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Turn groundbreaking science into stories that move people. The University of Rochester’s Laboratory for Laser Energetics (LLE) is seeking a Communications Specialist II to help tell the story of some of the most advanced research taking place in the world of high-energy-density physics, laser science, fusion research, and national scientific innovation. Located in Rochester, NY, LLE is home to the OMEGA Laser Facility, one of the world’s leading high-power laser research facilities. Our work brings together scientists, engineers, students, technical experts, and research partners to explore fundamental questions in physics and advance technologies with far-reaching scientific implications. We’re looking for a communicator who can step comfortably between the laboratory, the research community, University leadership, external partners, funding agencies, and the public — translating complex scientific work into clear, compelling stories. What you’ll do • Develop strategic communications that advance LLE’s scientific mission and priorities, • Identify and develop compelling stories about research, people, discoveries, and impact, • Interview scientists, engineers, students, technical staff, and leadership and turn their work into engaging narratives, • Translate highly technical and scientific concepts for both expert and nontechnical audiences, • Create content for websites, publications, email campaigns, social media, and other communications channels, • Develop messaging tailored to audiences ranging from researchers and collaborators to funding agencies and elected officials, • Collaborate with scientists, program leaders, creative professionals, web teams, and University partners, • Help ensure that LLE’s communications are accurate, polished, consistent, and aligned with University standards, • Build relationships across LLE and the broader University community to support major communications initiatives Who you are You’re an accomplished communicator who enjoys learning how things work — and then figuring out how to explain them in a way that makes other people care. You can interview a scientist about highly specialized research, identify the story within the science, and communicate its significance without sacrificing accuracy. You’re equally comfortable writing for a scientific audience, a University audience, or someone encountering the research for the first time. A bachelor’s degree and three years of relevant experience are required, or an equivalent combination of education and experience. Experience communicating science, engineering, technology, research, higher education, or other complex technical subjects is highly relevant. Why LLE? At LLE, communications isn’t simply about promoting an organization. It’s about helping people understand why the science matters. You’ll work alongside researchers and technical experts whose work spans laser science, fusion, high-energy-density physics, and related fields — and you’ll have the opportunity to bring that work to audiences far beyond the laboratory. If you’re a strong writer, a curious interviewer, a thoughtful storyteller, and someone who enjoys turning complex ideas into compelling narratives, we’d like to hear from you. 📍 Rochester, New York 🏛️ University of Rochester — Laboratory for Laser Energetics 💼 Full-time | Regular 💰 $61,000–$85,400 Join a team where the science is extraordinary — and help tell the world why. #Hiring #Communications #ScienceCommunications #ScienceWriting #TechnicalWriting #HigherEducation #Research #Physics #FusionEnergy #LaserScience #RochesterNY #UniversityOfRochester #LLE #STEMCareers

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. Responsibilities: Receives telephone calls and processes pages for physician and hospital staff members. Handles and makes emergency and informational overhead announcements. Receives telephone calls and processes patient information and clinical directory assistance. Participate in weekend on-call responsibilities to ensure coverage of all weekend shifts. Has direct patient contact when replacing patient phone equipment. Handles all emergency alarms and codes for critical patient care issues, including Adult Codes, Pediatric Codes, Stroke Codes, Rapid Response Teams, Adult Trauma, Pediatric Trauma, Adult DART (Difficult Airway) Codes, Pediatric DART Codes etc., and makes emergency pages via pager groups and overhead announcements. Receives telephone calls and processes pages for physician and hospital staff members. Receives telephone calls and processes patient information and clinical directory assistance. Acts as after-hours answering service as contracted. Participate in on-call change responsibilities as needed to assure 24/7 coverage. Troubleshoot and program pager accounts and group pager listings. Schedule: 11:00 am - 7:30 pm every Saturday Essential Functions: • Handle incoming patient information requests - using complex thinking and problem-solving skills; independently answer, triage and route phone calls related to patient information., • Handles incoming patient information requests using complex thinking and problem-solving skills., • Answers, triages, and routes phone calls related to paging requests and patient information. Answers a large volume of incoming calls, using expert knowledge to respond to individual patient needs, while responding to specific protocols of medical departments., • Monitors emergency STAT line and reacts immediately to incoming alarms., • Guides caller to calmly provide detailed information for emergency and its location., • Accurately pages out STAT page to correct group pager and clearly states the location and specific issue with an overhead page., • Navigates difficult requests for patients with restricted visitor access., • Informs callers of SMH policy and independently determines appropriate next steps based on individual situations., • Handles sensitive patient information in accordance with HIPAA standards., • Utilizes independent judgment to determine when situations warrant escalation to Department Management, Administrator On-Call, Security, and/or Public Relations., • Connects calls to patients, units, and hospital departments., • Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, record information, and documents problem resolutions., • Provides after-hours answering service for multiple departments, accurately gathering information specific to each department protocol., • De-escalates situations involving dissatisfied customers, offering patient assistance and support. Technical Knowledge and Ability: • Monitors nurse call panel and responds immediately to incoming alarms., • Quickly and accurately pages appropriate emergency response team through the paging system., • Assists in training new Communications Center staff in job functions, hospital protocols, departmental protocols, and communications center policies and procedures., • Assists staff by providing over-the-phone guidance in use of the automated page system., • Places emergency medical tones and overhead pages via appropriate devices., • Performs disaster and emergency procedures and protocols., • Updates office procedures/protocols in paging system, resource books, and manuals., • Converts computerized automated systems to back-up system, as needed, during downtime, and makes necessary notifications., • Provides specialized telephone equipment for inpatients with special needs., • Troubleshoots equipment problems, files problem report, and makes necessary contacts for resolution., • Researches and resolves paging issues which may impact or delay patient care. Data Entry: • Completes fast and accurate keyboard data entry., • Processes pages as directed on a computer-based paging system., • Updates patient status and conditions., • Makes on-call schedule changes in the paging database and updates departmental hard copies., • Verifies and updates patient status for the patient census/directory. Other duties as assigned. Minimum Education & Experience: • High School Diploma required, • Communications or Business Degree preferred, • 2-5 years hospital and/or call center and/ or customer service experience or equivalent combination of education and experience preferred. Knowledge, Skills and Abilities: • Ability to work as a team required, • Proficiency with Microsoft office computer skills required, • Strong communications, listening and customer service skills required, • Ability to handle a large volume of calls and work under pressure required, • Excellent interpersonal skills required, • Ability to expedite incoming calls to adhere to department phone statistical expectations required

