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JOB TITLE: Customer Experience Analyst LOCATION: 3 days in Lyndhurst, NJ & 2 days in NYC (on-site) Salary: $92,000-97,000 Company Overview: Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives. Position Overview: UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders. Job Responsibilities: • Analyze customer inquiries, various types of feedback. and related data., • Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries., • Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency., • Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP., • Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC., • Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues., • Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience., • Is up to date and understanding of industry fraud trends, • Skills in defining requirements for operational changes or service improvement, • Capability to adhere to team processes and standards, while leading process improvement efforts., • Ability to work in a fast-paced environment while maintaining a high level of attention to detail., • Other duties as assigned by supervisor Requirements: • Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar, • Minimum 2-3 years of experience in Logistics or E-commerce is preferred, • Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools, • Flexibility and agility to adapt to changing and evolving business requirements and objectives., • Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic., • Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally., • Regular, dependable attendance and punctuality is required Salary: $92,000 - $97,000 *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Fast Retailing, recognized for our flagship brand UNIQLO and Theory, Helmut Lang, Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.” Fast Retailing Group aims to become the world’s No.1 brand, loved by customers globally, by serving as an essential “clothing infrastructure” for everyday life. As business operations increasingly shift to digital platforms, establishing a robust global security framework for system development and operations has become a critical priority. This position seeks a professional who can assess the reality of our information systems, identify risks comprehensively, and lead the implementation of optimal security controls in collaboration with IT and business departments, thereby strengthening global information security. Department Overview: The Information Security Office is responsible for protecting customer personal data and all internal confidential information. Operating globally with a diverse team, the office develops and enforces security rules, provides education, and continuously monitors implementation across all regions. Headquartered in Japan, the team leads global initiatives to assess and mitigate security risks that may impact business operations. Rather than pursuing local optimization, the office designs and executes security strategies that are optimal for the entire group, working with a wide range of stakeholders, business functions, and technologies to implement and operate security solutions. Position Overivew: This position is based in North America (NYC) but primarily functions as part of the Global Headquarter (GHQ) team. In addition to GHQ responsibilities, the role may also support certain activities of the North America Information Security Office. As a member of the Global Security Operations Center (SOC), this role will handle security monitoring and Tier 2 incident response across multiple environments, including our e‑commerce platform, enterprise systems, and IaaS cloud infrastructure. The projects under this role are not limited to routine alert handling; rather, they involve complex, high‑autonomy initiatives such as: End‑to‑end oversight of monitoring improvements • Analyzing detection gaps in our EC, Enterprise, and IaaS environments, • Designing enhanced detection logic and workflows, • Identifying inefficiencies in existing SOC processes, • Proposing and implementing automation (e.g., SOAR workflows, log enrichment, playbook optimization), • Leading technical assessments and PoCs for new SOC technologies, • Designing deployment plans and integration strategies, • Executing rollout in coordination with global teams while owning the technical decision-making process These key projects require the ideal candidate to work independently, evaluate complex security challenges, design appropriate technical solutions, and drive the implementation from concept to completion. The expectation is not to perform basic alert monitoring, but to actively enhance the SOC’s capabilities by applying technical judgment, initiative, and ownership over key security improvements. Responsibilities: Based on your strengths and interests, you will take ownership of multiple areas from the list below: • Implementation, operation, and continuous improvement of cybersecurity technologies (e.g., WAF, AntiBot, email/web/endpoint protection), • Deployment and enhancement of insider threat prevention solutions (e.g., DLP, CASB, data security platforms), • Building and managing log monitoring infrastructure, including development of detection and monitoring content, • Planning and executing security assessments and cyberattack simulation exercises, • Responding to security incidents, conducting investigations, and driving technical remediation, • Performing other information security tasks necessary to support the company’s overall risk management Education & Qualifications: • Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field, • 4-7+ years of experience in Cyber Threat Intelligence, Security Operations, Incident Response, and/or related roles, • Experience in incident response and related investigations, • Strong knowledge of Incident Response principles, framework, and processes, • Strong, analytical approach to problem solving and solution development, • Able to manage multiple projects and support functions in a fast-paced, dynamic environment. Salary: $95,000.00 to 120,000.00* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. Ensure your Fast Retailing US job offer is legitimate and don’t fall victim to fraud. Fast Retailing never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from Fast Retailing or sister company email address. For added security, where possible, apply directly through our job posting.

UNIQLO - - - Responsibilities: Maintain cleanliness of the store and common areas; Clean and maintain fitting rooms and restrooms; Remove trash and debris from store areas; Sanitize restrooms and high-touch surfaces; Prepare rooms for meetings or events.

The Inventory Controller will manage multiple divisions to drive sales, profit and inventory targets.By analyzing inventory risks and opportunities and implementing inventory allocation strategies, this position will control the appropriate inventory levels in stores, reducing out of stock and maxim

Uniqlo is hiring for a HR Assistant Position in SoHo, New York City. Processes various reports and focuses on the administrative tasks associated with HR reporting, policy and procedure. Collaborates with other functional groups including store managers, human resources, training and payroll.

