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  • Host / Hostess
    Host / Hostess
    33 minutes ago
    Full-time
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

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  • Retail Sales Associate
    Retail Sales Associate
    15 days ago
    $18 hourly
    Full-time
    Manhattan, New York

    CityHats Full-Time Sales Associate Location: CityHats – 55 E Houston Street, New York, NY Position: Sales Associate Employment Type: Full-Time Schedule: Weekend availability required Pay: $18 per hour starting Job Overview CityHats is looking for a friendly, dependable, and motivated Full-Time Sales Associate to join our team at our Houston Street location in Manhattan. As a CityHats Sales Associate, you will work directly with customers to help them find the right hats, styles, sizes, and fits while providing an enjoyable and welcoming shopping experience. We are looking for someone who is comfortable working in a fast-paced retail environment, takes pride in providing excellent customer service, and works well as part of a team. This is a full-time position and applicants must have weekend availability. This position involves being on your feet for extended periods, assisting customers throughout the store, maintaining merchandise and displays, and helping with the day-to-day operation of the store. Duties & Responsibilities Greet customers and provide friendly, attentive customer service. Assist customers with selecting hats based on style, size, fit, color, and personal preference. Develop strong knowledge of CityHats merchandise, brands, products, sizing, and inventory. Answer customer questions and make product recommendations. Operate the point-of-sale system and accurately process cash, credit card, and other transactions. Maintain an organized, clean, and visually appealing sales floor. Restock merchandise and organize inventory as needed. Assist with receiving, unpacking, tagging, and organizing new merchandise. Help maintain the cleanliness and overall appearance of the store. Work cooperatively with other sales associates and management. Follow store policies and procedures regarding sales, inventory, security, and customer service. Assist with opening and closing responsibilities when assigned. Help prevent merchandise loss by remaining attentive to the sales floor and following store security procedures. Perform other reasonable store duties as assigned by management. Qualifications Must be available to work full-time. Weekend availability is required. Previous retail, sales, or customer service experience is preferred, but motivated candidates who are eager to learn are encouraged to apply. Strong communication and interpersonal skills. Friendly, professional, and comfortable speaking with customers. Reliable, punctual, and able to work well as part of a team. Willingness to learn about hats, fashion, brands, sizing, and product features. Ability to work in a fast-paced retail environment and handle multiple responsibilities. Ability to stand and walk for extended periods, including shifts of up to approximately 10 hours. Ability to regularly move, organize, and restock merchandise. Must be able to reliably commute to our Manhattan location. Flexibility to work weekends, holidays, and varying shifts based on store needs. Must be able to follow company policies and instructions from store management. Must be eligible to work in the United States. Must be able to complete any lawful pre-employment screening required for the position. What We’re Looking For We are looking for someone who is not only capable of making sales, but who will also be a dependable member of the CityHats team. The ideal candidate is reliable, punctual, approachable, responsible, willing to learn, and comfortable interacting with a wide variety of customers. We want someone who takes initiative, contributes to a positive store environment, and understands the importance of showing up consistently and working as part of a team. Knowledge or interest in hats, streetwear, fashion, or retail is a plus, but a strong attitude, reliability, and willingness to learn are equally important. Pay: From $18.00 per hour Work Location: In person

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  • Seasonal Sales Associate
    Seasonal Sales Associate
    1 month ago
    $22 hourly
    Full-time
    Queens, New York

    About the Role We are hiring a dynamic Sales Associate to support alchemy. at JFK Terminal 8. This is a high-energy, performance-driven airport retail role serving global travelers. This position requires sales confidence, operational discipline, and adaptability. About alchemy. alchemy. is a New York–born lifestyle brand offering fragrance, jewelry, NYC apparel, accessories, and experiential retail. Core Responsibilities Sales & Revenue Performance • Proactively engage every customer, • Drive sales across multiple product categories and brands, • Confidently cross-sell between alchemy. and collective vendors, • Meet daily and weekly sales targets, • Maintain strong average transaction value (ATV) This is a sales-focused role — comfort with selling is essential. Multi-Brand Product Knowledge • Learn and communicate key selling points for multiple vendor brands, • Adapt quickly to new product assortments and rotating inventory, • Represent each brand professionally and accurately, • Answer customer questions with confidence and clarity Operations & Compliance • Maintain visual standards across both concepts, • Replenish inventory and monitor stock levels, • Accurately process POS transactions, • Support opening/closing procedures, • Comply with all JFK Terminal 8 security and operational guidelines, • Maintain airport badging eligibility Brand Representation • Maintain professional, polished appearance, • Bring positive, high-energy presence to the floor, • Communicate clearly with management regarding sales, inventory, or issues Qualifications • 1+ year retail or sales experience preferred, • Strong communication skills, • Comfortable initiating conversations, • Proven sales ability or strong desire to learn, • Highly reliable and punctual, • Able to work early mornings, evenings, weekends, and holidays, • Must be eligible for airport security clearance

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  • TAX SPECIALIST / HOME-Based Administrative Assistant/Senior Companion (Part-Time)
    TAX SPECIALIST / HOME-Based Administrative Assistant/Senior Companion (Part-Time)
    1 month ago
    Full-time
    Manhattan, New York

    Seeking a dependable, organized, and compassionate individual to assist a 97-YEAR-OLD, VISUALLY IMPAIRED (semi-blind) woman with AUDITORY IMPAIRMENT (80% Hearing loss, wears hearing aids) in her Upper West Side home/office. This is not a traditional corporate administrative position with "ROOM TO GROW". It is a companion, unique role supporting an independent older adult who still has her wits about her, manages her personal affairs, and is transitioning into retirement from her psychiatry practice after 60 years. The ideal candidate enjoys organizing paperwork, helping others, is patient, detail-oriented, and comfortable working one-on-one on a computer while she sits beside you for you to be her eyes and ears, relaying what you see to her in email and other documents. Primary Responsibilities Organize personal and tax-related documents Assist with correspondence, forms, and general administrative tasks Upload documents securely for accountants and tax professionals Help organize files and maintain orderly records Assist with calendar reminders and appointments Read and review mail and emails together Provide light technology assistance (computer, phone, scanning, etc.) Offer companionship while completing day-to-day tasks Ideal Candidate Exceptionally organized Comfortable with paperwork and document management Strong computer skills Excellent written and verbal communication Patient, kind, and professional with a sense of humor Comfortable working with an older adult Able to maintain strict confidentiality VERY Timely, reliable, and consistent Nice to Have Experience working with seniors Administrative or executive assistant experience Familiarity with bookkeeping, taxes, or document organization Experience coordinating with accountants, attorneys, or other professionals

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  • Sales Associate
    Sales Associate
    1 month ago
    $15.92–$17 hourly
    Part-time
    Manhattan, New York

    Opportunities available in NYC and Paramus, NJ What You’ll Do Deliver a Premium Guest Experience • Provide elevated, hospitality-driven service that reflects Baked by Melissa’s SWEET standard (Smile, Welcome, Engage, Educate, Thank)., • Greet every guest with warmth, sincerity, and polished professionalism., • Create personalized, engaging conversations to understand guests’ needs and make thoughtful product recommendations., • Demonstrate deep knowledge of our handcrafted products, ingredients, seasonal offerings, and ongoing promotions. Drive Sales Through Expertise & Engagement • Convert browsing guests into enthusiastic buyers through confident storytelling, sampling, and consultative selling., • Consistently meet and exceed individual and store sales goals. Maintain a high level of product knowledge and brand awareness to support suggestive selling opportunities. Operate With Excellence • Ensure accuracy and care when processing all transactions using the POS system., • Execute daily operational responsibilities including store opening/closing procedures, inventory counts, and restocking., • Maintain a pristine, organized, and visually elevated store environment, ensuring our premium brand standards are always upheld. Be a Trusted Brand Ambassador • Respond to guest questions with poise, knowledge, and a solution-oriented approach., • Uphold safety, cleanliness, and operational standards at all times., • Escalate potential security or operational concerns to management promptly., • Contribute to a positive, team-oriented culture built on enthusiasm, accountability, and pride in the brand. Qualifications • High school diploma or GED required, • 18 years of age or older, • Previous retail, hospitality, or customer service experience preferred - luxury or specialty retail experience is a plus, • Exceptional communication skills and a naturally warm, welcoming personality, • Ability to deliver polished, consistent, top-tier customer service in a fast-paced environment, • Must be able to lift 30 lbs and stand for extended periods, • Weekend and holiday availability required Benefits and Perks • Opportunities for growth within a rapidly expanding brand, • 50% employee discount on all products, • Ability to pick up shifts across multiple locations, • Performance recognition programs, • A fun, positive, and collaborative workplace with premium service standards

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