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 514 Intercampus Dr, Rochester, New York, United States of America, 14627 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 100452 UF&S RC Operations Work Shift: UR - Day (United States of America) Range: UR URG 112 Compensation Range: $70,600.00 - $105,800.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Inspects and manages all activities of agents for the operation of University Facilities and administers small projects occurring in these facilities. Develops and maintains communications with all clients/users. Ensures facility performance meets needs and expectations of tenants and users. Develops budgets, sets priorities and schedules. Develops short and long term work assignments, monitors, assists and guides work performance. Hires or makes recommendations for hiring, appraises performance, counsels, makes recommendations for promotions and other personnel matters, disciplines or makes recommendations for disciplinary action. Mon - Fri 7am-3:30pm • Supervises trades persons permanently assigned to area. Hires or makes recommendations for hiring, evaluates performance, counsels, makes recommendations on promotions and other personnel matters, disciplines or makes recommendations for disciplinary action. Evaluates performance of assigned mechanics., • Continually surveys and inspects all area facilities for potential maintenance problems or deficiencies. Maintains records of deficiencies and implement corrective measures within budgetary limits where possible. Inspects all assigned facility structures and equipment on a regular basis to determine current conditions. Documents conditions found to be sub-standard and establishes cost and priority for correction. Assists in the development and implementation of capital renewal and replacement programs., • Develops short- and long-term work assignments, monitors, assists and guides work performance within the area. Responsible for task assignment, coordination and guidance of all Facilities personnel working in the area. Enlists assistance of central efforts when required. Identifies and procures services of agents to specify and contract for work and provide project quality control and inspection for capital renewal and replacement projects in developing and administering all small projects occurring in the assigned facilities., • Manages operating revenues and expenses for budget compliance and implements cost reduction measures as necessary. Develops and manages annual operating budget for the facilities, including authorization and/or follow-up of all material requisitions for the area. Inspects or otherwise verifies that all service requests and work performed within the area meet University standards. Determines and implements, with manager's authorization, the best methods for cost reduction and operational improvements. Assists in development of policies and procedures governing all Division activities., • Assists Facilities Planning division for those users interested in space planning, improvements and modifications. Ensures consultants and contractors make necessary corrections so completed projects are approved, specified and maintain cost control. Ensures contractor operations do not disrupt other building operations. Ensures construction schedules meet schedule of client and total construction budget is consistent with client's budget., • Develops and maintains rapport with all Facility users. Establishes regular meetings and implements procedures to address concerns and problems. Provides resolution or appropriate feedback to concerned parties. Meets regularly with users regarding policy or procedural changes being implemented by the University. Develops and maintains rapport with other University Facilities Divisions. Ensures Facilities efforts are in accordance with the area users' involvement and approval consistent with University and Department policies, procedures and goals., • Manages Environmental Health and Safety inspection program and follows up as necessary. Supervises vehicle maintenance program for assigned vehicles. Supports maintenance of asbestos records. Administers furniture purchase and replacement programs. Maintains inventory of department furniture and equipment., • Other duties as assigned., • Associate's degree in a trade related discipline and 5 years of trade experience required, • Or equivalent combination of education and experience The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

This position reports to the Director of Finance and Administrative Operations and will work closely with the Chairs of the International Hospitality and Service Innovation Department, and the Management Information Systems (MIS), Marketing, and Analytics Department. As a key member of our Service Center Team working alongside two Senior Staff Assistants, this position plays a vital role in enhancing communication, streamlining processes, and ensuring a productive environment for Saunders' four academic departments. Hybrid Remote Work Expectations: This is initially an on-campus position, Monday-Friday, 8:00 AM–4:30 PM. After three months and steady progress toward meeting expectations, this position is eligible for one day per week of remote work. There may be the occasional need to work an evening or weekend event. • Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures. Collaborates with internal and external stakeholders on confidential matters, • Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others. Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information. Advises stakeholders on departmental policies and procedures, • Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral, • Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries, • Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress, • Supports the scheduling of courses and assists with academic coordination, ensuring smooth course offerings and scheduling logistics, • Contributes to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and helps coordinate any associated outreach events, • Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while responding to inquiries and ensuring policy compliance, • Other duties as assigned, • Knowledge of office management, administrative procedures, and university operations to ensure effective workflow and coordination, • Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records, • Knowledge of academic program structures, degree requirements, and course curricula to provide accurate information and support to students and faculty, • Skill in managing and coordinating course schedules, ensuring smooth logistics and alignment with academic calendars, • Skill in communication and customer service, providing clear and responsive support to students, faculty, and external partners, • Skill in problem-solving, addressing inquiries, and resolving issues efficiently while maintaining a high level of customer service, • Ability to coordinate multiple tasks and responsibilities simultaneously, ensuring deadlines are met and operations run smoothly, • Ability to build positive working relationships with students, faculty, staff, and external partners, enhancing communication and collaboration, • Ability to maintain accurate and organized records, ensuring that academic and financial documentation is up-to-date and compliant with university standards, • Associate's degree in related field, • 3 years of relevant experience, • Equivalent combination of experience and education may be considered Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff. FLSA Category: Non-Exempt Work Location: Hybrid Compensation: $17.90-$23.00 per hr Application Materials: When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner. Cover Letter, Curriculum Vitae or Resume Candidates must be eligible to work in the United States. In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to careers@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Job DescriptionDescription: Job Objective: Provide leadership, accountability, and daily management of the Office of Student Financial Services. Create and maintain an attitude of quality customer service to students, families, and partners. Maintain regulatory compliance and protect the integrity of the financial aid services of the University. Job Responsibilities: Operational Oversight: • Oversee full-service financial aid processing, including document collection, budgeting, awarding, FAFSA verification, and loan certification for college related programs., • Monitor student Satisfactory Academic Progress for all students., • Review financial aid eligibility for students and allocate funds to students accordingly., • Provide leadership and direction around processes related to the disbursement of funds., • Demonstrate attitude of quality customer service to students and families., • Maintain current knowledge of federal and institutional policies and procedures regulating student aid., • Present material related to financial aid and/or internal policies and procedures to various audiences., • Manage processes to allow for efficient and accurate processing of financial aid., • Complete annual, quarterly, and monthly audits and reconciliations., • Maintain compliance with all regulations Policy and Planning Participation: • Oversee the development and implementation of policies and procedures which ensure the successes of all functions of the financial aid awarding process including:, • Preparing and delivering financial aid awards to students in an effective manner., • All aspects of financial aid processing including document collection, budgeting, awarding,, • FAFSA verification, and loan certification., • Counseling to students and families through each step of the financial aid process., • Develop a communication plan for students and families through each step of the financial aid and students finance model., • Manage staff to provide insight and leadership, regarding various functions including (but not limited to): compliance review, communications, systems review, and budget discussions., • Develop strategies for new and returning students which promote sound financial planning for the purpose of successfully financing