Change Manager
11 days ago
Atlanta
Job DescriptionChange Manager Atlanta GA or Bellevue WA (5 Days onsite) Long Term Must Have Skills – • Skill 1 – Yrs of Exp – Change Management, • Skill 2 – Yrs of Exp – Security Changes Key Responsibilities • Change Governance & Control, • Own the ITIL-based change management process for non-production environments (NPEs)., • Review and assess Requests for Change (RFCs), including impact analysis, approvals/rejections, rollback/back-out strategies, and automated verifications., • Map every change to upstream/downstream services and data flows., • Chair and facilitate Change Advisory Board (CAB) meetings for NPE changes, including daily reviews., • Ensure proper documentation of all approvals, decisions, and post-change reviews in Jira/Confluence., • Execution Oversight, • Oversee execution of approved changes across infra, firewall, network, and security teams., • Ensure deployments, JIRA upgrades, tooling integrations, and platform changes follow governance workflows., • Validate SIS checklists, deployment procedures, and RFC workflows before execution., • Coordinate platform upgrades, deployment windows, tool onboarding/testing, and RFC enhancements., • Conduct thorough risk assessments for all changes, considering delivery timelines, test cycles, and shared environments., • Perform technical due diligence including version compatibility, capacity limits, and configuration drift., • Validate dependencies for Oracle SaaS/PaaS, billing platforms, TKE/EKS, and AKS., • Assess cost and resource implications (e.g., infra scaling, nodes, firewall expansions)., • Analyze and address root causes of recurring environment/configuration issues., • Reporting & Dashboarding, • Produce daily, weekly, and monthly reports on change activity, pipeline health, and metrics (e.g., Kafka)., • Automate dashboards in Power BI/Tableau for leadership visibility., • Use scripts/chat-ops bots for scheduled reporting and acknowledgements., • Correlate incidents, RFCs, and intake forms for end-to-end visibility of change requests., • Collaboration & Communication, • Liaise with Dev, QA, SDO/Integration, Ops, Security, Testing partners, and external vendors., • Secure timely approvals for emergency changes., • Translate technical risks into clear business-impact summaries for stakeholders., • Drive cross-functional alignment and continuous transparency across all teams., • Analytical & Continuous Improvement, • Audit tickets and runbooks to identify edge cases before deployment., • Validate and test tool upgrades and auto approval automation condition changes., • Lead post-implementation retrospectives and refine NPE guardrails., • Track change success/failure rates, drive improvements, and integrate lessons from RCAs., • Vendor & Third-Party Change Oversight, • Validate SIS dependencies and external vendor integrations in non-prod., • 6-8 years in Change/Release Management with exposure to infra, network, and security changes., • Strong ITIL Change Management expertise; proven experience running CABs., • Hands-on prior working experience with CI/CD (Jenkins, GitLab CI), Kubernetes (EKS/AKS), Docker, Kafka, Splunk, • Knowledge on AWS networking (VPCs, subnets, load balancers, security groups)., • Familiarity with SaaS/PaaS, billing platforms, and JIRA Cloud workflows., • Strong knowledge of observability tools (Splunk, AppDynamics, Prometheus)., • Advanced reporting/dashboarding skills in Power BI/Tableau., • SQL scripting skills for validation and log analysis., • Excellent cross-functional coordination, analytical thinking, ownership mindset, and risk assessment., • Full Legal Name:, • Current City, State, Zip:, • Interview Availability:, • Start availability:, • Work Authorization:, • Phone No:, • Hourly Rate: