New York
About Us “Good design elevates everything.” — Joanne Wilson, founder of Gotham Gotham, the world's first cannabis concept store, is a pioneering brand and retail experience that embodies the vibrant spirit of New York City. Founded, owned, and operated by female entrepreneur and philanthropist Joanne Wilson, Gotham transcends the traditional dispensary by fusing art, design, fashion, and culture with New York State’s finest cannabis. The place "where culture meets cannabis," Gotham celebrates creativity, inclusion, sophistication, and urban edge, becoming a cultural touchstone in New York's evolving cannabis landscape. Gotham debuted its flagship location on Bowery and 3rd Street in the East Village in 2023 and has since expanded statewide, opening a second location in Hudson, NY, and a third in Williamsburg at The Refinery at Domino. A fourth Gotham location has just opened at Grand Central Station! At Gotham, we're not just selling products; we're crafting an elevated lifestyle experience that resonates with the discerning New Yorker. Join us in shaping the future of cannabis culture in the world’s greatest city—and beyond. Job Description Gotham is seeking a curious, collaborative, and communicative IT Associate to lead and support the organization’s technology infrastructure across all locations. This role is responsible for maintaining and optimizing hardware, software, and network systems while ensuring seamless technology operations for both retail stores and office teams. The IT Associate will play a key role in managing day-to-day technical operations while also identifying opportunities to improve systems, implement new technologies, and support cross-departmental initiatives. This role requires strong problem-solving abilities, excellent communication skills, and the ability to collaborate with teams across the organization. Experience with emerging technologies such as AI tools and e-commerce platforms like Shopify will help support Gotham’s continued growth and innovation. Expectations, Duties, and Responsibilities • Manage and maintain Gotham’s IT infrastructure across all retail and office locations., • Provide technical leadership and hands-on support for hardware, software, and network systems., • Oversee installation, configuration, and maintenance of computers, devices, and technology systems., • Troubleshoot and resolve technical issues related to desktops, laptops, printers, tablets, and other devices., • Monitor and maintain IT systems to ensure reliability, security, and optimal performance., • Manage device management systems and maintain inventory of company technology assets., • Oversee onboarding and offboarding processes including device provisioning and account management., • Administer company collaboration platforms including Slack, user permissions, channels, and integrations., • Manage Google Workspace services including Google OAuth, Google Drive, and related tools., • Install, configure, and manage company software while ensuring licenses remain compliant and systems remain secure., • Maintain and support Shopify backend systems and integrations as needed., • Identify and implement AI tools and automation opportunities to improve operational efficiency and workflows., • Establish and maintain documentation for IT systems, processes, and protocols to ensure knowledge sharing and operational continuity., • Collaborate cross-functionally with teams across the organization on technology initiatives and operational improvements., • Provide IT support and infrastructure setup for new store openings and expansion initiatives., • Travel to store locations as needed to support technology operations. Skills & Qualifications • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience., • Strong experience managing and maintaining IT systems in a multi-location environment., • Familiarity with operating systems including Windows, macOS, and Linux., • Experience with device management systems and IT asset tracking., • Familiarity with Google Workspace administration., • Experience administering collaboration tools such as Slack., • Knowledge of Shopify backend systems or e-commerce platform administration., • Interest in or experience implementing AI tools or automation technologies., • Strong troubleshooting and analytical problem-solving skills., • Excellent communication and interpersonal skills with the ability to collaborate across departments., • Ability to prioritize and manage multiple projects in a fast-paced environment., • Willingness to travel to retail locations (Hudson, Williamsburg, Bowery, etc.) as needed. Preferred Qualifications • Experience in the cannabis industry., • Experience supporting Shopify store operations, integrations, or apps., • Experience evaluating and implementing emerging technology solutions., • Experience supporting retail or multi-location environments. Physical Requirements • Ability to sit or stand for extended periods while working at a computer., • Ability to lift and move equipment up to 25 pounds., • Ability to travel between store and office locations as needed., • Ability to perform hands-on technical tasks such as installing hardware, cabling, and device setup.