the academic goals of each student., • Provide data for key performing indicators. Collaboration: • Coordinate financial aid functions with appropriate offices and recruitment vendor(s), as it relates to financial aid., • Coordinate communication with admissions offices and other student services offices, and those involved in academic advising to ensure they have accurate information and contacts to help students make solid financial decisions. Team Management and Supervision: • Hire, train, and supervise Student Financial Services staff in the essentials of customer service, student outreach, student financial planning, and the necessary elements of federal and state financial aid compliance., • Provide leadership, training, and accountability for financial aid staff as they work with prospective students with application to graduation., • Implement and document regular and consistent quality control functions to measure accuracy and quality of Title IV awarding as well as institutional controls., • Provide technical training and guidance.The approved salary for this position is: $70.000.00 - $80,000.00/annuallyRequirements: Qualifications • 5 years comparable work experience, • Previous accounting or customer service background is required., • Financial Aid system experience., • Attention to detail, • Familiarity with accounting procedures, • Strong project management skills, • Ability to manage multiple tasks simultaneously., • Ability to project a positive image of the College to all constituents, • Bachelor’s degree in Business Administration or Public Administration, • Excellent communication skills, • Excellent interpersonal skills, • Excellent teamwork skills

Job Description Location: Rochester, NY Summary: We are seeking an experienced and innovative manager in the Optics and Photonics space to guide QED’s Applications Engineering team. This leadership role requires strong skills in team management, mentoring, customer support, sales and product development. The successful candidate will collaborate closely with cross-functional teams—including Sales, Customer Support, R&D, Quality, and Manufacturing—to ensure our customers are extracting as much value as possible from our products and that our products are meeting the needs of today’s – and tomorrow’s – customers. At QED, Applications Engineers are the “expert users” of QED’s polishing and metrology products. They are customer-facing, but also support internal development initiatives. They act as process engineers, teachers, and salespeople as they perform their various job functions. Their main activities can be separated into 3 main responsibilities: • Provide process support for existing customers (including polishing/metrology validations during installation, basic & advanced training, process optimization and process troubleshooting), • Provide Sales & Marketing with technical support (including tech support during customer meetings, capability analyses, product demonstrations, trade show support, and marketing material support), • Provide R&D and Engineering with VOC input for new product developments (including defining customer requirements, testing support for new developments, and design review support) Based in Rochester, New York, QED Technologies is a leading capital equipment manufacturer serving the global precision optics industry. Our innovative solutions enable the production of high-quality optical components with superior accuracy. We are committed to driving future growth through innovation, excellence, and customer satisfaction. Essential Duties and Responsibilities: • Team Leadership & Mentorship, • Lead and manage a global team of 6-10 applications engineers and interns from varied backgrounds, providing guidance, coaching, and performance feedback., • Foster a collaborative and innovative team environment, encouraging open communication and knowledge sharing., • Set priorities and schedule activities that span Sales, Customer Support, Manufacturing and R&D, in a dynamic organization, often with competing demands., • Develop/maintain departmental training and process documentation to ensure consistency and quality as new engineers are onboarded., • Customer Experience Center (CEC) Management, • Oversee the operation of QED’s demonstration and training center. This area is where Applications Engineers perform product demonstrations, and training sessions for our products. Ensure room/equipment is maintained in a clean and organized condition, compliant with all of QED’s SH&E guidelines, so as to create an efficient work area that is suitable to “show off” to visiting customers at all times., • Support/schedule machine time for Manufacturing & R&D activities. The CEC is a shared space that other groups use when they need to use or test equipment on our products., • Technical Sales & Marketing Support, • Work closely with the Sales team and potential customers - either directly, or through the team – to provide the necessary technical information they need to close opportunities. This can be through product demonstrations, capability analyses, customer meetings or trade shows., • Customer Demonstration Process Management: Ensure the team provides effective and efficient customer demonstrations, starting from gathering clear goals and requirements from the customer through defining the demonstration plan to maintain the equipment in top-notch condition to effective report writing and customer communication., • Support technical content creation (e.g. white papers, case studies, social media posts, YouTube videos) for the QED’s marketing initiatives., • Publish/present technical papers – either directly, or through the team – at trade shows or conferences to highlight new capabilities of our technology., • Customer Support, • Work closely with our customers – either directly, or through the team – to provide the necessary technical information they need to most effectively utilize the products we sell them. This can be through remote support or onsite support, and come in the form of basic training, advanced training, process optimization, new process development initiatives., • Work closely with Customer Service Manager to ensure all customer requests are getting tracked and closed in a timely manner., • Machine Order Process Support, • Work closely with Sales, Operations and Customer Support to ensure new machine orders are managed properly, from acceptance test definition at order time through installation scheduling and final customer training and machine acceptance., • Engineering & Operations Support, • Provide team member support to various R&D, NPD and CI projects in order bring the Voice of Customer feedback they gain and collect as they work with customers to the product development and qualification initiatives of our company., • Balance the often competing demands of manufacturing, product development, customer support and sales, based on the needs of the business., • Cultivate New Business Opportunities, • Identify and explore new applications and/or markets for QED’s technology, through process development initiatives in the CEC. Work with R&D as necessary to push new developments in fluid, software, or hardware. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Education and/or Experience, • Minimum B.S. in Optical Engineering (or a closely related field of study) with 7+ years of relevant industry experience (MS or PhD preferred)., • Experience in the Precision Optics industry, Photonics industry, Semiconductor manufacturing industry, or other precision manufacturing industries., • Other Skills and Abilities, • Proven experience in managing projects, teams and individuals, • Proven experience in mentoring junior engineers., • Strong leadership, communication, and presentation skills for global audiences., • Ability to manage multiple priorities and drive results in a fast-paced environment, • Technical Excellence, • Drive the team to develop a deep understanding of our technologies do that they understand the “why’s” not just the “what’s” of our products so that they can respond to our customer’s process challenges quickly and effectively, • Cultivate a “measure twice, cut once” mentality so that customer demonstrations and other activities are done right the first time, • Set high standards for performance and communications (e.g. customer reports). Lead by example. Work Location The primary work location for this position is QED’s main headquarters, 1040 University Avenue, Rochester, NY 14607. Employee may be permitted to work from home for some tasks, at the discretion of the employee’s manager. Applicants must reside within commuting distance of our Rochester, NY location. Relocation will not be provided for this role. Travel Domestically and internationally (~10-15%), may be required in order to perform the essential functions of this position. All candidates must possess a current US passport and not have restrictions regarding travel. QED Technologies is an equal opportunity employer. We value diversity. However, due to our ITAR status, we are unable to provide visa sponsorship at this time. Therefore, all applicants must be permanently authorized to work in the United States and will not require visa sponsorship now or in the future. The salary offered will be determined based on comparing the selected candidate's education, experience and special skills, with the current QED employee population to ensure internal compensation equity.