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the GU service philosophy. Respond to escalated issues in a courteous and professional manner consistent with our custome

The Supervisor in Training is the pace setter and role model for customer service in the store. We offer competitive compensation for Supervisors-in-training starting at $18.

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Pro-actively manage customer needs and exceed expectations by utilizing the U.Be knowledgeable of fitting room standards and assist when needed; Act as cashier when required

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Act as cashier when required by following cashier protocol; Process shipment and ensure all merchandise is repr

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Be knowledgeable of fitting room standards and assist when needed; Act as cashier when

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases; Be know

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Pro-actively manage customer needs and exceed expectations by utilizing the U.Be knowledgeable of fitting room standards and assist when needed; Act as cashier when required

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Be knowledgeable of fitting room standards and assist when needed; Act as cashier when

Uniqlo Fundamental Principles and saying the 6 standard phrases.

Overnight Stock Associate (Seasonal Part-Time). Responsibilities are a critical component of the business workflow, ensuring the store maintains a fully stocked inventory of merchandise for our customers. The role involves receiving, processing, and accurately replenishing merchandise using company

The Overnight Stock Supervisor plays a critical leadership role in executing overnight inventory and replenishment operations, ensuring the store is fully stocked, organized, and prepared for daily business. The Supervisor serves as the on-site leader during overnight shifts, partnering with store l

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Act as cashier when required by following cashier protocol; Process shipment and ensure all merchandise is repr

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Pro-actively manage customer needs and exceed expectations by utilizing the U.Be knowledgeable of fitting room standards and assist when needed; Act as cashier when required

We offer competitive compensation for sales associate starting at $17. The Sales Associate is the customer service specialist of the store.

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases; Be know

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Assist customers with product knowledge; Process shipment and ensure merchandise is represented on the floor; Act as cashier when required.

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Be knowledgeable of fitting room standards and assist when needed; Act as cashier when

We offer competitive compensation for Sales Associates starting at $18.The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the positio

The supervisor in training is the pace setter and role model for customer service in the store.

The Visual Associate provides quick solutions to challenges using brand standards and corporate visual guidelines to maintain brand integrity. The Visual Associate adapts corporate direction based on individual store needs and inventory levels to drive sales through strategic merchandising, impactfu

Reporting to the Loss Prevention Manager and Store Manager, the Loss Prevention Agent is the asset protection and safety specialist of our stores; playing a critical role in delivering on our commitment to be in stock for our guests. Train store team members on loss prevention and safety policies, p

Reporting to the Store Manager, the Supervisor in Training is the pace setter and role model for customer service in the store.

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Pro-actively manage customer needs and exceed expectations; Act as cashier when required; Process shipment and ensure merchandise is represented on the floor in full size runs.

The Supervisor in Training is the pace setter and role model for customer service in the store. We offer competitive compensation for supervisor-in-training position starting at $21.

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Pro-actively manage customer needs and exceed expectations by utilizing the U.Be knowledgeable of fitting room standards and assist when needed; Act as cashier when required

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Be knowledgeable of fitting room standards and assist when needed; Act as cashier when required by following cashier protocol; Process shipment and ensure all merchandise is

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Pro-actively manage customer needs and exceed expectations; Be knowledgeable of fitting room standards and assist when needed; Act as cashier when required.

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Pro-actively manage customer needs and exceed expectations by utilizing the U.Be knowledgeable of fitting room standards and assist when needed; Act as cashier when required

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.

Reporting to the Store Manager, the Supervisor-In-Training is the pace setter and role model for customer service in the store.

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Be knowledgeable of fitting room standards and assist when needed; Act as cashier when

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Pro-actively manage customer needs and exceed expectations by utilizing the U.

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Be knowledgeable of fitting room standards and assist when needed; Act as cashier when

The offered salary or salary range is based on several factors, including but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.Maintain brand and operational standards (visual, cleanliness, etc.Man

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Process shipment and ensure all merchandise is represented on the floor in full size run; Act as cashier when required by following cashier protocol; Provide product and bran

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Be knowledgeable of fitting room standards and assist; Act as cashier when required by following cashier protoc

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Be knowledgeable of fitting room standards and assist; Act as cashier when required.

Position Overview: (Part Time and Full Time Opportunities) Reporting to the Store Manager, the Sales Associate is the customer service specialist of the store. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religi

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Provide product and brand knowledge to customers; Process shipment and ensure merchandise is represented on the floor in full size run; Act as cashier when required by following cashier protocol.

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Be knowledgeable of fitting room standards and assist when needed; Act as cashier when required by following cashier protocol; Process shipment and ensure all merchandise is

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards; Process shipment and ensure all merchandise is represented on the floor in full size run; Assist management to identify and resolve issues in the store; Provide product and brand knowledge to custome

UNIQLO - - Responsibilities: Meet and exceed sales goals; Maintain brand and operational standards (visual, cleanliness, etc.Manage customer needs and exceed expectations by utilizing the UNIQLO service standard; Be knowledgeable of fitting room standards and assist when needed; Act as cashier when

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or exp