploma or GED required; college coursework or a degree in Marketing, -Communications, Business, or Hospitality is preferred · Experience in field marketing, tourism, hospitality, or aviation is a plus · Outgoing, friendly personality · Excellent verbal communication and interpersonal skills · Highly motivated, reliable, and capable of working independently · Basic computer literacy (email, spreadsheets, and booking systems) · Bilingual or multilingual candidates are encouraged to apply Additional Requirements: · Must be available to work the full Friday–Sunday schedule consistently · Ability to stand, walk, and be active for extended periods while working in the field · Comfortable working both indoors and outdoors in various weather conditions Job Type: Part-time Expected hours: 24 per week Benefits: - Employee assistance program - Referral program Schedule: - 8 hour shift - Day shift - Evening shift - Every weekend Education: - High school or equivalent (Required) Experience: - Customer service: 2 years (Required) Shift availability: - Night Shift (Required) - Day Shift (Required) Ability to Commute: - Hoboken, NJ 07030 (Required) Ability to Relocate: - Hoboken, NJ 07030: Relocate before starting work (Required) Work Location: In person

About Us: All Attractions City Tours is one of the leading tour providers in the city, offering visitors unforgettable sightseeing experiences, from iconic landmarks to immersive cruises. We pride ourselves on providing exceptional service and creating seamless, memorable adventures for all our guests. Position Overview: We are looking for a dedicated and detail-oriented Customer Service Representative to join our guest support team. This role is focused on handling customer disputes, addressing inquiries, resolving issues, and ensuring an outstanding customer experience throughout their journey with us. ** Responsibilities:** - Handle customer inquiries, complaints, and disputes via phone, email, text, and in person. - Investigate and resolve billing issues, chargebacks, and refund requests with professionalism and accuracy. - Document customer concerns and resolutions clearly in our internal systems. - Provide timely updates to customers regarding ticketing issues, schedule changes, and policies. - Collaborate with sales agents, management, and operations to ensure alignment on guest resolutions. - Educate customers on our tour offerings, schedules, and booking processes. - Assist with pre- and post-tour support, helping guests navigate any questions or concerns. - Maintain a calm, empathetic, and solution-focused approach even in high-stress situations. ** Qualifications:** - Previous customer service experience (tourism or hospitality industry a plus) - Strong conflict resolution and problem-solving skills - Excellent verbal and written communication - Ability to multitask and stay organized in a fast-paced environment - Professional, positive, and patient demeanor - Basic knowledge of platforms like Square, PayPal, or similar payment processors is a plus - ** Benefits:** - Flexible schedule options - Opportunity to grow within a dynamic tourism company - Supportive team culture - Discounts on tour experiences

Key Responsibilities: Guest Coordination: Welcome and check in guests for dinner cruises and charters Communicate cruise details, schedules, and expectations clearly to all guests Address on-site customer questions, requests, and issues with professionalism Event & Cruise Logistics: Coordinate with vendors (catering, entertainment, musicians, decorators, etc.) Ensure boat is cruise-ready (clean, set up, stocked, and staffed) Monitor timelines and manage boarding/disembarkation processes Maintain manifest accuracy and monitor guest counts Private Charters: Liaise with clients to confirm cruise details, timing, food and beverage choices, and special requests Provide day-of-event support to ensure charter expectations are met or exceeded Administrative: Assist in preparing run sheets and event schedules Track special requests and dietary accommodations Report any operational issues or incidents to management Qualifications: Prior experience in events, hospitality, or maritime coordination preferred Strong organizational and time-management skills Excellent communication and customer service abilities Comfortable working on water-based vessels Ability to stand and move for extended periods and lift up to 30 lbs Available to work evenings, weekends, and holidays Bonus Points For: Knowledge of NYC waterfront and tourism industry Bilingual or multilingual abilities Familiarity with event coordination software or booking systems Compensation: Competitive hourly wage or salary Tips or bonus incentives (if applicable) Opportunities for growth in a fast-growing cruise and events company