Position: Higher Education Sales Director Location: Remote-US Who We Are LearningMate is a technology company offering domain expertise in teaching and learning solutions - leveraging digital, cloud, process automation, data, and strong learning design principles. We’re the world’s largest education consulting company, offering solutions and platforms to a global clientele of education publishers; traditional and non-traditional EdTech companies; public, private, and charter K-12 schools; universities and career colleges; government agencies; non-profits; corporate training; and education consortia. Our work directly impacts over 16 million learners in the US. About the Role This individual will be responsible for developing and executing the sales strategy for our higher education market by leveraging industry relationships and an in-depth understanding of the challenges and opportunities in higher education. What You’ll Do: The ideal candidate has experience selling custom technology solutions to university or college Presidents, Chief Academic Officers, Provosts, and other leaders within the organization. Must have mastery of consultative sales processes, a focus on building long-term business and strategic partnerships with higher education institutions, and an understanding of procurement, grants, budgeting, and program design. Market Focus • Traditional universities and colleges, • Community Colleges, • Online Universities, • Colleges with Blended or Hybrid Programs, • Micro-credentials, • Online Program Management (OPM) companies, • MOOC companies, • Competency-Based Education-focused institutions, • Workforce Skills and Workforce Education for HE Institutions Key Functions and Responsibilities • Represent LearningMate at industry conferences, events, and webinars to build brand presence, network with HE leaders, and generate new leads., • Define individual account strategy and work closely with executive leadership to deliver., • Drive the end-to-end bid process (RFI/RFP, solutioning, pricing, presentations, and commercials) to maximize win rates., • Lead consultative sales conversations to understand institutional needs across teaching, learning, student success, and operations, and map them to LearningMate’s content, technology, data, analytics, and AI solutions., • Collaborate with Marketing and Presales to plan and run integrated demand-generation campaigns., • Collaborate with marketing, operations, and teams across global locations to drive sales., • Define prospect list, and pursue leads., • Create a pipeline of opportunities, manage funnel, and direct pre-sales/bid teams to craft winning bids., • Achieve targets assigned for prospecting, client conversions, and revenue., • Manage forecast and sales pipeline reporting. Qualifications • Bachelor’s degree. Master’s degree in marketing, communications, business, or a related field preferred., • 10+ years of experience in Higher Education sales, selling technology solutions to traditional colleges., • Experience selling ERP solutions., • Proven leadership skills., • Proven success selling complex, solutions-based services across content, technology, data, analytics, and/or AI to higher education institutions., • Excellent analytical skills and consultative selling ability., • Experience managing client expectations, understanding requirements, and leading the end-to-end bid process (RFI/RFP responses, pricing, and coordination with Presales and Sales Support) to enable winning bids., • Experience managing market expectations, understanding client requirements, managing the bid process with sales support, and enabling a winning bid., • Excellent verbal and written communication, presentation, influential negotiation, and problem-solving skills., • Demonstrated hunter mentality – comfortable with prospecting, cold outreach, building and managing a robust pipeline, and consistently achieving or exceeding quota., • Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment., • Willingness and ability to work flexible hours with minimal supervision., • Collaborate Internally: Work with solution engineers, delivery, success, marketing, and other teams to customize our offerings to meet the needs of clients. Why LearningMate? • Impactful Work at Scale: Lead and drive opportunities in the market, delivering transformative solutions that improve learning outcomes., • Global Backing & Stability: Benefit from the extensive resources, global presence, and financial stability of our parent company - Straive (an EQT portfolio company)., • Innovation & Technology Leadership: Work closely with top-tier tech and AI partners, providing clients best-in-class, groundbreaking solutions., • Leadership & Growth: Direct interaction with executive leadership, offering significant opportunities to influence strategic initiatives and accelerate career growth., • Comprehensive Benefits & Culture: Competitive salary, robust benefits, 401k with employer match, and a supportive, mission-driven environment focused on meaningful, impactful work. Learn more at . LearningMate is proud to be an Equal Opportunity Employer. We are committed to building a diverse team and an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Role Description The Academic Programs Travel Info and Itinerary Management role is a full-time, on-site position located in Nitro, WV. This role is responsible for coordinating travel logistics for academic programs, including booking transportation and accommodations, organizing itineraries, and maintaining accurate travel records for students, faculty, and staff. The position supports academic departments by managing travel-related documentation, ensuring compliance with university policies and budget guidelines, and serving as a point of contact for travel inquiries. Daily tasks include updating schedules, communicating travel details to stakeholders, troubleshooting issues during trips, and collaborating with internal offices and external vendors to ensure smooth travel experiences. The role also involves preparing reports, reconciling travel expenses, and contributing to continuous improvement of travel processes and procedures. Qualifications • Demonstrated organizational and planning skills, including experience managing schedules, itineraries, and multiple concurrent projects., • Strong administrative and documentation abilities, with attention to detail in recordkeeping, policy compliance, and expense tracking., • Effective communication and interpersonal skills to work collaboratively with students, faculty, staff, and external vendors., • Proficiency with office productivity tools and platforms (e.g., word processing, spreadsheets, email, calendar systems; travel booking tools a plus)., • Ability to analyze information, solve problems, and respond quickly to changes in travel plans or program needs., • Customer-service orientation and professionalism in representing the university during all travel-related interactions., • Experience in higher education, program coordination, or travel management is preferred., • Associate or bachelor’s degree in business administration, communications, hospitality, or a related field, or equivalent combination of education and experience.

The Channel Management Specialist II - Electrical Products serves as a key liaison between Sales, Product Management, Marketing, and Supply Chain to support channel growth, product commercialization, promotions, training initiatives, and strategic line review activities. This role partners cross-functionally to execute new product introductions, drive channel engagement, provide actionable business insights, and support profitable growth across Southwire's Electrical Product distribution channels. • Develop and deliver channel, customer, booking, billing, and promotional performance reporting to provide actionable business insights and support commercial decision making., • Serve as a key liaison between Sales, Product Management, Marketing, and Supply Chain by communicating business priorities, channel requirements, customer feedback, and product-specific actions., • Lead cross-functional commercialization activities for new product introductions, including launch planning, execution, distribution strategies, launch materials, and post-launch support., • Partner with Sales, Marketing, and Product Management to develop and execute channel engagement strategies including trade shows, road shows, product campaigns, and customer-facing events., • Support the development and maintenance of sales playbooks, business content, product communications, and sales enablement resources to drive product awareness and channel growth., • Develop, coordinate, and evaluate promotional programs while partnering with Product Management, Supply Chain, and Marketing Operations to maximize effectiveness and ensure inventory alignment., • Drive excess and obsolete inventory reduction initiatives through coordinated sales strategies, promotional programs, and cross-functional collaboration., • Support training and educational programs by partnering with Southwire Solutions University, distributors, agents, and internal stakeholders to deliver effective learning experiences and eLearning content., • Lead line review planning and execution activities, including presentation development, profitability analysis, sampling coordination, pricing validation, and stakeholder alignment., • Manage project conversion and growth initiatives by identifying share gain opportunities, tracking target accounts, supporting contractor engagement efforts, and partnering with Product Management to drive market adoption and revenue growth. Requirements: Bachelor's Degree in Business, Marketing, Communications or related field 3+ years of experience in Channel Management, Product Management, Sales, Commercialization or related field Preferred Experience: 5 + years in channel management or product marketing in the electrical products or construction products industry. Experience with New Product Introduction Experience with Line Reviews and Distributor Relationships

The Industry Specialized Program for Select Commercial Insurance Sales Producer is a comprehensive sales and insurance program focused on outside sales driving new business sales revenue growth of commercial business clients ($10mm and under in sales). In addition to cross-selling referrals from other internal business units, this role is expected to establish additional wins through an assigned book of qualified prospects within an industry specialization, Construction, Commercial Real Estate, Healthcare or Industrial. The Industry Specialized Program is designed to develop insurance industry knowledge, obtain insurance licensing, and focus on outside sales opportunities while leveraging current industry knowledge. Primary responsibilities include achieving new business sales goals on an annualized basis based on our target market of companies with sales of less than $10mm, creating positive synergy and pursuing cross-selling opportunities with other practices to meet revenue growth targets, generating sufficient new business leads and first appointment activity volume, demonstrating the ability to identify and overcome sales obstacles on a prospect-specific basis, demonstrating proficiency in the discovery process and promoting USI's competitive differentiation, demonstrating the technical knowledge necessary to communicate our solutions effectively to a non-insurance buyer, developing relationships and achieving new business goals within a specific industry specialization, systematically using CRM to support sales processes, attending and actively participating in USI Industry Specialized Program, USI University and USI Select ONE Academy, obtaining proper insurance licensing through the Industry Specialized Program and independent study, successfully developing and deploying sales and marketing strategies along with periodic communications to optimize USI's position in the marketplace, positively and proactively representing USI in meetings, seminars, trade shows and networking events, and working collaboratively with the account management team and national/regional resources to maximize results. Knowledge, skills, and abilities include 3-5 years of experience in related business to business sales experience, including calling on senior executives and a track record of financial success, current sales success within one of the following industries: Construction, Commercial Real Estate, Healthcare or Industrial, being a personable, highly motivated, goal-oriented, and organized individual that is driven to achieve individual sales goals, superior written and verbal communication and presentation skills, excellent organization and follow-up skills, excellent listening skills with a strong customer focus, good teamwork skills with an ability to work with minimum supervision, understanding and committing to mutual objectives of the Select Commercial Insurance Practice and Regional Office, ability to work with senior level-management and have a top-level executive presence, and a college degree preferred. $80,000-$95,000

Job Opportunity At University Of RochesterAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.Job Location: Rochester Technology ParkWork Shift: UR - Day (United States of America)Range: UR URCB 204 HCompensation Range: $18.71 - $25.27Responsibilities: This position provides comprehensive communication support services for patients of the University of Rochester Medical Center and its affiliates. Responsibilities include managing a high volume of inbound inquiries via phone, email, and electronic interfaces. Tasks involve scheduling appointments, resolving patient issues, responding to inquiries, handling billing questions, and providing basic technical support while adhering to established protocols.Training will be conducted onsite, transitioning to remote work upon achieving satisfactory key performance metrics. Continued remote status is contingent upon maintaining the required level of performance. Additionally, onsite meetings will be scheduled as necessary.Key Responsibilities:Respond to a high volume of inbound inquiries via phone, email, and electronic interfaces.Schedule patient appointments, resolve patient issues, and handle billing inquiries.Provide basic technical support and redirect inquiries as necessary.Ensure appropriate use and distribution of Electronic Medical Record information.Make independent decisions to transfer or resolve emergent situations.Anticipate, prioritize, and balance inbound and outbound activity.Initiate outbound communications to achieve optimal patient access targets.Monitor appointment schedules, systems, and resources.Keep abreast of regulations, compliance requirements, and best practices.This role requires adherence to strict communication protocols, including handling sensitive and confidential information. Additionally, the position involves staying informed about UR Medicine branding standards and entity protocols to effectively assist callers from various entities and departments. Attendance at meetings and participation in training sessions are essential for maintaining understanding and adherence to communication protocols and organizational goals.Qualifications:High School Diploma1 year of customer service experienceThe University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Customer Program ManagerWith more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products are used by customers in e-mobility, commercial vehicles, aerospace, agriculture, mining, sustainable energy, construction, power tools, marine and many other industries Working for Gleason, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by Gleason and built on tangible accomplishments. As we continue to grow and evolve, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there are a few things you should know: We are energized by challenges and the effort needed to solve them. We like working with people who are positive, adaptable and growth-minded. We care how work gets accomplished and are deeply invested in the success of our customers and colleagues. If this sounds like you, we invite you to read on and learn more.The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires an individual that demonstrates a customer-centric work ethic, has excellent communications skills, and is dedicated to continuous improvement initiatives. This position interacts with both the external customer, suppliers, and internal operations with regards to status and execution throughout the life of the program.Responsible for negotiation and management of large, complex contracts and changes, review of proposal preparation; responsible for delivery, technical baseline, and terms and conditions. Performs contract review and acceptance; administers and monitors contract performance. Manages scope of the work and schedule to ensure customer satisfaction and contract compliance throughout manufacturing, purchasing, and finance.Essential functions include:Responsible for all facets of customer relations in SGS; Manage assigned projects from proposal stage through completion ensuring compliance of all program requirements.Participate in and Co-lead daily production meetings with SGS Management and Engineering.Close coordination with organization managers/leads to keep programs on schedule. Create and maintain project plans for specific customer needs.The