Hospital Manager, AUC Arvada
17 hours ago
Arvada
Hospital Manager Are you ready to turn your passion for animals into the career of a lifetime? Join us at Animal Urgent Care in Arvada, CO, as our new Hospital Manager—where you'll lead a dedicated team in a fast-paced, collaborative environment. If you're business savvy, excel at budgeting and finance, thrive on building positive culture, and have a heart for both pets and people, this could be the perfect next step in your career. Animal Urgent Care in West Arvada is a small—but mighty—emergency hospital proudly serving our community from a modern, state-of-the-art facility. Established in the early 2000s to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence. Our team is a unique blend of dedicated professionals—many of them tenured team members who genuinely love what they do, cherish the close-knit culture they've built, and take great pride in the practice they've helped grow. Compensation & Benefits: • The ideal salary range for the opportunity is $65,000-$85,000, • Oversee the Client Experience schedule to ensure consistent coverage across locations. Delegate daily scheduling and lead responsibilities as the team grows in experience and capability., • Take full ownership of support staff scheduling, including on-call rotations and coverage for absences. Collaborate closely with the Operations Manager (OM) and Medical Director (MD) to align schedules with business and team needs., • Supervise day-to-day activities to maintain consistent operating procedures and service standards., • Lead regular team meetings to promote collaboration, skill development, and innovation., • Provide mentorship, motivation, and ongoing development for all team members; serve as a role model through commitment to personal and professional growth., • Partner with OSM and MD to foster a collaborative and cohesive team culture, emphasizing consistency in the client experience across Brighton, Park Hill, and Arvada locations., • Support recruitment and hiring efforts, ensuring new hires align with a client-focused culture. Assist leads in interviewing and onboarding, incorporating input from OM/MD., • Provide team members with the tools, resources, and support needed to achieve individual and organizational goals., • Deliver ongoing coaching, guidance, and performance evaluations to promote excellence in patient care and team accountability., • Collaborate with HR, OSM, and MD to address interpersonal or performance issues effectively and constructively., • Embrace and uphold AUC Team Agreements and Mission. Monitor and act on Ethos communications promptly, ensuring policies and changes are shared and implemented effectively.Financial & Operational Oversight, • Develop, manage, and monitor the hospital’s operating budget, including forecasting, expense tracking, and financial reporting., • Implement cost-control strategies and revenue optimization initiatives, considering the range and complexity of services offered., • Manage financial transactions such as invoice credits, adjustments, reconciliations, deposits, and client billing inquiries., • Partner with OM and MD in reviewing hospital financial performance, contributing to long-term financial planning and day-to-day fiscal management., • Assist with accounting functions including accounts payable/receivable, petty cash, employee discounts, and client refund processing., • Communicate with vendors as needed and support Financial Admin with transaction oversight., • Oversee Cubex reconciliation, controlled substance inventory, and procurement, partnering with Inventory Manager and OM/MD to ensure compliance and accuracy., • Maintain fluency in key hospital systems (Ezyvet, SmartFlow, Oracle, etc.) and support adoption of new platforms to enhance team efficiency and culture.Client Experience & Service Excellence, • Establish and maintain high standards for client service, continuously reviewing and refining the client journey for improvement opportunities., • Monitor key performance indicators (KPIs) such as client satisfaction, referral rates, and retention to inform service goals and strategic planning., • Lead resolution of client complaints and escalations, aiming for outcomes that are constructive and mutually beneficial., • Collaborate with hospital leadership and team leads to ensure consistent delivery of exceptional client care and service., • Support and promote marketing initiatives and events; ensure staff engagement with available marketing tools and programs., • Passionate individual focused on client experience and team development., • Bachelor’s degree or higher education in Hospitality, Communications, or Finance preferred, • Willingness to share on-call management shifts with the rest of the leadership team (roughly 8-12 shifts per month on average and mostly handling calls), • 5 years' experience in veterinary medicine preferred, 2 years minimum., • 3-5 years in a supervisory/management required, • Knowledge of financial budget management., • Possess an elevated level of emotional intelligence and interpersonal skills., • Excellent written and oral communication skills., • Excellent organizational and problem-solving capabilities., • Proficiency in Microsoft Office, scheduling software, and veterinary management platforms preferred. Willingness and drive to learn any new programs., • Ability to plan, organize and effectively present ideas and concepts., • Ability to take information obtained from clients, staff, and other sources, discern which is credible and assess the hospital and its operation objectively., • Must be able to multi-task and deal with high levels of stress in an environment of changing priorities Powered by JazzHR Compensation details: 65000-84999 PI8f79ca320be7-25826-37600812