General Manager
hace 1 día
Grove City
If you're a strong people leader who loves pets and thrives in fast-paced operations, this is a great opportunity to run a high-impact business, build an engaged team, and deliver exceptional experiences for pets and their people. The General Manager is accountable for the day-to-day operations and overall performance of the resort. You'll lead through the NVA leadership competencies and brand standards, ensuring a consistent, high-quality experience across pet care, customer service, team development, and business results. This role blends hands-on operational leadership with business ownership. You'll drive revenue, manage costs, and build a culture where teams perform, grow, and stay. Leadership and Culture • Lead by example and communicate NVA's mission, values, and objectives, • Build a positive, high-accountability culture grounded in leadership competencies and brand excellence, • Recognize strong performance, coach gaps, and address concerns in a timely and professional way, • Develop your leadership bench by coaching and growing the Assistant General Manager, Shift Leads, and Team Members Business and Financial Performance • Own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA, • Create and execute a data-driven resort plan aligned to regional and company initiatives, • Review financial reports and KPIs to identify trends, solve problems, and capture growth opportunities, • Teach leaders how to understand performance metrics and take the right actions to hit goals Sales, Marketing, and Community Growth • Build and execute a comprehensive sales strategy focused on lead generation, conversion, and retention, • Execute corporate marketing programs and create local market plans to drive demand, • Develop relationships with local businesses, community groups, and referral sources, • Use digital channels such as social media, website, and email to capture and nurture leads, • Track and improve lead performance by optimizing processes and training teams on effective lead capture Team and Talent Management • Hire, onboard, train, and retain a high-performing team across front- and back-of-house operations, • Ensure completion of required training and certification programs for all team members, • Provide consistent feedback and performance management aligned to company policy, • Maintain a strong hiring pipeline to support staffing needs and business growth, • Build engagement through communication, development opportunities, and proactive retention practices Operations and Guest Experience • Ensure operational excellence across safety, pet care, facility standards, cleanliness, inventory, and compliance, • Maintain compliance with OSHA, cash handling, and all operational policies and procedures, • Ensure appropriate coverage while following scheduling and labor guidelines, • Lead 1 to 2 shifts per week as Manager on Duty to set expectations, inspect results, and respond to business needs, • Ensure teams master all resort roles and standards through training, audits, and consistent follow-through, • Execute daily audits, enforce checklists, and ensure end-of-shift reporting across departments, • Own action plans for operational hot spots and drive improvements at the resort level, • Escalate concerns and needs to the Market Leader or Regional Leader as appropriate Required • High school diploma or equivalent, • 3 to 5 years of management experience, including Profit and Loss responsibility, • Strong operational leadership and the ability to coach, develop, and hold teams accountable, • Strong Profit and Loss management skills, • Proficiency with Microsoft Office and point-of-sale systems, • Availability to work up to 45 to 50 hours per week, including evenings and weekends, • Valid driver's license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency, • Ability to drive change, improve processes, and influence outcomes in a fast-paced environment Preferred • Experience in hospitality, retail, restaurant management, veterinary, or similar service environments, • Bilingual skills Work Environment • Stand and move throughout the resort for extended periods (up to 10 to 12 hours per day), • Lift up to 50 pounds for short distances and carry up to 25 pounds for longer distances, • Work effectively in a loud environment and respond to client and team needs in real time, • Bend, stoop, and reach as needed to support pet handling, customer service, and facility cleanliness, • Maintain a professional image through dress, demeanor, and communication Why You'll Love Working Here • Medical, Dental, Vision, • 401(k) with employer match, • HSA and FSA options, • Short-term and long-term disability, • Accident, hospital indemnity, and critical illness plans, • Career growth within a rapidly expanding organization, • A workplace where pets are part of the family Compensation: The salary range for this position is $55,000 - $65,000 and is based on applicable experience.
Almacén
Barista
Deportes y Bienestar