individual will be required to interact with key customers keeping them informed of manufacturing schedules in a professional and timely manner.Responsible for understanding and performing risk analysis for programs / projects as required. Must ensure that the risk is being mitigated and that contingencies are in place where applicable.Works with Quality to ensure timely and accurate customer communications regarding quality issues and planned resolution.Works with Supply Chain to ensure sustainable sourcing and processes are secured to support manufacturing needs.Work with management to align designated staffing required to support contract execution.Problem solving in a team environment using lean methodologies including Root Cause Analysis and Corrective Action tools will be required.Responsible for timely collection and resolution of account receivables.Support business growth objectives for both the company and departments strategic deployment goals (SDs).Answers incoming calls pertaining to SGS sales and services.Travels to customer facilities as requested by Management.Assist with customer/vendor entertainment as requested by Management.Actively participate in the Gear Solution Engineering Team, supporting Application Engineering and Training business functions as needed.Job specific skills, knowledge, training, or experience include:Demonstrated experience leading and managing programs / projects from inception through execution resulting in a successful conclusion regarding customer satisfaction and achievement of company goals.Experience in Project Management in the industrial sector preferred.Experience in business and quality systems that supports ISO 9001:2015, ISO 14001:2015 and AS9100 requirements.Must be able to manage multiple programs simultaneously with a focus on meeting customer needs and expectations to ensure on-time delivery.Must possess proficient writing and verbal communication skills. Can present information to a variety of audiences including management, customers, vendors, peers, etc. Ability to translate complex commercial and technical requirements for all involved in the project.Experience working directly on site with Customers in related Project Manager position.Position requires occasional evening/weekend work hours as needed to accommodate workload.Demonstrated experience with project risk analysis and the mitigation / resolution of same.Demonstrated experience with data management systems. Creation and execution of contracts, sales orders, and product configuration.Demonstrated inter-personal skills within a company-wide collaborative environment as well as with an external customer base.Computer skills include:SAP Modules: Sales, Materials, Quality and ProductionOther: Word, Excel, Access, PowerPoint, Project, OutlookTravel requirements are less than 10% of the time and within the United States.Minimum education and/or experience required:Bachelor's degree (B. A.) from four-year college or university; Bachelor's Degree – Business Management or Mechanical Engineering; and 5-7 year(s) related experience and/or training; or equivalent combination of education and experience.Gleason is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.Office environment physical demands include:The physical demands described here are representative of those that would need to be met by an employee to successfully perform the essential functions of this job in an office environment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work environment characteristics include:The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job in an office environment. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description in no way states or implies that these are the only duties to be performed. Employees are required to follow any other instructions and to perform any other duties requested by their manager or supervisor.Disclaimer: The duties listed in this job description are intended only as illustrations of the various types of work that may be performed and is not an all inclusive summary of job duties and responsibilities. The omission of specific statements or duties and responsibilities does not exclude them from the position if the work is similar, related or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 255 Crittenden Blvd, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 600221 SON Staff/Education Programs Work Shift: UR - Day (United States of America) Range: UR URG 109 H Compensation Range: $27.16 - $38.03 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Under the direction of the Senior Manager of Faculty and Academic Affairs, with latitude to exercise independent judgement and decision making, the Faculty Affairs Administrator manages complex administrative functions related to faculty workload, faculty appointment management and compensation contracts requiring prioritization of commitments, initiative, attention to detail and exceptional interpersonal and communication skills. This position is also responsible for managing the school's centralized faculty payroll process and integrity of faculty personnel files. Must be able to maintain confidentiality and exercise discretion in handling sensitive matters. Faculty Workload • Process Manager for annual faculty assignments (workload process). This includes working closely with Education Leadership, SON Finance and Program Directors, to coordinate the teaching assignment process for all courses within the SON., • Develops project timeline and calendar for the Faculty Workload team detailing key dates and deadlines. Manages project timeline ensuring goals are achieved and recommends corrective actions if process is falling behind schedule. (10% 5%), • Builds and maintains the SON Faculty and Session Portals and User Groups to share teaching assignments with FT/PT and session (adjunct) faculty. Creates and maintains other dashboards and portals for SON Leadership to facilitate monitoring of faculty workload in the Education and Research missions. (10%), • Manages updates and integrity of faculty workload database to reflect all appointment information and compensable effort. Addresses the day to day changes, manages updates and process flow for faculty workload. Requires analytical thinking and sound decision making. (15%) Workload System Maintenance • Manages and completes the roll over process of the annual workload model. Requires understanding the complex database structure and how to build the connections between each data source. This includes ensuring system and data integrity around course assignments, non-teaching assignments, research effort, and other elements of the SON's faculty productivity tracking., • Responsible for insuring faculty data is up-to-date and accurate across multiple platforms (SON's workload system, SONDB, URHR and URFaculty )., • Responsible for monthly archival of workload data. Faculty Communications • Monitors shared email ticket system, analyzing and recommending solutions and responding to resolve discrepancies related to faculty activities/assignments. Monitors faculty change tracker and initiates requested changes accordingly in workload system. Troubleshoots and responds to faculty inquiries related to workload., • Ensures timely communications to faculty regarding initial teaching assignments, FTE, salary and any subsequent changes., • Responsible for drafting faculty letters for review by Senior Manager of Faculty and Academic Affairs, Associate Dean, and Dean., • Manages process for creating, verifying, and sending adjunct faculty contracts each semester and processing compensation. Compares year over year assignments and compensation and follows up to resolve any discrepancies., • Communicates teaching and non-teaching assignments and changes to academic program staff and other SON departments that need timely, accurate faculty information (Registrar, Admissions, EdIT, IT), • Responsible for maintaining complete and accurate electronic faculty files/history., • Recommends process improvements as appropriate. Faculty Data Management • Acts as liaison for faculty, with HRSC, UR Payroll, Provost Office, Leave Administration, and URHRTeam. Communicates URHR and Payroll updates., • As needed, create all new hire faculty positions and track this process through URHR/UR Faculty integration, post new positions in UR Faculty, communicate application instructions to candidates, track application process in UR Faculty through hire process in URHR, initiates data changes such as extending appointments, terminations, compensation changes, status changes, etc. and verifies accuracy of all information. Resolves URHR issues and errors by working collaboratively with HRSC and UR Payroll personnel., • Reviews SON payroll processes with new faculty ensuring compliance with UR policies and expectations. Researches and responds to faculty questions/concerns regarding SON Payroll processes., • Processes all account distribution overrides, initiates retroactive distribution changes and extra compensation payments, as needed., • Prepares monthly end date reports for distribution to Associate Deans. Ensures reports are reviewed and returned and necessary changes are initiated in a timely manner. Provides appropriate communications relative to continuation/termination of appointments., • Updates and maintains records related to NYS Professions Online Verification resource, • Updates AACN certifications, • Verifies and updates faculty credentials as needed, • Other duties as assigned, • Responsible for managing and overseeing the time entry and approval process for hourly paid faculty. This includes ensuring accurate and timely entry of hours, addressing and escalating any issues or concerns to supervisors, generating timecard reports as needed, and ensuring payroll approval is completed., • Faculty Onboarding: facilitate new hire application process in UR Faculty, work with Employee Health to schedule pre-hire health assessments, provide information and guidance on I9 process, • Bachelor's degree and 3 years of experience in administrative capacity required, • Or equivalent combination of education and experience, • Excellent analytical, organizational, communication skills and attention to detail preferred., • Applicant to have strong Microsoft Office skills preferred., • Ability to work with minimal supervision while balancing competing demands within strict deadlines preferred., • Experience using Smartsheet a plus. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

