Live Chat Agent/Help Desk Analyst Remote Work From Home (Day and Night Shift)
8 days ago
Philadelphia
Zendesk, Freshdesk, ServiceNow)Diagnose and troubleshoot basic technical problems related to software, hardware, or user accountsGuide users step-by-step through solutions using clear, non-technical languageEscalate more complex issues to Tier 2 or technical teams when necessaryLog all interactio...