We are seeking a detail-oriented, analytical, and highly organized Accountant to manage the financial operations of our growing tour company. This role is responsible for overseeing day-to-day accounting functions, reconciling ticket sales across platforms, tracking commissions for sales agents, and ensuring accurate financial reporting. Key Responsibilities: Manage Daily Ticket Sales Reconcile ticket sales across POS systems (e.g. Square, FareHarbor, direct cash sales) Track and report daily earnings from each sales channel Monitor and investigate discrepancies in ticket sales and refunds Accounting & Financial Reporting Prepare weekly, monthly, and quarterly financial reports Manage accounts payable and receivable Maintain general ledger and perform bank reconciliations Ensure accurate categorization of tour-related expenses (transportation, staffing, marketing) Commission Tracking Calculate and manage commissions for sales agents Generate payout reports and statements for independent sellers or street teams Compliance & Audit Maintain compliance with local tax laws (sales tax, tourist fees) Prepare documentation for audits and financial reviews Ensure proper documentation for chargebacks and disputes Budgeting & Forecasting Support leadership in creating tour revenue projections Assist in budgeting for seasonal staffing and operational needs Requirements: Bachelor's degree in Accounting, Finance, or related field 2–4 years of accounting experience (tourism or retail a plus) Strong proficiency with Excel and accounting software (e.g. QuickBooks, Xero) Familiarity with POS systems and payment platforms (Square, Stripe, PayPal) High attention to detail and ability to work independently Excellent communication and time management skills Bonus: experience with chargeback disputes or managing multiple income streams Preferred Qualifications: Experience working in the tourism, attractions, or events industry Comfortable reconciling cash and digital payments Ability to analyze sales trends and provide operational insight

We are seeking enthusiastic, knowledgeable, and engaging individuals to join our team as walking tour guides and Statue of Liberty Tour. In this role, you will have the unique opportunity to educate and inspire visitors from around the world about the history, significance, and cultural impact of one of America’s most iconic landmarks. As a tour guide, you will share fascinating stories and historical facts about the Statue of Liberty and Liberty Island while ensuring a memorable and enjoyable experience for every guest. Responsibilities:  Lead walking tours in urban areas, covering multiple points of interest. - Conduct engaging and informative guided tours for diverse groups of visitors. - Share the history, architecture, symbolism, and cultural significance of the Statue of Liberty and Ellis Island. - Answer visitor questions and provide recommendations for exploring the area. - Ensure the safety and comfort of all tour participants. - Assist with logistics such as ticketing, crowd management, and tour schedules. - Stay informed about historical updates and relevant information. - Represent the organization professionally and courteously at all times. Qualifications: - Passion for history, culture, and public speaking. - Strong communication and storytelling skills. - Ability to engage and connect with diverse audiences. - Prior experience in tourism, education, or customer service is a plus. - Fluency in English is required; additional languages are a strong advantage. - Ability to walk and stand for extended periods and work outdoors in various weather conditions. - Join us in sharing the story of this national treasure and creating unforgettable experiences for visitors from around the globe!

We are seeking an enthusiastic and customer-oriented Ticket Agent to join our team. As a ticket agent, you will be responsible for assisting customers with ticket purchases, providing information about our tours, and ensuring an excellent experience for all passengers. Sell tour tickets to customers in-person. Provide tourists with information about routes, stops, and tour schedules. Handle customer inquiries and ensure high-quality service. Assist passengers in navigating the tour route, including helping with any questions during the journey. Maintain accurate sales records and transaction logs. Promote special offers, discounts, and packages to potential customers. Assist with the management of ticket inventory. Ensure the cleanliness and organization of the ticketing area. Qualifications: High school diploma or equivalent; prior experience in customer service or tourism is a plus. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Knowledge of local landmarks and attractions is beneficial. Previous experience with ticketing systems is a plus. Ability to work flexible hours, including weekends and holidays.

We are a company that specializes in sightseeing tours on land and by water. We do double decker bus tours of midtown and lower Manhattan and we do a river cruise for the Statue of Liberty. We are seeking an enthusiastic and customer-oriented Ticket Agent to join our team. As a outside ticket agent, you will be responsible for assisting customers with ticket purchases, providing information about our tours, and ensuring an excellent experience for all passengers. Sell tour tickets to customers in-person. Provide tourists with information about routes, stops, and tour schedules. Handle customer inquiries and ensure high-quality service. Assist passengers in navigating the tour route, including helping with any questions during the journey. Maintain accurate sales records and transaction logs. Promote special offers, discounts, and packages to potential customers. Assist with the management of ticket inventory. Ensure the cleanliness and organization of the ticketing area. Qualifications: High school diploma or equivalent; prior experience in customer service or tourism is a plus. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Knowledge of local landmarks and attractions is beneficial. Previous experience with ticketing systems is a plus. Ability to work flexible hours, including weekends and holidays.