University Of Rochester Job PostingAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. P2 – independent work – Resident Interviews)Maintain a high level of confidentiality in all interactions and communications. Facilitates and coordinates progra

Job TitleAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.Job Location:135 Corporate Woods, Ste 150, Rochester, New York, United States of America, 14623Opening:Worker Subtype: RegularTime Type: Full timeScheduled Weekly Hours: 40Department: 920705 EIOH Patient ServicesWork Shift: UR - Day (United States of America)Range: UR URCC 205 HCompensation Range: $20.93 - $28.26The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.ResponsibilitiesProvides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients on behalf of the physicians and medical providers. Collects, assesses, submits, processes and updates sensitive and confidential information. Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols. Contributes to the execution of new protocols and procedures within the call center. Provides guidance on the most complex calls and issues. Acts as a subject matter expert for others on the team. Monitors and audits customer interactions for quality and accuracy.Essential FunctionsProficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. Handles complex calls and precepts new employees as needed.Participates, researches, and contributes to the execution of new protocols and procedures. Acts as a subject matter assisting with answering questions and reviewing department trackers to ensure accuracy. Performs quality audits on customer interactions.Answers and provides guidance to complex patient inquiries using expert knowledge to respond to individual patient needs, while adhering to specific protocols for University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations. Researches, resolves, and documents non-routine paging issues which impact or delay patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately to ensure all calls are resolved/documented.Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and standard operating procedures to achieve and maintain optimal patient access targets and organizational goals/standards, including but is not limited to, making routine appointment reminders, managing wait/recall lists, and communications regarding event cancellations, changes, and updates.Monitors appointment schedules, systems, and resources. Provides feedback and recommendations to achieve, monitor, and maintain efficiency, reduce cost, and reduce waste. Alerts leads and supervisors to issues impacting contact center performance in a timely manner to ensure the highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for internal and external customers and stakeholders to answer inquiries and connect callers.Keeps abreast of regulations and compliance requirements and applies best practices. Understands and avoids issues downstream related to scheduling, initial registration, and billing. Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.Other duties as assigned.Minimum Education & ExperienceHigh School diploma or equivalent and 2 years of call center experience requiredOr equivalent combination of education and experienceKnowledge, Skills and AbilitiesDemonstrated job related knowledge, proficiency and performance requiredThe University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Job Description POSITION TITLE: Associate Director of Program, Health Programming CLASSIFICATION: Full-Time, Exempt LOCATION: Flexible – at any SONY office COMPENSATION: $65,000 - $70,000 REPORTS TO: Senior Director of Program, Health Programming In Person/Remote Status: In-Person required 4 days a week minimum. About Special Olympics New York Special Olympics New York provides year-round sports training, athletic competition, health services, leadership opportunities, and inclusive programming for children and adults with intellectual disabilities. We believe every athlete deserves the opportunity to discover their strengths, build confidence, and experience the joy of belonging. EDUCATION/EXPERIENCE REQUIREMENT: At a minimum, Bachelor’s Degree from an accredited college/university in Public or Community Health, Health Sciences, Exercise Sciences, Communications, a related field or equivalent is desired. 6 months to 1 year of working in a health or wellness related field with a background in health systems and/or project planning is essential. Experience working or volunteering in the field of I/DD as a professional and/or Special Olympics volunteer is preferred. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: • Excellent verbal and written communication skills. Ability to communicate effectively with volunteers, professionals and stakeholders from various socio/economic backgrounds, and confidence in public speaking situations., • An understanding of the structure, function and mission of Special Olympics New York, including sports training, competition and program at the local, regional, state and national levels are required., • Proven performer in administration, project planning, paid and/or volunteer staff leadership, program planning and program evaluation., • Operating knowledge of the budgeting process, fund-raising and public relations are essential., • Advanced computer, clerical and organizational skills necessary., • Experience creating promotional and/or educational resources (Utilizing programs like Canva, etc.), • A valid driver’s license. JOB SUMMARY: This position is responsible for supporting, coordinating and monitoring all health program related activities at the statewide and regional levels in support of the Senior Director of Program, Health Programming and our strategic plan. This includes program development and program administration of all related functions including; all essential components of our health program including the elements related to Healthy Communities requirements, training, communication, education, recruitment and safety as they are relevant to Special Olympic athletes, volunteers, stakeholders and staff. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Support and monitor all program related operational procedures including regular accounting and an annual budget and planning process., • Familiarity with event planning, management and implementation is preferred., • Facilitate the health structure and monitor health program strategy, including local and statewide initiatives., • Coordinate and monitor all Special Olympics activities associated with health programming, including new health related initiatives., • Responsible for adherence to all health programs, Healthy Athletes, fitness programming and Healthy Communities components, related SOI and SONY minimum standards and grant deliverables in collaboration with the Senior Director of Program, Health Programming., • Act as a knowledgeable authority and program leader on matters related to all health programming. Serve as a leader for all health-related communication internally, with colleagues locally through to SOI and externally with stakeholders in collaboration with the Senior Director of Program, Health Programming., • Assist with planning and giving presentations to current and future partners/volunteers regarding the health of people with I/DD and the health work/initiatives of Special Olympics., • Engage and collaborate with athlete leaders and Health Messengers to support all health initiatives., • Provide support to grant writing, fundraising and partnership cultivation of health programming sustainability., • Manage grant reporting and data collection required to support all grant related programming., • Ensure the regions and the state are in compliance with all criteria, regulations, general rules and policy originating from SONY, Inc., Special Olympics International and other 501 (c) 3 governing bodies., • Inclusion, Unified Sports and the Unified Champion School programming are present and prioritized in the foundation of our core elemental movement, found embedded in our seasonal and annual calendar, and activity. All program staff members hold responsibilities collaterally and fundamentally for inclusive mission and the Unified programming Management: • Functional team leadership and management of Program Specialists, administrative supports and key volunteers as organizational deployment permits., • Support and oversee appropriate program related systems, including the delegation of authority and shared responsibilities to achieve organizational goals., • Provide functional organization wide leadership, mentoring and support to regional and statewide program colleagues, consistent with program standards and strategy, in support of the Senior Director of Program, Health Programming., • Maintain working relationships with clinical leaders, volunteers, committees, sponsors, organizations and other related national, state, county and local associations, affiliates and groups. In addition to the responsibilities identified above, may be requested or required to perform other duties and/or responsibilities, by management on a non-regular basis. PHYSICAL DEMANDS: Position requires working both standing and sitting. Must be able to lift and carry light loads (5-30 pounds for short distances, approximately one block). WORK HOURS: Regular business hours are 9:00 a.m. – 5:00 p.m. Travel assignments will be assigned, including travel to regional offices and events throughout the state, annual conference opportunities and travel for State Games competitions – Each State Games event includes travel for a Thursday - Sunday in February, June and October. Weekend/evening duties required occasionally. Special Olympics New York is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, neurodiversity, age, parental status, socio-economic background, military service, or any other characteristic or status protected by applicable law.

Job DescriptionDescription: Position Summary The Music & Performing Arts Recruitment & Enrollment Manager provides leadership and coordination for undergraduate recruitment programs within the Department of Music & Performing Arts, part of the School of Arts & Humanities at Roberts Wesleyan University. Reporting directly to the Department Chair and working in close partnership with University Admissions and Enrollment personnel, the Recruitment & Enrollment Manager is responsible for identifying, cultivating, and enrolling prospective students for Music & Performing Arts degree programs while also engaging talented non-majors who may contribute to the University's ensembles and performing arts community. The Recruitment & Enrollment Manager serves as a primary ambassador for Music & Performing Arts throughout Greater Rochester, the Finger Lakes, and Western New York, with strategic outreach to the Buffalo and Syracuse markets. The position develops relationships with high school music programs, music educators, private instructors, community arts organizations, prospective students, and families in order to expand awareness of Roberts Wesleyan University and develop new recruitment pipelines. The successful candidate will combine a strong background in music with exceptional relationship-building, communication, organization, and recruitment skills. The Recruitment & Enrollment Manager will communicate the distinctive value of pursuing music and performing arts within Roberts Wesleyan University's Christian educational environment and will seek students whose academic, artistic, personal, and faith interests align well with the Roberts community. The position carries individual recruitment and enrollment goals and is responsible for managing prospective-student relationships from initial identification through application, audition, deposit, and enrollment. Essential Responsibilities Recruitment & Prospect Development • Develop and implement an annual Music & Performing Arts recruitment plan in collaboration with the Department Chair and University Enrollment personnel., • Proactively identify and recruit prospective students for all Music & Performing Arts degree programs, minors, ensembles, and other participation opportunities., • Develop new prospective-student pipelines among students who may not currently be considering Roberts Wesleyan University., • Conduct regular recruitment travel throughout Greater Rochester, the Finger Lakes, and Western New York, with strategic outreach to Buffalo, Syracuse, and other markets as appropriate., • Visit high school band, choir, orchestra, theatre, and other performing arts programs to establish relationships, identify prospective students, and increase awareness of Roberts Music & Performing Arts., • Represent the department at festivals, honor ensembles, competitions, college fairs, conferences, community arts events, and other appropriate recruitment opportunities., • Establish and maintain strong relationships with high school music educators, theatre educators, private instructors, community arts organizations, alumni, and other individuals who may serve as referral partners., • Identify priority schools, programs, and recruitment markets and develop sustained relationships with key feeder programs., • Serve as a knowledgeable and enthusiastic ambassador for Roberts Wesleyan University, clearly communicating the University's Christian mission and the distinctive academic, artistic, spiritual, and community experience available to students.Prospect Relationship Management & Enrollment, • Serve as the primary departmental recruitment contact for assigned prospective students from initial inquiry or identification through enrollment., • Build individualized relationships with prospective students and families through regular and timely communication., • Encourage and facilitate campus visits, faculty meetings, sample lessons, classroom observations, ensemble rehearsals, performances, and other experiences that allow prospective students to engage meaningfully with the department., • Coordinate faculty involvement with high-priority prospects, matching students with appropriate faculty members, ensemble directors, and current students while maintaining responsibility for ongoing follow-up., • Guide prospective students toward appropriate degree programs and participation opportunities based on their interests, abilities, and educational goals., • Maintain consistent contact with admitted students through the enrollment decision process and implement strategies designed to increase yield., • Meet or exceed annual individual recruitment and enrollment goals established in collaboration with the Department Chair and Enrollment Management.Admissions & Enrollment Partnership, • Serve as the Department of Music & Performing Arts' primary liaison to University Admissions and Enrollment personnel., • Work collaboratively with Admissions to ensure coordinated and consistent communication with prospective students., • Utilize Slate and other University enrollment systems to manage prospective-student records, recruitment activity, queries, communications, and reporting., • Develop and maintain Slate queries that allow the department to identify prospective students with musical or performing arts interests within the University's broader recruitment pipeline., • Identify students already considering Roberts who may be strong candidates for Music & Performing Arts programs or non-major ensemble participation., • Monitor prospective students' movement through inquiry, visit, application, audition, admission, deposit, and enrollment stages and initiate appropriate follow-up., • Maintain accurate recruitment records and provide regular pipeline and enrollment reports to the Department Chair., • Collaborate with Admissions, Financial Aid, and other University offices as appropriate while maintaining clear departmental and institutional responsibilities.Auditions, Scholarships & Campus Recruitment, • Coordinate the prospective-student experience surrounding departmental auditions and other recruitment events., • Encourage qualified prospective students to complete auditions and ensure candidates and families receive timely information regarding requirements and expectations., • Coordinate communication among prospective students, faculty, Admissions, and other appropriate personnel before and after auditions., • Support faculty in providing an engaging and welcoming audition-day experience., • Facilitate timely post-audition follow-up and continued cultivation of admitted students., • Support the effective use of music scholarships as a recruitment and yield strategy while recognizing that artistic evaluation and scholarship recommendations remain the responsibility of appropriate faculty and departmental leadership., • Participate in University open houses, accepted-student events, orientation activities, and other enrollment initiatives relevant to Music & Performing Arts.Recruitment Strategy, Assessment & Planning, • Analyze recruitment and enrollment data to identify trends, opportunities, and areas requiring additional attention., • Track recruitment activity and outcomes by school, geographic market, program interest, instrument/voice area, recruitment source, and other relevant measures., • Evaluate the effectiveness of school visits, recruitment events, communication strategies, and marketing activities., • Recommend adjustments to recruitment priorities and resource allocation based on enrollment needs and recruitment outcomes., • Work with the Department Chair and faculty to identify particular program, ensemble, instrument, or voice-area recruitment needs., • Establish annual goals for prospect generation, campus visits, applications, auditions, deposits, enrollment, and other appropriate recruitment indicators., • Contribute to long-term departmental enrollment planning and recommend opportunities for expansion into new recruitment markets as the department's recruitment strategy develops.Requirements: Required Qualifications • Bachelor's degree from an accredited institution., • Demonstrated background in music or the performing arts and familiarity with collegiate and/or secondary music programs., • Exceptional interpersonal and relationship-building skills with the ability to connect effectively with high school students, families, educators, faculty, alumni, and community partners., • Strong oral, written, and presentation skills., • Demonstrated ability to work independently, manage multiple relationships and priorities, and provide consistent follow-through., • Strong organizational skills; attentive to detail., • Commitment to and ability to represent the Christian mission and educational values of Roberts Wesleyan University., • Ability to communicate authentically and enthusiastically about the mission, programs, community, and student experience of Roberts Wesleyan University., • Ability and willingness to travel regularly throughout the regional recruitment territory and to work occasional evenings and weekends for recruitment events, performances, auditions, and other departmental activities., • Valid driver's license and ability to meet University requirements for recruitment travel. Preferred Qualifications • Bachelor's degree in music, music education, performing arts, arts administration, or a related field., • Professional experience as a musician, music educator, arts administrator, or other music/performing arts professional., • Familiarity with high school music programs and the regional music education community in Western and Central New York., • Experience in higher education admissions, recruitment, enrollment management, student services, or related work., • Experience using Slate or another customer relationship management (CRM) system., • Demonstrated success in networking, community outreach, sales, fundraising, recruitment, or another relationship-driven field., • Familiarity with Roberts Wesleyan University and its Music & Performing Arts programs.

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